CarHop Auto Sales & Finance

Initial Business Response / [redacted] (1000, 16, 2016/01/06) */ Received business response via e-mail to Revdex.com: "RE: Ms [redacted] File No: [redacted] Thank you for forwarding the complaint from Ms [redacted] and [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMs [redacted] purchased the vehicle on September 24, 2014, which included both a seven day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle had a clean and clear Experian Auto Check prior to its sale I have spoken with Mr [redacted] on several occasions and CarHop is willing to pay for the diagnosis into the current vehicle issueOnce we have a diagnosis, CarHop will be able to determine how we can further assist Ms [redacted] Ms [redacted] stated that she will be taking her vehicle to the repair facility at her earliest convenienceI encourage Ms [redacted] to contact me at the number below if she should have any further questions or concerns Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ Received business response via e-mail to Revdex.com: "RE: Ms [redacted] File No: [redacted] Thank you for forwarding the complaint from Mrs [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMrs [redacted] and Mr [redacted] purchased their vehicle from CarHop on March 29, and Universal Acceptance Corporation (UAC) (PA) holds their contractThe purchase included both a three day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale I have spoken with Mrs [redacted] on several occasionsWhile under no obligation to do so, CarHop agreed to a satisfactory refund amount and UAC agreed to issue a Satisfaction of Debt (SOD) which relieved Mrsand Mr [redacted] from any further debt owedI again spoke with Mrs [redacted] on July 1, and she confirmed that she received their refund check and that she is satisfied with this resultIn addition Mrsand Mr [redacted] signed and returned the SOD documentI encourage Mrs [redacted] to contact me at the number below if she should have any further questions or concerns Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted] " Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) In Response: Mediator for Carhop, Julie [redacted] was very polite and presented us with her companies offer to return HALF(wish it was 100%) of our deposit and discharge the debt towards the lemon-on-wheels salvage car we were sold.Although I agree to the settlement, The wording of the response saying Carhop was not obligated to give us a refund ...It is worded as if they are doing us a favor we don't deserve.But before I get too wound up, Let me take a breath and remind myself,"Not my circus, Not my monkeys" not anymoreBut....as long as I am required to respond, let me say...Fudged Inspection, Salvage Car,Washed Title, A real Lemon,But happy we agreed to disagree and settled this After many months of trying to get UAC/Carhop/Interstate Auto to comply with our request for repairs, replacement vehicle, refund to no avail, I filed with Revdex.com as a last resortMonths of tarnished credit, taking a cab and having no car during my yr old sister's funeral in mid-winter,I feel it is only when they were threatened with a lawsuit that they opted to comply with our generous request to merely discharge the debt of the carAs for the vehicle being inspected before and after we owned it, the person who did the inspection clearly fudged it, I know this because I had the car re-checked by Master Auto techs, who have PA State Inspection LicensesI was told that there is no way the vehicle would have passed.My husband has been a State Inspection tech for over years, A Master Auto Tech of years, and he knows a fudged inspection when he sees oneAFTER I returned the car, I ran a Car Fax report on my former car to find if the car was resold again with defectsIt showed the vehicle passed inspection with an "EXEMPT" emissions inspectionThis would not disclose the fact that the vehicle has a fuel system vent valve defect, which is dangerous and costly to repair.Although I did agree to accept the offer to discharge the debt, it is one I should never had that vehicle as a negative item on my credit in the first placeThe car was returned for being unsafe and unable to pass inspection I am just going to say that although I would have preferred to have had my ENTIRE deposit towards the car refunded, I am just going to chalk it up to experience and now I know betterI feel UAC/Carhop/Interstate Auto endangered lives and caused great distress.Did they settle the matter to my satisfaction? Yes.Am I thrilled? EhBut I digress, not my circus, not my monkeysI complied to their offer, I will not seek additional compensation for damaged credit, etc., no pain and suffering lawsuit, they need not worryI bow out politelyI have no further comment.Thank You Revdex.comThank You UAC/Carhop/Interstate Auto for settling this matterI am waiting for the credit bureaus to remove the item from my credit Regards, [redacted] and [redacted]

