Citi

We have corresponded directly with our customer.  If you would like to discuss the resolution, you may contact the customer directly.

Thank you for your communication regarding the customer's account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days. [redacted]Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for you communication regarding [redacted]'s [redacted] Platinum MasterCard account.  Due to privacy concerns, we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

Thank you for your communication regarding the customer's account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days. A. C[redacted]Executive Response

We are responding directly to our customer regarding the resolution.  If you would like to discuss the resolution, you may contact our customer directly.

The customer's issue has been resolved, and a letter has been mailed to the customer dated March **, 2016. The customer will receive his letter within 7-10 days, which will outline his resolution. We are unable to release the customer's information via the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 
They have not contacted me at all.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

(Case Number: [redacted])
 
Dear [redacted],
 
We are in receipt of your correspondence forwarded to CitiFinancial Auto by the Revdex.com regarding the above referenced vehicle.  We appreciate the opportunity to address your request.   
 
Please be...

advised that our records indicate that upon payoff of the account, CitiFinancial Auto released the original lien and mailed all release documents to the address of record on or about 10/**/2007.
 
Enclosed please find a lien release form that may be presented to the [redacted] for removing CitiFinancial Auto’s lien on the referenced vehicle.   
 
Please understand that we make every attempt to work with our customers to achieve the best service possible.  If further assistance is required, please feel free to contact us at [redacted] or you may contact me directly at the number referenced below.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Just issue the refund. No contact necessary.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are responding directly to [redacted] by mail. He will receive our response within 7-10 business days.  If you would like a copy of our response to [redacted], you will need to contact him directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citi obviously CHOSE to only listen to one of the many calls that I made to them.   They did nothing on their end to resolve this matter amicably.  They allowed the 8 days to pass, which required 0 effort on their part.   However,  I have moved my direct deposit from this lackluster institution to one who truly cares about customer satisfaction so this case may be closed!  No Thanks to Citibank.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was never contacted
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
*
[redacted]
[redacted]
 
To Whom It May Concern:
 
Citi® Prepaid Services received the complaint response submitted on January **, 2015 from [redacted] regarding a payment to his plasma prepaid card issued by Citi Prepaid Services on behalf of [redacted].  As a business that aims to provide a positive cardholder experience, we strive to resolve all cardholder issues in a thorough and satisfactory manner.
 
Citi Prepaid Services informed [redacted] that the $5.00 discrepancy between what [redacted] alleges that he was expecting from [redacted] and what was actually loaded to his prepaid card is a matter that he should take up with [redacted] Plasma Center. Citi Prepaid Services explained to him that it does not determine how much value is added to a card, but rather follows its client’s instructions regarding how much money is loaded to a cardholder’s prepaid card. Here, Citi Prepaid Services checked its records and verified that [redacted] directed it to load $55 to the prepaid card. While Citi Prepaid Services urged [redacted] to contact [redacted]/Plasma Center, it has separately notified [redacted] of [redacted]’s contention that he is owed an additional$5.00 by [redacted].  [redacted] expressed appreciation for that and understands that Citi cannot resolve this issue.   We will follow up with the payment center and provide any updates to [redacted].
 
We regret that [redacted] encountered this situation.  If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.
 
 
Sincerely,
 
 
 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Good Day All,
 
We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.
 
Regards,
[redacted]
Executive Response Unit

We are responding directly to our customer and they will receive the response via [redacted] in 7-10 days. If you have questions or would like a copy of the response we would ask that you contact our customer directly for that information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI in fact did not receive any cards.  Citi stated I received one reimbursement card and not the other, that is untrue.  I am not sure how I am supposed to know that the cards expire after 6 months and that they are non-refundable after that point if I never received the cards with that information.  I am also wondering how I am supposed to know the replacement process when again, that information accompanies the cards that I never received.  I am still waiting for TWO rebate cards for $200 each that Citi never sent me.  I completed all of the steps I was supposed to complete and Citi failed to complete their part.  I did call back when called by Citi and continually received a voicemail.  I feel that Citi is being unfair by not sending the cards and then expecting me to know their process when I have been presented no information.  It is clear Citi is only out for profit which is why they are trying to withhold the rebate cards when I followed all appropriate steps to receive them.  Unfair and paints Citi in a very poor light.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]’s My [redacted] accounts.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to [redacted] within the next 7-10 business days.