Charter Spectrum

August 29, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect that a credit adjustment was applied to Mr. [redacted]’s account on August 13, 2017.   A Charter representative attempted to contact Mr. [redacted] on August 21, August 23, August 24,  and August 28, 2017 using the contact telephone number that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Mr. [redacted].  On August 25, 2017,  Charter mailed Mr. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Mr. [redacted] contact Charter directly to expedite a resolution.   Regards, Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

September 11, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect that Mr. [redacted] was provided correct information regarding the need to pay past due balances before establishing service.   A Charter representative contacted Mr. [redacted] on September 6, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

July 9, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a [redacted]ing concern.    Charter was unable to address Mr. [redacted]’s concerns without speaking to him for additional information.    A Charter representative attempted to contact Mr. [redacted] on June 28, June 29,  June 30, and  July 1, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Mr. [redacted].  On July 2, 2017 Charter mailed Mr. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Mr. [redacted] contacts Charter directly to expedite a resolution.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

March 8, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted]                                   ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing issue.   Charter records reflect Mr. [redacted]’s account has been upgraded to Charter TV Gold package and monthly deferred credits were applied for the next 12 months to honor the service and rate he was quoted.   A Charter representative contacted Mr. [redacted] on February 27, 2017. Charter’s direct contact information was provided to Mr. [redacted] for future reference.   [redacted] Director – Corporate Escalations

August 5, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 314-645-3300 phone 314-645-2666 fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted].    Charter is continuing to review Mr. [redacted]’s issue.  Charter will continue to be available to Mr. [redacted] should he have any questions. Charter’s direct contact information has been provided for future reference.    Regards,    Corporate Escalations Charter Communications

I received a call August 22nd and 24th. I do not want to receive anymore calls.

June 19, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflect that on June 15, 2017, a Charter representative spoke with Ms. [redacted] and apologized for the payment processing error. As a result, an adjustment was applied to Ms. [redacted]’s Charter account.      A Charter representative contacted Ms. [redacted] on June 15, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

October 20, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dispute Resolution:...

  This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.           In his complaint, Mr. [redacted] states that Charter’s handling of the transfer of services has left him with a larger billing statement and diminished services across the board.       Charter records reflect that while transferring service Mr. [redacted]’s package was modified to include 100Mbps Internet and new pricing, but these updates impacted Mr. [redacted]’s channel lineup without notification.  Mr. [redacted] has been placed into discount pricing as a result of this error.  Additional coaching was provided to those involved to ensure moving forward Charter’s policies/procedures are followed to prevent incidents such as this with future Charter customers.   A Charter representative contacted to contact Mr. [redacted] on October 18, 2016 and discussed the above information. Charter’s direct contact information was provided to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

Complaint: [redacted]
I am rejecting this response because: Charter continues to make excuses about how long it is supposed to take to be taken off of their mailing list. I have spoken with several supervisors and was told by the first it would take 10 days the second supervisor said it could take up to a month, when I spoke with another supervisor and told them that I would be contacting the Revdex.com they told me it could take up to 45 days. After being given the runaround and waiting on the phone for over an hour I finally spoke with someone who said he was the lead. After telling him that I spoke with the Revdex.com he then changed his mind and said it could take up to 60 days. Regardless of what Charter tries to argue I was originally supposed to be put on their list as they admitted back in August. They are trying to fight me on this because they feel it is ok to harass me. When I spoke with the lead he told me that in situations like mine there has to be a formal application filled out to stop any sort of contact for any sort of advertising. If they knew this from Get Go why did they not do this for me back in August.While speaking to the lead he told me he would stay in contact with me and that he would fix my situation. That was last week. I have heard nothing back. I am pressing this issue because Charter figures they can get away with harassing customers. I want Justice. I have been harassed unduly and I am extremely stressed over this. I want what is fair and that would be to receive my Internet service at their cost. I will not accept anything less than Charter comping my internet service indefinitely. It has been far over 60 days since I requested to be removed from their mailing list or any contact for anything other than billing and my actual service I am receiving now. Charter is once again attempting to strong-arm and bully their way into getting what they want.
Sincerely,
[redacted]

June 19, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. Sami Z [redacted] involving a refund request.    Charter records reflect that on June 17, 2017, a member of Charter’s Customer Solutions Management Team spoke with Mr. [redacted] about his concern. Mr. [redacted] was informed that his refund check was delayed due to the equipment not being returned in a timely manner. Mr. [redacted] is aware that his refund check was processed on June 16, 2017 and it will take 4-6 weeks to arrive by mail.        A Charter representative contacted Mr. [redacted] on June 17, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

