CarHop Auto Sales & Finance

Initial Business Response /* (1000, 5, 2016/02/19) */
Received business response via e-mail to Revdex.com:
"RE: Ms. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Ms. [redacted]. Although it is unfortunate when
any of our customers has mechanical issues, unforeseen...

problems do sometimes occur with used
vehicles. Ms. [redacted] purchased her vehicle on April 27, 2013, which included both a three day
Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers major
internal engine and internal transmission components, as well as the drive train. The vehicle had a clean and clear Experian Auto Check prior to its sale.
Since her purchase, CarHop has honored its warranty in repairs. I spoke with Ms. [redacted] on several occasions. While under no obligation to do so and solely as a good will gesture, CarHop is
willing to pay for diagnosis into the current vehicle issue. Once we have a diagnosis, CarHop
will be able to determine how we can further assist Ms. [redacted]. Ms. [redacted] has taken her vehicle to a CarHop approved repair facility and CarHop is awaiting the diagnosis results.
I encourage Ms. [redacted] to contact me at the number below if she should have any further questions
or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The lady told me on the phone that they are going on a head and honoring the warranty. She is not saying that here. I would like for them to honor the extended platinum warranty as she said she was on the phone with me. Since my Tahoe is in the shop and repair man is under the same impression from her. Until my Tahoe is fixed by the platinum extended warranty as I was told o would like to keep this case open.
Final Business Response /* (4000, 9, 2016/03/01) */
Received subsequent response from business, via e-mail to Revdex.com:
"RE: Ms. [redacted]
File No: [redacted]
Thank you for forwarding the additional complaint from Ms. [redacted]. Ms. [redacted] picked up
her vehicle that was repaired at no cost to her on February 25, 2016. I have attempted to call her
several times but the phone numbers we have on file are no longer valid.
I encourage Ms. [redacted] to contact me at the number below if she should have any further questions
or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]

Received follow-up response from CarHop via e-mail to Revdex.com: "RE: Ms. [redacted]File No: [redacted]Thank you for forwarding the rebuttal complaint from Ms. [redacted]. Ms. [redacted]purchased her vehicle from CarHop on July 1, 2016, and Universal Acceptance Corporation(UAC) (CA) holds her contract. The purchase included both a seven day Satisfaction Guaranteeand an 18 month / 18,000 mile limited warranty.As stated in our first reply letter, CarHop arranged to tow the vehicle to a repair facility and payfor the diagnosis into the current vehicle issue. The result was that the vehicle only needed abattery, which is not a covered item under the limited warranty. As a good will gesture, CarHopreplaced the battery, and paid for the tow all at no cost to Ms. [redacted]. In addition, CarHophad to pay to have another key made because they key was not with the vehicle when it wastowed to the repair shop.I called and left numerous voice messages for Ms. [redacted], informing her that her vehicle wasfixed, at no cost to her and she may pick it up. Ms. [redacted] abandoned the vehicle at therepair shop and never returned any of my calls.Ms. [redacted] is passed her seven day return policy; therefore CarHop is unable to issue her arefund. However, UAC has released her from her contractual obligation.Please contact me if I may be of further assistance. Thank You.Sincerely,Julie [redacted]Customer Relations Specialist###-###-####"

Initial Business Response /* (1000, 5, 2015/07/22) */
Business response received via e-mail to Revdex.com:
"RE: Mr. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Mr. [redacted]. Mr. and Mrs. [redacted] purchased
their vehicle on June 17, 2015, which included both a three...

day Satisfaction Guarantee and an 18
month / 18,000 mile limited warranty, which covers major internal engine and internal
transmission components, as well as the drive train. The vehicle had a clean and clear Experian
Auto Check prior to its sale.
On June 18, 2015 Mr. [redacted] returned the vehicle and on July 15, 2015 Mr. [redacted] received his
refund check. I encourage Mr. [redacted] to contact me at the number below if he should have any
further questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]

Initial Business Response /* (1000, 7, 2015/07/13) */
Thank you for forwarding the complaint from Ms. [redacted]. Although it is unfortunate
when any of our customers has mechanical issues, unforeseen problems do sometimes occur with
used vehicles. Ms. [redacted] purchased her vehicle from CarHop on...

