Clark Bruce State Farm Insurance

Dear *** ***, We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility To further assist *** ***, we will need the Pep Boys location she visitedOnce we receive this information, we will
begin our resolution process Robin S*** Customer Experience Supervisor

We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility. *** *** was contacted and had two tires replaced at no charge. We again apologize as well as thank *** *** for allowing us
the opportunity to address his concerns. Robin S***

Dear *** ***,We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility. *** *** was contacted by the manager, who apologized and provided a resolution*** *** will receive a $
gift card in the mail within the next 5/days. We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns. Robin S*** Customer Experience Supervisor

We are in receipt of the complaint sent to our office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility. *** ***’s concerns are being addressed by our claims/legal departmentSince *** *** has attained legal assistance, we will not have
any further communication. Robin S*** Customer Experience Supervisor

We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility. *** *** was provided a full refund. We again apologize as well as thank *** *** for allowing us the opportunity to
address her concerns. Robin S*** Customer Experience Supervisor

Dear ** ***,
We are in receipt of the complaint sent to your office by *** *** dated April 28, We apologize for any inconvenience *** *** may have experienced at our facility
On June 13, We did an Evacuate & Recharge, which includes a quick leak checkFreon & Dye
We installed the customers supplied compressor and installed a new serpentine beltThe customer did purchase the belt from Pep BoysWe show no A/C evaluation in which we checked the A/C before this date or on this visit
*** *** walked in and asked for this service or was told by a repair shop that their compressor was needing to be replacedOur Warranty on customer suppled parts is days or 4,miles which ever comes first, Labor only
On October 28, 2014, *** *** came in asking for A/C check, he advised his a/c was not blowing coldWe found no visible leaksThe A/C compressor was not coming onThat is when we advised *** *** that we would have to Evacuate the system and see if the system had any Freon in it*** *** declined this service
The request of any repairs or refunds are denied
We again apologize as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear *** ***, We are in receipt of the complaint sent to your office by *** *** The request of a refund for $has been approved and a check will be sent within 7/days to PO BOX *** Apache Junction, AZ *** We again apologize as well as thank *** *** for allowing us the opportunity to address her concerns. Robin S*** Customer Experience Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I'm rejecting the response you review the amounts that they entered you can see that ,unfortunately they do not communicate well. My car needed complete front end work ,due to the work pep boys claimed they did It makes know sense of the money I have had to put outFor tires sets so far Had to pay a mechanic to repair the car again And yet Still no one has taken responsibility For the damage to my vehicleThank you so much for getting involved

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The details that are being stated are false Pep Boys is the first company who got the car as I had it towed there through peps tow company I have every recording from every conversation that I had with the company including pep admitting fault with the repair man putting on a broken bolt
Regards,
*** ***

We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility. *** *** was contacted and offered a refund, she will return tomorrow for $refund. We again apologize as well as thank
*** *** for allowing us the opportunity to address her concerns. Robin S*** Customer Experience Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I was contacted by store manager two days after I filed the complaintHowever, I had not heard from the manager since tat timeI was offered new brakes but I have yet to get called to have them installedI reached out to the manager on 2-3-17, because he had not set up the appointment for me to bring my car in for service.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I took my truck about two other times before octthey must not have recorded my attempts to get thier misstake fixedI was told by managment that for warranty purposes it would be best to install thier compresor, they didnt not say they needed store supplied part Managment also told me that there was no warranty on supplies customer parts and corparate is now telling me it did at daysThe problem with new system was addressed back at pepboys less then one and half months after service with less then miles put on truck with newly charged system, I did not postpone attention to the problemAnd I did refuse extra service becuase they wanted more money for same service they had already performed and told me the entire functioning system was in great conditionThey also told me that if I had any problems to bring it back they did not mention extra costs
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are in receipt of the complaint sent to your office by Mr***We apologize for inconvenience Mr*** may have experience at our facility. We filled a claim, customer has supplied the receipts and payment will be provided to Mr***. Robin S*Customer Experience
Supervisor

Dear Ms ***,
We are in receipt of the complaint sent to your office by Mr*** dated August 6, We apologize for any inconvenience Mr*** may have experienced at our facility
We apologize for the Horrible Customer Service Mr*** received at our Sepulveda Blvd locationWe can
assure Mr*** that the Area Director has already addressed this situation with Mr***
We would like to offer the refund request by Mr*** for $We will send this refund in a check to his address with in the next days
We again apologize as well as thank Mr*** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
Philadelphia, Pa

Dear *** ***,
We are in receipt of the complaint sent to your office by *** *** *** We apologize for any inconvenience *** *** may have experienced at our facility
To further assist *** *** with his concerns, we will need the store location he visited
Once we receive this
information ,we will than begin our resolution process
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear *** ***We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility and to your office for the delay in our response.*** *** has been contacted by the Area Director and the Regional Vice President
*** *** has be advised to take his vehicle to a reputable dealership to have the vehicle inspectedIf the dealership puts in writing that the repairs needed to his vehicle are due to Pep Boys, then we will review for a resolution.We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns.Robin S*Customer Experience Supervisor

[Thank you for the response and reviewing my disputeThe Pep Boys location that I went to was:PEP BOYS AUTO # *** *** ***MVR license# ***ROHNERT PARK, CA ***###-###-####BAR# ***EPA#***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory to me Please see the attachement for details in regards to compensatory damages - transportation
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***