Clark Bruce State Farm Insurance

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] .We apologize for any inconvenience [redacted] may have experienced at our facility.
The manager has tried several times to contact [redacted] to address his concerns. We ask that [redacted] contact the...

manager who will make arrangements for [redacted] to receive a refund for $189.00
We apologize as well as thank [redacted] for allowing up the opportunity to address his concerns,


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] dated May 28, 2015. We apologize for any inconvenience [redacted] may have experienced with our online ordering.
We have reviewed your order and found that we have made several mistakes during your order...

process. We will look into why theses mistakes occurred and can assure you this will not happen again.
We again apologize and would like to send you a check for the $50.00 (cost of your shipping) and (discount of your item). We hope that you accept this offer along with our apology.
Please confirm that we should send the check to [redacted], North Ridgeville,OH [redacted]



Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],   We are in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.   The manager will contact [redacted] and offer the requested refund.   We again apologize as well as thank [redacted]...

[redacted] for allowing us the opportunity to address his concerns.   Robin S[redacted]   Customer Experience Supervisor