Budget Inn

Initial Business Response /* (1000, 5, 2015/05/13) */
In regards to [redacted], THE ABOVE MOBILE HOME IN QUESTION WAS REMOVED from the property on Friday 5/8/14.
With weather issues, and property issues, is why the home was not removed sooner. The home was on a crawl space and there were many...

property issues.
[redacted] was never lied to as well.
Again, the mobile home was physically removed last week.
Initial Consumer Rebuttal /* (3000, 12, 2015/06/18) */
The mobile home title has not been transferred out of my name as of yet- with the Coshocton County auditor. If this is not done, I will be liable for mobile home taxes come the first of the year.

Mrs. [redacted] came to the Collision Center on Saturday to release the vehicle for her son [redacted] to pick up, I met with her in person. There was no mention of any type of complaint. I did follow up with her this morning after receiving this email and she thanked me for our services and that she...

appreciated the follow through. Her vehicle was declared a Total Loss through [redacted], she decided to buy it back and her son will be picking it up from the Collision Center sometime this week on a trailer.

Consumer made reservation online for 5/5.  She came to hotel on 5/4 and asked if she could check in one day early.  She came down morning of 5/5 and said she wanted to check out.  She was charged for 5/4 and 5/5 and on 5/7 we refunded her the cost of 5/5 $129.70.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was not persistent. I asked if they had wheelchair accessible rooms and she stated that " we do not welcome people in wheelchairs " that was the statement made followed by they don't have to comply due to age of hotel. After about 20 minutes to decompress I called back and tried to explain the ada means if u make any changes or remodeling of any sort u must bring it up to code. She then said " I don't care about the law we don't need your business." This is not the first hotel that told me this in New York. It also happened in 2014 in [redacted] New York.. He said " wheelchairs are not welcome here". I can go on but someone needs to actually check the ADA law and act upon it. I will try and contact a Ada attorney in NY for that information and then we can see what needs done.. She was rude, ignorant, and spoke to me as if I were some sort of segregated freak. I'm well educated and I know exactly what was said. Sure she is going to back off the statement when u call a complaint in what do you think she will say? Her story is fabricated and if I have time I will Pursue this matter.. Why would I go through the trouble  unless I felt so segregated and belittled I called that day.
Regards,
[redacted]

[redacted],In response to the complaint regarding the guest, Lisa Sharp, she is non-compliance with the ADA on service animals. All service animals have been accepted at the property without a pet fee or deposit with current immunizations records for the service animal. That is the only item we request...

for service animals per ADA compliance. She did not provide immunization records nor was she willing to provide immunizations records upon check in. Therefore, she was not issued a refund on the pet deposit. Our policy states in the office at the front desk, there is a pet fee that is non-refundable. The only pets charged deposits are all pets that are NOT service animals.** 
[redacted]

see attached

RE: Revdex.com Case# [redacted] - BUDGET INN Dear Ms. [redacted], We regret Ms. [redacted]'s experience during her stay at our hotel. Our hotel has not experience any customer complaints or incidents involving bugs in beds or in the rooms for that matter. Though we sympathize with the guest, there...

was no evidence or reason to think any potential bite marks or swelling was a result of her actual stay at the hotel. In fact, the same guest came back to our hotel within days for yet another night of stay. We chose not to accommodate her second request based on the fact of the incident in question, where we felt the guest may have accused our establishment falsely. If the incident was as severe as she alleges, then why would a guest come back to the same hotel days later? As for the video, we never saw it and have no basis to determine if it exists much less if its even from our hotel. I know there are many people who choose to scam with false videos from other locations. We are a small business and work very hard to maintain a quality establishment. I would ask that Revdex.com investigate the guest's claims further and establish a true basis of what she is seeking. We have no problem refunding a guests money due to a fair accounting of their experience or other related issue, but we feel this guest may not warrant that. We would ask Revdex.com to help determine a proper course to resolve this issue. Sincerely, Jay P[redacted] Budget Inn South Boston, VA.

Hello:
We received your above letter today.
Above guest checked in about 1:00 am on 2/29/15 Saturday. After about 2 complaint 2 ask 4 refund. While checked in time signed by guest hotel policy. No refund any circumstances. We offered to change room. After denied. I locked room at night time and...

not found any disturbance. He wants all refund. After used of our facility 2 hours. As Service offered at time $30.00 after want desk area waited and disruptions they went. There is no refund after use of room about 2 hours. Period.
At time we offered to change room or take $30.00 on credit card.

