CIGNA

Cigna has reviewed this issue for the customer Customer has been contacted via phone on 7/20/ Cigna has reprocessed the dental claims for the customer at the network level, based on an error on the provider portalCustomer is aware and understands that this closes her concerns with the dental claimsGeorgia K [redacted] *** Operations Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They mentioned in their response that they will come back to me.The case is not closed Regards, [redacted] ***

Hello, I have outreached to this customer directly to go over this issue in full detailThank you, Kelly M***

I would like to dismiss this complaint ID [redacted] - it was an error on my part - this complaint was part of an older issue that was resolved with Charlene V [redacted] at the Cigna Executive Office She is currently helping to resolve the last of the complaint from December (I was incorrect in my listed date of March 16th 2017) MsV [redacted] has been incredibly kind and helpful with this issueSincerely, [redacted] ***

Hello- Cigna has reviewed and addressed this complaint and the outcome directly with the customerIf the customer wishes to have the results of this review shared with the Revdex.com the attached Authorization for Disclosure of Protected Health Information form needs to be completed and returned to CignaThank you Tanya H***

Thank you for this informationI have researched the issue and have confirmed it has been resolvedThank you,Nicole

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In the sense that I was contacted and the required documents are being mailed to my home Regards, [redacted]

The customer was contacted today in regard to Revdex.com complaint # [redacted] We have discussed her concerns and relayed information regarding her next steps

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not see this requirement on the web pagesThis requirement was not on the Cigna form which was requiredApparently this requirement was not discoverable to the several customer service representatives who promised it would be taken care of for Regards, [redacted] ***

September 22, Dear [redacted] I am responding to your September 2, letter, regarding [redacted] 's complaint that she called to confirm the end date of her plan, once she separated from the employerShe states that she lost her coverage on the same day she left the employer.We have received multiple requests on this issue, and Ian pleased to inform you that on September 1, 2016, we sent [redacted] confirmation that we paid her claims incurred from her separation date to the end of the month, as quoted.If you have any questions, or if I can assist you any further, please call me at [redacted] .Sincerely,Sherrie W

Hello, Thank you for this informationI will be in review of this issue and will contact the customer directlyThank you, Nicole P [redacted]

Customer's complaint has been resolved and a letter sent to him today (January 30th) Thank you

Hello, Cigna has received this letter at the Executive Office of Complaints, and will reach out to the member directly for resolutionThank You,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and pending the results of that contact, may or may not feel that the issue has been resolved Regards, [redacted] ***

We are actively working on this complaint and have been in contact with the customer via phoneWe hope to bring this to some type of resolution next weekRevdex.com complaint # [redacted]

Dealing with cigna group insurance has been one of the worst experiences of my life Have been pay for STD through the company I work for Recently I've been dealing with health issues that have left me unable to return to work at this time I suffered a stroke on top of other things I've had my claim denied twice by cigna group insurance even though I've provided over a hundred pages of medical information and notes from doctors This company unfairly denies cases daily.....this company is all about profits and not about the well being of it clients! Something should be done about a company that so corrupt

Hello, Thank you for this informationWritten correspondence has been sent to the customer on 3/10/Thank you, Nicole P [redacted]

Customer's request was completed and a response sent on 5/6/Please expect to receive our response in 5-days Thank you

Cigna has reviewed the customer's rejection and has directly emailed the customer with resolutionThe customer has again been advised her next steps towards correcting her requestAt this time, Cigna cannot interfere with this processThank you, Janelle G [redacted] Executive Office Advocacy Team

They approved my short term disability but keep making excuses about paying meI have been trying for almost a monthI am unable to work because of cancer treatment and my bills are piling up