Budget Inn

Initial Business Response /* (1000, 6, 2015/09/24) */

On Sunday July 16, at 2:48pm, we were purchasing groceries from Tony's Finer Foods At the checkout, I paid with my debit card and selected cash back for $ The cashier (Lakesha) handed me a fifty dollar bill along with my receipt I took the money, placed it in my wallet and left the store We immediately went across the street to a *** store to purchase bathroom items When we proceeded to the checkout, I pulled out the $bill to pay The cashier (Vince) checked the money with his counterfeit detector pen, noticed it was counterfeit and called his manager (Shanitha W***) The manager at *** re-verified the money and told us that the bill was counterfeit She handed me back the money and I completed the transaction with my debit card at 3:08pm We immediately went back to Tony's Finer Foods and spoke with managers One of the manager's names is Jaziel E*** (Co-Manager) They took the $and my receipt, went to the store office to check every

We discovered that our room was infested with bed bugs when my girl friend was bittenDespite showing him a live bed bug we had captured in a cup and the bites we had received on our arms, the manager refused to give us a refund when we checked out hours after we had first checked in

*** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
This is to report that the motel in my complaint sent
me a complete refund (check) on July 27. Earlier I spoke with the manager on the phone and she promised to have fumigation for bed bugs done on the whole motel, not just Room **. However, I have no verification that this was completed . Thank you for your attention to this matter.*** *** ***

Initial Business Response /* (1000, 17, 2015/07/23) */
Dear *** ***,
This email is regarding the complaint # XXXXXXXX
I received your letter few days backBut I had not received any letter prior to this letter for the complaintAnd because of that I was not able to reply for the
complaintI would like to explain the issue related to the complaint
Prior to this customer (***), we were renting same room to different customer, but we never had any single complaint regarding the bedbug from any customer for the same room*** was the first customer who complaint for bedbugSo it might be possible that the *** might bring bedbug from somewhere else and she might not even know about it
But as soon as *** reported bedbug in the room, we refunded the amount immediately to herAnd we stop renting the room until it treated by pest controlAnd when pest control agency did the inspection, they did not find a single bedbug in the roomEven though there was not a single bedbug found in the room, pest control agency did bedbug treatmentPlease find the invoice for bedbug treatment
Again, please let me know if you need any additional information or clarification regarding this complaint
Thank You,
***
Initial Consumer Rebuttal /* (2000, 19, 2015/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to respond that this is very untrueI was given the run around and intially denied a refundAfter several calls, emails and providing images of the room and my bites I was refunded through booking .comTo say I may have brought them myself from elsewhere is a blatant lie as I provided images of the mattress infestation that could not have occurred in my one night stayFurthermore after researching the hotel after my horrible experience they have had many reviews about their bed bug infestation as far back as YEAR AGOTo try and place the blame on me shows a lack of honesty and integrity in their business practicesThis matter could have been easily resolved if the room would have been inspected at the time of my complaintInstead I was left without a room and if I would not have filed my complaint would have been swept under the rug

Dear Miss ***Miss *** checked in into room which is a newly remodeled room that is why it required a $incidental refundable deposit, and the AC is 15,BTU with serial # ***The first numbers are the manufacture dateTherefore, this AC was manufactured in Aug of 2015,
and it considered as a very new ACThe point is there is no way the heat won't work that night We do not remember what the temperature was that night, but if it is freeze temperature and the AC will take a while to heat up the whole room especially in the early morning time when the temperature was the lowest of the day.Our motel tried to accommodate our guests the best way we could_ Therefore we offered minutes grace period for guests to refuse the room if they don't like the roomHowever, Miss *** stayed in the room the whole time till minute before deadline for check-out timeTile manager was here 9AM and took minutes for lunch, so he was available the time that dayThe guest had full hours to complaint the issue to our manager before check-out, but she decided to check-out and then come back to make complaint which seems they tried to get a free night from us, The guest had signed the policies at check-in, so she agreed all the policies and rulesNO REFUND after minutes of check-inPlease see the fax.Miss *** used her reservation from *** that night Please see the fax of her reservation which was not a NO-ShowTherefore, we never charged her a no show feeIf she got a statement showed that we charged her for NO-Show, and then we will accept this accusationMiss *** or *** (she used on her reservation) had misspelled her name and it could be the issue for the system couldn't find her stayHowever, we had confirmed with booking com that she had stayed with us.In conclusion, there is nothing we owed Miss ***, and we never charged her for no showThank you for trying to resolve the issue.Best Regards,*** ***