Ms. [redacted] Our motel has 10 minutes grace period for guest to decide to refuse the room. It was posted in the lobby and also on the guest registration card that guest signed. Guest stated that he had stayed in the room for 25 minutes which had passed the grace period. Therefore, we are...

not able to refund room charge. However, we had issued $10 back to his credit card the same night Please find the copies of the registration card and the refund of $10. Thank you very much. Regards, [redacted]

I would like to respond to a recent customer complaint regarding the above property and ID number.  As always, customer service comes first however as a property owner, I also have the right to defend my business from poor words.  I am very sorry for this customer's service and...

experience. We strive to provide appropriate accommodations for this property. As anyone is aware, we are not a branded hotel that would provide the same standards as a branded three star hotel; however, we also maintain our appearance and standards for guests on a daily basis.Customer made this reservation through [redacted], and there are specific instructions on the site that pets are allowed but charges may apply. During arrival of this guest, she failed to notify the property of her large dog which is acceptable but with an applicable fee as stated on a lobby notification board and online.  Customer then requested a late check out which on standard is about 2 pm however customer wanted to stay into the evening without paying any extra costs. This is not a policy at any hotel, as you can check. While the customer stayed at this property, she had the Do Not Disturb sign posted so she did not receive service during her stay. As per standard protocol, we also have a Pest Control company that does regular maintenance at the motel; however, they were not able to go into the room during her stay since she had the Do Not Disturb sign and an unattended dog inside the room. On the 4th of March, she came into the office and showed the manager a dead bed bug and requested a refund of her entire 3 night stay. The manager willingly offered her a refund of one night stay, and no extra penalty for her large dog that stayed in the room which would also require additional cleaning.After the customer left, the room was thoroughly inspected and no bed bugs were found. Bed bugs are a constant dilemma that hotels/motels deal with; however, as an owner of several properties, I am very persistent about cleanliness and appropriate measures to avoid these types of situations. Bed bugs can easily be transferred from person to person or from animal to person.  With no evidence of bed bugs after the guest leaving it is likely probable that the bugs were not in the room during her stay. Customer has already rudely posted inappropriate reviews about this property online which does affect my business. Although the guest is open to her opinion, she should try to contact the property directly rather than attempting to smear one's reputation. Even still, I would like to offer this guest a 50% refund of her stay. If acceptable, she may respond or notify us through mail.Most Sincerely,[redacted]

In regards to complaint ID [redacted] from [redacted], I will gladly provide youwith the detailed events that occurred on 7/22/2016. Our check-in time for all guests is2:00pm with rare exceptions. Referring to the credit card receipt, you can see that wemade an exception for [redacted]; [redacted]...

