CIGNA

Thank you for forwarding this complaint to CignaCigna has reviewed this complaint and is working with customer towards resolution Additional Time is required.Charlene V [redacted] Executive Office Advocacy Team

Cigna is reviewing this matter and will respond with additional information We take patient confidentiality seriouslyProtecting our customers’ personal health information is criticalSo much so, that the Health Insurance Portability and Accountability Act (HIPAA) requires that we protect an individual’s private health information (PHI)Because this matter requires that we look into personal information, we need her to give us permission to share our findings with the Revdex.com [redacted] can grant this permission by signing the attached Authorization for Use and Disclosure form

Cigna is reviewing this matter and will respond with additional information We take patient confidentiality seriously Protecting our customers’ personal health information is criticalSo much so, that the Health Insurance Portability and Accountability Act (HIPAA) requires that we protect an individual’s private health information (PHI)Because this matter requires that we look into personal information, we need her to give us permission to share our findings with the Revdex.com [redacted] can grant this permission by signing the attached Authorization for Use and Disclosure form

October 21, Dear Sir or Madam: We are writing in response to your correspondence dated October 13, 2015, referencing [redacted] ’s claim for Short Term Disability (STD) benefits [redacted] was covered under her employer fully insured STD group benefit policy [redacted] This policy was underwritten by [redacted] (***)[redacted] raised concerns regarding ***’s overpayment amount related to her STD benefitsPlease allow us this opportunity to address her concerns and provide a status updateWith respect to [redacted] ’s STD benefit, our records indicate that she was initially paid through September 30, Upon further review of her benefit calculation it was determined that she had been overpaid in the amount of $1,In a letter dated September 30, 2015, our Overpayment Recovery Team (ORT) advised [redacted] of this amountWe understand that [redacted] disagrees with our ORT request to repay this amount in fullIn conjunction with reviewing her claim, on October 20, 2015, I attempted to contact [redacted] to address her concerns and provide an updated status of her requestUnfortunately, this attempt was unsuccessfulAccording to our review, on October 10, 2015, [redacted] and our ORT settled on an agreement, which would allow her to repay the complete overpayment amount in four separate monthly installmentsShould [redacted] have any further questions related to her agreement, she may contact her Overpayment Recovery Specialist, Jim S., directly at [redacted] ext [redacted] for further assistanceThank you for allowing us this opportunity to respond to your inquiry regarding [redacted] ’s STD claimWe hope the information provided is helpfulShould you have questions or would like to discuss this matter, please do not hesitate to contact me directly at ###-###-####You may also contact CGI’s Consumer Advocacy department regarding any group disability, life or accident concerns at: Cigna Consumer Advocacy Attn: Meredith *L***Routing [redacted] P.OPittsburgh, Box ***PA [redacted] Telephone: Facsimile: ###-###-#######-###-#### [redacted] @cigna.com [redacted] Phoenix, AZ [redacted] Email: [email protected] Fax: ###-###-####Sincerely,Rick PConsumer Advocacy Specialist

Hello,This complaint has been received by Cigna's Executive Office Advocacy Team, and we will follow up with the customer for resolutionThank You, Rafael P [redacted]

My company--F*Group- in Greenville,Ohio has Short Term Disability thru CignaI am on std leave for a torn rotator cuff, labrum tears and other problems with my right shoulderI had surgery on October and I will be off monthsThey make me renew my std every 10-daysThis company is TERRIBLE to deal withI have left numerous calls to my case worker and she has NEVER called me backI would NEVER recommend them to anyone They are totally RIDICULOUS!!!!!!!! They do nothing to try and resolve my problems

Cigna is actively working with the customer toward resolution of this issue by phone and correspondenceDetails will be given directly to the customer Thank you for bringing this to our attention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It has been over month now, and I have doctor bills piling up because Cigna can get their records straightNot only have they not fixed the problem, today the amount that shows I have already paid (dropped even lower)They must fixed this nowSomebody must call me to get this fixed, the doctors want their money Regards, [redacted]

Good morning, Cigna's Executive Office of Complaints has received the complaint and will be following up with the customer for resolution Thank You, Rafael P

Thank you for this informationI will be researching this issue and will respond directly to the customerThank you, Nicole P [redacted]

Hello, Thank you for notifying Cigna of this complaintWe will be contacting the customer directlyThank you, Nicole P [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The claim has not been paid for the removal of the tooth and it will be four to six months before the implant can be done and that claim has not been filed or paid yet by cignaIf this complaint is closed then cigna may not pay the claimsI am rqestesting this complaint remain open until All claims are paid The implant has not even been completed yet as the gums have to heal prior to doing the implant Regards, [redacted]

Thank you for forwarding this complaint to CignaCigna has reviewed this complaint and currently is working on resolution with the customer Charlene V [redacted] Executive Office Advocacy Team

Thank you for forwarding this complaint to CignaCigna has reviewed this complaint and resolution letter has been mailed to the customer on 03/10/2017.Charlene V [redacted] Executive Office Advocacy Team

Thank you for forwarding this complaint to CignaA response letter was sent to customer on 06/17/2015.Charlene V [redacted] Executive Office Advocacy Team

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I don't understand why going to an [redacted] ends up being less expensive than going to my primary care physician, but I'll accept it and know next time Regards, [redacted]

I truly believe that if they wanted this to come to a satisfactory resolution that they could assist me in reaching out to their third partyThey just want to place the blame there and wash their hands of itAfter all I am trying to buy their product Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Two customer service representatives had incorrectly told my wife that her plan covered medical equipment that it actually did not and subsequent customer service representatives denied the request without providing a reasonable explanationThe issue has finally been resolved and a reimbursement was issued [redacted]

A confidential communication has been sent to the customer in response to this issue.Thank you

Cigna is reviewing this matter and will respond with additional information We take patient confidentiality seriously Protecting our customers’ personal health information is criticalSo much so, that the Health Insurance Portability and Accountability Act (HIPAA) requires that we protect an individual’s private health information (PHI)Because this matter requires that we look into personal information, we need him to give us permission to share our findings with the Revdex.com [redacted] can grant this permission by signing the attached Authorization for Use and Disclosure form Thanks, Georgia