Response received via e-mail to Revdex.com -- scan is attached; text of letter reads as follows: "RE: Mr [redacted] S [redacted] File No: [redacted] Thank you for forwarding the complaint from Mr [redacted] Although Mr [redacted] mentioned the contract holder's name, he not on the account, therefore we cannot discuss with Mr [redacted] .I did contact Ms [redacted] to let her know we had several reasonable resolutions to offer to herUnfortunately, as soon as I identified myself the call endedI called back, no answer and the voice mailbox was fullI sent an email to Ms [redacted] asking her to contact meAs of this time I have not heard back from Ms [redacted] .I encourage Ms [redacted] to contact me at the number no later than 11/16/Please contact me if I may be of further assistanceThank YouSincerely,Julie [redacted] Customer Relations Specialist###-###-####"

Initial Business Response / [redacted] (1000, 7, 2015/09/23) */ Received business response via e-mail to Revdex.com: "RE: Mr [redacted] File No: [redacted] Thank you for forwarding the complaint from Mr [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMr [redacted] purchased his vehicle from CarHop on June 4, and Universal Acceptance Corporation (UAC) (AR) holds his contractThe purchase included both a three day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle had a clean and clear Experian Auto Check prior to its sale Since his purchase CarHop has honored its warranty, as well as CarHop has paid for a few repairs that were not covered under the warranty as a good will gesture To best assist Mr [redacted] I contacted UACOn September 21, UAC agreed to issue Mr [redacted] a Satisfaction of Debt (SOD) which relieved him of any further debt owed in exchange for returning the vehicleMr [redacted] is satisfied with this outcomeI encourage Mr [redacted] to contact me at the number below if he should have any further questions or concerns Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted] " Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/09/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I think they did the right thing by letting him out of his contract

I am rejecting this response because:When I spoke to car hop I was told this would not be a repo and would not go on my credit as thatI declined to sign paperwork because it did not state anything that we discussedI called the police because Cheryl pushed me very hard and my significant other was a witness to thatI called my mother and she arrivedWe did not threaten anyoneWe said we have called the police and I will be getting a lawyer an that she had no right to physically assault customersThe car was in the shop for several weeks and I could not return the vehicle because of thatCar hop has told me several liesI have been told one thing over the phone and when I get there the story was different every timeI did not voluntarily return the car because I did not agree to sign the paper work and my car keys were snatched from meSaint Paul police were notified of all of this and charges are being pressed on CherylThis should not go as a repo and I should be free of my balanceThe carfax may show as clean but there are things that have not been reported because the driver door is not original and the front end has pieces broken up under as well as the rear lights and bumper that also seem to have been replaced as thou it was into a crashI do not at all agree

Initial Business Response / [redacted] (1000, 5, 2016/03/18) */ Received business response via e-mail to Revdex.com: "RE: Ms [redacted] File No: [redacted] Thank you for forwarding the complaint from Ms [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMs [redacted] purchased her vehicle from CarHop on May 7, and Universal Acceptance Corporation (UAC) (CA) holds her contractThe purchase included both a seven day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle had a clean and clear Auto Check prior to its sale Since her purchase, CarHop has honored its warranty with repairsAdditionally, we have paid for repairs, which are not covered under warranty as a good faith gestureTo best assist Ms [redacted] I consulted with UACSam, a Senior Account Manager spoke with Ms [redacted] and they are working togetherMs [redacted] stated she is satisfied working with UAC I encourage Ms [redacted] to contact me, or Sam if she should have any further questions or concerns Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/18) */ Spoke to Ms [redacted] -- she verified that UAC is actively working with her (on payment arrangements, etc.) to address her concerns, and that she has contact info for managers at UAC and CarHop for any further questions Closing case as 'Resolved' at this timeExplained to Ms [redacted] that she may contact Revdex.com to have case re-opened if issues persist

