Charter Spectrum

May 4, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter’s records reflect that the original work order for Mr. **’s service was cancelled because of an incorrect promotion code.  When the correct code was applied, the pricing was higher than originally quoted.  A credit was issued to Mr. **’s account for the difference in price for four months.   A Charter representative contacted Mr. ** on May 1, 2017, and discussed the above information. The representative provided Charter’s direct contact information to Mr. ** for future reference.     Regards,   [redacted] Director – Corporate Escalations Charter Communications

May 31, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect on May 25, 2017, a Charter representative spoke with Mr. [redacted] about his concern. Mr. [redacted] was informed that his misapplied payment was refunded on May 22, 2017.  Mr. [redacted] is aware that an adjustment was applied to his Charter account for overdraft fees from his bank.   A Charter representative contacted Mr. [redacted]  on May 25, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted]  for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

March 16, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted]...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing issue.   Charter’s records reflect on March 9, 2017, a Charter representative contacted Ms. [redacted] regarding her billing concern.  Ms. [redacted] was informed that her initial Contract Buy Out claim was not process correctly and Chatter will be resubmitting her refund request.  On March 14, 2017, Ms. [redacted]’s Charter account was credited for the Contract Buy Out.   A Charter representative contacted Ms. [redacted] on March 9, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

July 31, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted]  involving a service concern.    Charter's records reflect that a Charter Technician visited Mr. [redacted]’s residence on July 19, 2017 and completed the necessary work to rehang the line.   A Charter representative contacted Mr. [redacted]  on July 19, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

July 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter’s records reflect that Ms. [redacted]’ service concern was caused by service outage in her area. A service visit was performed, and Ms. [redacted]’ service was now working properly. A credit was issued to Ms. [redacted]’ account for her service interruption.   A Charter representative contacted Ms. [redacted] on July 15, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    In his complaint, Mr. [redacted] states that he has received a billing notification for service he did not authorize. ...

  Charter records reflect that Mr. [redacted]’s email address was entered on a Charter customer’s account in error. Charter contacted Mr. [redacted] on December 20, 2016, and confirmed that his email address has been removed from the account.   A Charter representative contacted Mr. [redacted] on December 20, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

June 22, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

[redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted]  involving a billing concern.    Charter records indicate that on June 15, 2017, a member of Charter’s Management Team spoke with Mr. [redacted] about his concern.  Mr. [redacted] was offered a reduced monthly rate and Mr. [redacted] declined the offer. Mr. [redacted] was informed that the reduced rate offered is the best price for his subscribed service. At the request of Mr. [redacted], no changes were made and the disconnect date of June 21, 2017 remains active on Mr. [redacted]’s Charter account.   A Charter representative contacted Mr. [redacted] on June 15, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am currently  in contact with them about resolving the issue. It still has yet to be resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

September 7, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter records reflect that Mr. [redacted]’s modem was replaced during a service visit on September 3, 2017.  Mr. [redacted] was previously issued an account credit for the service issues.   A Charter representative contacted Mr. [redacted] on September 6, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications Tell us why here...

June 5, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter’s records reflect that on May 25, 2017, a Charter representative spoke with Ms. [redacted] regarding her concern. Charter’s representative informed Ms. [redacted] that her bill increased as a result of her seasonal plan expiring. Charter applied an adjustment to Ms. [redacted]’s account and informed her of the new balance owed.     A Charter representative contacted Ms. [redacted] on May 25, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

February 15, 2017 Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] J. [redacted] involving a service concern.    In his complaint, Mr. [redacted] states that whenever callers with Charter services call his phone it goes straight to his voicemail. Mr. [redacted] states that [redacted] suggested that the port to their company was not done correctly from Charter. Mr. [redacted] states he wants this concern corrected.   Charter records indicate on February 4, 2017, Mr. [redacted] contacted Charter about not being able to receive calls from Charter customers. A representative was able to see the issue and corrected Mr. [redacted]’s porting concern. Mr. [redacted]’s number was removed from Charter’s system and a call was made after the correction to test the number.   A Charter representative contacted Mr. [redacted] on February 7, 2017, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.     Regards,   [redacted] Director – Corporate Escalations

Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr[redacted] involving a service concern. In his complaint, Mr[redacted] states that the Internet service in his area drops multiple times a week. Charter records reflect that on...

