Budget Inn

This hotel was disgusting. It didn't look anything like the pictures advertised online. First of all, when you get there you can't walk into a lobby. It's a window on the outside for check-in. They said no refunds but it's not until you step inside the dirty room that you want one. I saw a roach, the tub had mildew around it and the chair in the room looked like someone was shot in it. When I left and asked for a refund they said no, although I had paid for six days. This motel shouldn't even be allowed on Priceline or other platforms. It is so nasty. Don't ever stay here. They should be ashamed to even offer this.

9106 N Interstate 35, Austin, TX

[redacted] ,In response to the complaint regarding the guest, Lisa Sharp, she is non-compliance with the ADA on service animalsAll service animals have been accepted at the property without a pet fee or deposit with current immunizations records for the service animalThat is the only item we request for service animals per ADA complianceShe did not provide immunization records nor was she willing to provide immunizations records upon check inTherefore, she was not issued a refund on the pet depositOur policy states in the office at the front desk, there is a pet fee that is non-refundableThe only pets charged deposits are all pets that are NOT service animals.** [redacted] ***

ID # [redacted] Dear Ms [redacted] We would like to clarify the way motel business calculating the (nights)Guests normally cheafter 3PM which is different from motel to motel, but it is very hour for guests who could start to check-inIf you have stayed in any hotel or motel before, you should know about that.Our cut of time for the same night is 7AMTherefore, anyone who checked in between 3PM to 7AM is considered as last nightIn this case, the guest indicated that she wanted to "secure" a weekly room which is a discounted rate of single nights, and weekly room is not always available because of its priceOur front desk employee [redacted] has been working for over a year and she knew how the nights were calculated, and she always required to inform the AM cheguest that AM is always last nightA lot of people are confused about this calculation, but the common sense is that if you add all the hours up, it can't be more than hours a dayIn this case, the guest tried to get an extra night for what she paid forOur system has fixed calculation of the nights, so it was correct that she cheon 28th night not 29th night, so the check-out time was 5th at 11AM not 6th at 11AMThis was not our mistake because we never forced guest to chein early morning, and guest always had to wait till 3PM to chefor the nightWe will never ask guest to wait till 7AM to chebecause it will leave guest to stay over hours a day.In Mrs [redacted] statement, it seems that she was explained the situation and she had difficulty of understanding how the nights were calculatedWe hope she can understand now after the written explanation.The allegation of $to $wasn't true because they actually stayed nightsTherefore, the dispute amount of $was illegible because guest had received total amount of nights that was supposed to beTherefore, we couldn't refund any money back to the guest because there wasn't any error.The key remote deposit of$was refunded back to guest's credit card on Oct5th, at 11:12AM.We have enclosed a copy of the receipt and the log of her cheand check-out timePlease feel free to contact me, if you still have question about the calculation? Thank you.Sincerely yours,? [redacted] ***10/16/

I am writing this letter in dispute to Howell Engine Developments actions regards to an engine wire harness I purchased in September I purchased a wire harness for a Chevy Vortec 4.3l Vas well as the computer tuned for the specific engine When it arrived the craftsmanship was excellent and felt I went with the right company Once the engine was installed into the vehicle, I then had the wiring professionally completed and the Howell Engine Development harness instlled I then tried to start the engine and over and over the engine didn’t fire, it turned over but didn’t fire We then called Howell and they suggested to replace the distributor, which I did and again the engine turned over but didn’t fire We called Howell again and they advised we may have received a bad harness and to “jump” two of the wires; they gave us the pin codes to connect together and we did this and again turn over but no fire Becoming increasingly frustrated that they only way to start the

Ms [redacted] Our motel has minutes grace period for guest to decide to refuse the roomIt was posted in the lobby and also on the guest registration card that guest signedGuest stated that he had stayed in the room for minutes which had passed the grace periodTherefore, we are not able to refund room chargeHowever, we had issued $back to his credit card the same night Please find the copies of the registration card and the refund of $Thank you very muchRegards, [redacted] ***

