Charter Spectrum

Complaint: [redacted]
I am rejecting this response because:
The monthly bill was supposed to be at the prior rate I was paying which was ~$135 per month. My recent monthly bill received March 9th was for $172. If they were truly honoring my old services and rates, there would not have been an increase in monthly rates. Please have this corrected
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

August 29, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis...

  RE:  MO Revdex.com [redacted]                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service/billing concern.    Charter records reflect that the service interruption occurred on August 1, 2017 due to the Digital Conversion. A Charter representative attempted to educate Mrs. [redacted] on her billing cycle date and prorated charges, but Mrs. [redacted] stated that she does not want to speak with anyone from Charter regarding her complaint and she disconnected the call.     A Charter representative spoke with Mrs. [redacted] on August 24, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mrs. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications Tell us why here...

Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing issue.    In his complaint, Mr. [redacted] states that Charter delayed the port and is seeking an additional payment so that the number can...

be restored then ported to the provider of her choosing.  Ms. [redacted] states that she is still requesting that Charter port her telephone number, [redacted], from Charter to [redacted].   Charter records reflect that on November 2, 2016, Mr. [redacted]’s wife returned the equipment and indicated that they were disconnecting service, but the Charter representative did not relay the appropriate steps to port Mr. [redacted]’s telephone number from Charter to [redacted]. On November 21, 2016, Charter confirmed that Mr. [redacted]’s telephone number, [redacted], was ported from Charter to [redacted] and was working properly.   A Charter representative contacted Mr. [redacted] on November 22, 2016 and discussed the above information. Charter’s direct contact information was provided to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations 864-603-2739 864-297-2236 (facsimile) Tell us why here...

Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.   In her complaint, Ms. [redacted] states that she is not receiving the monthly rates that Charter advertises to the...

public.   Charter records reflect that on November 8, 2016, Ms. [redacted]’s concerns were forwarded to the appropriate team for investigation. At this time Charter continues to investigate Ms. [redacted]’s concerns. Upon completion of this investigation, Charter will contact Ms. [redacted] with a resolution. A Charter representative attempted to contact Ms. [redacted], with the last attempt being on November 16, 2016, using the contact telephone number that Charter has on file.  Charter was unsuccessful in contacting Ms. [redacted].  It is Charter’s recommendation that Ms. [redacted] contacts Charter directly to expedite a resolution.  Regards, [redacted]Director – Corporate Escalations

June 7, 2016                                       Revdex.com Serving Eastern Missouri and Southern...

Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    In her complaint, Ms. [redacted] states that she was issued insufficient credit for the period her Charter services were inoperable.   Charter’s records reflect that on May 31, 2016, Ms. [redacted] initially contacted Charter to report service issues. On June 1, 2016, Charter confirmed that Ms. [redacted]’s reported service issues were resolved and an account adjustment was issued. On June 3, 2016, Charter issued Ms. [redacted] an additional account adjustment to resolve her concerns.   A Charter representative contacted Ms. [redacted] on June 6, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Charter fulfilled the order as originally placed in response to my complaint to the Revdex.com.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have also made several attempts to reach the local manager. I have yet to be able to talk to that individual ([redacted]). With all the alleged attempts only one voice mail was ever left to me. The other “attempts” must have been a call with no voice mail. It is so frustrating to me that Charter makes it look like they are doing so much to help a customer! I have set up an appointment to have a tech come out and switch out the cable box like they always do which never solves the problem. Maybe if I did not pay my bill for a couple of months would get somebody’s attention. I have been involved in customer relations for 25 years, Charter is THE absolute worst company I have EVER dealt with.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It doesn't appear they take ownership in that this could have been avoided nor did I get a credit on my bill for the inconvenience of me having to work from Starbucks for 2 days then purchase a WiFi hotspot from [redacted] so that I didn't lose my job.  The technician [redacted] was AWESOME.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Dispute Resolution:This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.  In his complaint, Mr. [redacted] states after experiencing service issues with Charter’s Internet service, he was charged $149.00 for a...