Initial Business Response /* (1000, 5, 2015/10/21) */
Early morning on October 1, 2015, the customer in room came to the office to complain of sewage problemsOur policy is that we do not issue refunds after a room has been occupied and usedHowever, since our maintenance man was not in at
that time, and we did not want the customer to remain in a room that was having plumbing issues, we offered to provide her another room at no costShe refusedIn the morning we had the maintenance man clear out the plumbing in that room and he had discovered there were non-flushable items flushed down the toilet, which caused the back upIf this were done by a previous guest, housekeeping would have informed us as they were the last ones to flush the toilet prior to this guestAside from the motel policy, we certainly cannot issue a refund to a customer that has used the toilet to discard items and cause a back up in plumbingThe staff has explained this over the phone, but will contact this guest to explain this once againThank you

I would never suggest this hotel to anyone (unless you're a drug dealer because I witnessed plenty of that going on around the older section of the property)While checking in, I was rudely told I was not allowed to have any guest of any kindWhen I tried to ask, or explain that my daughter and grandson were going to visit me, I was interrupted every timeWhen I asked to speak with the manager, the ladies husband came in the room yelling at me as well as threatening meI never raised my voice, showed any anger or aggression of any kindI tried repeatedly to calm the man down, explaining there was simply a misunderstandingI only wanted to see my one year old grandsonThe man would never consent to even listening to me much less agree to allow me to invite my daughter and grandson to a room I was paying for

Complaint: ***
I am rejecting this response because:
I am rejecting this response because: The response that was given regarding my stay at Budget Inn is totally untrue and very unprofessional.? If a company, like Budget Inn, is currently in the hospitality field then they should fully understand that the customer feels that she was treated poorly and left very unsatisfied with the service that was given in this situation.? ? I guess they do not go by the old saying "A Customer Is Always Right".? I feel they should go over their calculations, dates and times during my stay again so they can fully understand why I feel like I was "cheated" out of a whole day's stay at their motel.? ***, the employee who checked me in for a weekly rental, NEVER explained the time restrictions of renting a room at am during the early morning hours and at that particular time, it would count as the day before.? I specifically asked ***, “So, now that I am checked in, would that mean that my weekly rent is paid in full and not due again until September 6th which is next Friday at am ??" Check out time?” She responded with a quick “Yes”.? The company has cameras everywhere on property for safety reasons and I was also told that the front desk records all conversations between the front desk and their clients.? If the Budget Inn would take a little extra time to research this further to make sure that their customer is treated fairly with the best customer service possible then this would save all of us a great deal of timeWe might have rented the room at 4:am on September 19th but we did not start moving our stuff onto the property until after 9am that morning.? ? Anything after midnight on any day is considered the day the calendar shows as the next day.? I stayed at Budget Inn from early morning on Friday 9/29/thru Thursday 10/05/at am, when we were asked to leave.? That would be a total of nights that we slept at Budget Inn, NOT nights as stated by the motelI feel that I deserve a $refund for the 7th night in which I did not sleep therePlease contact me when you receive this responseThank you for your time*** *** ***-***-*** ?

Complaint: ***
I am rejecting this response because:? Business did not provide adequate time to read contract and did not review the contract with me as stated? I was provided the contract less than five minutes prior to the next client's appointment and was told another client had arrived and was waiting? This was a high pressure sale in which a complicated contract is used and insufficient time was given to review the contract prior to signing? Additionally, I was not provided a copy of the contract upon leaving? ? The business's rebuttal to my complaint included sharing personal information with third parties? This is not acceptable? ?
Regards,
*** ***

*** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
? This is to report that the motel in my complaint sent
me a complete refund (check) on July 27.? ? Earlier I spoke with the manager on the phone and she promised to have fumigation for bed bugs done on the whole motel, not just Room **.? However,? I have no verification that this was completed .? Thank you for your attention to this matter.*** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
For the company to say I am falsely accusing them of having a big problem would be obsurd? I have a video in my phone recorded on the morning after my nights stay in the room a bug crawling in the bed (my phone states the date and time the video was taken by the way)? How can a video recorded on the same date and time as my stay be fake? ? Since then I have spoken with people who have stayed at the motel and no longer do so because of bug issues? I have even spoken with someone who had to visit a hospital because of an allergic reaction he received from getting bit by bugs there something like my issue? It is one thing to be aware of your issue and try to fix it but it is another when you are aware and shaming the same people who have paid your business for its service? I will not stop here as I have contacted the health department regarding this situation? It seems to me as the owners are trying to make me look ignorant because I have chosen to bring this issue about? If their rooms are so clean why are there stains on the sheets, mold dripping from ceilings in the bathroom when the shower is hot, grit and grime between the tile on the floors, dust and dirt in every crevice of the bathroom and some parts of the room, trash left in the drawers, ? heating and AC UNITS whose filters are filthy and some units not even working correctly? I would not shame a business that I have stayed plenty of occasions if there was no validity to my complaint? These people are only trying to get out of disbursing money back to me that should be owed because of my issue? As stated, I have contacted the health department and will not put this to rest until a solution is received
Regards,
*** ***

this person check in with two bed two person. then 10 min later I found out they had 6 people all to gether.  I ask them to pay for extra person see tale no I told here I will charge your credit card she tale me to cancel. I said that you make reservation on hotel .com that I can't cancel your...

