Clark Bruce State Farm Insurance

We are in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted] may have experience at our facility. [redacted] has been contacted, we are waiting for [redacted] to return the call. Once the Area Director makes contact, we hope to resolve [redacted]...

[redacted]’s concerns. We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.   Robin S[redacted] Customer Experience Supervisor

Dear Ms. [redacted],
We are in receipt of the complaint sent to your office by Ms. [redacted] .We apologize for any inconvenience Ms. [redacted] may have experienced at our facility.
The service manager entered a claim, that claim was paid on Monday July 13, 2015.
We apologize as well as thank...

Ms. [redacted] for allowing up the opportunity to address her concerns

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] .We apologize for any inconvenience [redacted] may have experienced at our facility.
The manager did try to contact Mr Howarth to offer the requested refund request. If this refund has not yet been...

rendered, we ask that [redacted] contact the manager and make arrangements to return and receive his refund.
We apologize as well as thank [redacted] for allowing up the opportunity to address his concerns,

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue

We are in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted] have experienced at our facility. [redacted]s concerns were handled by the towing company, who last had the exhaust. We again apologize as well as thank [redacted] for...

allowing us the opportunity to address her concerns. RegardsRobin S[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I have not received any messages from anyone in regards to this complaint.  My phone number is ###-###-#### my email is [redacted] and the pep boys that performed the previous work is located at [redacted]
Regards,
[redacted]

Dear [redacted],We are in receipt of the complaint sent to your office by [redacted]. To further assist [redacted], we will need the Pep Boys location she visited.Once we receive this information, we will start the resolution process.Robin S[redacted]Customer Experience Supervisor

Dear [redacted],   We are in receipt of complaint submitted to your office by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.    The manager has contacted [redacted] and would like to resolve [redacted]’s concerns. We ask that [redacted]...

contact the store and speak to the manager.     We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.     Regards,   Robin S[redacted] Customer Care Specialist

Dea[redacted],   We are in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.   To further assist [redacted], we will need the Pep Boys location [redacted] visited. Once we receive this...

information, we  can begin our resolution process.   We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.       Robin S[redacted]   Customer Experience Supervisor

We are in receipt of the complaint sent to your office by Mr. [redacted].  We apologize for any inconvenience Mr. [redacted] may have experienced at our facility. We apologized and explained to Mr. [redacted] that we did have an inventory issue, but that we would match the price. Mr. [redacted] had...

already gone somewhere else to purchase his tires. We again apologize as well as thank Mr. [redacted] for allowing us the opportunity to address his concerns. Regards, Robin S[redacted]Customer Care Specialist

We are in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility. [redacted] was contacted by the new manager at slidell location. The manager ask [redacted] to return to this location and he will assist her with her concerns. We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns. Robin S[redacted] Customer Experience Supervisor

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] March 21, 2016. We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted] was contacted and advised to return to our facility for a refund of $ 52.35
We...

again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], After speaking with Ms. [redacted] today 8/8,the AD is reviewing her concerns and will be in contact with Ms. [redacted]. Thank youRobin S[redacted]Customer Experience Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Dear [redacted], We are in receipt of the complaint sent to your office by [redacted] dated May 19, 2015. We apologize for any inconvenience Mr. Garcia may have experienced at our facility. Mr. Garcia was contacted by the manager who addressed [redacted]'s concerns. We again...

apologize as well as thank Mr. Garcia for allowing us the opportunity to address his concerns. Regards, Robin S[redacted] Customer Care Specialist Pep Boys 3111 West Allegheny Avenue Philadelphia, Pa 19132

We are in receipt of the complaint sent to your office by [redacted]  dated June 12,  2015. We apologize for any inconvenience [redacted] may have experienced at our facility.[redacted] originally came in for brakes. Upon the brake inspection, the tech found the brakes to be way...

below specs. We recommended brakes and the customer approved the repairs. A few days later the customer complained about "losing brakes". After we re-inspected the brakes, we found that the brake calipers locked up.We could not determine at that time if we did anything to damage the calipers, there was no signs of improper installation. It  looked as if the calipers were just old and needed to be replaced. However, to show good faith to the customer, we re-did the brake job and even replaced both calipers and brake lines at no charge.At the time of repair it appeared that we would not be able to get the brake lines and the vehicle would have to stay overnight. The customer requested a rental vehicle. We contacted enterprise and they said she would have to pay and we could reimburse her. This did not make the customer happy. So, I offered to pay with my own money knowing the company would reimburse me. At that time enterprise did not have a vehicle available until late afternoon. Luckily, we were able to find a brake hose in time to finish the vehicle the same day and the customer would no longer require transportation.The vehicle left here with new brakes on front and rear with new rear calipers and brake hoses.A week later [redacted] contacted us and requested  a refund for the labor. We declined the  request due to the fact that we couldn’t identify why the calipers failed. We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns, however the request for the $340.00 labor refund is being declined. [redacted] was not charged for the calipers or the brake lines. Regards, Robin S[redacted] Customer Care Specialist Pep Boys 3111 West Allegheny Avenue Philadelphia, Pa 19132

Dear Ms. [redacted],
We are in receipt of the complaint sent to your office by Ms. [redacted] .We apologize for any inconvenience Ms. [redacted] may have experienced at our facility.
The Area Director contacted Ms. [redacted] and Ms. [redacted] stated the dealer could not find anything that was related to...

the work that Pep Boys performed. Ms. [redacted] did not state what the dealer found.
We apologize as well as thank Ms. [redacted] for allowing up the opportunity to address her concerns

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa 19132

Dear [redacted],   We are in receipt of complaint submitted to your office by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.    [redacted] is correct he did not order the tires that were placed on his vehicle and the manager should have...

explained to [redacted] when he was in our facility that the tires he wanted were not in at the time. A better tire was  placed on the vehicle and [redacted] should have been told. A full refund was given and [redacted] was advised to return at his convenience for the tires to be replaced.    We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.     Regards,   Robin S[redacted] Customer Care Specialist

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] dated May 13, 2015. We apologize for any inconvenience [redacted] may have experienced at our facility.
On January 31, 2015 [redacted] came to our facility with the wipers not working, we did a diagnostic and...

found wiper crank arm broken. [redacted] approved the repair.
On May 9,2015 [redacted] returned with the wipers not working, this time we found that the wiper transmission was bad. [redacted] declined the repair. After [redacted] filed this complaint the manager did speak to her and they agreed that [redacted] will pay for the part and Pep Boys will install the part at no cost.
We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted]
We are in receipt of the complaint sent to your office by [redacted] We apologize for any inconvenience [redacted] may have experienced at our facility.
Customer was issued a credit of $184.75 on September 30,2015 and a credit of $35.87 on October 1, 2015.
We apologize as well...

as thank [redacted] for allowing up the opportunity to address her concerns,


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]