November 30, 2016, Mr[redacted] informed Charter that his complaint is regarding a different address than he provided on the complaint. During the interaction, Mr[redacted] declined to schedule a service visit to allow Charter’s technical team to address his Internet concerns. A Charter representative attempted to follow up with Mr[redacted] on November 30, December 1, December 5, and December 6, 2016, using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Mr. [redacted]. It is Charter’s recommendation that Mr[redacted] contacts Charter directly to expedite a resolution. Regards, [redacted] Director – Corporate Escalations

July 17, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving her experience.    Charter records reflect on July 14, 2017 Charter representative contacted Ms. [redacted] and advised her that a credit was applied to her account. The representative provided Charter’s direct contact information to [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

May 30, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a solicitation concern.    Charter’s records indicate that Mr. [redacted] requested to be added to Charter’s internal/external do not mail list. Charter participates in the Direct Marketing Association’s voluntary direct mail opt-out program. Opting out will not stop Mr. [redacted] from receiving service-related and billing correspondence (if applicable) and some mailings that are delivered in bulk (i.e., “To Current Resident”). Mr. [redacted] was added to Charter’s internal/external do not mail list on May 26, 2017. Charter reminds Mr. [redacted] this could take up to 60 days to complete the removal since some marketing is completed in advance.    A Charter representative contacted Mr. [redacted] on May 26, 2017 and reviewed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

August 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] & [redacted] involving a billing concern.    Charter was unable to address the [redacted]’s concerns without speaking to them for additional information.    A Charter representative attempted to contact The [redacted]’s on August 12, August 14, August 15, and August 17, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach The [redacted]’s.  On August 17, 2017,  Charter mailed The [redacted]’s  a letter with Charter’s direct contact information.  It is Charter’s recommendation that The [redacted]’s contact Charter directly to expedite a resolution.   Regards, Corporate Escalations Charter Communications Tell us why here...

I was contacted by Spectrum and informed they went back and reviewed my phone calls and were going to charge me. $89.99 and back date the bill and my bill would be adjusted within 48 hours. Monday at the latest.I just logged in to pay my bill and nothing has been done. They have also cut my service off. I saw where the complaint had been closed because they made the effort to make things right, but they have not actually done so.

August 31, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter would need to speak with Ms. [redacted] directly to address her concern.   A Charter representative attempted to contact Ms. [redacted] on August 24, August 27, August 28, August 29, and August 30, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Ms. [redacted].  On August 30, 2017, Charter mailed Ms. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Ms. [redacted] contacts Charter directly to expedite a resolution.   Regards,   Corporate Escalations Charter Communications

Complaint: 11932845
I am rejecting this response because:
I never contacted Charter in regards from an extension for payment. I was contacted by Charter, threatening to turn off services if I didn't make a payment. I asked was I  30days behind, I was told no but because a new bill has printed, I needed to pay immediately before my services was disconnected. My complaint is how the initial rep that contacted me, was rude and continue to place me on MUTE to research the matter and not hold. She went on to get a supervisor, when I never asked for one.  I knew I had a bill due, but to be harassed and treated so rudely is unacceptable. I continue to keep my service with Charter, after going weeks with defective equipment and you all continued charged for equipment that was turned into a technician that was out to my home, I was never compensated for that issues. Yes eventually you all sent someone out there to correct the issue, but it was after many complaints. Another issue I have with Charter, is that you all would suggest I cancel my services with you all for 30 days and come back, just to get new promotions.  
Sincerely,
Parris Bevly

I had gotten behind on my bill, I paid the past due am out I was told I owed and was told a technician would arrive the next morning to reconnect my services.. I waited til noon and no one had shown up so I called them back. Stated my concern then was told I didn't have a scheduled reconnect time at all and I still needed to pay 185.76 more on the service to get it reconnected..... to start service all over. Needless to say I live paycheck to paycheck and I'm in no way able to pay $500 for Internet service so I just won't have internet. I'll be taking their equipment back to them first thing Monday morning.