reservation. she got mad I will see you. I will dispute my  money. and she left. she tray to dispute that amount but did't work now she when to Revdex.com.

Here is attached  copy we refunded on same day please contact to [redacted] for refundwe got this amount after commission i request to Revdex.com please do not consider this complaint we have made to Mr.[redacted] satisfiedagain we are sorry for your experiance ThnkasVijay

This kennel provided me with the perfect dog for my needs. I needed a puppy who would be trained as a service dog and [redacted] could not have found a better match. I would definitely recommend his business.

ID #[redacted]Dear Ms. [redacted]We would like to clarify the way motel business calculating the (nights). Guests normally check-in after 3PM which is different from motel to motel, but it is very normal hour for guests who could start to check-in. If you have stayed in any hotel or motel...

before, you should know about that.Our cut of time for the same night is 7AM. Therefore, anyone who checked in between 3PM to 7AM is considered as last night. In this case, the guest indicated that she wanted to "secure" a weekly room which is a discounted rate of 7 single nights, and weekly room is not always available because of its price. Our front desk employee [redacted] has been working for over a year and she knew how the nights were calculated, and she always required to inform the AM check-in guest that AM is always last night. A lot of people are confused about this calculation, but the common sense is that if you add all the hours up, it can't be more than 24 hours a day. In this case, the guest tried to get an extra night for what she paid for. Our system has fixed calculation of the nights, so it was correct that she check-in on 28th night not 29th night, so the check-out time was 5th at 11AM not 6th at 11AM. This was not our mistake because we never forced guest to check-in in early morning, and guest always had to wait till 3PM to check-in for the night. We will never ask guest to wait till 7AM to check-in because it will leave guest to stay over 28 hours a day.In Mrs. [redacted] statement, it seems that she was explained the situation and she had difficulty of understanding how the nights were calculated. We hope she can understand now after the written explanation.The allegation of $60 to $65 wasn't true because they actually stayed 7 nights. Therefore, the dispute amount of $60 was illegible because guest had received total amount of nights that was supposed to be. Therefore, we couldn't refund any money back to the guest because there wasn't any error.The key remote deposit of$10 was refunded back to guest's credit card on Oct. 5th, 2017 at 11:12AM.We have enclosed a copy of the receipt and the log of her check-in and check-out time. Please feel free to contact me, if you still have question about the calculation.  Thank you.Sincerely yours, [redacted]10/16/2017

I had sent out a email on October 7, 2017. Here is what the email looks like. ---------- Forwarded message ----------From: Kantu P[redacted]Date: Sat, Oct 7, 2017 at 1:29 PM[redacted] [redacted]Hello,I have...

