CarHop Auto Sales & Finance

Response received via e-mail to Revdex.com:RE: Mr*** ***File No: ***Thank you for forwarding the complaint from Mr*** ***Although it is unfortunate whenany of our customers has mechanical issues, unforeseen problems do sometimes occur with usedvehiclesMr*** purchased his vehicle from
CarHop on 04/13/16, and Universal AcceptanceCorporation (UAC) (PA) holds his contractThe purchase included both a seven day SatisfactionGuarantee and an month / 18,mile limited warranty, which covers major internal engineand internal transmission components, as well as the drive trainThe vehicle had a clean andclear Experian Auto Check prior to its sale.It is unfortunate that months after his purchase Mr*** is not satisfied with the price that hepaidWe do clearly disclose the price of our vehicles prior to the sale in two separate locations.First, in the “Non-Binding Offer to Purchase” Second, we disclose the price in the retail purchaseagreementMr*** signed both documentsAdditionally, as mentioned above, we offer all ofour customers a seven-day no questions asked money back guarantee.While under no obligation to do so, as a good will gesture, CarHop is willing to pay for diagnosisinto the current vehicle issueOnce we have a diagnosis, CarHop will be able to determine howwe can further assist ***.I left Mr*** a voice message, but have not heard back from him as of yetI encourage Mr***to contact me at the number below no later than 9/15/in order to resolve his complaint with areasonable and satisfactory resolution.Please contact me if I may be of further assistanceThank You.Sincerely,Julie ***Customer Relations Specialist###-###-####

Response received via e-mail to Revdex.com:RE: Ms*** ***File No: ***Thank you for forwarding the complaint from Ms*** ***Although it is unfortunate whenany of our customers has mechanical issues, unforeseen problems do sometimes occur with usedvehiclesMs*** and Mr*** ***
purchased their vehicle from CarHop on August12, and Universal Acceptance Corporation (UAC) (CA) held their contractThe purchaseincluded both a three day Satisfaction Guarantee and an month / 18,mile limitedwarranty, which covers major internal engine and internal transmission components, as well asthe drive trainThe vehicle had a clean and clear Experian Auto Check prior to its sale.To best assist Ms*** I consulted UACUAC informed me that Ms*** contacted them inDecember and stated that she was no longer going to pay on her contract and requested thatUAC come pick up the vehicleUAC did so in January UAC sent a Notice of Sale andFinal Notice letters to Ms***UAC did not hear back from Ms***.In March UAC sold her contract to AutoVest, LLCWe ask that Ms*** contact AutoVest directly at ###-###-####Thank you.Please contact me if I may be of further assistanceThank You.Sincerely,Julie ***Customer Relations Specialist###-###-####

Initial Business Response /* (1000, 10, 2015/06/26) */
Received business response via e-mail to Revdex.com, 6-26-15:
"RE: Ms*** ***
File No: ***
Thank you for forwarding the complaint from Ms*** ***Although it is unfortunate when
any of our customers has mechanical issues,
unforeseen problems do sometimes occur with used
vehiclesMs*** and Mr*** *** purchased their vehicle from CarHop on
November 4, and Universal Acceptance Corporation (UAC) (MN) holds their contractThe
purchase included both a three day Satisfaction Guarantee and an month / 18,mile limited
warranty, which covers major internal engine and internal transmission components, as well as
the drive trainThe vehicle had a clean and clear Experian Auto Check prior to its sale
CarHop would like to work together with Ms*** to resolve this issue; unfortunately Ms
*** has not returned our numerous phone messagesI encourage Ms*** to contact me at
the number below so that we may find a reasonable and satisfactory outcome
Please contact me if I may be of further assistanceThank You
Sincerely,
Julie ***
Customer Relations Specialist
***
Initial Consumer Rebuttal /* (3000, 12, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called Julie on Friday and told her that the car is no longer wantedThat they could come get it from my brothers yard because it doesn't even start now
Final Business Response /* (4000, 14, 2015/07/09) */
Received subsequent response from business via e-mail to Revdex.com:
"RE: Ms*** ***
File No: ***
Thank you for forwarding the additional response from Ms*** ***Ms*** and Mr
*** *** purchased their vehicle from CarHop on November 4, 2014, and Universal
Acceptance Corporation (UAC) (MN) holds their contract
To best assist Ms***, I consulted UAC and while under no obligation to do so and solely as
a good will gesture, UAC has agreed to issue Msand Mr*** a Satisfaction of Debt (SOD)
which will relieve them of any further debt owed upon return of the vehicleI spoke with Ms
*** on July 7, and she accepted the SOD offer in exchange for them returning the
vehicleDuring that recorded call Ms*** stated that she would return the vehicle on July 8, Unfortunately, she did not return the vehicle as of yetIn addition, she has not returned my numerous phone messagesWe request that she returns the vehicle to CarHop no later than July 15, I encourage Ms*** to contact me at the number below if she should have any further questions or concerns
Please contact me if I may be of further assistanceThank You
Sincerely,
Julie ***
Customer Relations Specialist
***