May 1, 2015. Universal
Acceptance Corporation (UAC) (CA) holds her contract. The purchase included both a three day
Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers major
internal engine and internal transmission components, as well as the drive train. The vehicle
passed all State required inspections, as well as having a clean and clear Experian Auto Check
prior to its sale.
I have spoken with Ms. [redacted] on several occasions. While under no obligation to do so, UAC
agreed to issue Ms. [redacted] a Satisfaction of Debt (SOD). Ms. [redacted] received her SOD on July
3, 2015, which relieved her of any further debt owed in exchange for returning the vehicle.
Furthermore, again, while under no obligation to do so and in an effort to once again exceed Ms.
[redacted]' expectations, CarHop refunded Ms. [redacted] a partial refund.
I spoke with Ms. [redacted] on July 9, 2015 and she stated that she is satisfied with this result. I
encourage Ms. [redacted] to contact me at the number below if she should have any further
questions or concerns.
Please contact me if I may be of further assistance. Thank You.

Initial Business Response /* (1000, 5, 2015/08/26) */
We installed stuff for car hop and I am not sure what he is complaint about. We just install car hops parts his complaint needs to be against car hop. We are at car hops discretion, he bought it from there, the transmission went bad, and we...

installed a new one. We only install for car hop they buy the parts. He never paid us or anything like that. The customer has the car, and it needs to be against car hop.
Final Business Response /* (1000, 17, 2015/09/08) */
Received business response via e-mail to Revdex.com:
"RE: Mr.[redacted]
File No: [redacted]
Thank you for forwarding the complaint from Mr.[redacted]. Although it is unfortunate
when any of our customers has mechanical issues, unforeseen problems do sometimes occur with
used vehicles. Mr. [redacted] purchased his vehicle on January 20, 2015, which included both a
three day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers
major internal engine and internal transmission components, as well as the drive train. The
vehicle passed all State required inspections, as well as having a clean and clear Experian Auto
Check prior to its sale.
I spoke with Mr. [redacted] on August 28, 2015 and he confirmed that he had already picked up
his vehicle by the time our office received his complaint. Mr. [redacted] stated he was satisfied
with this result. I encourage Mr. [redacted] to contact me at the number below if he should have
any further questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]

Follow-up response received via e-mail to Revdex.com: "RE: Ms. [redacted]File No: [redacted]Thank you for forwarding the complaint from Ms. [redacted]. Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehicles. Ms. [redacted]...

purchased her vehicle on November 7, 2015 from CarHop and Universal Acceptance Corporation (UAC) (MN) holds her contract. The purchase included both a seven day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive train.The vehicle had a clean and clear Experian Auto Check prior to its sale. I spoke with Ms. [redacted] on several occasions and we reached a reasonable resolution. I encourage Ms. [redacted] to contact me at the number below if she should have any further questions or concerns.Please contact me if I may be of further assistance. Thank You.Sincerely,Julie [redacted]Customer Relations Specialist###-###-####"

Initial Business Response /* (1000, 8, 2015/06/26) */
Final Business Response /* (1000, 10, 2015/07/01) */
"RE: Mr. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Mr. [redacted]. Although it is unfortunate
when any of our customers has mechanical...

issues, unforeseen problems do sometimes occur with
used vehicles. Mr. [redacted] purchased his vehicle from CarHop on April 6, 2015 and Universal
Acceptance Corporation (UAC) (PA) holds his contract. The purchase includes both a three day
Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers major
internal engine and internal transmission components, as well as the drive train. The vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale.
Upon researching the facts, Mr. [redacted] had a previous vehicle from CarHop that was involved in
a hit and run accident. CarHop was able to work with him to get him into this vehicle. In June
2015 Mr. [redacted] took his vehicle into [redacted] and they reported that the vehicle had been in an
accident. However, Mr. [redacted] denies being involved in any accident. It is important to mention that Mr. [redacted] has driven the vehicle 3,231 miles since his purchase.
Nonetheless, to best assist Mr. [redacted], I contacted UAC. While under no obligation to do so and in an effort to exceed Mr. [redacted]'s expectations, UAC issued Mr. [redacted] a Satisfaction of Debt (SOD) when he returned the vehicle on June 26, 2015. The SOD relieves Mr. [redacted] from any further debt owed on the vehicle. I spoke with Mr. [redacted] on June 25 and he stated that he is satisfied with this outcome. I encourage Mr. [redacted] to contact me at the number below if he should have any further questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]

Initial Business Response /* (1000, 6, 2016/02/16) */
Received business response via e-mail to Revdex.com:
"RE: Mr. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Mr. [redacted]. Although it is unfortunate
when any of our customers has mechanical issues,...

unforeseen problems do sometimes occur with
used vehicles. Mr. [redacted] purchased his vehicle from CarHop on July 16, 2015, and
Universal Acceptance Corporation (UAC) (PA) holds his contract. The purchase included both a
seven day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers
major internal engine and internal transmission components, as well as the drive train. The
vehicle passed all State required inspections, as well as having a clean and clear Experian Auto
Check prior to its sale.
To best assist Mr. [redacted] I contacted UAC. While under no obligation to do so and solely as a
good will gesture, UAC issued Mr. [redacted] a Satisfaction of Debt (SOD) which relieved him
of any further debt owed upon return of the vehicle, title and keys. Mr. [redacted] stated that he was satisfied with the result. I encourage Mr. [redacted] to contact me at the number below if he should have any further questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]"
Initial Consumer Rebuttal /* (2000, 8, 2016/02/16) */
Mr [redacted] confirms that SOD has been issued, and he considers the matter resolved.

Initial Business Response /* (1000, 6, 2016/02/19) */
Received business response via e-mail to Revdex.com:
"RE: Ms. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Ms. [redacted]. Although it is unfortunate
when any of our customers has mechanical issues,...

unforeseen problems do sometimes occur with
used vehicles. Ms. [redacted] purchased her vehicle on April 1, 2015, which included both a seven
day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers major
internal engine and internal transmission components, as well as the drive train. The vehicle had a clean and clear Experian Auto Check prior to its sale.
Since her purchase, CarHop has honored its warranty in repairs. I spoke with Ms. [redacted] on
February 16, 2016. While under no obligation to do so and solely as a good will gesture,
CarHop is willing to pay for the diagnosis into the current vehicle issue. Once we have a
diagnosis, CarHop will be able to determine how we can further assist Ms. [redacted]. Ms.
[redacted] informed me once she sets an appointment with a repair facility she will contact me.
I encourage Ms. [redacted] to contact me at the number below if she should have any further
questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]

Initial Business Response /* (1000, 5, 2015/08/26) */
Received business response via e-mail to Revdex.com:
"RE: Ms. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Ms. [redacted], also known in our database as
[redacted]. Although it is unfortunate when any of...

our customers has mechanical issues,
unforeseen problems do sometimes occur with used vehicles. Ms. [redacted] purchased her vehicle
from CarHop on March 27, 2010, and Universal Acceptance Corporation (UAC) (WA) holds her
contract. The purchase included both a three day Satisfaction Guarantee and an 18 month /
18,000 mile limited warranty, which covers major internal engine and internal transmission
components, as well as the drive train.
To best assist Ms. [redacted] I contacted UAC and they agreed to issue Ms. [redacted] a Satisfaction of
Debt, (SOD) which relieved her of any further debt owed. Ms. [redacted] stated that she was
satisfied with this result. I encourage Ms. [redacted] to contact me at the number below if she should
have any further questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]"
Initial Consumer Rebuttal /* (2000, 7, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the response I received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was given a satisfaction of debt, and released from the remainder of the loan. The company also provided a tow to take the car back to Carhop. I have been released from contract.

Initial Business Response /* (1000, 9, 2015/07/29) */
Received business response via e-mail to Revdex.com:
"RE: Ms. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Ms. [redacted]. Although it is unfortunate
when any of our customers has mechanical issues,...

unforeseen problems do sometimes occur with
used vehicles. Ms. [redacted] purchased her vehicle on December 5, 2014, which included both a
three day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers
major internal engine and internal transmission components, as well as the drive train. The
vehicle passed all State required inspections, as well as having a clean and clear Experian Auto
Check prior to its sale.
Since her purchase, CarHop has honored its warranty in repairs. Solely as a good will gesture, CarHop is willing to pay for diagnosis into the current vehicle issue. Once we have a diagnosis, CarHop will be able to determine how we can further assist Ms. [redacted]. I have spoken with Ms. [redacted] on several occasions and she stated that she has an appointment at Meineke on July 17, 2015. I assured her that we will continue to work together towards a satisfactory resolution. I encourage Ms. [redacted] to contact me at the number below if she should have any further
questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
952-767-4359"

Response received via e-mail to Revdex.com:"RE: Mr. [redacted]File No: [redacted]Thank you for forwarding the complaint from Mr. [redacted]. Mr. [redacted] purchasedhis vehicle on August 19, 2013 from CarHop, and Universal Acceptance Corporation (UAC)(MN) holds his contract. The purchase included...