received a letter in the mail about the client [redacted] I have read the comments of what the guest has said the indecent has happened. As Written in the letter in would be best if you know both sides of the story. At the time that the guest was first trying to check in, the guest was told that she would have to wait for the room to get cleaned and also was asked of how many people would be staying. The guest did have a coupon for the hotel and said that it would only be one person. [redacted] has been at the hotel several times prior to this stay. Behind the check in counter there is a board written in colorful letters stating that "All guest must have a valid state Id & must provide vehicle information along with phone number upon checking in." [redacted] had said that it would only be her staying and no one else. I was the one that checked her in at the time of her coming back when trying to get a room. We have no record or any information of the daughter. [redacted] and her daughter were not the only guest at the hotel. We have several guest that do stay without vehicles so they take the bus and also guest who do leave for work in the morning and don't get back until the evening. With the area we are at, we are extra conscious about who is coming in and out of the hotel to make sure that all our guest have no issues and no one is doing anything that they are not supposed to be at the hotel. We want our guest to feel safe and have no issues. While the employee at the office was looking at the cameras already, he had seen [redacted] going into the room with dogs. Once again on the board behind check in counter with colorful letters it says "Pet Fee: $15.00 per pet/ per night." The employee then checked the computer to see if the dogs were charged and it did not show anything. While I am at the property outside working, the employee calls me to verify if I had known anything about the pets to make sure that it was not a fault on our end that we might have forgotten to post anything or if the guest did not mention anything. I told employee that I have no knowledge of the pets so told him to contact guest about If the pets would be here all night if so then there would be a pet fee. The employee tried to call but was not able to get anyone to answer to he went to the guest room and knocked on the door. The Daughter had answered the door and said that they are ok with paying the pet fee and that they only have 2 pets. The employee had said that is fine. While employee was walking around the hotel and taking care of some other things, [redacted] saw the employee and the employee just questioned of how many pets they had due to seeing in the camera that there were 3 n daughter had said 2. [redacted] said that is fine I am going for the money for the pet fee. Once again the employee gets busy doing other things and waits until about one and half hour before calling me letting me know that [redacted] had said that she is going then to get the money for the pets and it has been one and half hour and still nothing. He waited for about another 10 minutes then came and found me in the back fixing something in another room. We both went to the room. I had knocked so that I would be able to talk to [redacted] to find out the situation and see what was going on. When I knocked on the door, the daughter answered and said that they are leaving. Both [redacted] and the daughter had fully relaxed, packed and showered in the time that they said that they were going to go get the pet fees until I came to ask about the pet fee. My employee was not there several of times and did not try to only keep an eye on them only as written in the letter of they were being watched. With the hotel next to us in the process of trying to get reopened almost worked out. Not all employees are able to sit there and only watch one guest while they have other guest to take care of along with helping the other side. After the many issues that have began from the beginning until the time [redacted] along with daughter left, they were able to relax, take a shower, go somewhere else but not clarify anything about the pet fee from what she said, then I don't see of why she would need to ask for a refund. She had plenty of time in the room. Also did not tell the truth while trying to check in. Also written on the board it says "If failure to follow request then there would be no refunds." All things are written out for the guest to see and are told to make sure they have read everything, if questions then please ask and we would be able to help better understand them. If Revdex.com still thinks that we need to give her a refund then please let me know after hearing our side of the story.Thank you, Sonia P[redacted]General Manager[redacted]

Initial Business Response /* (1000, 5, 2016/10/26) */
After many attempts by 2 separate Doctors, we can't seem to please the patient. Dr [redacted] made his original set of dentures 2-25-15 with a soft liner on the lower, then adjusted the fee for the soft liner and put a hard liner in 4-15-15 after 8...