Initial Business Response / [redacted] (1000, 8, 2015/08/26) */ Received business response via e-mail to Revdex.com: "RE: Mr [redacted] File No: [redacted] Thank you for forwarding the complaint from Mr [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMr [redacted] and Ms [redacted] purchased their vehicle from CarHop on May 9, and Universal Acceptance Corporation (UAC) (CO) holds their contractThe purchase included both a three day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale I spoke with Mr [redacted] on August 24, and informed him that UAC has agreed to rescind their contract and issue a refundMr [redacted] stated that he was satisfied with this resultI encourage Mr [redacted] to contact me at the number below if he should have any further questions or concerns Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted] Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/08/26) */ Left VM for consumer, advising that complaint will be closed 'Resolved' at this time, as CarHop had agreed to rescind contract as requested Told Mr [redacted] that he may contact Revdex.com to have complaint re-opened, if any issues with this

Response received via e-mail to Revdex.com: RE: Ms [redacted] File No: [redacted] Thank you for forwarding the complaint from Ms [redacted] Although it is unfortunatewhen any of our customers has mechanical issues, unforeseen problems do sometimes occur withused vehiclesMs [redacted] and Mr*** ***- [redacted] purchased their vehicle from CarHopon August 6, 2014, and Universal Acceptance Corporation (UAC) (PA) held their contractThepurchase included both a three day Satisfaction Guarantee and an month / 18,mile limitedwarranty, which covers major internal engine and internal transmission components, as well asthe drive trainThe vehicle had a clean and clear Experian Auto Check prior to its sale.To best assist Ms [redacted] I consulted with UACThey informed me that in February Ms[redacted] stopped making her payments on her contract to UACIn July UAC charged offthe account and sold the account to AutoVest, LLCI encourage Ms [redacted] to contactAutoVest directly at ###-###-####Please contact me if I may be of further assistanceThank You.Sincerely,Julie [redacted] Customer Relations Specialist###-###-####

Initial Business Response / [redacted] (1000, 6, 2016/02/05) */ Received business response via e-mail to Revdex.com: "RE: Mr [redacted] File No: [redacted] Thank you for forwarding the complaint from Mr [redacted] Mr [redacted] and Mr [redacted] purchased their vehicle from CarHop on May 15, and Universal Acceptance Corporation (UAC) (CO) holds their contractThe purchase included both a seven day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale To best assist Mr [redacted] , I consulted UACUAC informed me that their standard procedure is to contact customers who fall behind on their payments to help them keep their account in good standingTo prevent his references from being called, UAC explained that Mr [redacted] or Mr Moses would need to return UAC's call and or emails when they are delinquent with their contractI encourage Mr [redacted] to contact UAC at [redacted] with any further questions Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) When a customer buys a vehicle from Carhop needs to explained that the people they are asking for refrances and going to be called if a bill is lateMy friends said they were never called as a reference but to get a hold of us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 6, 2015/04/28) */ Received business response via e-mail to Revdex.com: "RE: Ms [redacted] File No: [redacted] Thank you for forwarding the complaint from Ms [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMs [redacted] purchased the vehicle on March 2, 2015, which included both a three day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle had a clean and clear Experian Auto Check prior to its sale We take customer service very seriouslyOn that note, we would appreciate the details Ms [redacted] has regarding her experience where she felt she received service that was less than professionalWith this data, we can research the example to provide any training opportunities where needed While under no obligation to do so and in an effort to exceed Ms [redacted] 's expectations, CarHop paid for the catalytic convertors and the upper intake plenum gasket to be replaced at no cost to Ms [redacted] I spoke with Ms [redacted] on April 27, and she stated that she was satisfied with this resultI encourage Ms [redacted] to contact me at the number below if she should have any further questions or concerns Please contact me if I may be of further assistanceThank You Sincerely, [redacted] Customer Relations Specialist [redacted] "

