CarHop Auto Sales & Finance

I am rejecting this response because:As of today, September 15th, 2017,I have not been contacted by phone or mail to let me know the car is available for pick-up. No one has called me except Desire ###-###-#### or Amina requesting payment. When trying to get more info regarding the condition of the vehicle, they have no information except they want payment. Numerous phone calls to Rich, the District Manager, have gone unanswered. I have no knowledge of repairs being done or what the condition of the car.See attached line.*** *** I have given my father permission to assist in this matter *** *** ###-###-####

Initial Business Response /* (1000, 6, 2015/06/22) */
Received business response via e-mail to Revdex.com:
"RE: Mr*** ***
File No: ***
Thank you for forwarding the complaint from Mr*** ***Although it is unfortunate
when any of our customers has mechanical issues,
unforeseen problems do sometimes occur with
used vehiclesMr*** purchased his vehicle on November 15, 2014, which included both a
three day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers
major internal engine and internal transmission components, as well as the drive trainCarHop
does not provide loaner vehiclesThe vehicle had a clean and clear Experian Auto Check prior
to its sale
Since Mr***'s purchase CarHop has assisted him with non-covered repairs as a good will
gestureI spoke with Mr*** on June 11, to clear up any misunderstandings about the
warranty coverage and explain the delay in repairsMr*** confirmed that he picked up his vehicle on June 5, I encourage Mr*** to contact me at the number below if he should have any further questions or concerns
Please contact me if I may be of further assistanceThank You
Sincerely,
***
Customer Relations Specialist
***

Response received via e-mail to Revdex.com (5/PM), then an 'update' 5/5, as below:I have been working directly with this customer for several weeksCarHop paid for Amtrak tickets from NY back to MN for the customerDue to the customers son’s anxiety he is unable to fly, we offered to fly them back on
a direct flight of hoursThey declined that offerAnd choose to take the trainWe offered to send prepaid overnight postage so his wife could overnight the sons medicineThey declinedWe offered to pay for the medicine, but Mr*** said his Drwould not call in the RX to NY(seemed strange) I just sent Mr*** an email saying our final offer is $1,He has paid nothing down, and made only UAC payment of $Plus trade in vehicle value of $We offered $and release and delete of credit reportingHe declined asking for $7,and wants the location of the vehicleIn my email to him today I advised when he chose to leave the vehicle in NY it became UAC property and therefore the vehicle is no longer hisAlso he drove the vehicle over 2K milesPlease let me know what else needs to be done by me/CarHop/UACUpdate, 5/AM:Mr*** called me this morning and said he would sign the release form and accept our offer of $1,

Response received via e-mail to Revdex.com: [redacted] I Edina, MN 55439-0203 I ###-###-#### phonei ###-###-#### faxJanuary 12, 2017[redacted]Office of the Minnesota and North Dakota Revdex.com220 S. River Ridge CircleBurnsville, MN 55337VIA E-MAIL ONLY- - [redacted].[redacted]@thefirstRevdex.com.orgRE:...

Ms. [redacted]File No: [redacted]Dear Mr. [redacted]:Thank you for forwarding the complaint from Ms. [redacted]. Ms. [redacted] purchased hervehicle from CarHop on June 2, 2016 and Universal Acceptance Corporation (UAC) (CA) holdsher contract. Her purchase included both a seven day Satisfaction Guarantee and an 18 month /18,000 mile limited warranty, which covers major internal engine and internal transmissioncomponents, as well as the drive train. The vehicle had a clean and clear Experian Auto Checkprior to its sale.I have spoken with Ms. [redacted] on numerous occasions and gave her a few options. Ms. [redacted] andCarHop were able to find a reasonable solution for Ms. [redacted].I encourage Ms. [redacted] to contact me at the number below if she should have any furtherquestions or concerns.Please contact me if I may be of further assistance. Thank You.Sincerely,Julie [redacted]Customer Relations Specialist###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Uac & Carhop removed $1000 from what I owed & were able to find a vehicle that fit my needs. My payments aren't much higher & they are fixing what was wrong with it when I first got it. I am very satisfied with the resolution of this complaint.                                   ...⇄ Thank You,                                      ...⇄ [redacted]