and her friend checked in at 8:21am. Thesecond credit card receipt for the refund that we processed was at 12:23pm. [redacted]and her friend stayed approximately 4 hours, and in actuality it was an additional halfhour after the refund was processed that they actually collected their things and left theproperty. Our records indicate the refund was indeed processed for $70.00 on7/22/2016. As for the complaint of bed bugs, I, myself the manager, as well as ourHousekeeper had checked room #221 for bed bugs, not only through the sheets andblankets, but both the actual mattress both sides, as well as the box spring. Myself,nor our Housekeeper did not find any bed bugs in sight It is also important to note thatthe room has been rented out since then, and we have not received a single complaintfrom any guest that has stayed in that room. After [redacted] showed us the pillow withthe speck on it, we decided to issue the $70.00 refund because they indicated theywould not accept switching rooms to a different room. The housekeeper and I checkedthe room thoroughly, and we found that [redacted] and her friend had used the bed, andused the bathroom thoroughly including the shower. At this point with their choice onleaving, that leaves an extra room for our Housekeeper to clean. Due to the fact thatthey used the room for over 4 hours and will have to be cleaned once again, it wasreasonable to issue a partial refund of $70.00. There is no reason for our business tocharge an additional amount of money, on top of the original cost of the room. It was adebit/credit transaction, therefore ALL transactions are recorded and accounted for witheach room sale, not only by our system, but the credit card company's as well, [redacted]Merchant Services. It is absolutely ridiculous for this guest to accuse us of stealing hermoney. As you can see on the second receipt, a refund was issued. I am not awareof how long a refund takes to process by credit on a debit card. To my knowledge depending on the banking institution, it could take a few days to up to two weeks. Butagain, I don't know. It is possible that the refund will take longer to process fully on adebit card, because the refund was processed as a credit refund, not a debit refund.Please have [redacted] frequently check her banking statements, or visit her bank's onlinebanking website to see the refund in her account. I do not believe [redacted] has gonethrough a struggle dealing with our business, as we have done everything we could onour end. I issued the refund, and there is nothing further on our end to do or completein order for the refund to hit her account. It is now up to her bank to complete therefund. In addition, I spoke with a Customer Service Representative-[redacted] from[redacted] Merchant Services. She confirmed that the $70.00 refund was indeed processedby us, and completed by them on 7/25/2016. This is shown in the other page faxed tous by [redacted] from [redacted] Merchant Services.Hotels and motels are in the goods and service industry, and it is not unreasonable topartially pay for the goods and service that you used for part of the day, especially if yourefuse to accept a different room. Not only did the Housekeeper have an extra room toclean and extra laundry to wash, we pay for the electric and water they used during their shower and getting ready, as well as pay a credit card fee on each transaction to [redacted]Merchant Services. Due to using the room for clearly at least 4 hours, not 2 hours, wewill not process an additional refund.Please visit [redacted] Control's website for more information on bed bugs at[redacted] explains: "Bed bugs do not cling to people but they are notorious hitch hikers and can hide in our belongings(i.e. suitcase, purse, laptop bags). From there they can be introduced into ahome, hotel, office, hospital, or any other building as well as modes oftransportation. Sanitation is not a factor in whether or not you get bedbugs." Due to the fact that we did not find any bed bugs on, under or inside the bed,and due to the fact that the room has been rented out several times and we have notreceived a single complaint of bed bugs, without disrespect it is possible for guests tohave stayed previously in a hotel and the bed bugs traveled with them on their luggage.Again, I say this without disrespect to [redacted], but that is the informationprovided by professional pest control, Orkin.I hope this information is sufficient for you. Please let me know if you have anyquestions, or need further information in order to resolve this dispute.Thank you,ManagerBudget Inn

Dear Miss [redacted]Miss [redacted] checked in into room 206 which is a newly remodeled room that is why it required a $60 incidental refundable deposit, and the AC is 15,000 BTU with serial # [redacted]. The first 4 numbers are the manufacture date. Therefore, this AC was manufactured in Aug of 2015,...

and it considered as a very new AC. The point is there is no way the heat won't work that night We do not remember what the temperature was that night, but if it is freeze temperature and the AC will take a while to heat up the whole room especially in the early morning time when the temperature was the lowest of the day.Our motel tried to accommodate our guests the best way we could_ Therefore we offered 10 minutes grace period for guests to refuse the room if they don't like the room. However, Miss [redacted] stayed in the room the whole time till 1 minute before deadline for check-out time. Tile manager was here 9AM and took 30 minutes for lunch, so he was available the time that day. The guest had full 2 hours to complaint the issue to our manager before check-out, but she decided to check-out and then come back to make complaint which seems they tried to get a free night from us, The guest had signed the policies at check-in, so she agreed all the policies and rules. NO REFUND after 10 minutes of check-in. Please see the fax.Miss [redacted] used her reservation from [redacted] that night Please see the fax of her reservation which was not a NO-Show. Therefore, we never charged her a no show fee. If she got a statement showed that we charged her for NO-Show, and then we will accept this accusation. Miss [redacted] or [redacted] (she used on her reservation) had misspelled her name and it could be the issue for the system couldn't find her stay. However, we had confirmed with booking com that she had stayed with us.In conclusion, there is nothing we owed Miss [redacted], and we never charged her for no show. Thank you for trying to resolve the issue.Best Regards,[redacted]

In my attachmwnt photos are all the atains that were on aheeta at rimw of check in the front desk agent insisted that he was not changing sheets and that I could check out very rude and unprofessional I would like a full refund foe that stay..thank you

December 18, 2014I received customer complainant on Dec 15, 2014.Customer ([redacted]) stay in budget inn 10/23/2014 more than 1 hours, hour policy is after 15 minutes no refurd. Customer should come to the office within 15 minutes for refund, if they don't like the room. That way...

we did not pay back to customer money.We like to give refund back to the customer 40% ($28.80) for inconvenient.If you have any question please call me at [redacted] ex*, Sorry for inconvenient.Ajay P (Manager)

I am rejecting this response because:
This response is very difficult to understand, I booked two bed room for 2 adults, we never include 2 small kids (under 5) in the reservations, since they sleep with us. He is definitely making up the 6 people, it was 2 females and 2 small kids. We did book thru Hotels.com but paid this vendor directly. When he told us that we can't stay there and I asked for my money back, that he charged me, he said that I have to go thru Hotels.com, I called them as soon as we got to another motel, but they can't return money that they didn't charge me. My next step was to go to my credit card and dispute this charge as services were not provided. When my bank reached out to the motel, they were told that the charge is valid. All I need is to get my money back, services were not provided, we were told not to stay there, this is stealing.