both a three day Satisfaction Guarantee and an18 month / 18,000 mile limited warranty, which covers major internal engine and internaltransmission components, as well as the drive train. The vehicle had a clean and clear ExperianAuto Check prior to its sale.Since his purchase, CarHop has honored its limited warranty in covered repairs and more bypaying for over $1,000 in additional repairs not covered under the limited warranty.To best assist Mr. [redacted] I consulted with UAC. UAC informed me that in May 2014, Mr.[redacted] called UAC to voluntarily surrender his vehicle. Mr. [redacted] was fully informed of theramifications of a voluntary surrender, including that he would still be responsible for thebalance of his contract. At that time, UAC offered to help pay for repairs to his vehicle, but Mr.[redacted] refused that offer and surrendered his vehicle, saying that he had already purchasedanother vehicle. Furthermore, the vehicle that was surrendered had obviously been in anaccident, suffering front end damage.UAC is unable to change or remove information we correctly furnished to the Credit ReportingAgencies. In March, 2016, UAC sold his contract to [redacted] Management Services, Inc. If youshould have any further questions please contact [redacted] at ###-###-#### or www.[redacted].com.Please contact me if I may be of further assistance. Thank You.Sincerely,Julie [redacted]Customer Relations Specialist###-###-####[redacted] I Edina, MN 55439-0203 I ###-###-#### phonei ###-###-#### fax"

Response received via e-mail to Revdex.com: "October 13, 2016RE: Ms. [redacted]File No: [redacted]Thank you for forwarding the complaint from Ms. [redacted]. Although it is unfortunatewhen any of our customers has mechanical issues, unforeseen problems do sometimes occur withused vehicles. Ms....

[redacted] purchased her vehicle from CarHop on January 23, 2016 and UniversalAcceptance Corporation (UAC) (CA) holds her contract. The purchase included both a seven daySatisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers majorinternal engine and internal transmission components, as well as the drive train. The vehicle hada clean and clear Experian Auto Check prior to its sale.Since her purchase, CarHop has honored its warranty in repairs. Additionally, we have paid forrepairs which are not covered under the limited warranty as a good faith gesture. I have left voicemessage for Ms. [redacted], unfortunately, she has not returned my call. I encourage Ms. [redacted] tocontact me at the number below no later than October 21, 2016.Please contact me if I may be of further assistance. Thank You.Sincerely,Julie [redacted]Customer Relations Specialist###-###-####"

I am rejecting this response because:
They have replaced a few things with the car, but, they ONLY replace with their parts, and they are USED parts. Nothing new was placed into the car, besides the things that I replaced. Again, I do not agree with nothing that they are saying, and want to be done with the car and UAC.   Thanks, [redacted]

Initial Business Response /* (1000, 6, 2015/05/06) */
Response received via e-mail to Revdex.com:
"RE: Ms. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Ms. [redacted]. Although it is unfortunate
when any of our customers has mechanical issues, unforeseen...

problems do sometimes occur with
used vehicles. Ms. [redacted] purchased her vehicle from CarHop on November 18, 2014 and
Universal Acceptance Corporation (UAC) holds the contract. Included are both a three day
Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers major
internal engine and internal transmission components, as well as the drive train. The vehicle had a clean and clear Experian Auto Check prior to its sale.
On or about April 1, 2015 Ms. [redacted] took her vehicle to Courtesy Car Service. Per Courtesy, the
throttle cable was frayed, and the vehicle needed a catalytic convertor, both of which are not
covered by the limited warranty. Therefore Ms. [redacted] would have had to pay for those repairs
first, than CarHop would be able to repair the head gasket under the limited warranty.
Unfortunately, Ms. [redacted] refused to pay for the non-covered repairs. It is important to mention
that Ms. [redacted] had driven the vehicle 10,355 miles in only four months.
To best assist Ms. [redacted] I consulted with UAC. Ms. [redacted] has failed six out of seven payment
plans with UAC; however UAC was still willing to work with Ms. [redacted] to help her get her
delinquent account current. Unfortunately, Ms. [redacted] was not able to make a payment; therefore
Ms. [redacted]'s vehicle was repossessed on or about April 21, 2015.
I spoke with Ms. [redacted] on several occasions and made a few offers to assist. On April 30, 2015
Ms. [redacted] accepted the Satisfaction of Debt (SOD) offer. The SOD will relieve Ms. [redacted] of
any further debt owed. I instructed Ms. [redacted] to return the keys to the Maplewood CarHop Sales
location and at that time we will issue a SOD to Ms. [redacted]. I again spoke with Ms. [redacted] on
May 5, 2015 to inquire when she will be going to CarHop to sign the SOD. Ms. [redacted] informed
me that she will be going to CarHop next week. I encourage Ms. [redacted] to contact me at the
number below if she should have any further questions or concerns.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
[redacted]
Customer Relations Specialist
[redacted]"

