Bricasti Design LTD

Complaint: [redacted] I am rejecting this response because: [redacted] (how he? spelled it) kept closing my complaint The complaint was: 1) that someone in a game chat was using a program to read other players' FB ID and posting their profiles publicly, in the chat 2) I had an absolutely TERRIBLE time trying to find how to report it; upon receiving the complaint, [redacted] sent back a canned reply, basically telling me that it seemed to be a game problem and to contact the gameI responded that the game had told me it was FB's issueHe sent me the same reply, upon which, I will admit, I got madI reopened the complaint, as he had closed it a second time and informed him my question as to whose responsibility the chat was had not been answeredHe closed it again, with no responseAt some point, I asked to communicate with a supervisorNo response from [redacted] - he closed the complaintThis happened 5-timesWhen I emailed to let him know I had filed a complaint with Revdex.com, he responded with a happy face So, my complaint to Revdex.com was the treatment of myself by a so-called customer repIn my mind, this rep is not equipped with the correct communication skills and seems to be on a *bit [redacted] of a power trip The manner in which my original complaint about the game chat and subsequent question as to whose responsibility IS the chat associated with games remains unanswered and therefore unresolvedIt is the manner in which I was treated that I am still angry and upset aboutIt was not respectful customer serviceSo no, I am NOT satisfied with FB response [redacted]

Hi [redacted] We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.comFor further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted] Thanks, The Facebook Team

Complaint: [redacted] I am rejecting this response because: None of the offered links in your message apply. [redacted] This page was created by a former employee and can not be edited or updated by the business owners. My client wants it GONE. I have reported this page 3-5 times per month for 12 months as being a duplicate page. FaceBook has done nothing in 12 months to address this situation. PLEASE do so now. Sincerely, [redacted]

Hi [redacted] Thanks for contacting FacebookFor more information about what names are allowed on Facebook, please visit the Help Center: h [redacted] Thanks**The Facebook Team

Hi ***,Thanks for your patienceWe're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks, [redacted] The Facebook Team

Hi ***,Thanks for reaching outThis issue looks like it might be related to intellectual propertyIf you feel that content on Facebook violates your intellectual property rights or other legal rights, you may submit a report by visiting the following link: [redacted] In order to look into the matter, the IP team needs to receive an appeal from the entity that owns rights to the content in question, or from an authorized representative of it through the form referenced abovePlease ensure to include the report number if filing an appeal.Thanks,***The Facebook Team

Hi [redacted] Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.- Facebook is asking me to submit ID: [redacted] Thanks, [redacted] The Facebook Team

Complaint: [redacted] I am rejecting this response because: I did report itI reported it over timesI reported it again the last Revdex.com response you sent meYou(facebook) just keeps copying and pasting and tells me to report it, but when I do report it, you tell me to report it all over againI didI also just reported it all over againWill you please delete it? You are saying you will delete it if I report it through facebook, so that's what I did, but then you deny my report and come on this Revdex.com and tell me to report it all over againThis just keeps going around and around in circlesThe comments are a violation of Facebook's Terms of Service, as they are harassing and targeting an mePlease delete itPleaseSincerely, [redacted] ***

Hi [redacted] Thanks for reaching out to Facebook through the Revdex.comWe've reviewed your report and it looks like this is no longer an issueSorry for any inconvenience this has caused.Thanks, ***The Facebook Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] The first account was under [redacted] with the password: [redacted] When that one was disabled I used my gmaill acct [redacted] with password [redacted] the confirmation number to that acct*** [redacted]

Hi,Thanks for writing inWe'd like to help you resolve this issue, but we need more information before we can do soCould you provide a direct link (URL) to the account?Thanks,The Facebook Team

Hi,Thanks for writing inWe'd like to help you resolve this issue, but we need more information before we can do soCould you provide a direct link (URL) to the account?Thanks,***The Facebook Team

Complaint: [redacted] I am rejecting this response because: Facebook has deleted our advertising account and therefore the login for this option does not workFacebook has not even directly responded to our complaint once through a representative and their Revdex.com response is also a proof that they have not even read the complaintMeanwhile, we have also filed a credit dispute with [redacted] and *** Our FB advertising Account #: [redacted] , Revdex.com complaint # : [redacted] , [redacted] dispute complaint# : [redacted] Complaint: We're a Broadway production company based in [redacted] & have advertised with Facebook (our pages include ***, [redacted] ) many timesThe new page [redacted] was created recently and advertised (boosted posts for page recognition, likes, etc.)On Wednesday August 23, the particular page was attacked by spam likes, thousands of them from a foreign source (we think it's ***-not our ad target demo & location), possibly fake accountsWe've made several complaints and all we received were automated messagesWe've had to unpublish the page (it will be deleted soon) and potentially lost all of our new (legitimate) followers we had gained via adsFacebook not only did not protect our account but did not respond to our complaintsAll the while, Facebook charged us $ [redacted] + $ [redacted] for this ad boostWe'd like an immediate refund and a way to clean these thousands of spam likesSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: again this is some sort of auto responseFacebook put my account in a status that I'm supposed to wait for them to respond, Facebook won't allow me to log inThis is what the complaint is about, it's been months that I've been not allowed to enter my account, the problem is Facebook doesn't ha e a person to deal with, it's all automated responses that get you nowhere, one would think that a responsible business would take the time to address emails and respond and give me the opportunity to access my account, you think I have a fake name with no proof other then "someone reported it as such" I responded and have been waiting months for a response from someone at facebook Sincerely, [redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center.- I need to report an unauthorized Ad charge or request a refund [redacted] Thanks, [redacted] The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Respond to requests on your website appropriately, and in a timely manner, so others do not not have to utilize the Revdex.com to rectify this type of issue To the Revdex.com handling this case Please remove my personal email from my original complaint so that it is not publicly available Sincerely, [redacted] ***

Hi,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.Other:- I’m having issues with my name on Facebook: [redacted] Thanks,**The Facebook Team

Complaint: [redacted] I am rejecting this response because: this is the second time I don't get a proper answer nor a solution to my problem, my privacy in your website has been violated by your website and had been his by the wall when someone hacked my group and made himself an admin,and deleted all the other admins, I would like you to give me my group back or at least put me in touch with one of your staff, my personal email is [redacted] I want my group back Sincerely, [redacted]

Here is the problem someone else who we don't know & isn't authorized is using our [redacted] account to open a Facebook account which is against our policy & we don't have a Facebook account but Facebook doesn't have a methods for people who don't have Facebook accounts to report this We went to Law enforcement as it is identity theft but they said they tried & could not find a way of contacting also as all previous methods of email were bounced back as undeliverable

Hi ***,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I need help with my Facebook - I can’t access my [redacted] - I need to merge two Pages: [redacted] - I need to change my Page name: [redacted] - I need to change the username for my [redacted] - