CIGNA

Thank you for this information.I will be researching this issue and will respond directly to the customer.Thank you,Nicole P [redacted]

Thank you for this informationThis will be reviewed and the customer will be contacted Thank you! Kelly M***

Revdex.com Complaint # [redacted] has been resolvedA message was left for the customer today

Hello, Thank you for this informationI have called the customer to verify he has received the documentation that was sentI also have called the facility, as well, to verify the same informationBoth have confirmed receiptI have assured the customer this is the final review of the claim and will not reprocess Thank you, Nicole P [redacted]

October 30, 2015Dear [redacted] ,We are writing in response to your follinquiry regarding [redacted] ’s Short Term Disability (STD) claim[redacted] raised additional concerns regarding the overpayment on her STD claim, and that she felt pressured to make payment arrangementsWe have further reviewed [redacted] ’s situation and the concerns she has raised, and have waived the overpayment on her claimWe will notify [redacted] directly, and that trust this will resolve this matter to her satisfaction.Should you have any questions or would like to discuss this matter further, please feel free to contact me directly at ###-###-####You may also contact CGI’s Consumer Advocacy department regarding any group disability, life or accident concerns at:Cigna Consumer Advocacy Attn: Meredith [redacted] L [redacted] Phoenix, AZ [redacted] Email: [email protected] Fax: ###-###-####Sincerely,Brenda W.Manager, CGI Consumer Advocacy

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:CIGNA and [redacted] - [redacted] worked together to resolve this matterThey have notified me that they will honor their insurance as per their policy for the Artificial Insemination procedureTherefore, I have a zero balance for this medical procedure, as it is covered under insurance This is the resolution I was seeking and it has been reached and honored by CIGNA and [redacted] - [redacted] Thank you so much for your help with this matter as it would have been impossible without your help I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello- Thank you for forwarding this complaintCigna will be reviewing the complaint and will folldirectly with the customer Thank you Tanya H [redacted] Executive Office Advocacy Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I received the letter from Cigna stating that my account is now current, but after checking Cigna's online payment portal their correction does not appear - even though the letter states the correction was applied over a month agoSo I am unable to verify that the account has truly been correctedI have been told numerous times that the correction has been made only to receive another late notice and be forced to start all over againSo this complaint will remain open until I can verify Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

October 21, 2015Dear Sir or Madam:We are writing in response to your correspondence dated October 13, 2015, referencing [redacted] ’s claim for Short Term Disability (STD) benefits [redacted] was covered under her employer fully insured STD group benefit policy [redacted] This policy was underwritten by [redacted] (***)[redacted] raised concerns regarding ***’s overpayment amount related to her STD benefitsPlease allow us this opportunity to address her concerns and provide a status update.With respect to [redacted] ’s STD benefit, our records indicate that she was initially paid through September 30, Upon further review of her benefit calculation it was determined that she had been overpaid in the amount of $1,In a letter dated September 30, 2015, our Overpayment Recovery Team (ORT) advised [redacted] of this amount.We understand that [redacted] disagrees with our ORT request to repay this amount in fullIn conjunction with reviewing her claim, on October 20, 2015, I attempted to contact [redacted] to address her concerns and provide an updated status of her requestUnfortunately, this attempt was unsuccessfulAccording to our review, on October 10, 2015, [redacted] and our ORT settled on an agreement, which would allow her to repay the complete overpayment amount in four separate monthly installmentsShould [redacted] have any further questions related to her agreement, she may contact her Overpayment Recovery Specialist, Jim S., directly at [redacted] ext [redacted] for further assistance.Thank you for allowing us this opportunity to respond to your inquiry regarding [redacted] ’s STD claimWe hope the information provided is helpfulShould you have questions or would like to discuss this matter, please do not hesitate to contact me directly at ###-###-####You may also contact CGI’s Consumer Advocacy department regarding any group disability, life or accident concerns at:Cigna Consumer Advocacy Attn: Meredith *L***Routing [redacted] P.OPittsburgh, Box ***PA [redacted] Telephone: Facsimile: ###-###-#######-###-#### [redacted] @cigna.com [redacted] Phoenix, AZ [redacted] Email: [email protected] Fax: ###-###-####Sincerely,Rick P.Consumer Advocacy Specialist

Please be advised that this case is still under reviewUpon review a response will be sent to the customerThanks

Hello, Cigna has received this letter at the Executive Office of Complaints, and will reach out to the member directly for resolution Thank You,

Complaint: [redacted] I am rejecting this response because: ------ Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Mon, Aug 3, at 10:AMSubject: Fwd: Complaint # [redacted] - CIGNA CorporationTo: [redacted] < [redacted] @myRevdex.com.org> ---------- Forwarded message ----------From: [redacted] < [redacted] @***.net>Date: Fri, Jul 31, at 9:PMSubject: Re: Complaint # [redacted] - CIGNA CorporationTo: "[email protected]" Attn: [redacted] I have not contacted you to say whether I am satisfied with the the resolution of this complaint because there has been no resolution I have not heard from CIGNA other than a note saying they are investigating I would like to believe this is true and not simply a stall tactic [redacted] Sent from my [redacted] Regards, [redacted]

The customer was contacted on 05-14-in regard to Revdex.com complaint # [redacted] This has been resolved

Hello, Cigna has received this complaint and will reach out to the customer on Monday, March 9, 2105, to resolve the customer's issues Thank You, Rafael P [redacted]

Complaint: [redacted] I am rejecting this response because: as of right now, all it says is a written response is being sent to the customerI want to know what that response is before I determine if I am satisfied Regards, [redacted]

Acknowledgement Letter along with Authorization for Disclosure of Protected Health Information form sent to customer on 01/20/Pamela D***Executive Office

Hello, Thank you for sharing the informationCigna's Executive Office of Complaints has received the complaint and will be following up with the customerThanks again, [redacted]

Cigna is reviewing this matter and will respond with additional information We take patient confidentiality seriously Protecting our customers’ personal health information is criticalSo much so, that the Health Insurance Portability and Accountability Act (HIPAA) requires that we protect an individual’s private health information (PHI)Because this matter requires that we look into personal information, we need [redacted] to give us permission to share our findings with the Revdex.com [redacted] can grant this permission by signing the attached Authorization for Use and Disclosure formThank you for forwarding this complaint to CignaCigna has reviewed this complaint and resolution has been met with customerErica M [redacted] Executive Office Advocacy Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: they did tell me to go through neurology to get developmental peds otherwise why would I take my daughter to the neurologist when she had no neurological symptoms (i.eSezuires) Regards, [redacted]