CarHop Auto Sales & Finance

Initial Business Response /* (1000, 5, 2015/07/01) */
Received business response via e-mail to Revdex.com:
"RE: Ms. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Mrs. [redacted]. Although it is unfortunate when any of our customers has mechanical issues,...

unforeseen problems do sometimes occur with used vehicles. Mrs. [redacted] and Mr. [redacted] purchased their vehicle from CarHop on March 29, 2015 and Universal Acceptance Corporation (UAC) (PA) holds their contract. The purchase included both a three day Satisfaction Guarantee and an 18
month / 18,000 mile limited warranty, which covers major internal engine and internal
transmission components, as well as the drive train. The vehicle passed all State required
inspections, as well as having a clean and clear Experian Auto Check prior to its sale.
I have spoken with Mrs. [redacted] on several occasions. While under no obligation to do so,
CarHop agreed to a satisfactory refund amount and UAC agreed to issue a Satisfaction of Debt
(SOD) which relieved Mrs. and Mr. [redacted] from any further debt owed. I again spoke with
Mrs. [redacted] on July 1, 2015 and she confirmed that she received their refund check and that
she is satisfied with this result. In addition Mrs. and Mr [redacted] signed and returned the SOD
document. I encourage Mrs. [redacted] to contact me at the number below if she should have any
further questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]"
Initial Consumer Rebuttal /* (2000, 7, 2015/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
In Response:
Mediator for Carhop, Julie [redacted] was very polite and presented us with her companies offer to return HALF(wish it was 100%) of our deposit and discharge the debt towards the lemon-on-wheels salvage car we were sold.Although I agree to the settlement, The wording of the response saying Carhop was not obligated to give us a refund ...It is worded as if they are doing us a favor we don't deserve.But before I get too wound up, Let me take a breath and remind myself,"Not my circus, Not my monkeys" not anymore. But....as long as I am required to respond, let me say...Fudged Inspection, Salvage Car,Washed Title, A real Lemon,But happy we agreed to disagree and settled this.
After many months of trying to get UAC/Carhop/Interstate Auto to comply with our request for repairs, replacement vehicle, refund to no avail, I filed with Revdex.com as a last resort. Months of tarnished credit, taking a cab and having no car during my 44 yr old sister's funeral in mid-winter,I feel it is only when they were threatened with a lawsuit that they opted to comply with our generous request to merely discharge the debt of the car. As for the vehicle being inspected before and after we owned it, the person who did the inspection clearly fudged it, I know this because I had the car re-checked by 4 Master Auto techs, who have PA State Inspection Licenses. I was told that there is no way the vehicle would have passed.My husband has been a State Inspection tech for over 20 years, A Master Auto Tech of 30 years, and he knows a fudged inspection when he sees one. AFTER I returned the car, I ran a Car Fax report on my former car to find if the car was resold again with defects. It showed the vehicle passed inspection with an "EXEMPT" emissions inspection. This would not disclose the fact that the vehicle has a fuel system vent valve defect, which is dangerous and costly to repair.Although I did agree to accept the offer to discharge the debt, it is one I should never had that vehicle as a negative item on my credit in the first place. The car was returned for being unsafe and unable to pass inspection . I am just going to say that although I would have preferred to have had my ENTIRE deposit towards the car refunded, I am just going to chalk it up to experience and now I know better. I feel UAC/Carhop/Interstate Auto endangered lives and caused great distress.Did they settle the matter to my satisfaction? Yes.Am I thrilled? Eh. But I digress, not my circus, not my monkeys. I complied to their offer, I will not seek additional compensation for damaged credit, etc., no pain and suffering lawsuit, they need not worry. I bow out politely. I have no further comment.Thank You Revdex.com. Thank You UAC/Carhop/Interstate Auto for settling this matter. I am waiting for the credit bureaus to remove the item from my credit.
Regards,
[redacted] and [redacted]

Initial Business Response /* (1000, 6, 2015/05/12) */
Business response received via e-mail to Revdex.com:
"RE: Mr. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Mr. [redacted]. Although it is unfortunate when
any of our customers has mechanical issues, unforeseen...

problems do sometimes occur with used
vehicles. Mr. [redacted] purchased the 2001 Chevrolet Cavalier on March 31, 2015, which
included both a three day Satisfaction Guarantee and an 18 month / 18,000 mile limited
warranty, which covers major internal engine and internal transmission components, as well as
the drive train. The vehicle had a clean and clear Experian Auto Check prior to its sale.
I have spoken with Mr. [redacted], as well as [redacted], the Maplewood CarHop Manager. Mr
[redacted] has an appointment to visit CarHop on May 14, 2015 to explore his options of trading
Mr. [redacted] into another vehicle. I have assured Mr. [redacted] that I will follow up with him after
his appointment to ensure that he is satisfied with the outcome. He thanked me for my assistance
and stated that he will contact me directly with any further questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
[redacted]
Customer Relations Specialist
[redacted]"

