CIGNA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Long Term Disability is something that we as employees pay into in case situations such as mine's occurs Secondly, there have been other employees in similar situations, and have received their STD and LTDThirdly, I received information from Cigna, explaining to me when my employment disability will begin and the amount (please see attachment) and the company have now went backwards on their own words and policy According to the information that this company has rendered, they were willing to start the benefits, but was informed by my employer ( [redacted] r) not to do so; this in itself is contrary , uncharacteristic, and even subordinate for prejudicial treatment.Fourthly, since this company (Cigna) has clearly stated that [redacted] is the primary reasons for Cigna's inaction concerning my STD and LTD: I feel that it is only fair to also file a claim with the Revdex.com against [redacted] for the twin reasons or the matching of correspondence of this complaint current complaint In the forthcoming complaint, I ask that the information rendered by Cigna in this grievance should not be closed for the necessity and pertinent impendingTo close the gap in resolving the current issue, I believe that in the corrective stage and only in such stage of the forthcoming complaint should this current complaint be withdrawn, freely by me Lastly, after speaking with MrP [redacted] on Wednesday July 1, 2015, the response was yet unclear and conflicting in regards to STD and LTDThereafter, I informed him that I have sought an attorneyMrP [redacted] stated that the Revdex.com would contact my attorneyHowever, the Revdex.com does not have my attorney's name or number so I do not know the nature of his remarkNevertheless, I am enclosing the information here: [redacted] and [redacted] ###-###-#### Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello- Thank you for sending this complaint to usCigna will review this customers complaint and folldirectly with the customerThank youTanya H***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Cigna did call me today, I was not home I returned the call, the extension I was told to call, was for another person I did leave a message I will attempt to call again tomorrow.Thank you for your prompt responses[redacted] ***

Hello,Thank you for this information.I confirm written correspondence has been sent to the customer on February 8, and February 12, 2016.Thank you,Rae B***

Hello Thank you for forwarding this complaintCigna will review the customers account and folldirectly with the customer

Please note that this request is still in reviewA response will sent directly to the customer upon completion Thank you

Hello, THank you for this informationI have reached out to the customer to go over the options in regards to any premium reimbursement The customer has my direct phone number for any questions Thanks, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My Dr. did not release me back to work until 3/9/15 and my claim was first submitted in January 2015 and all notes and information was sent to Cigna indicating the reasons why, and again after sending several notes from my Dr. with detail information, my claim was denied and I was advised that I can request an appeal and I request an independent third party in writing to review my claim and after the 2nd appeal was denied, I ask why didnt my appeal go to a independent third party for review, and Ric P [redacted] advised to me that the appeal still has to be approve to even get to a independent third party which makes no sense. By law Cigna has to follow the external review process which they did not due. This is ridiculous for someone to have to go through, this should have been resolved months ago but again it's a scam people work hard everyday and pay ridiculous premiums and when something happens, these companies get over without paying and nothing is being done about it, so I will fight this to then even if it means taking legal action. Regards, [redacted] ***

Thank you for forwarding this complaint to CignaCigna has reviewed this complaint and a resolution letter was sent to the customer on August 17, 2016.Rae B***Executive Office Advocacy Team

Cigna contacted [redacted] at the telephone number listed on Revdex.com # [redacted] and left a voicemail messageThis has been resolved

Thank you for forwarding this complaint to CignaPlease be advised a written response was sent to the customer on 4/30/and again today (6/4/2015).Charlene V [redacted] Executive Office Advocacy Team

Thank you for forwarding this complaint to CignaCigna is reviewing the complaint, and an acknowledgement letter was sent to the customer on December 19, 2016.Rae B***Executive Office Advocacy Team

Response and payment sent to the customer previouslthank you

This complaint has been satisfied by Cigna....Again thanks to the Revdex.com for helping me in this manner

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I received the business's message on June (days ago) and I still haven't heard from themThis is what I was talking about in my original complaint, first they tell me one thing, I do what they said, they turn around and say that I did the wrong thing! And now it's radio silence, I haven't heard anything from them and this keeps getting more and more frustratingI need this to be resolved ASAPCigna, please be ethical and show a sense of urgency Regards, [redacted]

Received:Mar 16, 12:13:PMExpires:May 15, 12:13:PMFrom:B***, Rae ***To: [redacted] @myRevdex.com.orgSubject:Revdex.com Complaint ID: [redacted] [redacted] Good Morning [redacted] ,I can confirm that [redacted] ’s Authorization for Disclosure of Protected Health Information form has been approved and processed by Cigna's Central HIPAA UnitI have attached the EOC resolution letter in regard to [redacted] ’s Better Business Complaint (Revdex.com) complaint for your records, as I am unable to send the letter through the Revdex.com portalI am sending [redacted] a hard copy of the letter via United States Postal Service (USPS)Can you please confirm that her complaint has been updated and advise if you require further specificsThank you.Rae B [redacted] | Executive Office Advocacy Team Phone: ###-###-#### | Fax: ###-###-####

[redacted] HHHH [redacted] 4:PM (minutes ago) tome [redacted] ***, I sent an electronic response/update to the Revdex.com earlier today under Revdex.com # [redacted] in errorThe response that I sent does not apply to this Revdex.comPlease disregard Revdex.com [redacted] We are still working on the Revdex.com for [redacted] and hope to bring it to resolution in the next few days [redacted] CTT+ Executive Office Advocacy Team Executive Office of the President Cigna Phone: ###-###-#### Fax: ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***