I would like to respond to a recent customer complaint regarding the above property and ID number As always, customer service comes first however as a property owner, I also have the right to defend my business from poor words I am very sorry for this customer's service and experienceWe strive to provide appropriate accommodations for this propertyAs anyone is aware, we are not a branded hotel that would provide the same standards as a branded three star hotel; however, we also maintain our appearance and standards for guests on a daily basis.Customer made this reservation through [redacted] , and there are specific instructions on the site that pets are allowed but charges may applyDuring arrival of this guest, she failed to notify the property of her large dog which is acceptable but with an applicable fee as stated on a lobby notification board and online Customer then requested a late check out which on standard is about pm however customer wanted to stay into the evening without paying any extra costsThis is not a policy at any hotel, as you can checkWhile the customer stayed at this property, she had the Do Not Disturb sign posted so she did not receive service during her stayAs per standard protocol, we also have a Pest Control company that does regular maintenance at the motel; however, they were not able to go into the room during her stay since she had the Do Not Disturb sign and an unattended dog inside the roomOn the 4th of March, she came into the office and showed the manager a dead bed bug and requested a refund of her entire night stayThe manager willingly offered her a refund of one night stay, and no extra penalty for her large dog that stayed in the room which would also require additional cleaning.After the customer left, the room was thoroughly inspected and no bed bugs were foundBed bugs are a constant dilemma that hotels/motels deal with; however, as an owner of several properties, I am very persistent about cleanliness and appropriate measures to avoid these types of situationsBed bugs can easily be transferred from person to person or from animal to person With no evidence of bed bugs after the guest leaving it is likely probable that the bugs were not in the room during her stayCustomer has already rudely posted inappropriate reviews about this property online which does affect my businessAlthough the guest is open to her opinion, she should try to contact the property directly rather than attempting to smear one's reputationEven still, I would like to offer this guest a 50% refund of her stayIf acceptable, she may respond or notify us through mail.Most Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Again, the vendor did not go over contract with me and was hurrying me to make a decision because her next client was in the officeAlso, ? the vendor is not forthcoming about extra costs of supplements that are not included in the total priceAgain, I want to stress that I signed the contract on a Friday and cancelled on Sunday afternoonI received no services or guidance over that two day period that would warrant her to collect $1,from meI feel that she is taking advantage of and is basically stealing money from innocent people that are trying to better themselves Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/10/26) */ After many attempts by separate Doctors, we can't seem to please the patientDr [redacted] made his original set of dentures 2-25-with a soft liner on the lower, then adjusted the fee for the soft liner and put a hard liner in 4-15-after adjustment appointments Dr [redacted] remade his lower denture at no charge on 8-20-He came in for more adjustments in and then came back in Feb of (months in between appointments) and had more adjustmentsDr [redacted] has stated that if he felt that he could do anything different he would, however if he remade the denture it would have the same resultThe denture looks great and when he has come in for adjustments, he does't have visible places where the denture is rubbing we have had to adjust where he tells us it's bothering him(Generally it's visible on the gums when dentures don't fit properly)At the patient's last appointment he couldn't tell us where it hurt, only that it's never been rightDr [redacted] has informed him there is nothing else he can do for him Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/11/07) */ Dr [redacted] reply was just what I expectedAll he said were insults to my intelligence implying I would invest [redacted] on a set of teeth that fit perfect and are comfortable to wear and not wear themAs far as visible sores, if you don't wear them for a limited time and go back to your year old teeth, that might explain thatIt looks like all they plan to do is keep my money and made it very obliviousI will make sure to tell all my friends of my experience with Northside Dental Clinic and I assure they are numerous Final Business Response / [redacted] (4000, 17, 2016/11/16) */ After we remade the denture in August of 2015, the patient came in only one time per month Sept 3rd, Oct 1st and then Nov 6th in and then didn't return for months until February of For that reason, the Dr assumed the dentures were fitting better for the patientGetting used to a new denture is like "breaking in" a new pair of shoesThe fact that the patient refuses to wear the dentures while he's "breaking them in" makes it impossible to adjust them accuratelyWith the time and materials spent on making the original denture, then relining the denture and then remaking the denture it is not feasible to refund the patient's money Final Consumer Response / [redacted] (4200, 20, 2016/11/23) */ November 22, Revdex.com Serving Southwest Missouri S Campbell Avenue Springfield, MO RE: Complaint Case #XXXXXX Revdex.com Administer, In response to the above referenced case Business Rebuttal Response, dated 11/16/2016, Mr [redacted] states the following: " In February 2015, was in need of a new pair of dentures, since my pair were approximately twenty years oldI chose Northside Dental Clinic for my new dentures, believing they would be of excellent quality, especially since they had an in-house lab and customized fitI was told their [redacted] Plus dentures were top-of-the-line, and worth the high priceSo, I purchased the [redacted] dentures with soft liners, as suggested by Dr [redacted] , on February 25, 2015, paid-in-full [redacted] dollars When I received my new [redacted] dentures they did not fit correctlyThey were extremely uncomfortableI was told this was and to go home and wear them, then come back inI did, and on Apri115, 2015, went in for a re-alignmentThereafter, I would get an adjustment, wear them for two or three weeks, then return again The routine was one of Dr [redacted] 's assistants (usually a different person each time), would ask me to point out the pressure point(s) and/or the area(s) of discomfort(s), then make an adjustmentI would then go home, wear them, hoping the new adjustment would alleviate the sorenessHowever, even though the initial pressure/discomfort point(s) would feel better, another different or new pressure point(s) would developIn direct response to Dr [redacted] 's remark about no sores visible on my gums, I did not develop visible 'sores' because, as a wearer of dentures for approximately years, I knew when to take them out and give my gums a rest.) Dr [redacted] also adjusted my dentures on August 6, 18, and 20, It was apparent to Dr [redacted] , [redacted] and me that a change was needed On August 20, 2015, it was agreed that Northside Dental would my lower plate with a hard linerI picked it up on August 25thcontinued to wear my dentures, and return to their office at least monthly to try and correct the fitIn direct response to Dr [redacted] 's remark about my pro-longed absence between visits, this was due to a combination of age (83), inclement weather, or illnessDr [redacted] and Dr [redacted] also made adjustments I could not make Dr [redacted] or his staff, understand that my dentures just never fit correctly from the beginningMy continued attempts of good faith, as evidenced by my many office visits, is/were dearly evidentOn my last visit, September 14, 2016, was told by Dr [redacted] and another staff member that nothing could be doneI have not returned to their office" Mr [redacted] would like to remind Northside Dental Clinic of their warranty statement, as found on their website convw.northsidedental_corn>: we customize the fit in a single visitWe also offer a variety of plans and prices, with free adjustments, for life no matter which set you get....we offer dentures ranging from custom to high-grade, [redacted] Plus acrylic dentures...with free adjustments as long as you have the dentures." The inferred warranty is such that the customer believes that their denture(s) will fit properly upon receipt with adjustments needed only from time to time Mr [redacted] traveled from his home, outside of Springfield, Missouri, to Northside Dental Clinic nineteen times (times) for a total of [redacted] milesGiven Mr***'s invested time, good- faith efforts, and payment in-full, Mr [redacted] and should be entitled to a complete refund of goods paid, [redacted] plus IRS medical mileage reiumbursement of [redacted] for a total of [redacted]