Initial Business Response /* (1000, 8, 2015/08/26) */
Business response received via e-mail to Revdex.com:
"RE: Mr. [redacted]
File No: 57311769
Thank you for forwarding the complaint from Mr. [redacted]. Although it is unfortunate
when any of our customers has mechanical issues,...

unforeseen problems do sometimes occur with
used vehicles. Mr. [redacted] purchased his vehicle from CarHop on March 5, 2015 and
Universal Acceptance Corporation (UAC) (MN) holds his contract. The purchase included both
a three day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers
major internal engine and internal transmission components, as well as the drive train. The
vehicle had a clean and clear Experian Auto Check prior to its sale.
To best assist Mr. [redacted] I consulted UAC, and they informed me that while under no
obligation to do so, Mr. [redacted] received a Satisfaction of Debt (SOD) on August 25, 2015
which relieved him of any further debt owed in exchange for returning the vehicle. In addition,
UAC is refunding Mr. [redacted] his banking overdraft fee. I encourage Mr. [redacted] to contact
me at the number below if he should have any further questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]

Left VM for consumer, advising that case will be closed as 'Resolved' at this time, as it appears company has addressed lingering issues raised in customer rebuttal.Told customer he may contact Revdex.com to have case re-opened for follow-up, if this is not the case.

Left VM for Ms [redacted], advising that complaint will be closed 'Resolved,' as it appears she has received her refund.Let customer know that if this is not the case, she can contact Revdex.com to have case re-opened for follow-up.

Initial Business Response /* (1000, 16, 2016/01/06) */
Received business response via e-mail to Revdex.com:
"RE: Ms. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Ms. [redacted] and [redacted]. Although it is
unfortunate when any of our customers has mechanical...

issues, unforeseen problems do
sometimes occur with used vehicles. Ms. [redacted] purchased the vehicle on September 24,
2014, which included both a seven day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive train. The vehicle had a clean and clear Experian Auto Check prior to its sale.
I have spoken with Mr. [redacted] on several occasions and CarHop is willing to pay for the
diagnosis into the current vehicle issue. Once we have a diagnosis, CarHop will be able to
determine how we can further assist Ms. [redacted]. Ms. [redacted] stated that she will be taking
her vehicle to the repair facility at her earliest convenience. I encourage Ms. [redacted] to contact me at the number below if she should have any further questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]

Initial Business Response /* (1000, 5, 2016/03/18) */
Received business response via e-mail to Revdex.com:
"RE: Ms. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Ms. [redacted]. Although it is
unfortunate when any of our customers has mechanical issues,...

unforeseen problems do
sometimes occur with used vehicles. Ms. [redacted] purchased her vehicle from CarHop on
May 7, 2015 and Universal Acceptance Corporation (UAC) (CA) holds her contract. The
purchase included both a seven day Satisfaction Guarantee and an 18 month / 18,000 mile
limited warranty, which covers major internal engine and internal transmission components, as
well as the drive train. The vehicle had a clean and clear Auto Check prior to its sale.
Since her purchase, CarHop has honored its warranty with repairs. Additionally, we have paid
for repairs, which are not covered under warranty as a good faith gesture. To best assist Ms.
[redacted] I consulted with UAC. Sam, a Senior Account Manager spoke with Ms. [redacted]
and they are working together. Ms. [redacted] stated she is satisfied working with UAC.
I encourage Ms. [redacted] to contact me, or Sam if she should have any further questions or
concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2016/03/18) */
Spoke to Ms [redacted] -- she verified that UAC is actively working with her (on payment arrangements, etc.) to address her concerns, and that she has contact info for managers at UAC and CarHop for any further questions.
Closing case as 'Resolved' at this time. Explained to Ms [redacted] that she may contact Revdex.com to have case re-opened if issues persist.

Initial Business Response /* (1000, 9, 2015/12/17) */
Received business response via e-mail to Revdex.com:
"RE: Ms. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Ms. [redacted]. Although it is unfortunate
when any of our customers has mechanical issues,...

unforeseen problems do sometimes occur with
used vehicles. Ms. [redacted] purchased her vehicle from CarHop on July 23, 2015 and Universal
Acceptance Corporation (UAC) (MN) holds her contract. The purchase included both a seven
day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers major
internal engine and internal transmission components, as well as the drive train. The vehicle had a clean and clear Experian Auto Check prior to its sale.
Since her purchase, CarHop has paid for repairs which are not covered under the limited
warranty in a good faith effort. Unfortunately, Ms. [redacted] has refused to take the vehicle back to
the repair facility so that CarHop may see how to further assist Ms. [redacted].
To best assist Ms. [redacted] I contacted (UAC). While under no obligation to do so and solely as a
good will gesture, UAC has agreed to issue Ms. [redacted] a Satisfaction of Debt (SOD) which will
relieve her of any further debt owed upon return of the vehicle, title and keys on or before
December 21, 2015. This offer does not include a refund.
I have not been able to contact Ms. [redacted] via phone; however I did send her an e-mail on
December 17, 2015 with this information. I encourage Ms. [redacted] to contact me at the number
below if she should have any further questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]"

