Charter Spectrum

May 3, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the...

complaint submitted by Mr. [redacted] involving a marketing/advertising concern.    Charter’s records reflect that on April 29, 2017, Charter contacted Mr. [redacted] regarding his concerns. Charter’s representative reviewed the 30 day money back guarantee details, as advertised, with Mr. [redacted]. Mr. [redacted] informed Charter’s representative he understood and made a commitment to return Charter’s equipment to the local office.   A Charter representative contacted Mr. [redacted] on April 24, 2017, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,
[redacted] Director – Corporate Escalations   Tell us why here...

August 14, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter will need to speak with Ms. [redacted] directly to address her concern.   A Charter representative attempted to contact Ms. [redacted] on August 9, August 10, August 11, and August 14, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Ms. [redacted].  On August 14, 2017, Charter mailed Ms. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Ms. [redacted] contacts Charter directly to expedite a resolution.   Regards,   Corporate Escalations Charter Communications

September 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflect that the incorrect service package was added to Ms. [redacted] account on September 28, 2017. As a result, the account was updated with the correct service plan and Ms. [redacted] was informed of her monthly total and new channel lineup.     A Charter representative spoke with Ms. [redacted] on September 21, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.     Regards,   Corporate Escalations Charter Communications Tell us why here...

June 20, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflect on June 15, 2017 a Charter representative spoke with Ms. [redacted] regarding the payment applied to her account in error.  Ms. [redacted] billing was explained to her and advised that a one-time credit was applied to her account for her inconvenience.   Charter representative contacted Ms. [redacted] on June 15, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

June 8, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflect that on June 5, 2017, a Charter representative spoke with Ms. [redacted] about her concern. Charter’s representative informed Ms. [redacted] that if she removes phone service, she will be billed standard rates for Internet and Cable service. Charter’s representative discussed the pricing for standard rates and Ms. [redacted] decided not to make any changes at this time.       A Charter representative contacted Ms. [redacted] on June 5, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

July 18, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

[redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] D [redacted] involving a service concern.    Charter records reflect that Ms. [redacted] was informed that she has the best rate for her subscribed services. Charter representative discussed all billing questions/concerns with Ms. [redacted] and Ms. [redacted] confirmed that she is aware of her reduced service rate that will expire in 12 calendar months.   Charter has applied a credit to Ms. [redacted]’s account for the service visit on July 6, 2017.   A Charter representative contacted Ms. [redacted] on July 8, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

August 28, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] R [redacted] involving a billing concern.    Charter records reflect that due to an order entry error, Ms. [redacted]’ Internet service was disconnected. As a result, Charter applied a credit adjustment to Ms. [redacted]’ account.   A Charter representative spoke with Ms. [redacted] on August 22, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern. In her complaint, Ms. [redacted] states that Charter interrupts her cable which is provided by her landlord, when she is delinquent for the...

Charter Internet. Ms. [redacted] states that her included services should not be impacted because of her separate Internet. Charter reserves the right to discontinue services, including those provided by Ms. [redacted]’s rental agreement, in the event payment is not received in full for billed charges. These stipulations are outlined in Charter’s Terms of Service, which Ms. [redacted] acknowledged and accepted upon using her services. A Charter representative contacted Ms. [redacted] on December 2, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference. Regards, [redacted] Director – Corporate Escalations

May 31, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter’s records reflect that on May 23, 2017, Charter’s technical team visited Mr. [redacted]’s service address to investigate his concern. Charter was able to move the equipment in question to Mr. [redacted]’s requested location, and confirmed it was working properly.   A Charter representative contacted Mr. [redacted] on May 23, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

June 6, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter’s records reflect that on May, 30, 2017, a Charter representative spoke with Mr. [redacted] regarding his concern. Mr. [redacted] was informed that he was provided incorrect information when he set up services.  Mr. [redacted] was informed he would need to pay all past due balances on his previous account, and need to prepay for the first month of services and installation fee before his service could be restored. Additional coaching was provided to the representative that provided incorrect information to Mr. [redacted] when setting up his account.    A Charter representative contacted Mr. [redacted] on May, 30, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

September 27, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted].    Charter is continuing to review Mr. [redacted]’s issue.  Charter will continue to be available to Mr. [redacted] should he have any questions. Charter’s direct contact information has been provided for future reference.    Regards,    Corporate Escalations Charter Communications Tell us why here...

Revdex.com:
I have received a phone call from two members of Charter in these regards and expect more phone calls to follow up soon. I was told in one of the calls that some of the teams will have 7 days or so to do their part. I am looking at getting this resolved as I hate seeing...

companies have complaints on them for false information or even mis-communication among their teams. I was told that all supervisors of the sales team as well as installation teams will be contacted to all regards and are to get back with me on things. I also will be hearing back from one of the members from the executive office about everything as well.
Sincerely,
[redacted]

Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] K. [redacted] involving a service concern.    In his complaint, Mr. [redacted] states that the installation of Charter’s service in his subdivision has been delayed...

several times and he does not believe that Charter will honor their contract to service the subdivision.   Charter records indicate on February 27, 2017, Charter‘s construction team made contact with Mr. [redacted] to discuss his service concerns.  Mr. [redacted] was informed that Charter has been approved to build in his subdivision and provided the tentative date of completion of the project for April 30, 2017.    A Charter representative contacted Mr. [redacted] on February 27, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.     Regards,   [redacted] Director – Corporate Escalations

August 23, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] B [redacted] involving a refund request concern.    Charter records reflect that Mr. [redacted] has been approved for Spectrum’s  Contract Buyout Program. As a result, Mr. [redacted] will receive a refund check within 7-10 business days.     A Charter representative spoke with Mr. [redacted] on August 16, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

June 30, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter’s records reflect that on June 21, 2017, a Charter representative spoke with Mr. [redacted] to schedule a service visit to determine the cause of his service interruption. On June 25, 2017, Charter was able to identify the issue outside of Mr. [redacted]’s home and correct it. Charter has made an attempt to follow up with Mr. [redacted] regarding his credit request but has been unsuccessful.    A Charter representative attempted to follow up with Mr. [redacted] on June 27, 2017.  Charter was unsuccessful in this follow up attempt to reach Mr. [redacted]. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.     Regards,   [redacted] Director – Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

May 10, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter’s records reflect that Mr. [redacted] contacted Charter on April 25, 2017 regarding his programming concerns. Valuable coaching feedback was provided to the representative who interacted with Mr. [redacted]. Per Mr. [redacted]’s request, the programming in question will be removed from his account on May 16, 2017.   A Charter representative contacted Mr. [redacted] on May 3, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

January 3, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:...

  This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] M. [redacted] involving a service concern.   In her concerns, Ms. [redacted] states that Charter still has not provided the necessary cable cards for their Ti-Vo device.   Charter’s records reflect on December 31, 2016 Charter successfully completed the activation at Ms. [redacted]’s residence.   A Charter representative attempted to contact Ms. [redacted] on December 31, 2016. Charter provided their direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]