Response received via e-mail to Revdex.com: "August 17, 2016RE: Ms. [redacted]. [redacted]File No: [redacted]Thank you for forwarding the complaint from Ms. [redacted]. Although it is unfortunate whenany of our customers has mechanical issues, unforeseen problems do sometimes occur with usedvehicles. Ms. [redacted]...

purchased her vehicle on January 28, 2015 from CarHop and UniversalAcceptance Corporation (UAC) (MN) holds her contract. The purchase included both a three daySatisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers majorinternal engine and internal transmission components, as well as the drive train. The vehicle hada clean and clear Experian Auto Check prior to its sale.To best assist Ms. [redacted] I consulted with UAC. UAC informed me, as a good will gesture, thatthey waived the NSF fee and paid the deducible fee to the repair shop. In addition, even thoughher warranty has expired, UAC will allow her to use her $200.00 voucher at a CarHop authorizedshop in the future.I have left Ms. [redacted] a voice message to confirm that she is satisfied with this result;unfortunately she has not returned my call.I encourage Ms. [redacted] to contact me at the number below if she should have any furtherquestions or concerns.Please contact me if I may be of further assistance. Thank You.Sincerely,Julie [redacted]Customer Relations Specialist###-###-####"

Initial Business Response /* (1000, 10, 2015/06/02) */
Business response received via e-mail to Revdex.com, 6-2-15:
"RE: Mr.[redacted]
File No: [redacted]
Thank you for forwarding the complaint from Mr.[redacted]. Although it is
unfortunate when any of our customers has...

mechanical issues, unforeseen problems do
sometimes occur with used vehicles. Mr. [redacted] purchased his vehicle on April 17, 2015 which
included both a three day Satisfaction Guarantee and an 18 month / 18,000 mile limited
warranty, which covers major internal engine and internal transmission components, as well as
the drive train. The vehicle had a clean and clear Experian Auto Check prior to its sale.
On April 22, 2015 Mr. [redacted] notified CarHop to report that his vehicle was leaking coolant. A
CarHop salesperson, [redacted] informed Mr. [redacted] to take the vehicle to Save n Autos repair
facility as soon as possible and that CarHop would pay for the diagnosis. Unfortunately, Mr.
[redacted] failed to do so and kept driving the vehicle.
On May 13, 2015 Mr. [redacted] reported to CarHop that his vehicle had broken down two hours
away near Glenwood, IA. The CarHop manager, [redacted] worked diligently to find a repair shop
in the Glenwood area that would be able to check out the vehicle that day. Unfortunately, Mr.
[redacted] refused to pay to have the vehicle towed to the repair shop.
To best assist Mr. [redacted] contacted his finance company, Universal Acceptance
Corporation (UAC). While under no obligation to do so and solely as a good will gesture, UAC
has agreed to issue Mr. [redacted] a Satisfaction of Debt (SOD) which will relieve him of any
further debt owed upon return of the vehicle. In addition, CarHop paid for the tow cost back to
the CarHop location. Mr. [redacted] has yet to sign the SOD. CarHop has attempted many times to
contact Mr. [redacted] to sign the SOD document, but yet has not received a return call. I encourage
Mr. [redacted] to contact [redacted] at [redacted].
Please contact me if I may be of further assistance. Thank You.
Sincerely,
[redacted]
Customer Relations Specialist
[redacted]"

Initial Business Response /* (1000, 6, 2015/09/24) */
Business response received via e-mail to Revdex.com:
"RE: Ms. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Ms. [redacted]. Although it is unfortunate
when any of our customers has mechanical issues,...