Initial Business Response /* (1000, 5, 2015/11/25) */
Received business response via e-mail to Revdex.com:
"RE: Ms. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Ms. [redacted]. Although it is unfortunate
when any of our customers has mechanical issues,...

unforeseen problems do sometimes occur with
used vehicles. Ms. [redacted] purchased her vehicle from CarHop on September 15, 2015 and
Universal Acceptance Corporation (UAC) (MN) holds her contract. The purchase included both
a seven day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which
covers major internal engine and internal transmission components, as well as the drive train. The vehicle had a clean and clear Experian Auto Check prior to its sale.
Since her purchase CarHop has honored its limited warranty in repairs. Although, to best assist
Ms. [redacted], I contacted UAC and while under no obligation to do so and solely as a good will
gesture, UAC has agreed to issue Ms. [redacted] a Satisfaction of Debt (SOD) which will relieve
her of any further debt owed upon return of the vehicle, title and key. The vehicle has been
returned to the CarHop sales location.
I spoke with Ms. [redacted] on several occasions and she stated that she will go the CarHop by
November 28, 2015 to sign the SOD documents. I encourage Ms. [redacted] to contact me at the
number below if she should have any further questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]"
Initial Consumer Rebuttal /* (2000, 7, 2015/11/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Car Hop has agreed to not hold me financially responsible for the 2004 Kia. I will not have my credit affected in a negative way. I can just put the whole incident behind me and never do business with them again. I wanted my money back but I would like to just move on.

Follow-up response received via e-mail to Revdex.com, 3-7-17: "RE: Ms. [redacted]File No: [redacted]Thank you for forwarding the rebuttal complaint from Ms. [redacted]. Ms. [redacted] purchasedher vehicle from CarHop on May 30, 2015 and Universal Acceptance Corporation (UAC) (CA)holds her contract. The purchase included both a three day Satisfaction Guarantee and an 18month / 18,000 mile limited warranty, which covers major internal engine and internaltransmission components, as well as the drive train. The vehicle had a clean and clear AutoCheck prior to its sale.To reiterate, since her purchase, CarHop has honored its warranty in repairs. Additionally, wehave paid over $1,000 for repairs which are not covered under the limited warranty as a goodfaith effort to exceed Ms. [redacted]’s expectations.To best assist Ms. [redacted] I consulted with Universal Acceptance Corporation (UAC). UACinformed me they have assisted Ms. [redacted] with contract modifications to accommodate herfinancial needs. In addition, UAC has offered to assist Ms. [redacted] by offering to pay for a towand the diagnosis into her current mechanical issues. Ms. [redacted]’s vehicle has been repossessedfor non-payment. Ms. [redacted] made the decision not to redeem her vehicle.UAC is still willing to work with Ms. [redacted] towards a satisfactory resolution. I encourage Ms.[redacted] to contact me at the number below no later than March 17, 2017.Please contact me if I may be of further assistance. Thank You.Sincerely,Julie [redacted]Customer Relations Specialist###-###-####"

Initial Business Response /* (1000, 6, 2015/09/16) */
Business response received via e-mail to Revdex.com:
"RE: Ms. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Ms. [redacted]. Although it is unfortunate
when any of our customers has mechanical issues,...

unforeseen problems do sometimes occur with
used vehicles. Ms. [redacted] purchased her vehicle on June 2, 2015, which included both a three
day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers major
internal engine and internal transmission components, as well as the drive train. The vehicle had a clean and clear Experian Auto Check prior to its sale.
I spoke with Ms. [redacted] on September 15, 2015 and she agreed to take her vehicle to Precision
Tune at her earliest convenience for an updated thorough diagnosis's which CarHop is paying
for. Once we have a diagnosis, CarHop will be able to determine how we can further assist Ms.
[redacted].
Ms. [redacted] agreed to inform me when she is taking her vehicle to the repair facility in order for
CarHop, and me to continue to work with Ms. [redacted] towards a satisfactory resolution together.
Ms. [redacted] has my direct contact information and I encourage her to contact me directly.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]

Response received via e-mail to Revdex.com:"August 23, 2016RE: Ms. [redacted]File No: [redacted]Thank you for forwarding the complaint from Ms. [redacted]. Although it is unfortunatewhen any of our customers has mechanical issues, unforeseen problems do sometimes occur withused vehicles. Ms....