Initial Business Response /* (1000, 5, 2015/05/11) */
Business response received via e-mail to Revdex.com:
"RE: Ms*** ***
File No: ***
Thank you for forwarding the complaint from Ms*** ***Ms*** purchased her
vehicle from CarHop on November 9, and Universal
Acceptance Corporation holds her
contractThis includes both a three day Satisfaction Guarantee and an month / 18,mile limited warrantyThe vehicle had a clean and clear Experian Auto Check prior to its sale
In February 2013, Ms*** had mechanical problems and was towed by Dukes Towing to their
impound lotUAC offered to get Ms*** out of her vehicle and issued her a Satisfaction of
Debt (SOD) which relieved her from her contract obligation
In April 2015, Ms*** informed us (via this complaint), that we had inadvertently reported her
account as a repossessionOn May 5, we corrected our reporting to the three national
credit bureaus and also confirmed that Dukes Towing was not attempting to collect any monies
from Ms***Ms*** left me a voice message on May 6, stating that she would
contact the Revdex.com to inform your office that we were able to satisfy her complaintI encourage
Ms*** to contact me at the number below if she should have any further questions or
concerns
Please contact me if I may be of further assistanceThank You
Sincerely,
***
Customer Relations Specialist
***

I am rejecting this response because:
During my time with carhop, they have sold me two lemons If it wasn't for the accident in my first car I wouldn't have had problems with the second When the accident occurred, they made me pay dollars to get into a new car When they finally assisted me with the second car the engine light was on and I've been having problems since I got the car I've been paying my payments My car been in the shop at least times since January My car was in the shop for almost two months because they couldn't find the problem or didn't fix the correct problem and I still had to pay payments I stopped the payments because I wasn't driving a car and it was affecting my commute to work and transportation They've been harrasing me ever since for payments because I don't have the car

I am rejecting this response because:
On Nov 20th I gave Heather my acct info for the one time payment only for $& $processing fee onlyI never gave Heather permission to sign me up for autopsy I informed Heather why I plan to sign up after the basnk straightened my account out after someone accessed my prior account without my permission & why when she insisted (Heather) I give her my acct info for the doiwn payment $For the record they had to tow their vehicle in as it had no proper tags on the plate to be operating on the road & I wasn't risking getting a ticket because they didn't have my tabs in order when the ones on the plate expired January If I authorized this transaction for Dec 3,why didn't I get anything confirming this as any of my other people I to business with sent out confirmations of my authorizing them to automatically draft funds from my account & why can't we listen to this recorded tape of me giving her authority to do thisFurther more if I'd given Heather authority to do this why would I withdrawn your money $in the third to come pay you only to find out you already had your money? No

Initial Business Response /* (1000, 9, 2016/01/05) */
Received business response via e-mail to Revdex.com:
"RE: Ms*** ***
File No: ***
Thank you for forwarding the complaint from Ms*** ***Although it is unfortunate when
any of our customers has mechanical issues, unforeseen
problems do sometimes occur with used
vehiclesMs*** purchased her vehicle from CarHop on July 3, and Universal
Acceptance Corporation (UAC) (PA) holds her contractThe purchase included both a three day
Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major
internal engine and internal transmission components, as well as the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale
Since her purchase, CarHop has honored its warranty in repairsAdditionally, in October
we have paid for repairs which are not covered under warranty as a good will gestureTo best
assist Ms***, UAC has agreed to issue her a Satisfaction of Debt (SOD), which will relieve
her of any further debt owed upon return of the vehicle
I spoke with Ms*** on several occasionsShe is currently out of the states, and when she
returns the end of January she will contact me to finalize the SOD transactionMs***
stated that she was satisfied with this resultI encourage Ms*** to contact me at the number
below if she should have any further questions or concerns
Please contact me if I may be of further assistanceThank You
Sincerely,
Julie ***
Customer Relations Specialist
***