Review: On May 27, 2014 I rented a room for a Week it cost $260 plus $5 for the key = $265.I was in room 107 I worked Tuesday night and came in Wednesday morning the 28 and went to sleep and when I woke up I was ate up with bed bugs. I went to the office and asked for my money back and they refused to pay me back they said they would call the orkin man and when he came and examined the room and confirmed it was bed bugs then they would refund me. I told them they could come look in the bed and see the blood. I have pictures of the bed sheets and of my body that is covered in bites. I have been trying to call the hotel and nobody answers.Desired Settlement: I would like to get my money refunded and if I have dr bills them paid if they do not return my money I will sue

Unsanitary, dirty place with many maintenance issues - no bars in the towel bars of sink and shower area, stained "bar towel" left as one of the towels. Cockroaches, dirty linens, wobble table, no [redacted] on drawer for bedside area. No credit cards accepted, only exact cash. We would never stay here again.

Review: I stayed in this hotel from March 1-4. I needed to stay in this hotel to be closer to school. The pictures online made the hotel look decent (that was not the case). I picked this hotel because it said it was pet friendly (did not state there was a pet fee, etc.) and there was also an option for me to have late check out (which I selected and made note of when I booked the hotel online). When I get there I automatically see red flags but I just kept thinking its just a couple days. On my last day (March 4th, 2015) I wake up to a bug sucking on my stomach. I immediately smash it. I was so freaked out I pulled back the covers and found another one crawling around ( I made a video of it). I looked over my body and found numerous bites/welts from these bugs. I took pictures of the biggest bites and went to school. I took the two bugs with me in a cup that was provided in the room. I asked my teacher what they were and she confirmed they were bed bugs and that I needed to report them to management and not to pay for the room because that is unacceptable. I went and talked to management and he didn't even hear me out he just said "not my problem, do whatever you have to". I said I want a refund this is disgusting. He said no refund and just kept bringing up my dog. He also said he had pest control there but they couldn't spray my room because of my dog. I think that is outrageous that they would spray a room while it is being occupied with all of my belongings!! There are plenty more concerns I could list about this particular site but the bed bugs are at the top of the list. It was an inconvenience for me. I had to wash all my stuff at a laundry mat before heading home after a long week. I also had to stop at the groomers to get my dog washed so I didn't bring these bugs into my house!Desired Settlement: I want a refund and I think the health department needs to visit this place. It is false advertising. They say they accommodate pets but that is a lie. The pictures of the rooms online look nothing like the ones in real life. The place in run down.

Business

Response:

I would like to respond to a recent customer complaint regarding the above property and ID number. As always, customer service comes first however as a property owner, I also have the right to defend my business from poor words. I am very sorry for this customer's service and experience. We strive to provide appropriate accommodations for this property. As anyone is aware, we are not a branded hotel that would provide the same standards as a branded three star hotel; however, we also maintain our appearance and standards for guests on a daily basis.Customer made this reservation through [redacted], and there are specific instructions on the site that pets are allowed but charges may apply. During arrival of this guest, she failed to notify the property of her large dog which is acceptable but with an applicable fee as stated on a lobby notification board and online. Customer then requested a late check out which on standard is about 2 pm however customer wanted to stay into the evening without paying any extra costs. This is not a policy at any hotel, as you can check. While the customer stayed at this property, she had the Do Not Disturb sign posted so she did not receive service during her stay. As per standard protocol, we also have a Pest Control company that does regular maintenance at the motel; however, they were not able to go into the room during her stay since she had the Do Not Disturb sign and an unattended dog inside the room. On the 4th of March, she came into the office and showed the manager a dead bed bug and requested a refund of her entire 3 night stay. The manager willingly offered her a refund of one night stay, and no extra penalty for her large dog that stayed in the room which would also require additional cleaning.After the customer left, the room was thoroughly inspected and no bed bugs were found. Bed bugs are a constant dilemma that hotels/motels deal with; however, as an owner of several properties, I am very persistent about cleanliness and appropriate measures to avoid these types of situations. Bed bugs can easily be transferred from person to person or from animal to person. With no evidence of bed bugs after the guest leaving it is likely probable that the bugs were not in the room during her stay. Customer has already rudely posted inappropriate reviews about this property online which does affect my business. Although the guest is open to her opinion, she should try to contact the property directly rather than attempting to smear one's reputation. Even still, I would like to offer this guest a 50% refund of her stay. If acceptable, she may respond or notify us through mail.Most Sincerely,[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I'm very offended that he is claiming I lied about the bugs. I actually still have the bugs in my possession. I had to go to the doctor because the bug bites were so bad that they got infected. I attached a copy of the doctors reporte. I just finished my antibiotics (which made me very sick with side effects). This has been the worst experience I have ever had with a hotel. Before going to my house I had to stop at a laundry mat to clean all of my clothes and suitcases so I did bring the bugs back to my house. I will attach a few photos and a video of the bug and bug bites. I am currently speaking with my credit card company because I absolutely refuse to pay this man a dime. It's unbelievable that he thinks cuddling with bed bugs is acceptable.