[redacted] purchased her vehicle from CarHop on July 3, 2014 and UniversalAcceptance Corporation (UAC) (PA) holds her contract. The purchase included both a three daySatisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers majorinternal engine and internal transmission components, as well as the drive train. The vehicle hada clean and clear Experian Auto Check prior to its sale.To best assist Ms. [redacted] I had the opportunity to work directly with Ms. [redacted] and UAC(PA) towards a reasonable resolution. Ms. [redacted] stated that she was satisfied with the result.I encourage Ms. [redacted] to contact me at the number below if she should have any furtherquestions or concerns.Please contact me if I may be of further assistance. Thank You.Sincerely,Julie [redacted]Customer Relations Specialist###-###-####"

Initial Business Response /* (1000, 5, 2015/08/26) */
Business response received via e-mail to Revdex.com:
"RE: Mr. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Mr. [redacted]. Although it is unfortunate
when any of our customers has mechanical issues, unforeseen...

problems do sometimes occur with
used vehicles. Mr. [redacted] purchased his vehicle on February 20, 2015, which included both a
three day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers
major internal engine and internal transmission components, as well as the drive train. The
vehicle passed all State required inspections, as well as having a clean and clear Experian Auto
Check prior to its sale.
I spoke with Mr. [redacted] on August 26, 2015 and he stated that he was frustrated with the repair
wait time when he wrote the Revdex.com complaint letter. Mr. [redacted]'s vehicle was completed and he
picked it up on or about August 18, 2015. However, Mr. [redacted] reported that he was still
experiencing a mechanical issue.
While under no obligation to do so, CarHop is willing to pay for diagnosis into the current
vehicle issue. Once we have a diagnosis, CarHop will be able to determine how we can further
assist Mr. [redacted]. Mr. [redacted] stated that he was satisfied with this outcome. I encourage Mr.
[redacted] to contact me at the number below if he should have any further questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]

Initial Business Response /* (1000, 10, 2015/08/06) */
Received business response via e-mail to Revdex.com:
"RE: Ms. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Ms. [redacted]. Although it is unfortunate
when any of our customers has mechanical issues, unforeseen...

problems do sometimes occur with
used vehicles. Ms. [redacted] purchased her vehicle on June 26, 2015, which included both a
three day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers
major internal engine and internal transmission components, as well as the drive train. The
vehicle had a clean and clear Experian Auto Check prior to its sale.
I spoke with Ms. [redacted] on several occasions. CarHop is fixing her vehicle's mechanical
issues at no cost to her. Ms. [redacted] stated that she is satisfied with this result. I encourage Ms. [redacted] to contact me at the number below if she should have any further questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
[redacted]
Customer Relations Specialist
[redacted]

Initial Business Response /* (1000, 7, 2015/08/26) */
UAC
Universal
Acceptance
Corporation (CO)
August 25, 2015
[redacted]
Mediation Coordinator
Revdex.com of Minnesota and North Dakota
220 S. River Ridge Cir
Burnsville, MN 55337
RE: Ms. [redacted]
File No:...

[redacted]
Dear Ms. [redacted]:
Thank you for forwarding the complaint from Ms. [redacted]. Ms. [redacted] purchased her
vehicle from CarHop on May 14, 2015 and UAC (CO) holds her contract. UAC has released
Ms. [redacted] from her contract as a good will gesture. CarHop has informed us that the vehicle is at the CarHop sales location.
I have left Ms. [redacted] a few voice messages to ensure she is satisfied with this result;
unfortunately I have not received a return call. I encourage Ms. [redacted] to contact me at the number below if she should have any further questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]

Initial Business Response /* (1000, 6, 2016/02/09) */
Business response received via e-mail to Revdex.com:
"RE: Ms. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Ms. [redacted]. Although it is unfortunate
when any of our customers has mechanical issues,...

unforeseen problems do sometimes occur with
used vehicles. Ms. [redacted] purchased her vehicle from CarHop on March 7, 2015 and Universal Acceptance Corporation (UAC) (CA) holds her contract. The purchase included both a
seven day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers
major internal engine and internal transmission components, as well as the drive train. The
vehicle had a clean and clear NMVTIS Auto Check prior to its sale.
Since her purchase, CarHop has honored its warranty in repairs. Additionally, in November
2015, solely as a good will gesture CarHop offered to pay for the diagnostic fee into the hard to start issue. Unfortunately, Ms. [redacted] never took her vehicle to a CarHop approved repair
facility for the free diagnostic. On December 23, 2015 CarHop again offer to pay the diagnostic
fee into a possible transmission issue.
I have left Ms. [redacted] numerous voice messages, but as of the time of this letter I have not
received a return call. I encourage Ms. [redacted] to call me no later than February 18, 2016 so
that we may work together towards a reasonable and satisfactory result.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]