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ Received business response via e-mail to Revdex.com: "RE: Ms [redacted] File No: [redacted] Thank you for forwarding the complaint from Ms [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMs [redacted] purchased her vehicle from CarHop on September 15, and Universal Acceptance Corporation (UAC) (MN) holds her contractThe purchase included both a seven day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle had a clean and clear Experian Auto Check prior to its sale Since her purchase CarHop has honored its limited warranty in repairsAlthough, to best assist Ms [redacted] , I contacted UAC and while under no obligation to do so and solely as a good will gesture, UAC has agreed to issue Ms [redacted] a Satisfaction of Debt (SOD) which will relieve her of any further debt owed upon return of the vehicle, title and keyThe vehicle has been returned to the CarHop sales location I spoke with Ms [redacted] on several occasions and she stated that she will go the CarHop by November 28, to sign the SOD documentsI encourage Ms [redacted] to contact me at the number below if she should have any further questions or concerns Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted] " Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Car Hop has agreed to not hold me financially responsible for the KiaI will not have my credit affected in a negative wayI can just put the whole incident behind me and never do business with them againI wanted my money back but I would like to just move on

I am rejecting this response because: I have had problems with this vehicle since I purchased itThis company assured me time after time that they would fix the problemAfter riding the bus for two hours there an home to pay a car note because of threatening calls to just pay then they will take care of the problem so I paid an they still refused to fix it until filing a complaintI am no longer in position of the vehicle an I hope that I can get my down payment in order to look for a good car companyI no longer want the carCan you please help me I'm a single parent with kids

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Business response received via e-mail to Revdex.com: "RE: Mr [redacted] File No: [redacted] Thank you for forwarding the complaint from Mr [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMr [redacted] purchased his vehicle on February 20, 2015, which included both a three day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale I spoke with Mr [redacted] on August 26, and he stated that he was frustrated with the repair wait time when he wrote the Revdex.com complaint letterMr [redacted] 's vehicle was completed and he picked it up on or about August 18, However, Mr [redacted] reported that he was still experiencing a mechanical issue While under no obligation to do so, CarHop is willing to pay for diagnosis into the current vehicle issueOnce we have a diagnosis, CarHop will be able to determine how we can further assist Mr [redacted] Mr [redacted] stated that he was satisfied with this outcomeI encourage Mr [redacted] to contact me at the number below if he should have any further questions or concerns Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted]

Initial Business Response / [redacted] (1000, 6, 2016/02/05) */ Received business response via e-mail to Revdex.com: "RE: Ms [redacted] File No: [redacted] Thank you for forwarding the complaint from Ms [redacted] ***Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMs [redacted] purchased her vehicle on October 6, which included both a seven day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle had a clean and clear Experian Auto Check prior to its sale Ms [redacted] and I briefly spoke on February 5, She was at work and asked that I call her February 8, While under no obligation to do so and in an effort to exceed Ms***'s expectations, CarHop is willing to pay for diagnosis into the current vehicle issueOnce we have a diagnosis, CarHop will be able to determine how we can further assist Ms***I look forward to speaking with Ms [redacted] to work towards a reasonable and satisfactory outcome Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted] " Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/02/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hello Reading the response from the Carhop representative that "We are not obligated" confirms I made a bad choice returning for a second vehicle, which each payment is made in a timely manner I am responding to my complaint towards car hopI took it to one of their authorized mechanic's and the car needs additional repairs While car hop is taking responsibility for the repairs it is disturbing they are offering vehicles that are in need of this many repairs not even months into my getting the carThey should be made to have their cars pre inspected and that information be shared with the consumer They sold me a bad vehicle and want me to be okay with them doing the repairsThey should have not given me a car needing this many repairs, but they are taking my payments every two weeks I am NOT COMPLETELY SATISFIED by selecting yes, this many repairs should not have been an optionTheir practice of selling faulty vehicles needs to be investigated and consumers need to be made aware of this [redacted] L [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Received business response via e-mail to Revdex.com: "VIA E-MAIL ONLY RE: Mr [redacted] Thank you for forwarding the complaint from [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMr [redacted] and [redacted] purchased their vehicle from CarHop on September 24, 2014, and Universal Acceptance Corporation (UAC) (CO) holds their contractThe purchase included both a three day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle had a clean and clear Experian Auto Check prior to its sale The alternator and battery are not covered by the limited warranty, therefore the repair claim was deniedTo best assist Mr [redacted] , I contacted UACA manager with UAC, Ryan informed me that UAC did a modification of his payments so that Mr [redacted] could pay for the non-covered repairI encourage Mr [redacted] to contact Ryan at [redacted] if he should have any further questions or concerns Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted] " Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response as they covered the fuel pump repair when it failedThis is not "supposedly" covered under the limited warranty, however, it was covered Also, when we spoke to the UAC warranty department, they informed us that we no longer had any warranty at all as of December 31, The payment modification, or Skip A Payment, is part of the benefits that we earned by making our payments on time, not part of anything that UAC did to help us in this situationWhen we first called to ask about it, we were told that we did not qualify for the Skip A Payment at allIt wasn't until we spoke to Deann did we get any help at all I do not feel that the company did anything at all to help us with this situation