March 27, 2018   [redacted]   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect Mr. [redacted] was unable to authenticate his account to disconnect his services. After a follow up call on March 26, 2018, Mr. [redacted] informed Charter representative that he no longer wanted to disconnect his services.   A Charter representative contacted Mr. [redacted] on March 26, 2018 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards, Corporate Escalations Charter Communications

I have never been contacted regarding the adjustment, not by phone call or email.
The missed call: There was no needs to call back at that time. The message ended with "if you need anything further please call back." I say it did not require a call back because I had an appointment for another tech to come out; I wanted to wait until the job was completed.
My appointment was yesterday. I was told they would send a supervisor out to handle this. The tech did not announce himself as a supervisor nor did he have a badge I could see that had his name.
[redacted] told me he did encounter a problem. He said he did a fix and also put in a call for a line tech to come out. [redacted] asked me to watch TV most of the evening to see if the problem was fixed.
The line tech was out and said they did a fix which could take 2-3 days to present itself.
I did watch TV last night and I had other channels recording. The issue is a lot worse!
(I lost my mom a few months ago so I cry daily, however since this issue has consumed my life I cry more.) Last night I just sat and cried. All I want to do is relax and watch TV to unwind but lately all I do is watch TV and get more stressed out.
I do not understand why this problem cannot be fixed! I have spoken to other people in the complex that have had service calls as well. One tenant said she just stopped calling because it never made a difference. I'm sorry I pay for this service, I will not just stop calling. Charter needs to find a way to rectify the problem.
Your Revdex.com team has been wonderful to work with and I must say the speed at which your responses come through is impressive.
Thank you from a Charter customer that is STILL unsatisfied.

March 20, 2018   [redacted]
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[redacted]   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a serviceability concern.    Charter’s construction supervisor revisited the site on March 9, 2018.  On March 13, 2018 Charter applied for the appropriate permits and relayed the expected completion date of April 20, 2018.   A Charter representative contacted Mr. [redacted] on March 13, 2018 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards, Corporate Escalations Charter Communications

June 12, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter records reflect that on June 6, 2017, a member of Charter’s Field Operations Team visited Ms. [redacted] residence. It was determined that an amplifier was unplugged causing the low signal issue. All necessary maintenance work was completed to resolve Ms. [redacted] service concerns. Before leaving, Charter’s Field Technician confirmed that  Ms. [redacted] reported signal issue is resolved.   A Charter representative contacted Ms. [redacted] on  June 7, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Complaint: [redacted]
I am rejecting this response because: This is unfair and I do not agree with it please read what I attach to my complaint it will explain to you much better ok thank you [redacted]
Sincerely,
[redacted]

May 30, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter’s records reflect that on May 23, 2017, a Charter representative spoke with Mr. [redacted] regarding his concern. Mr. [redacted] was advised that Charter was unable to place his account back into his previous rate, because it is no longer offered. Mr. [redacted] is aware of his new monthly rate, and a credit was issued to his account. Additional coaching was provided to the representative that did not provide a clear explanation of the changes made to Mr. [redacted]’s account.    A Charter representative contacted Mr. [redacted] on May 23, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

May 8, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:...

  This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] B. [redacted] involving a billing concern.    Charter’s records reflect that when Mr. [redacted] called to cancel an install, he was not listed as an authorized user on the account.   A Charter representative contacted Mr. [redacted] on April 28, 2017, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.     Regards,   [redacted] Director – Corporate Escalations Charter Communications

November 15, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    In her complaint, Ms. [redacted] alleges that a Charter account has been fraudulently opened in her name and Charter is refusing to disconnect the account.   Charter records reflect that on December 13, 2015, Ms. [redacted] contacted Charter to start new service, and added Mr. [redacted] as an authorized user. On May 13, 2016, Ms. [redacted] contacted Charter to disconnect the account due to her no longer residing at this address. During this interaction Ms. [redacted] could not verify the necessary account information in order to disconnect the account. Charter’s assisting representative informed Ms. [redacted] to visit her local Charter store to process the request.   A Charter representative contacted Ms. [redacted] on November 15, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

June 5, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]        ...

Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter’s records reflect that on May 26, 2017, a Charter representative spoke with Ms. [redacted] regarding her concern. Charter’s representative informed Ms. [redacted] of the available promotions and different packaging options for her services. Ms. [redacted] declined to make any changes to her account, and is aware of her monthly billing rate.   A Charter representative contacted Ms. [redacted] on May 26, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications