Charter Spectrum

August 22, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect that Mr. [redacted] was provided accurate information regarding various available Internet packages.  A Charter representative did provide incorrect information regarding available upload and download speeds.   A Charter representative contacted Mr. [redacted] on August 21, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] [redacted]

November 1, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]                   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    In his complaint, Mr. [redacted] states that his billing does not reflect the expected credits from his initial complaint, and that his monthly billing is higher than he expected.   Charter records reflect that on October 28, 2016, Charter contacted Mr. [redacted] regarding his billing concerns. Charter’s assisting representative reviewed Mr. [redacted]’s billing statement, providing clarification on the credits applied to his account.   A Charter representative contacted Mr. [redacted] on October 28, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

July 16, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflect that Ms. [redacted] confirms that she received the billing statements requested. Ms [redacted] is aware that Charter waives one late fee per year. Ms. [redacted] was offered additional service plans but declined all offers. At the request of Ms. [redacted], no changes were made to her Charter account at this time.      A Charter representative contacted Ms. [redacted] on July 15, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

June 6, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter’s records reflect that on June 2, 2017, a Charter representative spoke with Ms. [redacted] regarding her concern. Ms. [redacted] was informed that an invalid phone number was placed on her order, and this was the reason she did not receive a call from the technician. Ms. [redacted] was informed that the technician did knock on her door, but no one answered. Ms. [redacted]’s installation order was rescheduled and completed on June 3, 2017.   A Charter representative contacted Ms. [redacted] on June 2, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications [redacted]

February 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] ...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    In his complaint Mr. [redacted] states that Charter’s Internet Security Suite does not work properly.   Charter records reflect Charter’s representative informed Mr. [redacted] of Charter Security Suite’s limitations and Charter’s representative support availability.  As a courtesy, Charter’s representative applied an adjustment to the account.   A Charter representative contacted Mr. [redacted] February 14, 2017 and discussed the above information. Charter’s direct contact information was provided to Mr. [redacted] for future reference.
[redacted] Director – Corporate Escalations

August 2, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted] [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. & Ms. [redacted] & [redacted] involving a billing concern.    Charter’s records reflect that Ms. [redacted] spoke with a Charter representative on July 17, 2017. Upon review of this interaction, the representative asked Ms. [redacted] which channels were used within her home. Ms. [redacted] provided a list of the channels she watched, and the representative confirmed all mentioned channels were in her new channel lineup.   Ms. [redacted] was informed that if she wished to add additional channels to her current subscribed services she could upgrade to another channel lineup. Ms. [redacted] was also informed of the cost increase of this upgrade. Ms. [redacted] opted not to make any changes to her account at this time.   A Charter representative contacted Ms. [redacted] on July 30, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

August 16, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted]
[redacted] 314-645-3300 phone 314-645-2666 fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. Ramona [redacted] involving a billing concern.    Charter records reflect that Ms. [redacted] was provided incorrect information regarding Charter’s 30 Day Money Back Guarantee.  A credit was applied to Ms. [redacted]’s account.   A Charter representative contacted Ms. [redacted] on August 9, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications Tell us why here...

August 27, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect that Mr. [redacted]’s Internet services were upgraded as requested.   A Charter representative contacted Mr. [redacted] on August 24, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

August 29, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a damage claim.    Charter records reflect that Ms. [redacted]’s damage claim was approved for payment.   A Charter representative contacted Ms. [redacted] on August 25, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

June 5, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] L. [redacted] involving a billing concern.    Charter records reflect that the technician was refused access to troubleshoot during a service visit on April 20, 2017.  Mr. [redacted] was charged appropriately for the service visit.   A Charter representative contacted Mr. [redacted] on May 30, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted], in the Saginaw, MI dispatch department, explained everything to me.  He was very professional, helpful AND...

knowledgeable. In my opinion he is an exemplary employee and had I been able to get through to him from the beginning, I wouldn't have had to file this complaint to get answers to my basic questions...only to report the terrible service from the two ppl in the video repair dept.  I now have [redacted]'s direct work number so going forward, if I have any other questions I WILL call him first. My guess is that even if he doesn't know the answer to any given question he'll be better able to direct me to the correct person to speak with.
Sincerely,
[redacted]

February 3, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    In his complaint, Mr. [redacted] states that his bill increased dramatically but no one at Charter can explain to him why.  Mr. [redacted] believes that his last payment did not post to his account and requests that his account is credited and all late fees removed.   Charter records indicate that the billing statement in question did reflect charges for two months of service due to a transfer of service location.  Upon speaking with Mr. [redacted], Charter made billing adjustments his account to address his concerns.  Mr. [redacted] ‘account was also credited a late fee and a transfer fee.   A Charter representative contacted Mr. [redacted] on January 28, 2017 and discussed the above information. Mr. [redacted] was informed that Charter will follow up with him next month to verify that his bill is correct.  The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

March 24, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted]                                         ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.   Charter’s records reflect that at this time more information is necessary to resolve Mr. [redacted]’s submitted concerns.  When attempting to speak with Mr. [redacted], he released the call after the Charter representative introduced themself.   Charter’s direct contact information has been provided to Mr. [redacted] and we encourage him to contact Charter directly so that the issue can be resolved.     [redacted] Director – Corporate Escalations

July 2, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving unwanted solicitation.    Charter records reflect on June 27, 2017, Mr. [redacted]’s number was placed on Charter’s Do Not Call list.  A credit was applied to Mr. [redacted]’s account for the issue.  Coaching was provided to the representatives who failed to honor Mr. [redacted]’s Do Not Call requests.   A Charter representative contacted Mr. [redacted] on June 27, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards   [redacted] Director – Corporate Escalations Charter Communications

June 13, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter’s records reflect that a Charter representative spoke with Ms. [redacted] regarding her concern. Ms. [redacted] was informed of her service balance due. Once Ms. [redacted] has paid off her service balance in full, Charter will remove it from her credit report. Ms. [redacted] was also informed she can pay off her balance in three payment installments.   A Charter representative contacted Ms. [redacted] and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

November 7, 2016 Revdex.com Serving Eastern Missouri and Southern IllinoisAttn: Dispute Resolution[redacted]St. Louis, MO  63143[redacted] (facsimile)stlouis.Revdex.com.org RE:  MO Revdex.com [redacted]Dispute Resolution: This letter is in...

response to your correspondence regarding the complaint submitted by Mr. [redacted] S. [redacted] involving a service issue.   In her complaint, Ms. [redacted] states that she terminated service on July 15, 2016 and when the Charter technician came to Ms. [redacted]’s residence he did not take possession of her equipment claimed it was not in Charter’s inventory.     Ms. [redacted] is requesting that an adjustment be applied for the time period that she was billed for after the disconnection request. Charter records reflect that an adjustment was applied for the services billed after the original disconnection was completed. A Charter representative contacted to contact Ms. [redacted] on October 25, 2016 and discussed the above information. Charter’s direct contact information was provided to Ms. [redacted] for future reference. Regards, [redacted]Director – Corporate Escalations

April 18, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter’s records reflect that on Mr. [redacted]’s January 2017 billing statement a notice was provided of a pending rate increase. On April 11, 2017, Charter contacted Mr. [redacted] and confirmed that he does not currently qualify for a promotion for standalone Internet service. In the interest of customer loyalty, Charter issued Mr. [redacted] a one-time account adjustment.   A Charter representative contacted Mr. [redacted] on April 11, 2017, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

Complaint: [redacted]
I am rejecting this response because: I reject the response because we received no U.S. Postal written response from Charter nor  any telephone response.  We received an email from Estella Averette, Charter Communications.  We responded via telephone and waiting for a reply. We received a refund check without no authorized signature which we could not deposit at our bank.
Sincerely,
[redacted]

July 5, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter records indicate that on May 16, 2017, a member of Charter’s Technical Team completed a Survey and it was determined that a cable plant needs to be built. On June 16, 2017, construction was completed and Ms. [redacted]’s services were installed on June 23, 2017.    A Charter representative spoke with Ms. [redacted] on June 27, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications