Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

My card may be activated, but that doesn't come remotely close to excusing their attitudes or behaviors towards me.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have corresponded directly with our customer.  If you would like to discuss the resolution, you may contact the customer directly.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 There was no resolution offered to [redacted] regarding his complaint. Just a statement that he has been a valued customer for many years. The $85 original charge is now $185 with late fees. The bill was paid because my parents are so anxious about the continuing increase in charges.  This is financial and emotional abuse in my opinion. Thanks for investigating this matter Sincerely;[redacted]
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Hello and good day,We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him/her directly. Sincerely,
[redacted]Boise Executive Response Unit

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and  I will wait on Citibank to respond with a resolution regarding their FCC violation.  Sincerely, [redacted]

Thank you for your communication regarding [redacted]’s concerns.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to [redacted] within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]We received a letter from Citi.  They offered to lower our bill by 319..01, which was around what they original amount owed on the account.  Unfortunately, that will still leave a balance of over a thousand dollars.  These charges are all interest and deferred fiance charges.  this is not accepatable.  I want to pay what I owed on this account which was 300.00 dollars.
Respectfully, 
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 I have received no correspondence or redress to my complaint of improper actions and handling of my account at Citi.  I am still being unfairly charged the $29.43 and have not heard from this business. I asked them to contact me via email or phone on file so we may resolve.  Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

[Your Answer Here]
 Their response essentially states that I should contact myself,  that's utterly ridiculous.  So, even with the Revdex.com as a mediator,  Citi is proving impossible to get a hold of.  Their response backs up my claim that they will not communicate with me,  their customer. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have sent our response to the customer on April *, 2015, that she should receive within 7-10 days.  If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

[Your Answer Here]
 
 All their response is saying is that they will contact me. I'm not sure what kind of resolution this is or will lead to
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[Your Answer Here]
 The merchant has not contacted me regarding this matter nor has a credit been issued. Please have the merchant contact me or correspond to the correct account/client. Thank You.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding the customer's account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.[redacted]Executive Response

We responded to the customer on April *, 2015.  The customer should allow 7-10 days to receive our written response.  If the customer would like to share this information, they can provide a copy of our response to your office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We recently replied to the customer’s inquiry and because no new information was contained in his most recent inquiry to the Revdex.com, we consider the matter resolved.

Thank you for your communication regarding the customer's account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days. [redacted]Executive Response

May *, 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on April **, 2015 from [redacted] regarding transaction fees that were applied to his Citi Prepaid Services card which was issued on behalf of [redacted]...

[redacted].  As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. Upon review, Citi Prepaid Services determined that the issue encountered by [redacted]’s ATM transaction on April **, 2015 was the result the cardholder requesting a $50.00 withdrawal during the ATM transaction but an ATM transaction fee of $1.50 would have brought the available cash balance amount to less than $50.00.  This prepaid card that you inquired about has associated ATM fees according to the terms and conditions of this card. While the cardholder was informed that there are fee free ways to access their funds per each donation, they are also informed that an ATM transaction is not one of these methods. Accordingly, An ATM withdrawal fee of $1.50 was charged on April **, 2015 and on April **, 2015.  It has been determined that no unauthorized transactions have taken place on [redacted]’s account, as his transaction do not show any activity other than the ATM transactions referenced. [redacted] has the opportunity to review the terms and conditions/fee table reminder found on the cardholder website access. We called the number provided on April **, May * and May * and left voicemail messages.  [redacted] may contact a dedicated service agent at ###-###-#### between the hours of 9:00 AM and 4:00 PM EDT, Monday through Friday to discuss additional questions or concerns. We regret [redacted]’s dissatisfaction with this situation.  If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.  Sincerely,    [redacted], CS OperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions(P) ###-###-####(F) ###-###-####[redacted]

We responded to this customer on April **, 2015. It will take up to 7-10 days for them to receive the letter.

Good Day All,
 
We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.
 
Regards,
[redacted]
[redacted]