unforeseen problems do sometimes occur with
used vehicles. Ms. [redacted] and Mr. [redacted] purchased their vehicle on August 24, 2015
which included both a three day Satisfaction Guarantee and an 18 month / 18,000 mile limited
warranty, which covers major internal engine and internal transmission components, as well as
the drive train. The vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale.
CarHop refunded Ms. [redacted] for the tires that she purchased. In addition, CarHop is willing to
pay for diagnosis into the current vehicle issue. Once we have a diagnosis, CarHop will be able
to determine how we can further assist Ms. [redacted]. I have left Ms. [redacted] several voice
messages but as of the time of this letter I have not heard back from Ms. [redacted]. I encourage
Ms. [redacted] to contact me at the number below if she should have any further questions or
concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]
Initial Consumer Rebuttal /* (4200, 12, 2015/11/25) */
Received subsequent / follow-up response from consumer, in form of 'new' complaint opened 11/23/15.
(Deleting that 'new' complaint; entering new info as addition to original complaint.)
Text of 'new' complaint reads as follows:
"Tuesday November 17th I returned the minivan and the keys to the Everett Carhop lot. The salesman was really rude when I came inside to return the keys. First he tried to get me to have the van refinanced to "make it more affordable" Wasn't it supposed to be affordable the first time? I explained that $350 a month for a car payment wasn't affordable on $0.50 over minimum wage.This van has had problems since day one. The transmission was going out on the way to the carlot! The salesman's tone changed as soon as I said the van had issues. He told me "go in there and give the keys to that guy." So I returned the keys to the UAC guy. Now I woke up this morning and my bank account is $175 negative and their is a $35 overdraft fee on my account now. I want my loan cancelled and want nothing else to do with Carhop. Carhop is a crooked carlot that will take advantage of anyone. No one detailed the minivan before we took it home and no one looked it over to make sure it was a mechanically sound vehicle for a family with small children to ride in. We had to drive to Seattle and pick the van up ourselves the Carhop salesman didn't go with us. He sent us to Seattle in a Tahoe that had no title to exchange for the minivan. Carhop has been one headache after another and I'm already looking for an attorney
Product_Or_Service: overdraft in my account
DESIRED RESOLUTION:
I want the overdraft fee reimbursed to my account and the direct deposit and loan cancelled and then to never hear from Carhop again"
Final Business Response /* (4000, 14, 2015/11/25) */
Received response from CarHop to 'new' issues presented in complaint:
"CarHop offered to fix (Ms [redacted]'s) vehicle in September 2015; she told me she was taking it to a repair shop on September 24. We refunded them for non-covered tires, as a courtesy. Back in September I left her many voice messages asking her when she was taking to the shop. She never did, nor did she return any of my calls. In addition, she never called CarHop or UAC to report any other mechanical issues. On November 17, 2015 Ms. [redacted] and Mr. [redacted] voluntarily returned the vehicle to the CarHop sales location. They were fully explained the repercussions of a voluntary repossession and they stated they do not care about their credit score. Their automatic payments are still coming out because they have not requested that their AP be stopped. They have to call UAC to stop AP or they will continue to come out. UAC is not able to release them from their contract. They will receive a Notice of Sale letter, explaining that if they want to get current on payments and retrieve the vehicle they can work with UAC. Otherwise, once the vehicle is sold at auction, that amount will be deducted from their balance and they are responsible for the remaining balance."

Follow-up response received via e-mail to Revdex.com: RE: Mr. [redacted]File No: [redacted]Thank you for forwarding the rebuttal complaint from Mr. [redacted]. Mr. [redacted] purchasedhis vehicle from CarHop on February 13, 2016, and Universal Acceptance Corporation (UAC)(WA) holds his contract. The purchase included both a seven day Satisfaction Guarantee and an18 month / 18,000 mile limited warranty, which covers major internal engine and internaltransmission components, as well as the drive train. The vehicle had a clean and clear ExperianAuto Check prior to its sale.We apologize that Mr. [redacted] may have misunderstood the time frame. Mr. [redacted] was informed atthe time of sale that when his contract balance is 38% of original amount of the contract he maybe eligible for a trade. He was also informed that is usually closer to 18 months. Unfortunately,Mr. [redacted] does not meet the criteria at this time.CarHop is still willing to pay for diagnosis into the current vehicle issue. Once we have adiagnosis, CarHop will be able to determine how we can further assist Mr. [redacted]. I have left Mr.[redacted] several voice messages; unfortunately he has not returned my recent calls.I encourage Mr. [redacted] to contact me at the number below before 6:00PM CST if he should haveany further questions.Please contact me if I may be of further assistance. Thank You.Sincerely,Julie [redacted]Customer Relations Specialist###-###-####

