Bricasti Design LTD

Complaint: [redacted] I am rejecting this response because: This is a [redacted] answer to the complaint Facebook has never responded to any of my pleas for help.Sincerely, [redacted] ***

Hi [redacted] Thanks for contacting usIt looks like you're reporting that your email address is associated with an existing Facebook account that doesn't belong to youTo get help removing your email from someone else's account, please follow the link below: [redacted] Thanks, [redacted] The Facebook Team

Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ Hi [redacted] , Thanks for contacting Facebook I can confirm that you're issue has been resolved as your ad account has been reactivatedYou shouldn't receive any charges from us unless you start a new advertising campaign or resume a stopped adPlease let me know if you have any more questions Thanks, [redacted] Ads Payments Facebook Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hi [redacted] Thanks for sending us your account informationWe'd like to help you resolve this issue, but we need more information before we can do soCould you provide a detailed description of the problem you're experiencing? Please include any relevant messaging or screenshots.Thanks,***The Facebook Team

Hi ***, It looks like malicious software was downloaded to your computerWe've temporarily locked your account so we can help you remove it.When you log into Facebook, you'll be asked to download anti-virus software and scan your computerAfter the scan, you'll be able to access your account.To learn more about malware, visit: [redacted] Thanks,***The Facebook Team

I sent it via email to [redacted] today

Complaint: [redacted] I am rejecting this response because: This response did not settle the situation As I said before the Facebook page has been closed, which is why you cannot find the page from the link [redacted] Here is the email that I use to sign in to Facebook and manage my [redacted] Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that they fixed my ability to see all the posts on my Page The links provided had nothing to do with the problem or solution; someone at FB fixed my Page ThanksSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The entire reason I am filing a claim with the Revdex.com is because the help center was incapable of solving my issuePLEASE CONTACT ME DIRECTLY TO GET THIS ISSUE RESOLVED AND MY ACCOUNT UNLOCKEDAnd DO NOT refer me to the worthless Facebook Help Center again Sincerely, [redacted]

Hi ***Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.Other:- Facebook is asking me to submit ID: [redacted] - How do I deactivate my account?: [redacted] Thanks,***The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.- I believe my content was removed in error: [redacted] - I’m having issues with my name on Facebook: [redacted] Thanks,***The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy account was reinstatedThank you.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The links were not helpfulThe "Learn More" button and my website was blocked by your servicesMy website is [redacted] this is not a malicious website, but an Opt In website to receive business coaching from my business.Sincerely, [redacted]

Hi ***,Thanks for writing in to Facebook through the Revdex.comIt looks like you're reporting an account that was hackedTo get immediate help, please report the account here: [redacted] From this section of the Help Center you can lock down your account and learn how to keep it safe in the futureSince we don't support hacked accounts through this channel, this is the best way to get helpSorry for any inconvenience.Thank you for contacting Facebook,**The Facebook Team

Complaint: [redacted] I am rejecting this response because: I cannot find my url until you unblock my account Sincerely, [redacted] ***

Hi [redacted] Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted] - I am not receiving my security code: [redacted] Other:- Facebook is asking me to submit ID: [redacted] - How do I deactivate my account?: [redacted] Thanks,***The Facebook Team

Complaint: [redacted] I am rejecting this response because: The open complaint I have with Facebook is in my Facebook Nickname, & not my Legal NameFacebook is requiring proof of my identityI sent them utility bills in my Legal NameI have no documentation tying my Nickname to my Legal NameI am requesting that they allow me to use my Nickname ONLY (because of the uniqueness of my Legal Name=> Security Reasons) or to delete my Facebook Account completely followed by an email verifying that deletionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The links that were suggested have done nothing to help me, I have tried them many timesI have owned the domain name since 2009, the pages were created in and still reference the website, [redacted] Check the archived version of the site from [redacted] and you'll see the facebook image points to one of the referenced pagesWhy can no one take minutes to look into this and either shut down the pages that were stolen or give them back to me.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I already provided all the details in the original complaint and to megan who was already escalated to supervisorwho already promised to callbut still hasnt called me back fb has the information in regards to the complaintPERHAPS YOU COULD GIVE ME A PHONE CALL?!!?! PHONE MEIM DONE DOING ALL THE LEGWORK HERE WHILE YOU TRY TO ACT LIKE YOUR BEING HELPFUL ONLY SERVING YOURSELF Sincerely, [redacted]

[redacted] , Thank you for sending your complaint to usIt looks like you have regained access to your account and are no longer blockedCan you please confirm that this is true? If not, we will continue investigating the issueThank you The Facebook Team