Charter Spectrum

September 2, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted].    Charter is continuing to review Mr. [redacted]’s issue.  Charter will continue to be available to Mr. [redacted] should he have any questions. Charter’s direct contact information has been provided for future reference.    Regards,    Corporate Escalations Charter Communications Tell us why here...

July 10, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records indicate that the modem has been removed from Mr. [redacted]’s account which automatically stops billing for the equipment.   A Charter representative spoke with Mr. [redacted] on July 6, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Complaint: [redacted]
I am rejecting this response because: I have provided charter spectrum with proof of the payment being removed off my prepaid [redacted] card multiple times and have been told by a few representatives that they had received it and I would have a resolution in a matter of days yet this keeps going on.  I had to have the account at [redacted] closed because I was overdrawn due to how many times they attempted to charge my account and how many times I called [redacted] and was charged a dollar every time I wanted to speak to someone.  Now I can't even get the document from [redacted] but I waited til I knew it had been sent multiple times.  This isn't fair they stole my money.  
Sincerely,
[redacted]

August 17, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter confirmed that the length of the promotional pricing for Mr. [redacted]’ TV package is 48 months.  Mr. [redacted] was informed of the length of the Showtime and Internet promotions.   A Charter representative contacted Mr. [redacted] on August 16, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

August 16, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] D [redacted] involving a billing concern.    Charter’s records reflect that in order to process Ms. [redacted]’s Contract Buyout Offer, required documents were needed. Charter was able to contact Ms. [redacted] to obtain this information. Ms. [redacted] has been informed she will receive her Contract Buyout Offer in the form of two separate checks sent directly to her.    A Charter representative contacted Ms. [redacted] on August 8, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications Tell us why here...

September 27, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE: MO Revdex.com [redacted]...

               Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflect that the promotional Internet service rate has been applied to Ms. **’s account as requested. Ms. ** was informed that the reduced rate will expire in 12 calendar months.   A Charter representative spoke with Ms. ** on September 19, 2017 and discussed the above information. The representative provided Charter’s direct contact information to  Ms. ** for future reference.   Regards,   Corporate Escalations Charter Communications Tell us why here...

August 22, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted].   Charter is continuing to review Ms. [redacted]’s issue.  Charter will continue to be available to Ms. [redacted] should she have any questions. Charter’s direct contact information has been provided for future reference.   Regards,   Corporate Escalations Charter Communications

I received a call from [redacted] and he had told me that Charter was going to make the adjustment to my billing statement per my complaint.  He said a corrected bill would be sent to me and I would pay that bill upon receipt.  I was satisfied with this resolution.  However, I have not as of 7/13/2017 received the corrected billing statement.  I want to pay the bill but I would like to have the corrected billing statement in order to make the payment.  Thank you.

March 16, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] ...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.   In his complaint, Mr. [redacted] states when signing up for the Charter services he was to have the main telephone number be an auto attendant along with three physical numbers to roll to the attendant, but on the day of the installation the technician stated only two lines would be installed.    Charter’s records reflect upon receipt of Mr. [redacted]’s submitted concerns Charter’s representative successfully provisioned the telephone numbers appropriately.   The telephone number [redacted] has been provisioned as an auto attendant and telephone number [redacted] as a dedicated fax line.  The telephone numbers [redacted] and [redacted] are in a hunt group as requested.  A fourth telephone number, [redacted], was installed at no cost at Mr. [redacted]’s request on March 14, 2017.  While on site concerns of slow Internet speeds were resolved when Charter’s technician replaced the modem.  As a result Charter has also applied an adjustment of $226.57 for the overall experience along with the installation fee as previously mentioned at $99.00.   A Charter representative contacted to contact Mr. [redacted] on March 15, 2017 and discussed the above information.  Charter’s direct contact information was provided to Mr. [redacted] for future reference.   [redacted] Director – Corporate Escalations

Perhaps, their might be an email address I could continue to share information with. Perhaps you could continue to protect my interests.
I would like to show that my speeds are still fluctuating by showing screen shots. I am still not satisfied when my speeds still drop.
Maybe my side is misunderstood. My hope is that this time, after many other times of assuring me they are working on it, that they really will get it finished.
So, I am curious why the case would be closed when the solution has not been reached?
[redacted]
Phone [redacted]
Fax [redacted]
http://www[redacted]
Revdex.com A+ Rated