Response received via e-mail to Revdex.com: "RE: Ms. [redacted]File No: [redacted]Thank you for forwarding the complaint from Ms. [redacted]. Although it is unfortunatewhen any of our customers has mechanical issues, unforeseen problems do sometimes occur withused vehicles. Ms. [redacted]...

purchased her vehicle on October 20, 2015, which included both athree day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which coversmajor internal engine and internal transmission components, as well as the drive train. Thevehicle had a clean and clear Experian Auto Check prior to its sale.While under no obligation to do so, CarHop is willing to pay for the diagnosis into the currentvehicle issue. Once we have a diagnosis, CarHop will be able to determine how we can furtherassist Ms. [redacted]. She stated that she will be in contact with me this week for our approvedrepair facilities. I encourage Ms. [redacted] to contact me at the number below.Please contact me if I may be of further assistance. Thank You.Sincerely,Julie [redacted]Customer Relations Specialist###-###-####"

Initial Business Response /* (1000, 5, 2016/02/09) */
Business response received via e-mail to Revdex.com:
"RE: Ms. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Ms. [redacted]. Although it is unfortunate
when any of our customers has mechanical issues,...

unforeseen problems do sometimes occur with
used vehicles. Ms. [redacted] purchased her vehicle from CarHop on October 5, 2015 and
Universal Acceptance Corporation (UAC) (MN) holds her contract. The purchase included both
a seven day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which
covers major internal engine and internal transmission components, as well as the drive train. The vehicle had a clean and clear Experian Auto Check prior to its sale.
To best assist Ms. [redacted] I contacted UAC. While under no obligation to do so and solely as a
good will gesture, UAC has agreed to issue Ms. [redacted] a Satisfaction of Debt (SOD) which
will relieve her of any further debt owed upon return of the vehicle, title and keys. I spoke with Ms. [redacted] and she stated that she is satisfied with this result. I encourage Ms. [redacted] to contact me at the number below if she should have any further questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]

Follow-up response received via e-mail to Revdex.com. Scan is attached; text of letter reads as follows: "Thank you for forwarding the rebuttal complaint from Mr. [redacted]. I have been corresponding with Mr. [redacted], with the permission of Mr. [redacted].To best assist Mr. [redacted], I contacted his finance company, Universal Acceptance Corporation (UAC) (CA). While under no obligation to do so and solely as a good will gesture, UAC has agreed to issue Mr. [redacted] a Satisfaction of Debt (SOD) which will relieve him of any further debt owed. Currently I am waiting for the SOD document to be returned to me. I sent it out today via e-mail.I encourage Mr. [redacted] to contact me at the number below if he should have any further questions or concerns.Please contact me if I may be of further assistance. Thank you. Sincerely,Julie [redacted]Customer relations Specialist###-###-####"

I am rejecting this response because: Car hop and UAC have been doing this to desperate people for way to long. I have 3 close people to me that have had almost identical experiences. Not even a hour after we left the lot the doors wouldn't open with a key and we had to pay for a lock smith. With in a week every dash light was on and the vehicle was viciously wobbling down the road. The vehicle was returned with front end damage because of the condition of the vehicle made us crash. Even the "authorized mechanic" said it was bad and the car was dangerous. These attempts to QUEITLY resolve this issue is only temporary. I don't want to see more people fall victim to places like this. So I will have every tip line to every broadcast station in my recently sent list very soon. What ever it takes to get the word out and make people aware.