Initial Business Response /* (1000, 13, 2015/09/18) */
Received business response via e-mail to Revdex.com:
"RE: Mr***
File No: ***
Thank you for forwarding the complaint from Mr***Although it is unfortunate when
any of our customers has mechanical issues,
unforeseen problems do sometimes occur with used
vehiclesMr*** and Ms*** *** purchased their vehicle from CarHop on March
24, and Universal Acceptance Corporation (UAC) (MO) holds their contractThe purchase
included both a three day Satisfaction Guarantee and an month / 18,mile limited
warranty, which covers major internal engine and internal transmission components, as well as
the drive trainThe vehicle passed all State required inspections prior to its sale
On September 17, CarHop traded Mr*** and Ms*** into another vehicleThis
vehicle has a clear and clean Experian Auto check and passed the Motor vehicle Inspection on
August 27, Ms*** stated that she was happy with the vehicleI encourage Mr
*** and or Ms*** to contact me at the number below if they should have any further
questions or concerns
Please contact me if I may be of further assistanceThank You
Sincerely,
***
Customer Relations Specialist
***

Initial Business Response /* (1000, 7, 2015/05/01) */
Response received via e-mail to Revdex.com, 5-1-15:
"RE: Ms*** ***
File No: ***
Thank you for forwarding the complaint from Ms*** ***Although it is unfortunate
when any of our customers has mechanical issues, unforeseen
problems do sometimes occur with
used vehiclesMs*** purchased her vehicle from CarHop on October 3, 2014, which
included both a three day Satisfaction Guarantee and an month / 18,mile limited
warranty, which covers major internal engine and internal transmission components, as well as
the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale
Since her purchase, CarHop has honored its warranty in repairsAs a good will gesture CarHop
is willing to pay for diagnosis into the current vehicle issue, with the exception of a few "sold as is" itemsOnce we have a diagnosis, CarHop will be able to determine how we can further assist Ms***Unfortunately, Ms*** politely declined our offer
To best assist Ms***, I contacted her finance company, Universal Acceptance Corporation
(UAC)While under no obligation to do so, UAC has agreed to issue Ms*** a Satisfaction
of Debt (SOD) which will relieve her of any further debt owed upon return of the vehicle and
keysI spoke with Ms*** on several occasions, specifically on April 28, where she stated that she will return the vehicle to the Aurora CarHop location on May 1, in exchange for the SODMs*** also stated that she is satisfied with this outcomeI encourage Ms*** to contact me at the number below if she should have any further questions or concerns
Please contact me if I may be of further assistanceThank You
Sincerely,
***
Customer Relations Specialist
***

Received response via e-mail to Revdex.com:"October 5, 2016RE: Mr*** ***File No: ***Thank you for forwarding the complaint from Mr*** ***Although it is unfortunatewhen any of our customers has mechanical issues, unforeseen problems do sometimes occur withused vehiclesMr***
purchased his vehicle from CarHop on July 28, 2015, and UniversalAcceptance Corporation (UAC) (UT) holds his contractThe purchase included both a three daySatisfaction Guarantee and an month / 18,mile limited warranty, which covers majorinternal engine and internal transmission components, as well as the drive train.I spoke with Mr*** on several occasionsWhile under no obligation to do so, CarHop made afew offers to assist him with his non-covered repair, He declined our offerCarHop has one lastoption for Mr***I have left Mr*** several voice messages, unfortunately he has notreturned my calls.I encourage Mr*** to contact me at the number below no later than October 12, 2016.Please contact me if I may be of further assistanceThank You.Sincerely,Julie ***Customer Relations Specialist###-###-####"