May 4, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter’s records reflect that on March 24, 2017, Ms. [redacted] spoke with a Charter representative regarding her billing concern. Ms. [redacted] agreed to have her account changed into a new pricing package which included international calling.   On April 29, 2017 a Charter representative spoke with Ms. [redacted] regarding her billing concern. Ms. [redacted] was advised that the reason she was charged for the calls made, was because they were made after her previous promotion ended and before she changed into the current package. Ms. [redacted] has not been charged for any international calls past March 24, 2017.     A Charter representative contacted Ms. [redacted] on April 29, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

I would like to provide an update to my complaint. The business has resolved my complaint and did a very good job in doing so.

March 19, 2018 [redacted] RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted]  involving a billing concern.   Charter records reflect the store manager called Mr. [redacted] on March 13, 2018 and let Mr. [redacted] know the equipment has been returned to the store by the technician on August 28, 2018.  A Charter representative contacted Mr. [redacted] on March 13, 2018 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted]  for future reference. Regards,Corporate EscalationsCharter Communications

November 15, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    In his complaint, Mr. [redacted] states that his billing has increased without explanation and is requesting he be placed back in his previous pricing plan.   Charter records reflect that on October 29, 2016, Mr. [redacted]’s promotional period ended, causing the increase in his monthly billing. On November 11, 2016, Mr. [redacted] contacted Charter requesting a new promotional offer. Charter’s assisting representative reviewed Mr. [redacted]’s bill and informed him of the different packages available. On November 15, 2016, Charter contacted Mr. [redacted] to follow-up on his concern, and review the packages available.  Mr. [redacted] declined to make any changes at the time.   A Charter representative contacted Mr. [redacted] on November 15, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

February 28, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted]...

                                        ...⇄ St. Louis, MO  63143 314-584-6721 314-645-2666 (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. Keith [redacted] involving a billing issue.   Charter records reflect that on February 24, 2017 Charter applied an adjustment for the time period where Mr. [redacted] was paying for duplicate services.   A Charter representative contacted Mr. [redacted] on February 25, 2017 and discussed the above information. Charter’s direct contact information was provided to Mr. [redacted] for future reference.
[redacted] Director – Corporate Escalations

March 19, 2018   [redacted]
* RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records indicate on March 16, 2018, Charter contacted Ms. [redacted] to discuss her concerns. The representative advised Ms. [redacted] that the check for the Contract Buyout should arrive in 5-10 business days.   A Charter representative contacted Ms. [redacted] on March 16, 2018 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards, Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company and everyone I spoke with after the complaint were absolutely wonderful. There was a miscommunication of some sort at the local office, however, once upper management was made aware of my concerns, they were expeditiously addressed. Several members across the organization called, however a special thanks to the initial technician, [redacted], each of them spoke with me directly and provided their contact information. I was very pleased with all that helped address my concerns. It is definitely refreshing to be doing business with a company that truly cares about their customers and puts words into action. Please share with the highest levels of the organization!
Sincerely,
[redacted]

December 21, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    In his complaint, Mr. [redacted] states that Charter will not honor the 30 day free trial he was offered when he signed up for service. Mr. [redacted] is requesting that all charges be credited to his account before he will return his Charter equipment.   Charter records reflect that Charter’s technical team installed Cable TV service at Mr. [redacted]’s residence on March 20, 2016, and Internet and Voice service on March 24, 2016. On May 27, 2016, Mr. [redacted] contacted Charter to disconnect the Internet and Voice service. Mr. [redacted] did not contact Charter within the 30 Day period to qualify for the 30 Day Money Back Guarantee.   A Charter representative attempted to contact Mr. [redacted] on December 12, December 13, December 16, and December 20, 2016, using the contact telephone number that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Mr. [redacted].  On December 20, 2016, Charter mailed Mr. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Mr. [redacted] contacts Charter directly to expedite a resolution.   Regards,   [redacted] Director – Corporate Escalations

As of yesterday I have internet at the house. Charter came out and installed it. That resolves my complaint. I am now satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]