Response received via e-mail to Revdex.com -- text reads as follows:"RE: Mr. [redacted]File No: [redacted]Thank you for forwarding the rebuttal complaint from Mr. [redacted]. The vehicle went back to [redacted] Automotive on or about March 29, 2015. As a good will gesture CarHop paid for the noncovered repair to the oil pan and valve cover gaskets. The vehicle was completed on April 4, 2016.I spoke with Mrs. [redacted] on April 5, 2016 to inform her that they may pick up the vehicle at no cost to them. They still had not retrieved their vehicle, so on April 7, 2016 I left Mr. [redacted] a voice message again informing him that his vehicle is completed and that he may pick it up, at no cost. I encourage Mr. [redacted] to contact me at the number below if he should have any further questions or concerns.Please contact me if I may be of further assistance. Thank You.Sincerely,Julie [redacted]Customer Relations Specialist[redacted]

Initial Business Response /* (1000, 6, 2015/07/29) */
Received business response via e-mail to Revdex.com:
"RE: Mr. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Mr. [redacted]. Although it is unfortunate
when any of our customers has mechanical issues,...

unforeseen problems do sometimes occur with
used vehicles. Mr. [redacted] purchased his vehicle on January 6, 2015 which included both a
three day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers
major internal engine and internal transmission components, as well as the drive train. The
vehicle had a clean and clear Experian Auto Check prior to its sale.
Since his purchase, CarHop has honored its warranty in repairs. Additionally, we have paid for repairs which are not covered under warranty in a good faith effort. Recently CarHop has paid
for another non covered repair. I spoke with Mr. [redacted] on July 29, 2015 and he stated that he
was satisfied with this result. I encourage Mr. [redacted] to contact me at the number below if he
should have any further questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]"
Initial Consumer Rebuttal /* (3000, 13, 2015/08/24) */
Received consumer response after close of case; re-opening and sending back on to CarHop for follow-up:
"Hi again. From the last week of July through the first week of August I finally received help that I thought was fair from car hop, but only because I have had gone through the lengths of reaching out to the Revdex.com. I thought, if this was a semi reputable, ethical, responsible company, they would figure out something to make the problem with me right. They have repaired 3-5 major issues with the vehicle at no expense to me. They've lowered the bi monthly payment for me too 250$ for 8 weeks instead of 430$ ( this is will affect the interest for me as I continue with this loan), so it's kind of a solution, but not a realistic one.
Even though they had attempted to right their wrongs, problems till occurred. After everything was "fixed", I drove the vehicle, for a week, or so , to ensure it's safety. Unfortunately for me, and as I already expected, a continuance of issues did occur. I was still hearing strange noises from the same side of the vehicle that was part of the original complaint. I also had put in a bottle and a half of a bottle of power steering fluid (stop leak) within a weeks span. Feeling more and more unsafe, I planned on taking the vehicle in the next day.On the same day of me feeling extremely unsafe August 11th, the ABS light came on, so I took the vehicle in the following day August 12th to repair shop. I received a full list of problems still prevalent to the vehicle. Related to the noises was this hook thing that kept latching to the steering column, which could have resulted in an accident, or my death. The mechanic thankfully took that off with no charge. In addition, there is still a noise problem as with the vehicle. That solution is with the rear stabilizer links, which was related to the struts and left tire rod that was supposed to fix the noises (please forgive the naming mistakes). I was told from Julie (07-29-2015) that "...If it's something that's related soon to that as a issue, then we can look at to what some other options are...". Thus, the rear stabilizer links should be included for repair. This would be one of the solutions to being safe in the vehicle.