Hello: We received your above letter today Above guest checked in about 1:am on 2/29/SaturdayAfter about complaint ask refundWhile checked in time signed by guest hotel policyNo refund any circumstancesWe offered to change roomAfter deniedI locked room at night time and not found any disturbanceHe wants all refundAfter used of our facility hoursAs Service offered at time $after want desk area waited and disruptions they wentThere is no refund after use of room about hoursPeriod At time we offered to change room or take $on credit card

Here is attached copy we refunded on same day please contact to [redacted] for refundwe got this amount after commission I request to Revdex.com please do not consider this complaint we have made to Mr[redacted] satisfiedagain we are sorry for your experiance ThnkasVijay

Complaint: [redacted] I am rejecting this response because: I am rejecting this response because: The response that was given regarding my stay at Budget Inn is totally untrue and very unprofessional.? If a company, like Budget Inn, is currently in the hospitality field then they should fully understand that the customer feels that she was treated poorly and left very unsatisfied with the service that was given in this situation.? ? I guess they do not go by the old saying "A Customer Is Always Right".? I feel they should go over their calculations, dates and times during my stay again so they can fully understand why I feel like I was "cheated" out of a whole day's stay at their motel.? ***, the employee who checked me in for a weekly rental, NEVER explained the time restrictions of renting a room at am during the early morning hours and at that particular time, it would count as the day before.? I specifically asked ***, “So, now that I am checked in, would that mean that my weekly rent is paid in full and not due again until September 6th which is next Friday at am ?" Check out time?” She responded with a quick “Yes”.? The company has cameras everywhere on property for safety reasons and I was also told that the front desk records all conversations between the front desk and their clients.? If the Budget Inn would take a little extra time to research this further to make sure that their customer is treated fairly with the best customer service possible then this would save all of us a great deal of timeWe might have rented the room at 4:am on September 19th but we did not start moving our stuff onto the property until after 9am that morning.? ? Anything after midnight on any day is considered the day the calendar shows as the next day.? I stayed at Budget Inn from early morning on Friday 9/29/thru Thursday 10/05/at am, when we were asked to leave.? That would be a total of nights that we slept at Budget Inn, NOT nights as stated by the motelI feel that I deserve a $refund for the 7th night in which I did not sleep therePlease contact me when you receive this responseThank you for your time [redacted] ***-***- [redacted] ?

