Charter Spectrum

September 12, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] M. [redacted] involving a serviceability concern.    Charter’s records reflect that construction is required to make Mr. [redacted]’s home serviceable. Mr. [redacted] will not need to contribute to the construction cost. Mr. [redacted] was informed of the construction process and timeline.   A Charter representative contacted Mr. [redacted] on September 7, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. There is some inaccurate information in the response and Charter is either unable or unwilling to restore our service to what we had before. Given the circumstances and options available to us I have accepted the compromise solution that was offered even though I am not entirely happy with it.
Sincerely,
[redacted]

July 16, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter records reflect that a Charter Technician visited Mr. [redacted]’s residence on July 5, 2017 and made the necessary repairs to assist in resolving the reported Internet service issue. Mr. [redacted] confirms that his service is working properly.   A Charter representative contacted Mr. [redacted] on July 6, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

October 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted].    Charter is continuing to review Ms. [redacted]’s issue.  Charter will continue to be available to Ms. [redacted] should she have any questions. Charter’s direct contact information has been provided for future reference.    Regards,    Corporate Escalations Charter CommunicationsTell us why here...

May 19, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect on May 18, 2017, a Charter representative contacted Mr. [redacted] regarding his concerns.  Charter representative informed Mr. [redacted] that he was on a twelve month promotion that had ended.    A Charter representative contacted Mr. [redacted] on May 18, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

I have been speaking to a [redacted] with Charter who has made threats to cut off my service if I continue with my complaint at Revdex.com.

Complaint: [redacted]
I am rejecting this response because:
One months credit was not provided to me as indicated in response from Charter. It was about 1/2 to 2/3 of a month of credit. Where it was explained to me that my area has known issues, and I have been I customer for several years, I don't believe I should be paying full price for mediocre service that can't be provided to me with full capabilities.New customers. I received a flyer in the mail stating this was not limited to new customers, and I believe $29.99 is what I should be paying for a service that does not work properly. I do not accept the response to my complaint as it is false information.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The information is inaccurate; due to the fact that I spoke with [redacted] both via email & phone on both 06/20 & 06/21 where an updated contact was given , so there is no way someone reached out to me & did not receive a reply.  I would like to speak with someone rather it be via email or phone whichever is fine with me, I do not want to drag the issue out. Please feel free to reach out to me via email for quickest response & guarantee you I will reply to whomever sends me a message, or you can email me at work Mon-Fri between the hours of 8:30-5:00 at [redacted].[redacted]@nationstarmail.com.
Sincerely,
Ms. [redacted]

July 11, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records indicate that a Charter representative reviewed Ms. [redacted]’s  account and determined that Ms. [redacted] was billed accurately.    A Charter representative spoke with Ms. [redacted] on July 11, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

August 8, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted].    Charter is continuing to review Mr. [redacted]’s issue.  Charter will continue to be available to Mr. [redacted] should he have any questions. Charter’s direct contact information has been provided for future reference.    Regards,    Corporate Escalations Charter Communications Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company has indeed reached out to me and we are working on a satisfactory solution
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: When I spoke with the representative on 9/6/17 she stated that she listened to the recordings on 7/3/17 & 8/2/17 when I made the payment arrangements with the agents they both did not tell me that I would be charged the $5.00 agent fee, but that they would not waive the charge even though I was not informed that I would be charged. I think that this is a very deceitful and dishonest business practice to not inform individuals that they will be charged for making a payment arrangement over the phone. I would like to be credited back the $5.00 fees that in was charged totaling $10.00.
Sincerely,
[redacted]

October 17, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted]facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com 11754814 [redacted]   Dispute Resolution:...

  This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] K. [redacted] involving a service concern.           In her complaint Ms. [redacted] states that she has had numerous problems with her Charter service and billing and when she has attempted to obtain any resolution through customer service it’s been unsuccessful.    Charter records reflect that on October 5, 2016 an adjustment was applied for Ms. [redacted]’s reported service issues.  On October 7, 2016, Charter applied an adjustment for the service visit previously billed on October 5, 2016.    A Charter representative contacted to contact Ms. [redacted] on October 14, 2016 and discussed the above information. Charter’s direct contact information was provided to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

March 16, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] ...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service issue.   Charter’s records reflect on March 10, 2017, Charter’s field operations team performed the necessary maintenance to resolve the issues.  An adjustment was applied to Ms. [redacted]’s account for the issues she experienced.    A Charter representative contacted Ms. [redacted] on March 10, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

August 25, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St....

Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter’s records reflect that Mr. [redacted] was informed that his concern of not being able to set up recordings from Charter’s application, is a known issue, and Charter is currently working towards a resolution. Mr. [redacted] has since disconnected his TV services. Charter has informed Mr. [redacted] to contact Charter directly with any further concerns.   A Charter representative contacted Mr. [redacted] on August 17, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

August 7, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 314-645-3300 phone 314-645-2666 fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. Taylor [redacted] involving a billing concern.    Charter records reflect that the equipment has been removed from Ms. [redacted]’s account and a credit has been applied to zero out the account balance.   A Charter representative spoke with authorized user Corey, on August 4, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Corey for future reference.   Regards,   Corporate Escalations Charter Communications

July 28, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter would need to speak with Mr. [redacted] directly to address his concern.   A Charter representative attempted to contact Mr. [redacted] on July 21, July 22, July 27, and July 28, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Mr. [redacted].  On July 27, 2017, Charter mailed Mr. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Mr. [redacted] contacts Charter directly to expedite a resolution.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

June 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] D [redacted] involving a billing concern.    Charter’s records reflect that on June 13, 2017, Ms. [redacted] spoke with a Charter representative about changing her services. Upon review of this interaction, the representative offered Ms. [redacted] a new service package, and informed her that it would not include some of her requested channels, including MTV. Ms. [redacted] agreed to make the service changes during this call.   On June 19, 2017, a Charter representative spoke with Ms. [redacted] regarding her concern. Ms. [redacted] was informed of Charter’s findings. The representative offered to add a channel tier that would include her requested channels for an additional monthly fee, Ms. [redacted] declined. No changes were made to Ms. [redacted]’s account.   A Charter representative contacted Ms. [redacted] on June 19, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Good Morning [redacted],Per our conversation this morning, here is the update from the local Field Operations group regarding the repairs in Mr. [redacted]’s area.  They completed replacement and splicing in of several spans of cable in Mr. [redacted]’s area on 03/25/16.  They are sweeping the area this week to confirm there are no additional issues.  Once the sweep is completed, we can then confirm with Mr. [redacted] that his issue is resolved.Please let me know if you need any additional information.Regards, [redacted]

February 24, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] ...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service issue.   Charter records reflect that on February 13, 2017 Ms. [redacted] requested to terminate her services for February 19, 2017.  A representative attempted to schedule the appropriate service call and adjustments, but Ms. [redacted] declined all offers at the time.   A Charter representative contacted Ms. [redacted] on February 14, 2017 and discussed the above information. Charter’s direct contact information was provided to Ms. [redacted] for future reference.   [redacted] Director – Corporate Escalations