However I found out soon that the rear stabilizer links and other things weren't covered. Upon taking the vehicle and waiting a day to see what happened I finally get a call from Gerard August 13th, 2015. I asked Gerard "...have you had the opportunity to speak with one of them about what your speaking with me about?" Gerard replied "I have yes, yes. Guy is his name. I then continued " so he basically told you all this and this is why your calling?" Quickly he muttered "yes...". In essence, because this was not covered, previously during the 6 months of injustice and me paying for everything, Guy told Gerard none of this is covered and told the mechanic to tell me, which is very unprofessional. I have had no call from Julie, or Guy. The representatives of the company confirming this. Julie who gave me her word in what she would do to assist me and dishonored it. These actions show poor character. How these type of actions permeate through this company, and effects their brand that has such a horrific rapport, but more importantly why I am fed up with Car Hop as a whole. I want the loan to be extinguished from me, and for them to take the vehicle. I haven't been in the wrong once during this partnership. I refused to be wronged any longer. I basically bought the vehicle "as is" and they can take the vehicle right now "as is". I'm looking at another 1,000$ - 1,200$ to maybe have a decent vehicle as well to paying off the loan? When I have already put 1,000$ of my own money in accordance to paying 430$, a month on a loan, or 3010$ total over 6 months to it. That is just asinine and unrealistic. I have never been late on payments, set up a automatic withdrawal and pay for an extended warranty. I have paid both the loan and fixed the constant issues. This is 8 consecutive months of issues with the vehicle. I refused to pay any longer on the vehicle in repairs. I deserve an opportunity to have a safe, reliable, and once I awhile maintenance issue with my vehicle. I should be able to get to work and not every other week ask my boss if I can come in late because my car is messed up. Thus losing hours, thus not able to pay the loan, because I can't get to work. I digress, It's baffling that neither one of the representatives couldn't call, but importantly Julie who couldn't stick with her word.
In fact, I have more issues with what Julie has and has failed to uttered. Even though Julie (07-29-2015) said "... if you have any other issues that you just contact me directly" which as been done on 3 occasions and I have had no response back from her to the date of this letter being submitted. The last message I have from her is on August 12th which say says "...but as far as the, still hearing the noises, the power steering fluid that's still leaking, if your still experiencing that, lets have you take back into the shop. Of course car hop will pay to have those two diagnosed if there is a charge and umm we can certainly go from there to see what we can do to assist you with the noises that are still going one when your turning and power steering fluid that's leaking. so just give me a call back at your convenience, or when you take it in..."(Julie, 2015)
As you can see, I was told If have any issues, to call Julie and if it was related to the previous work that it would be taken care of, or they would explore their options (Julie, 07-29-15). I don't see how anyone in their right mind would think that this was ethical. I mean to have and individual have 8 months of consecutive issues with a vehicle should easily be seen problematic. Not exploring the possibility of I don't know, swapping to a different vehicle. A thought of maybe, assist them with more than a few issues after all they have always been on time with paying on the loan, which in turn pays for the company and it workers. More importantly keeping the person which turns into people/customer happy. I mean the motto "the customer is always right" is popular for a reason and why many successful companies understand this foundational fact.
I demand that this predatory loan be relinquish, that Car Hop take the car as is and we both go our separate ways."
Final Business Response /* (4000, 18, 2015/09/08) */
Received follow-up response from CarHop via e-mail to Revdex.com:
"RE: Mr. [redacted]
File No: [redacted]
Thank you for forwarding the rebuttal complaint from Mr. [redacted]. CarHop was able to
trade Mr. [redacted] into another vehicle on August 31, 2015. I have spoken with Mr. [redacted] on several occasions and I had the opportunity to apologize to Mr. [redacted] that I was unexpectedly
out of the office for several days and thus the reason for my late reply.
Mr. [redacted] has stated that he is happy with the different vehicle, however there is a service
light that is on and CarHop has offered to pay for the repair. I will keep in close contact with Mr.
[redacted], and encourage him to contact me at the number below if he should have any further
questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]"