December 18, 2014I received customer complainant on Dec 15, 2014.Customer ( [redacted] ) stay in budget inn 10/23/more than hours, hour policy is after minutes no refurdCustomer should come to the office within minutes for refund, if they don't like the roomThat way we did not pay back to customer money.We like to give refund back to the customer 40% ($28.80) for inconvenient.If you have any question please call me at [redacted] ex*, Sorry for inconvenient.Ajay P (Manager)

Complaint: [redacted] I am rejecting this response because:? Business did not provide adequate time to read contract and did not review the contract with me as stated? I was provided the contract less than five minutes prior to the next client's appointment and was told another client had arrived and was waiting? This was a high pressure sale in which a complicated contract is used and insufficient time was given to review the contract prior to signing? Additionally, I was not provided a copy of the contract upon leaving? ? The business's rebuttal to my complaint included sharing personal information with third parties? This is not acceptable? ? Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm very offended that he is claiming I lied about the bugsI actually still have the bugs in my possessionI had to go to the doctor because the bug bites were so bad that they got infectedI attached a copy of the doctors reporteI just finished my antibiotics (which made me very sick with side effects) This has been the worst experience I have ever had with a hotelBefore going to my house I had to stop at a laundry mat to clean all of my clothes and suitcases so I did bring the bugs back to my houseI will attach a few photos and a video of the bug and bug bitesI am currently speaking with my credit card company because I absolutely refuse to pay this man a dime It's unbelievable that he thinks cuddling with bed bugs is acceptable.
Regards,
*** ***

The client read and signed every paragraph of the agreement, which is very clear and specific She agreed that she was 100% committed to this coaching program before we ever agreed to accept her case

JULY 24, Dear *** ***:The Revdex.com"Respond to this Complaint", ID of ***We have called and spoken to the geust Budget Inn did apologizes to her about the Complanit, and the settlement has been done, we come to conclusion that Budget Inn, will give
to her (*** *** ***)$off of next purchaseIf you kindly close the case for this Complaint.Regards, Sunny P
Budget Inn

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
For the company to say I am falsely accusing them of having a big problem would be obsurd I have a video in my phone recorded on the morning after my nights stay in the room a bug crawling in the bed (my phone states the date and time the video was taken by the way) How can a video recorded on the same date and time as my stay be fake? Since then I have spoken with people who have stayed at the motel and no longer do so because of bug issues I have even spoken with someone who had to visit a hospital because of an allergic reaction he received from getting bit by bugs there something like my issue It is one thing to be aware of your issue and try to fix it but it is another when you are aware and shaming the same people who have paid your business for its service I will not stop here as I have contacted the health department regarding this situation It seems to me as the owners are trying to make me look ignorant because I have chosen to bring this issue about If their rooms are so clean why are there stains on the sheets, mold dripping from ceilings in the bathroom when the shower is hot, grit and grime between the tile on the floors, dust and dirt in every crevice of the bathroom and some parts of the room, trash left in the drawers, heating and AC UNITS whose filters are filthy and some units not even working correctly I would not shame a business that I have stayed plenty of occasions if there was no validity to my complaint These people are only trying to get out of disbursing money back to me that should be owed because of my issue As stated, I have contacted the health department and will not put this to rest until a solution is received
Regards,
*** ***

My family and I were very unhappy felt very left out and mistreated by services that were to be provided to my family and small disabled children, first we were not greeted kindly or respectful, our family dinner time was interrupted by a teen boy who came and fixed put TV because the cable had no single, than my Child had a nervous break down do to the internet having continuous Interruption of lost signal or not working and shutting off while trying to complete online homework, the continuous interruption was frustrating for my autistic child with constant Interruption with fixing the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I have rejected the business’ response on the basis that we have since settled my grievance with arefundI would like to give the business the opportunity to change the response cover letter to “We have settled the complaint to the consumer’s satisfaction.”Moreover, the company has since privately indicated that they have since changed their ‘plans’ as a result of ‘the experience’I think this would be helpful information to also be noted in their responseAs such, I will also give the company the opportunity to state that in a revised response.This is by no means an attempt to be difficult, but it is an opportunity for both parties involved to be fair; to each other, and to the public, with full disclosure of the resolution
Regards,
*** ***

I emailed consumer once receiving complaint, the price for the big room is posted,there was no deception in pricingAs far as not using the room, nothing was said at the time, instead after the factI cannot refund if problems are not brought to our attention right away, so we can address them
immediately