CIGNA

We received the complaint and we are currently reviewing

We have sent a written response to the customer in regard to Revdex.com Complaint # [redacted]

From: # # Revdex.com of Metro Washington DC Date: Mon, Feb 10, at 11:AMSubject: Fwd: Checking on complaint [redacted] To: [redacted] < [redacted] > ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Sat, Feb 8, at 6:PM Subject: Checking on complaint [redacted] To: [email protected] Hi there, I was told my complaint was transferred to your office I have new information on my complaint that I wanted to pass along I have spoken with Cigna twice since I reported my complaint to you Both times they have failed to be helpful On Thursday they called and left me a message telling me to call them back - I called the exact number they told me to call at 12:35pm Pacific time The woman I got on the phone knew NOTHING of my issues with the ID card and raised premium complaints She said there was no record, she claimed there wasn't even any record of the call made to me a few minutes before She said she didn't know why Cigna even called me ?????? I of course explained the situation, her response was that it was the post office's fault that I had not received ID cards or notices and explanations of why my premiums have been raised without explanation for over two yearsThat Cigna had done everything in their power over these last few years and that the post office was to blame This is a complete lie I received an email from Cigna where an agent told me that they had failed to enter my apartment number for the past two years I have attached it I cannot express to you how many times I have called Cigna and emailed with requests for them to make sure my address was correct Every time they say they will fix the problem They did not The woman would not discuss a refund for my raised premiums, repeating only that it was the post office's fault I was not informed Again, I have proof it is Cigna's fault When will there be a response from Cigna about my complaints? Do you recommend I report Cigna to another agency as well? Thanks so much [redacted]

We take patient confidentiality seriously Protecting our customers’ personal health information is criticalSo much so, that the Health Insurance Portability and Accountability Act (HIPAA) requires that we protect an individual’s private health information (PHI)Because this matter requires that we look into personal information, we need her to give us permission to share our findings with the Revdex.comEva can grant this permission by signing the attached Authorization for Use and Disclosure form

Complaint # [redacted] The issue has been reviewed and resolveda letter dated September 04, has been sent to the customer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Cigna Billing left me a voicemail stating that the payment was located and that my account has been credited approriately, but when I go online to review my payment history my account does not show the credit for the payment made on 3/27/and my balance is still showing that it is behind not just one payment but two where missed See attachment I have paid every payment on time via Bill Pay with [redacted] ***, and would really appreciate if this where corrected Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:They cancelled my prescription for a controlled substance zolpidem 10mg tabsMy Doctor has faxed twiceCigna has denied this, but they did it with my other prescriptions My Doctor will not write me anymore prescription for months Cigna has put me in a situation where my Doctor has put me in the middle Will not use Cigna ever againI will just go to my local drug store Regards, [redacted]

Thank you for this information I will have this reviewed and will have an outreach to the customer directly Thank you, Kelly M***

Complaint: [redacted] I am rejecting this response because:----- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Tue, Mar 21, at 2:PMSubject: Fwd: complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] * < [redacted] @***.com>Date: Tue, Mar 21, at 2:PMSubject: complaint # [redacted] To: [email protected] reject business responsePlease reopen case[redacted] ***

Thank you for forwarding this customers complaintCigna will review and provide folldirectly with the customer Tanya H [redacted] Cigna Executive Office Advocacy Team

Thank you for this informationI will be in review of this issue and will contact the customer directlyThank you, Nicole P [redacted]

Hello,Thank you for this information.I will be researching the issue and will respond directly to the customer once a resolution is met.Thank you,Nicole P [redacted]

Hello- Thank you for sharing this customer's complaintI apologize for any confusionCigna will review the claim situation in question and will folldirectly with the customer Thank you Tanya H***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:There is still no clear reason why it took almost a month to even get my claim startedCigna received several messages from me and I even had my human resources manager e-mail them to find out why it was taking so long for any paperwork to be sent to meClearly this companies customer service failed me on more than one occasionAnd the only time I got a quick response is when I filed this complaint with the Revdex.comMy disability plan may not cover any additional payments to cover late fees...past due rent...and the stress that Cigna caused me but as a company they should have some type of funds available when they have failed as a company to provide the services they are there forThis company took no responsibility for the way they have handled my case except to say they understand the stress it has caused...but what are they going to do to make sure this doesn't happen to someone else? Or to compensate me for the errors and lack of communication they showed me?? Regards, [redacted]

A written acknowledgement was sent to the customer on July 1, An outreach call was made to the customer today, July 7, 2014, to discuss the outcome of the review

We have sent a written response tot he customer today in regard to Revdex.com # [redacted]

Cigna has conducted an initial review of this Revdex.com request and an update will be sent to the customer today, July 7, Once the review is completed, additional outreach will be made to the customer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I left a voice mail for the lady who called me!!! How hard is it, to read my letter and do what I ask? Are these cigna people stupid??? This will remain open until they do what I ask!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...⇄ Regards, [redacted] Sr

Hello- Thank you for forwarding this complaintCigna previoulsy reviewed and responded directly to the customer on this issueIn order to release any additional information on this issue, Cigna will need the customer to fill out and return the attached Authorization of Protected Health Information formWithout this form on file, Cigna is unable to release any specific information on this issueThank you Tanya H [redacted] Cigna

Thank you for this informationI have reviewed the issue and a response was sent to the customer in writing on September 22, Thank youRae B***