service visit. Mr. [redacted] reports Charter has already removed half the charge, but a refund should be issued for the remainder since it was an issue with Charter’s Internet service, not his equipment. Prior to receiving this Notice, Charter’s records reflect Mr. [redacted] had a service visit on March 28, 2016, to investigate issues with Charter’s Internet service. Upon review of Mr. [redacted]’s account, it was determined that the service visit was coded as a chargeable visit. On April 12, 2016, Mr. [redacted] was issued an account adjustment, totaling $74.50, to discount a portion of the service visit fee. On April 19, 2016, Charter issued an additional account adjustment, totaling $74.50, to credit the remaining charges from the service visit. A Charter representative contacted Mr. [redacted] on April 14, 2016, and discussed the above information. Charter’s direct contact information was provided to Mr. [redacted] for future reference.Regards,[redacted]Director – Corporate EscalationsCharter Communications[redacted] (facsimile)

December 21, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] L. [redacted] involving a billing concern.   In her complaint, Ms. [redacted] states that she contacted Charter to activate Charter Voice only service, but was informed that she would be required to bundle the services with either Charter TV or Internet.  Ms. [redacted] states that when the technician arrived he only installed the Charter TV service, leaving her without telephone service.    Charter’s records reflect that the telephone number requested [redacted] was not an active number which prevented Charter from activating the telephone service.  Ms. [redacted]’s account has been disconnected per her request, leaving a zero balance.   A Charter representative contacted Ms. [redacted] on December 13, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

I am sick of TWC. they have screwed me over time and time again. I called to set up a payment arrangement, I called before the date of the payment would be due and told them I wanted to cancel the payment and pay 2 days later. I was told okay and they would put a promise to pay to keep my service from being interrupted. I logged in online to make the payment and see that my account was restricted, I called and was told that they ran the payment and it was returned. I explained the situation and was told that I would not be able to make a payment by check or credit card. I work a ridiculous schedule and can not get in to make that payment on top of that they want me to pay an additional amount of what is due which I was not able to pay, and was never told I would have to pay an additional amount including the arrangement amount when I called in initially . I am tired of the reps not giving correct info

Complaint: [redacted]
I am rejecting this response because:
Charter/ Spectrum caused harm to my credit report by falsely reporting a debt that I did not owe.  As I had stated, all equipment had been returned. This was confirmed by Charter/Spectrum.  However, all they offered me for the mistake they made was a “sorry for the inconvenience”.  They reported me to a collection agency for their own negligence and expect me to be ok with it.  This speak volumes of how Charter / Spectrum‘s customer service department is ran, horribly.    ,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
While the above information is partially true as stated, I have NOT received a dedicated IP, increased (advertised) minimum speed  or any remuneration for the low speeds as requested.The new modem was connected on Mon[redacted] March 20th and the speeds have been more consistent , however there have been 3 instances this morning where speeds were less than the 30mbs (17.06,28,29). It is too early to tell if this fixed the problem. I was called by the VP of Wisconsin who explained that there was nothing he could do except turn me over to Business class or retention and they would explain the plans they have. When asked about a fixed IP for no fee, he said he could not do that. I take exception to that.  He said that he needed proof, I mentioned he should check my history from before ( a few years ago) when I had the problem.  The attitude of the VP has not considerate nor customer focused. Also, when Business called, they said that my new bill would be $89 which was an increase even from the original quote of +$10 to my current $64 bill. With the exception of the VP, everyone has been very kind and has tried to help, but are unable to provide my ask other than a modem which, may or may not fix the issue.  This is extremely similar to what occurred a few years ago, testing every step of the way, which took about a year to resolve . The resolution being the no charge fixed IP, the business modem.  As time goes on, the remuneration for the time of lower speeds increases. . If Spectrum wishes to close this issue they can either offer the resolution I have asked for or, if they prefer to wait for up to a year to verify there are no problems, that is up to them. I have been extremely patient in my request. The amounts quoted me now vary even more.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I am still waiting for a full refund. I am not willing to talk to them. They took my money and cut me off, why would I want to talk to them? I have nothing to say to them. All they have to do is issue the full refund and this will be over.
Sincerely,
[redacted]

August 7, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. Amy M [redacted] involving a billing concern.    Charter’s records reflect that the offer in question is for new Charter customers only. Ms. [redacted] is aware of this offer’s eligibility requirements, and no changes have been made to her account.   A Charter representative contacted Ms. [redacted] on August 3, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

Revdex.com:
I talked to Mr. [redacted] on 10/3/17 and my services were reconnected during this phone call. I receive an apology for his employees and that he had not checked his messages. We came to a mutual agreement I paid $200 on 10/3/17 and on 10/20 I pay 106.00 and  my account  is balanced.
Sincerely,
[redacted]