Left VM for Ms [redacted] , advising that complaint will be closed 'Resolved,' as it appears she has received her refund.Let customer know that if this is not the case, she can contact Revdex.com to have case re-opened for follow-up

Response received via e-mail to Revdex.com:"October 5, 2016RE: Ms [redacted] File No: [redacted] Thank you for forwarding the complaint from Ms [redacted] Although it is unfortunatewhen any of our customers has mechanical issues, unforeseen problems do sometimes occur withused vehiclesMs [redacted] purchased her vehicle from CarHop on July 1, 2016, andUniversal Acceptance Corporation (UAC) (CA) holds her contractThe purchase included both aseven day Satisfaction Guarantee and an month / 18,mile limited warranty, which coversmajor internal engine and internal transmission components, as well as the drive train.Our Compliance Manager, Kate [redacted] spoke with Ms [redacted] CarHop has arranged to getthe vehicle to a repair facility and pay for the diagnosis into the current vehicle issueOnce wehave a diagnosis, CarHop will be able to determine how we can further assist.I encourage Ms [redacted] to contact Kate or myself at the number she has on file if she shouldhave any further questions or concerns.Please contact me if I may be of further assistanceThank You.Sincerely,Julie [redacted] Customer Relations Specialist###-###-####"

Initial Business Response / [redacted] (1000, 9, 2015/07/29) */ Received business response via e-mail to BBB: "RE: Ms. [redacted] File No: [redacted] Thank you for forwarding the complaint from Ms. [redacted] . Although it is unfortunate when any of our customers has mechanical issues,... unforeseen problems do sometimes occur with used vehicles. Ms. [redacted] purchased her vehicle on December 5, 2014, which included both a three day Satisfaction Guarantee and an 18 month / 18,000 mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive train. The vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale. Since her purchase, CarHop has honored its warranty in repairs. Solely as a good will gesture, CarHop is willing to pay for diagnosis into the current vehicle issue. Once we have a diagnosis, CarHop will be able to determine how we can further assist Ms. [redacted] . I have spoken with Ms. [redacted] on several occasions and she stated that she has an appointment at Meineke on July 17, 2015. I assured her that we will continue to work together towards a satisfactory resolution. I encourage Ms. [redacted] to contact me at the number below if she should have any further questions or concerns. Please contact me if I may be of further assistance. Thank You. Sincerely, Julie [redacted] Customer Relations Specialist 952-767-4359"

Response received via e-mail to Revdex.com: "October 13, 2016RE: Ms [redacted] ***File No: [redacted] Thank you for forwarding the complaint from Ms [redacted] ***Although it is unfortunatewhen any of our customers has mechanical issues, unforeseen problems do sometimes occur withused vehiclesMs [redacted] purchased her vehicle from CarHop on January 23, and UniversalAcceptance Corporation (UAC) (CA) holds her contractThe purchase included both a seven daySatisfaction Guarantee and an month / 18,mile limited warranty, which covers majorinternal engine and internal transmission components, as well as the drive trainThe vehicle hada clean and clear Experian Auto Check prior to its sale.Since her purchase, CarHop has honored its warranty in repairsAdditionally, we have paid forrepairs which are not covered under the limited warranty as a good faith gestureI have left voicemessage for Ms***, unfortunately, she has not returned my callI encourage Ms [redacted] tocontact me at the number below no later than October 21, 2016.Please contact me if I may be of further assistanceThank You.Sincerely,Julie [redacted] Customer Relations Specialist###-###-####"