Initial Business Response /* (1000, 11, 2015/06/09) */
Received business response via e-mail to Revdex.com:
"RE: Ms*** ***
File No: ***
Thank you for forwarding the complaint from Ms*** ***Although it is unfortunate
when any of our customers has mechanical issues,
unforeseen problems do sometimes occur with
used vehiclesMs*** purchased her vehicle from CarHop on April 8, 2015, which
included both a three day Satisfaction Guarantee and an month / 18,mile limited
warranty, which covers major internal engine and internal transmission components, as well as
the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale
To best assist Ms***, I contacted her finance company,***
(UAC)While under no obligation to do so and solely as a good will gesture, UAC has agreed to
issue Ms*** a Satisfaction of Debt (SOD) which will relieve her of any further debt owed
upon return of the vehicleI have left Ms*** several voice messages, but as of recent, I
have not received a return callI encourage Ms*** to contact me at the number below no
later than June 12, so that we may resolve this situation to her satisfaction
Please contact me if I may be of further assistanceThank You
Sincerely,
***
Customer Relations Specialist
***

Response received via e-mail to Revdex.com: RE: Ms*** ***File No: ***Thank you for forwarding the rebuttal complaint from Ms*** ***Ms***purchased her vehicle from CarHop on 05/18/17, and Universal Acceptance Corporation (UAC)(MN) holds her contractThe purchase included both a seven day Satisfaction Guarantee and anmonth / 18,mile limited warranty, which covers major internal engine and internaltransmission components, as well as the drive trainThe vehicle had a clean and clear ExperianAuto Check prior to its sale.I spoke with Ms*** and emailed her a standard release form which relieves her from thecontract balance in exchange for surrendering the vehicles*** has returned the signedrelease and UAC will delete the tradeline from credit reporting agencies.Please contact me if I may be of further assistanceThank You.Sincerely,Kate ***###-###-####

I am rejecting this response because:THE DO NOT address the carfax issue...I have retained a laywer There trying to sell me a $car at a $10,price tagtelling me I do not qualify for the newer cars....just like before.I have 3,left on my loan and they want to jack me for a new rip-off loan instead of addressing the CARFAX report

Initial Business Response /* (1000, 7, 2016/01/22) */
Received business response via e-mail to Revdex.com:
"RE: Mr*** ***
File No: ***
Thank you for forwarding the complaint from Mr*** ***Although it is unfortunate
when any of our customers has mechanical issues,
unforeseen problems do sometimes occur with
used vehiclesMr*** purchased his vehicle from CarHop on September 2, and
Universal Acceptance Corporation (UAC) (WA) holds his contractThe purchase included both
a seven day Satisfaction Guarantee and an month / 18,mile limited warranty, which
covers major internal engine and internal transmission components, as well as the drive trainThe vehicle had a clean and clear Experian Auto Check prior to its sale
CarHop replaced the fuel pump under warranty in January The limited warranty states that
CarHop does not provide loaner vehiclesI have left several voice messages for Mr***,
but I have not received a return call as of the time of this letterWe are not able to refund Mr
*** any monies
I encourage Mr*** to contact me at the number below if he should have any further
questions or concerns
Please contact me if I may be of further assistanceThank You
Sincerely,
Julie ***
Customer Relations Specialist
***

Initial Business Response /* (1000, 8, 2016/03/01) */
Received business response via e-mail to Revdex.com:
"RE: Ms*** ***
File No: ***
Thank you for forwarding the complaint from Ms*** ***Although it is unfortunate
when any of our customers has mechanical issues,
unforeseen problems do sometimes occur with
used vehiclesMs*** purchased her vehicle from CarHop on November 14, and
Universal Acceptance Corporation (UAC) (CO) held her contractThe purchase included both a
seven day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers
major internal engine and internal transmission components, as well as the drive train
To best assist Ms*** I consulted with UACRyan, a SrAccount Manager informed me the
contract that Ms*** signed states that her payments are Bi-weekly of $Ms***
only made one payment on her contract; the few other payments that she made came back as
non-sufficient funds (NSF)
Furthermore, in a call recording on January 25, Ms*** stated that she is not paying on
the contract and requested that UAC repossess her vehicleIn addition, on February 9,
UAC received an email from Ms*** stating that she does not want the vehicle and that she is
not paying on her contract any longerMs*** continued in her email stating that she had
already advised UAC to repossess her vehicle
Under no obligation to do so, and solely as a good will gesture, UAC released Ms*** from
her contractTherefore she has been released from any further debt owedI encourage Ms
*** to contact Ryan at *** extension *** if she should have any further
questions or concerns
Please contact me if I may be of further assistanceThank You
Sincerely,
Julie ***
Customer Relations Specialist
***
Initial Consumer Rebuttal /* (3000, 10, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are lying, I made a few payments, and when they started charging my account, even when my payment wasn't due, I also paid in two money orders after I stopped the bank paymentsI will upload my receipts of paymentsI have proof that I made paymentsI gave Frank the money orders, and he didn't put them in the computerI don't know why these people are so unprofessional