adjustment appointments Dr [redacted] remade his lower denture at no charge on 8-20-15. He came in for 3 more adjustments in 2015 and then came back in Feb of 2016 (3 months in between appointments) and had 7 more adjustments. Dr [redacted] has stated that if he felt that he could do anything different he would, however if he remade the denture it would have the same result. The denture looks great and when he has come in for adjustments, he does't have visible places where the denture is rubbing we have had to adjust where he tells us it's bothering him. (Generally it's visible on the gums when dentures don't fit properly). At the patient's last appointment he couldn't tell us where it hurt, only that it's never been right. Dr [redacted] has informed him there is nothing else he can do for him.
Initial Consumer Rebuttal /* (3000, 11, 2016/11/07) */
Dr [redacted] reply was just what I expected. All he said were insults to my intelligence implying I would invest [redacted] on a set of teeth that fit perfect and are comfortable to wear and not wear them. As far as visible sores, if you don't wear them for a limited time and go back to your 20 year old teeth, that might explain that. It looks like all they plan to do is keep my money and made it very oblivious. I will make sure to tell all my friends of my experience with Northside Dental Clinic and I assure they are numerous.
Final Business Response /* (4000, 17, 2016/11/16) */
After we remade the denture in August of 2015, the patient came in only one time per month Sept 3rd, Oct 1st and then Nov 6th in 2015 and then didn't return for 3 months until February of 2016. For that reason, the Dr assumed the dentures were fitting better for the patient. Getting used to a new denture is like "breaking in" a new pair of shoes. The fact that the patient refuses to wear the dentures while he's "breaking them in" makes it impossible to adjust them accurately. With the time and materials spent on making the original denture, then relining the denture and then remaking the denture it is not feasible to refund the patient's money.
Final Consumer Response /* (4200, 20, 2016/11/23) */
November 22, 2016
Revdex.com Serving Southwest Missouri
2754 S Campbell Avenue
Springfield, MO 65807
RE:
Complaint Case #XXXXXX
Revdex.com Administer,
In response to the above referenced case
Business Rebuttal Response, dated 11/16/2016,
Mr. [redacted] states the following:
" In February 2015, 1 was in need of a new pair of dentures, since my pair were
approximately twenty years old. I chose Northside Dental Clinic for my new dentures,
believing they would be of excellent quality, especially since they had an in-house lab
and customized fit. I was told their [redacted] Plus dentures were top-of-the-line, and worth
the high price. So, I purchased the [redacted] dentures with soft liners, as suggested by Dr.
[redacted], on February 25, 2015, paid-in-full [redacted] dollars.
When I received my new [redacted] dentures they did not fit correctly. They were extremely
uncomfortable. I was told this was normal and to go home and wear them, then come
back in. I did, and on Apri115, 2015, went in for a re-alignment. Thereafter, I would get
an adjustment, wear them for two or three weeks, then return again.
The routine was one of Dr. [redacted]'s assistants (usually a different person each time),
would ask me to point out the pressure point(s) and/or the area(s) of discomfort(s), then
make an adjustment. I would then go home, wear them, hoping the new adjustment
would alleviate the soreness. However, even though the initial pressure/discomfort
point(s) would feel better, another different or new pressure point(s) would develop. In
direct response to Dr. [redacted]'s remark about no sores visible on my gums,
I did not
develop visible 'sores' because, as a wearer of dentures for approximately 25 years, I
knew when to take them out and give my gums a rest.)
Dr. [redacted] also adjusted my
dentures on August 6, 18, and 20, 2015.
It was apparent to Dr. [redacted] and me that a change was needed.
On August
1
20, 2015, it was agreed that Northside Dental would re-do my lower plate with a hard
liner. I picked it up on August 25th. 1 continued to wear my dentures, and return to their
office at least monthly to try and correct the fit. In direct response to Dr. [redacted]'s remark
about my pro-longed absence between visits, this was due to a combination of age (83),
inclement weather, or illness. Dr. [redacted] and Dr. [redacted] also made adjustments.
I could not make Dr. [redacted] or his staff, understand that my dentures just never fit
correctly from the beginning. My continued attempts of good faith, as evidenced by my
many office visits, is/were dearly evident. On my last visit, September 14, 2016, 1 was
told by Dr. [redacted] and another staff member that nothing could be done. I have not
returned to their office. "
Mr. [redacted] would like to remind Northside Dental Clinic of their warranty statement, as found on
their website
convw.northsidedental_corn>:
11
.....
we customize the fit in a single visit. We also offer a variety of plans and prices,
with free adjustments, for life
.....
no matter which set you get....we offer
dentures ranging from custom to high-grade, [redacted] Plus acrylic dentures...with free
adjustments as long as you have the dentures."
The inferred warranty is such that the customer believes that their denture(s) will fit properly
upon receipt with adjustments needed only from time to time.
Mr. [redacted] traveled from his home, outside of Springfield, Missouri, to Northside Dental Clinic
nineteen times (19 times) for a total of [redacted] miles. Given Mr. [redacted]'s invested time, good-
faith efforts, and payment in-full, Mr. [redacted] and should be entitled to a complete refund of
goods paid, [redacted] plus IRS medical mileage reiumbursement of [redacted] for a total of
[redacted]

Budget Inn, Nashville, AR complaint about a hotel with rat issues, electrical issues very dirty sheets and pillows.

We are sorry about your stay. We could have came too an agreement if you had talked to us when you checked out, but you did not inform us about your stay. We had no other complains about the water temperature from our other 5 customers that had checked out that same morning and the other 10...

stay-overs. There was hot water in your room because we clean all the tubs with the hot water that comes from the shower as well as when we wash the motel laundry since we wash it with the hot water that comes from the same water heater. Since it was around 40 degrees that day, the hot water takes time to travel thru the cold pipes since no water was moving before the shower was turned on. As you stated in your complaint statement that you noticed “2 tiny bite marks on your back” in the room and ”thought they where mosquitos bites” and since you are “allergic to all insect bites” why would you wait 2 plus hours to get home, then “go out to the drug store to get anti-itch cream and Benadryl”. Since you are allergic to all insect bites, it does not sound logical to wait that long of a time since your body was inflamed on your way home. Also as far as the bedbugs in the room goes we had the whole room checked thoroughly the day you called to inform us about your stay and the pest control worker did not find any traces of bedbugs anywhere in the room. We have proof that the room was checked on January 19th of 2016 at 11:34 am in the room that you stayed in. When you had called us the day after to inform us about your stay we did tell you that we could have done something if you had told us when you where checking out, since you did not inform us at the time about the water issue nor the 2 tiny bites on your back we could not do anything on just your word, and we can not fulfill your desired settlement. We apologize about how your stay turned out. Have a great day. - Management