Response received via e-mail to Revdex.com -- scan is attached; text of letter reads as follows: "RE: Mr [redacted] S [redacted]File No: [redacted] Thank you for forwarding...

the complaint from Mr [redacted]. Although Mr [redacted] mentioned the contract holder's name, he not on the account, therefore we cannot discuss with Mr. [redacted].I did contact Ms. [redacted] to let her know we had several reasonable resolutions to offer to her. Unfortunately, as soon as I identified myself the call ended. I called back, no answer and the voice mailbox was full. I sent an email to Ms [redacted] asking her to contact me. As of this time I have not heard back from Ms [redacted].I encourage Ms [redacted] to contact me at the number no later than 11/16/17. Please contact me if I may be of further assistance. Thank You. Sincerely,Julie [redacted]Customer Relations Specialist###-###-####"

Initial Business Response /* (1000, 7, 2015/10/18) */
Received business response via e-mail to Revdex.com:
"RE: Mr. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Mr. [redacted]. Although it is unfortunate
when any of our customers has mechanical issues,...

unforeseen problems do sometimes occur with
used vehicles. Mr. [redacted] purchased his vehicle from CarHop on February 7, 2015 and
Universal Acceptance Corporation (UAC) (MN) holds his contract. The purchase included both
a three day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers
major internal engine and internal transmission components, as well as the drive train. The
vehicle had a clean and clear Experian Auto Check prior to its sale.
I spoke with Mr. [redacted] on October 14, 2015 and he stated that he had stopped paying on his
contract in June 2015 because of repairs. I explained to him that the repairs needed were not
covered under the limited warranty.
To best assist Mr. [redacted] I consulted UAC and they, under no obligation to do so, agreed to
issue Mr. [redacted] a Satisfaction of Debt (SOD) which will relieve him from any further debt
owed upon the return of the vehicle and keys. Mr. [redacted] stated that he would return the
vehicle as soon as he possible could. I encourage Mr. [redacted] to contact me at the number
below if he should have any further questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]

Initial Business Response /* (1000, 8, 2015/08/26) */
Received business response via e-mail to Revdex.com:
"RE: Mr. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Mr. [redacted]. Although it is unfortunate when
any of our customers has mechanical issues,...

unforeseen problems do sometimes occur with used
vehicles. Mr. [redacted] and Ms. [redacted] purchased their vehicle from CarHop on May
9, 2015 and Universal Acceptance Corporation (UAC) (CO) holds their contract. The purchase
included both a three day Satisfaction Guarantee and an 18 month / 18,000 mile limited
warranty, which covers major internal engine and internal transmission components, as well as
the drive train. The vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale.
I spoke with Mr. [redacted] on August 24, 2015 and informed him that UAC has agreed to rescind
their contract and issue a refund. Mr. [redacted] stated that he was satisfied with this result. I
encourage Mr. [redacted] to contact me at the number below if he should have any further
questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]
Initial Consumer Rebuttal /* (2000, 10, 2015/08/26) */
Left VM for consumer, advising that complaint will be closed 'Resolved' at this time, as CarHop had agreed to rescind contract as requested.
Told Mr [redacted] that he may contact Revdex.com to have complaint re-opened, if any issues with this.

Initial Business Response /* (1000, 5, 2016/01/05) */
Received business response via e-mail to Revdex.com:
"RE: Ms. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Ms. [redacted]. Although it is unfortunate
when any of our customers has mechanical issues,...

unforeseen problems do sometimes occur with
used vehicles. Ms. [redacted] and Mr. [redacted] purchased their vehicle on October 1, 2015.
The purchase included both a seven day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive train. The vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale.
I spoke with Ms. [redacted] on December 22, 2015 and advised that CarHop will pay to have the
repairs completed at no cost to her. Ms. [redacted] stated that she is satisfied with this result. I
encourage Ms. [redacted] to contact me at the number below if she should have any further
questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/01/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
im still not happy because the air conditioner being fixed included freeon being part of the job and after all ice went thru just to get tbem to honor their promise to fix ac and the horrible way that ashley from nevada store treated me and my husband I sbould get freeon added at day of service.I mean its part of havingthe ac fixed and how am I to know its going to worm if they arent adding the freeon .wby am I havi.g to pay for the freeon .this is just more bullcrap from carhop!i eish I would have never done buisness their and dont reccomend anyone purchasing a car their.I feel im having to settle with their crap .all because I cant make them do whats right by the customer.so ya they arent really doing whats right I paid ten grand for a vehicle when all said and done and they will not put freeon in the ac when its replaced because they are too. cheap and look at all I went thru just to get them to fix what they promised when I bought vehicle .horrible customer service and yet I get notbing for being treated like st

I am rejecting this response because: I have had problems with this vehicle since I purchased it. This company assured me time after time that they would fix the problem. After riding the bus for two hours there an home to pay a car note because of threatening calls to just pay then they will take care of the problem so I paid an they still refused to fix it until filing a complaint. I am no longer in position of the vehicle an I hope that I can get my down payment in order to look for a good car company. I no longer want the car. Can you please help me I'm a single parent with 4 kids.