Initial Business Response /* (1000, 8, 2015/11/23) */
Received business response via e-mail to Revdex.com:
"RE: Ms*** ***
File No: ***
Thank you for forwarding the complaint from Ms*** ***Although it is
unfortunate when any of our customers has mechanical issues,
unforeseen problems do
sometimes occur with used vehiclesMr*** *** and Ms*** ***
purchased their vehicle from CarHop on October 25, and Universal Acceptance
Corporation holds their contractThe purchase included both a three day Satisfaction Guarantee
and an month / 18,mile limited warranty, which covers major internal engine and internal
transmission components, as well as the drive trainThe vehicle had a clean and clear Experian
Auto Check prior to its sale
Since their purchase, CarHop has honored its warranty in repairsAdditionally, we have paid for repairs which are not covered under the limited warranty as a good faith effort
While under no obligation to do so and in an effort to exceed Ms***'s expectations,
UAC has agreed to issue Ms*** and Mr*** a Satisfaction of Debt (SOD) which
will relieve them of any further debt owed upon return of the vehicle, title and keysI have left
Ms*** several voice messages; unfortunately, she has not returned my callsI
encourage Ms*** to contact me at the number below if she should have any further
questions or concerns
Please contact me if I may be of further assistanceThank You
Sincerely,
Julie ***
Customer Relations Specialist
***
Initial Consumer Rebuttal /* (3000, 10, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response from Miss *** contains SEVERAL STATEMENTSHowever, we have traded this LEMON in for a brand new car from Billion Kia in Sioux City, IA who were very professional and very understanding about this LEMONWe had to absorb the NEGATIVE EQUITY in this car but it was worth it to get my son in a safe, reliable vehicleCar Hop is a VERY SHADY company who takes advantage of young people trying to build their creditWe didn't try and shirk our responsibility for the LEMON car, it's now paid off and we are very happy to be DONE w/ Car HopThankfully we've been able to convince different family friends from going to Car Hop and will continue to share w/ everyone we know and on our social media & Mommy Blog about this VERY BAD experienceIf you need a car try Billion Kia in Sioux City, they are AMAZING and will work w/ new credit/bad credit and NOT put you into a car they KNOW will have issues

Response received via e-mail to Revdex.com: "June 10, 2016 RE: Ms*** *** File No: *** Thank you for forwarding the complaint from Ms*** ***Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used
vehiclesMs*** purchased her vehicle on May 29, 2015, which included both a three day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive train. The vehicle had a clean and clear Experian and NMVTIS Auto Check prior to its sale. Since her purchase, CarHop has honored its warranty in repairsAdditionally, we have paid for repairs which are not covered under the limited warranty as a good faith effort. I spoke with Ms*** on June 2, and advised, while under no obligation to do so and solely to exceed her expectations, CarHop is assisting Ms*** with the repairMs*** stated that she was satisfied with this result. I encourage Ms*** to contact me at the number below if she should have any further questions or concerns.Please contact me if I may be of further assistance. Thank You. Sincerely,Julie ***Customer Relations Specialist###-###-####"

