Citi

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I had forgot that I even had used my [redacted] credit card so why would I check my balance if I didn't remember having one. Also when the citi bank tried contacting me by phone all they said was this is citi please call this number that was it. I did not know what citi was so I was not going call them back. They should have said this is concerning your [redacted] credit card I would have called them back, to me that is fraud on there part for not doing so. Also nothing in writing about this about not paying  my bill.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
When I talked to Citibank, they want me to make arrangement to pay them....I don't have any money and I need a place to live. I don't have any means of paying them, especially for something I never used.  They messed up my credit.....
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]'s My [redacted] credit account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Just issue the refund. No contact necessary.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for you communication regarding [redacted]'s [redacted] Platinum MasterCard account.  Due to privacy concerns, we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI in fact did not receive any cards.  Citi stated I received one reimbursement card and not the other, that is untrue.  I am not sure how I am supposed to know that the cards expire after 6 months and that they are non-refundable after that point if I never received the cards with that information.  I am also wondering how I am supposed to know the replacement process when again, that information accompanies the cards that I never received.  I am still waiting for TWO rebate cards for $200 each that Citi never sent me.  I completed all of the steps I was supposed to complete and Citi failed to complete their part.  I did call back when called by Citi and continually received a voicemail.  I feel that Citi is being unfair by not sending the cards and then expecting me to know their process when I have been presented no information.  It is clear Citi is only out for profit which is why they are trying to withhold the rebate cards when I followed all appropriate steps to receive them.  Unfair and paints Citi in a very poor light.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
*
[redacted]
[redacted]
 
To Whom It May Concern:
 
Citi® Prepaid Services received the complaint response submitted on January **, 2015 from [redacted] regarding a payment to his plasma prepaid card issued by Citi Prepaid Services on behalf of [redacted].  As a business that aims to provide a positive cardholder experience, we strive to resolve all cardholder issues in a thorough and satisfactory manner.
 
Citi Prepaid Services informed [redacted] that the $5.00 discrepancy between what [redacted] alleges that he was expecting from [redacted] and what was actually loaded to his prepaid card is a matter that he should take up with [redacted] Plasma Center. Citi Prepaid Services explained to him that it does not determine how much value is added to a card, but rather follows its client’s instructions regarding how much money is loaded to a cardholder’s prepaid card. Here, Citi Prepaid Services checked its records and verified that [redacted] directed it to load $55 to the prepaid card. While Citi Prepaid Services urged [redacted] to contact [redacted]/Plasma Center, it has separately notified [redacted] of [redacted]’s contention that he is owed an additional$5.00 by [redacted].  [redacted] expressed appreciation for that and understands that Citi cannot resolve this issue.   We will follow up with the payment center and provide any updates to [redacted].
 
We regret that [redacted] encountered this situation.  If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.
 
 
Sincerely,
 
 
 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

We mailed a response to [redacted] on January **, 2015 that should be received in the next 7-10 days.If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

We are responding directly to our customer regarding the resolution.  If you would like to discuss the resolution, you may contact our customer directly.

We are responding directly to [redacted] by mail. He will receive our response within 7-10 business days.  If you would like a copy of our response to [redacted], you will need to contact him directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, Kenya B[redacted]

Thank you for your communication regarding the customer's account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days. A. C[redacted]Executive Response

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 i have reviewed there response and I approve for the better buisnes bureau to mediate for me in this matter. I have been intimidated and harrassed  in this matter. My credidit and the loss of credit has beed effected. Even after them aknowledging I did nothing wrong  and not to call me about the collection of this matter they continued after I had spoken to management to stop the harrassing calling. I lost the credit card I applied for and one of my other credit cards reduced my credit. While they were investigating my case or the account take over by the salesperson they said they would stop reporting to the credit bureau, they continued.  I agreed to make payments  to stop the negative reporting and they said I was late before I could even send they could send the statement to me to make the payment and demanded 2 months payments after only one week of the phone call. i"m writing this on 9\**\14 at 4:38pm. this is my first notice time from the Revdex.com.  my loss of credit and the reduction of my credit by another one of my creditors far exceeds the collection amount their seeking along with the harrassement.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response...

that Citibank provided is unsatisfactory and contains inaccurate information. Citibank refuses to acknowledge that they switched my statement delivery method from paper based to paperless without my consent and using misleading online practices. Customers need to be aware when browsing Citibank account management web site because they may inadvertently switch their statement delivery method because Citi will keep asking for this repeatedly as you navigate through your account and during log in and out process. In my case this led to a missed payment and after I cancelled paperless statements and they again switched me back to paperless using the same misleading online practices. My missed payment is not a reflection of my credit worthiness but rather the reflection of Citibank's poor treatment of consumers by forcing the switch to electronic statements at all costs. I maintain my request for Citibank to remove the missed payments associated with these activities from my credit agencies files as they do not represent accurate information about my credit worthiness.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Day All,
 
We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.
 
Regards,
[redacted]
Executive Response Unit

The customer's issue has been resolved, and a letter has been mailed to the customer dated March **, 2016. The customer will receive his letter within 7-10 days, which will outline his resolution. We are unable to release the customer's information via the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 
They have not contacted me at all.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was never contacted
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]