Regards,

Review: My wife and I stayed this hotel on October 15th-19th. 4 weeks ago we noticed a charge of $200 on our bank account from Budget Inn Anaheim. I called the hotel on a Sunday, and spoke with a gentleman who took down my information. He left a voicemail a couple days later and relayed that damage had been found on the tv and it needed to have a service technician come out to repair it, which was the reason for the charges. He also gave us the e-mail address of the property manager in order to contact him directly, which we did the next day(November 4th). I have e-mailed a total of 3 times over the course of 3 weeks, and have not received a response of any kind from the property manager. We had not used the tv until our third night there. When we turned it on, it would just scan through the inputs. We did nothing to the tv other than turn it on and then turn it back off when it did not work. We decided to just wait until checkout to let the front desk know, because we figured it would just give us an excuse to not waste our vacation watching television. When we went down to the front desk the final morning to checkout and let them know of the non-functioning tv, we stood at the window for over 10 minutes ringing the bell every 30 seconds, and no one came to the window to check us out. Because we had a shuttle van waiting for us, we could not afford to wait any longer. We placed the room keys with our printed reservation information through the window slot and left.Desired Settlement: I would like a reversal of the unauthorized charges, and a response from the property manager regarding my unanswered e-mails.

Business

Response:

To Whom it may concern,Revdex.comComplaint ID # [redacted]Customer: [redacted]Date of Stay October 15th - 19thIn reference to this complaint the following are the sequence of events that lead up to our fees of $200.00. During the entire stay of Mr. [redacted], we received no complaints in reference to the improper functions of the Television. These Flat Screen televisions are fairly NEW and we (the hotel) has never had any issues of these Flat Screen televisions since their installation.We do a routine check in all the rooms after the departure of each guest (Standard check up) checking the remote of these TV's are one of them. Not until Mr. [redacted] checked out of the we notice that the television did not work? We did the basics of checking the electricity and the outlets and found that they were functional. We then called a technician to see if there was a problem with the Television and at this time we found that someone was tampering of the Television.We have attached the parts that were tampered with, along with the Receipt of the repair which included the parts and labor. We also have lost revenue of this room due to fact that we could not rent this room until the Television was repaired. The average room rate of the hotel is about $79.00 plus tax. The property itself has gone through a major renovation and the Televisions are part of this renovation.Mr. [redacted] did not stop at the front desk to communicate this to us neither did he call the front desk the night before he checked out to complain about the television. In accordance to any email correspondence to management or the hotel, none was made with the exception to that of Mr. [redacted]These charges are legitimate as we have exhausted every avenue to rule out our guest from any damages, ut in this case it is clear that Mr. [redacted] had tampered with the Television.The actual damages does exceed $200.00 as we excluded the lost of revenue from the room rental, time and mileage driving to and from repair shop.We will also communicate this letter to Mr. [redacted] for clarification.Thank you for your time[redacted]Sales and MarketingBudget Inn - Anaheim1042 W Ball Rd.Anaheim, CA 92802Phone: (714) 535-5524Cell: (310) 920-0203