Initial Business Response /* (1000, 7, 2015/09/23) */
Received business response via e-mail to Revdex.com:
"RE: Ms*** ***
File No: ***
Thank you for forwarding the complaint from Ms*** ***Although it is unfortunate
when any of our customers has mechanical issues,
unforeseen problems do sometimes occur with
used vehiclesMs*** purchased her vehicle from CarHop on May 5, 2012, and Universal
Acceptance Corporation (UAC) (CO) holds her contractThe purchase included both a three day
Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major
internal engine and internal transmission components, as well as the drive trainThe vehicle had a clean and clear Experian Auto Check prior to its sale
Ms*** contacted us once in June to report a mechanical issue and we advised her to
take the vehicle to a repair facility; she chose not to do soWe did not hear from Ms***
until ten months later in April when she reported a brake issueWe advised her that brakes
are not covered under the limited warranty, but if she got the vehicle diagnosed and sent in the
estimate we would be willing to assist herAgain, Ms*** chose not to take her vehicle to a repair shop and we never received an estimate
In September Ms*** stated that she was voluntarily surrendering the vehicle and
returned it to CarHop, and she stopped paying on her contract
As to the credit reporting, we have accurately furnished the account status to the credit reporting agencies
Please contact me if I may be of further assistanceThank You
Sincerely,
Julie ***
Customer Relations Specialist
***
Initial Consumer Rebuttal /* (3000, 9, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all according to your records I only called a total of three times this is falseSecond of all if my vehicle had an inspection then why was it not noticed that my spark plugs were broken in half inside the engineOr that the driverside blinker switch had a short in it? Why was my vehicle hatch floor covered in oil? Why did my vehicle smell like cigarettes? Why did car hop sell me a vehicle for 11K that in mint condition was only worth 1200.00? I will tell you why because they are a predatory lender that seeks out people that have poor credit and charge them ridiculous amounts for a vehicle they needI had never missed a payment on my vehicle and received no help in the costs of repairsMy brake lin broke as I was driving down the highway with my children in the vehicle obviously carhop has no regard for human lifeIf carhop is not willing to make this right then I will contact my attorney to get this taken care of in payments alone I paid over 5k with the amount of repairs that "were not covered" under my warranty add an additional 4k I paid 9k for a vehicle that even in mint condition was only worth $1200.oh and if that vehicle was so safe and so reputable why did it sell at auction for 400.00? All I am asking is for the debt to be satisfied; however if I have to take this to another level I gladly will do soI will not; however accept just a satisfaction of debtThis vehicle was a lemon and carhop did absolutely nothing to assist their customer

Response received via e-mail to Revdex.com: "RE: Mr*** ***File No: ***Thank you for forwarding the second complaint from Mr*** ***Although it isunfortunate when any of our customers has mechanical issues, unforeseen problems dosometimes occur with used vehiclesMr*** purchased
his vehicle from CarHop on February13, 2016, and Universal Acceptance Corporation (UAC) (WA) holds his contractThe purchaseincluded both a seven day Satisfaction Guarantee and an month / 18,mile limitedwarranty, which covers major internal engine and internal transmission components, as well asthe drive trainThe vehicle had a clean and clear Experian Auto Check prior to its sale.Mr*** file a Revdex.com complaint in August file No: ***Mr*** and I spoke inAugust and while under no obligation to do so and in an effort exceed his expectations,CarHop is willing to pay for diagnosis into the current vehicle issueOnce we have a diagnosis,CarHop will be able to determine how we can further assist Mr***Mr*** has not takenthe vehicle to a CarHop approved repair facility nor have we heard from him about anymechanical issues since then.CarHop is still willing to pay for diagnosis into the current vehicle issueOnce we have adiagnosis, CarHop will be able to determine how we can further assist Mr***I have left Mr.*** several voice messages, unfortunately when he has returned my call it is after regularbusiness hours.I encourage Mr*** to contact me at the number below before 6:00PM CST so we may worktogether towards a reasonable and satisfactory resolution.Please contact me if I may be of further assistanceThank You.Sincerely,Julie ***Customer Relations Specialist###-###-####"

Response received via e-mail to Revdex.com:"RE: Mr*** ***File No: ***Thank you for forwarding the complaint from Mr*** ***Although it is unfortunatewhen any of our customers has mechanical issues, unforeseen problems do sometimes occur withused vehiclesMr*** and Ms***
*** purchased their vehicle from CarHop onFebruary 11, The purchase included both a seven day Satisfaction Guarantee and an 18month / 18,mile limited warranty, which covers major internal engine and internaltransmission components, as well as the drive trainThe vehicle had a clean and clear ExperianAuto Check prior to its sale.Mr*** took his vehicle to a repair facility on or about March 8, CarHop paid for therepairs at no cost to Mr***Mr***’s vehicle repairs are completed and Mr*** haspossession of the vehicleI left Mr*** a voice message to make sure he is satisfied, but Ihave not heard back from him as of the time of this reply.I encourage Mr*** to contact me at the number below if he should have any furtherquestions or concerns.Please contact me if I may be of further assistanceThank You.Sincerely,Julie ***Customer Relations Specialist###-###-####"