I am rejecting this response because:
 I don't accept the response as resolving the issue. First of all its amazing how something major goes on car after warranty is expired. Also there have been non stop issues with car since I had it. Also when spoke to Carhops rep she pushed it off for me to speak to the new finance company Cobar Aquisitions. They didn't sell me the car Carhops did. Its going to cost me more to repair the car than its worth to get it able to pass inspection. I feel they should either help with repairs or let me repair car on my own and write off my balance as me being paid in full.

Initial Business Response /* (1000, 6, 2016/02/05) */
Received business response via e-mail to Revdex.com:
"RE: Mr. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Mr. [redacted]. Mr. [redacted] and Mr.
[redacted] purchased their vehicle from CarHop on May 15,...

2015 and Universal Acceptance
Corporation (UAC) (CO) holds their contract. The purchase included both a seven day
Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers major
internal engine and internal transmission components, as well as the drive train. The vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale.
To best assist Mr. [redacted], I consulted UAC. UAC informed me that their standard procedure is
to contact customers who fall behind on their payments to help them keep their account in good
standing. To prevent his references from being called, UAC explained that Mr. [redacted] or Mr.
Moses would need to return UAC's call and or emails when they are delinquent with their
contract. I encourage Mr. [redacted] to contact UAC at [redacted] with any further questions.
Please contact me if I may be of further assistance. Thank You.
Sincerely,
Julie [redacted]
Customer Relations Specialist
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When a customer buys a vehicle from Carhop needs to explained that the people they are asking for refrances and going to be called if a bill is late. My friends said they were never called as a reference but to get a hold of us.

Initial Business Response /* (1000, 11, 2015/05/21) */
Received business response via e-mail to Revdex.com:
"RE: Mr. [redacted]
File No: [redacted]
Thank you for forwarding the complaint from Mr. [redacted]. Although it is unfortunate when
any of our customers has mechanical issues, unforeseen...

problems do sometimes occur with used
vehicles. Mr. [redacted] purchased his vehicle on March 25, 2015, which included both a three day
Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers major
internal engine and internal transmission components, as well as the drive train. The vehicle had a clean and clear Experian Auto Check prior to its sale.
On May 8, 2015 Mr. [redacted] returned the vehicle to the CarHop sales location where he purchased
the vehicle. We take customer service very seriously. On that note, we would appreciate details Mr. [redacted] has regarding any experience where he felt he received service that was less than professional. With that data, we can research the example to provide any training opportunities where needed.
The Branch Manager, [redacted], along with myself has left numerous voice messages for Mr. [redacted].
Unfortunately, Mr. [redacted] has not yet returned our calls. While under no obligation to do so
CarHop is willing to exchange Mr. [redacted] into another vehicle. I encourage Mr. [redacted] to contact
[redacted] at [redacted] no later than May 22, 2015, so that [redacted] may work with Mr. [redacted].
Please contact me if I may be of further assistance. Thank You.
Sincerely,
[redacted]
Customer Relations Specialist
[redacted]

Response received via e-mail to Revdex.com: RE: Mr. [redacted]File No: [redacted]Thank you for forwarding the complaint from Mr. [redacted]. Mr. [redacted] purchased hisvehicle from CarHop on June 3, 2014 and Universal Acceptance Corporation (UAC) (MN) heldhis contract. The purchase included both...

a three day Satisfaction Guarantee and an 18 month /18,000 mile limited warranty, which covers major internal engine and internal transmissioncomponents, as well as the drive train. The vehicle had a clean and clear Experian Auto Checkprior to its sale.To best assist Mr. [redacted] I contacted UAC. Upon receiving this Revdex.com complaint UAC hascompleted an initial investigation that reveals no inaccuracies in the information that UAC hasfurnished about Mr. [redacted]. In fact, UAC furnished positive data monthly until his contract waspaid in full on 6/2/17 and a lien release was sent on 6/16/17.I encourage Mr. [redacted] to contact me at the number below if he should have any furtherquestions or concerns.Please contact me if I may be of further assistance. Thank You.Sincerely,Julie [redacted]Customer Relations Specialist###-###-####