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Attached is the original voicemail that I received, along with copies of the 3 separate e-mails that I sent to the address I was given. At no time did I receive a reply whatsoever to the e-mails I sent. The call that I did receive did not even come from the manager, but from an employee who was relaying the information. It is now over 1 1/2 months later and I am just now receiving any kind of direct response from the building manager. Once again I stand by my earlier statement that I did not ever touch the television while we stayed at the hotel. The one night we did try and use it, the tv just scanned through the channels. When I went to say something to the front desk upon checkout, I rang the bell every 30 seconds for over 10 minutes, without anyone every coming to help us. I do not want to have to file an unauthorized charge claim with my bank, but I do not know what other course of action I have. I did not do any damage to a television, and I do not appreciate having an unauthorized $200 charge placed on my bank card.]Regards,[redacted]

Business

Response:

The guest in reference to the complaint stayed from October 15 to the 19th 2014 (4 nights) . During the course of the clients stay, they did NOT render any type of solution with the hotel in regards to the disfunction of the Television. It is unusual for any guest to best to in our hotel for (4 days) and not report any type of concerns they might have throughout their stay especially the malfunction of the television. As we have mentioned prior in our statement, the hotel checks every rooms prior to renting it out to the public to ensure all aspects of the rooms are functional. All out Televisions are fairly NEW as is the renovation of the hotel. We DID NOT any history of these Televisions having any type of problems especially one of this nature? It is not our intent to pursue this case as we respect and appreciate the business our guest provide. However, after exhausting all the ares to dispute our findings against our guest, ALL areas of our finding lead to this particular guest that occupied this room during the time period sated. Our records do not indicate any type of prior communication with our email ([email protected]) regardless, the hotel is still at a lost from the inability to rent the room and the replacement of the parts & labor of the Television as a result of deliberate tampering of the Television. The hotel is still stands strong on our convictions of the lesser charge of $200.00 for damages.

Review: my fiance and I are truck drivers we stay on the road and occasionally like to relax so we rented this hotel room and the first one they had given us was dirty the bed had not been made and no pillow cases so we switched rooms hoping the next would be better we came in and it seemed decent so we walked to the truck stop to eat we were gone for about a hour and a half we came back I turned down the sheets and there was a bug on the sheet I brushed it off thinking it was nothing I continued to look through the sheets and there were three bed bugs in the sheets and covers I'm so disgusted I simply asked for a refund of $65 dollars and the young girl at the counter told me even if she found anything herself there would be no refund given because there were no former complaints concerning this problem if I don't get refunded that is fine but someone needs to do something about this buisness its dirty and I would hate for a family to take this filth home with them I am now staying in a different hotel and had to pay another $68 which is fine because it's cleanDesired Settlement: I would at least like the money for the room refunded

Business

Response:

Website Complaint Response:

Dear Guest We are truly sorry for the inconvenience caused to you during your stay. Please be assured that this misfortune is an isolated incident, as our goal is to provide every guest with a totally positive stay with us. We hope this incidence will not discourage you from using the Budget Inn in the future. We realize that you make a decision each time you select the hotel that you will stay with. We want very much to show you that the decision you make will continue to be the correct one. As you check in at 4.50pm and after four hour you came to front desk at 9pm and complain about the bed bug, we know that, n we have no such a issue in motel that's why we send our onsite maintenance guy to look at the room and we have not found and bed bug in the room in present of you. As you know that when there is out side door which open out, it may bring out side flying bug in air if you keep the door open and and lights on, so that could be the issue. Also he found that room was used at good level. Once you in the room and use the room for four hour there is not much we can do Please be assured that your concerns will be dealt within a timely and professional fashion. We thank you for bringing this to our attention and will utilize your feedback to improve our efficiency and guest service in the future. Sincerely Yours, [redacted]

6/5/2014 11:59:01 AM

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I was not in the room for the full amount of time I only ever used the restroom I didnt shower or anything else me and my fiance went to the truck stop next door we sat down had dinner and wondered around for a while when we came back to the room I turned down the sheets and covers and there were two non flying bugs which were bed bugs in between the sheets and covers I look up a picture to be sure before I complained and it was the exact bugs that were in the bed your hotel is slack its unclean and when your maintenace man came to inspect the room I had already ripped the covers from the bed to inspect the rest of it and you dont want to get shut down for a nasty hotel so of course you will say there were no evidence of such claim you claim the mattress is brand new there were stains on the mattress and the sheets and cigerette holes in the cover nothing in that room is brand new and I resent you being a liar . I will not let this go until someone inspects every inch of that hotel because you dont deserve to be in a buisness where guest are suppose to be taken care of but instead your employees are not cleaning properly and instead of doing the right thing you want to make exscuses

Sincerely,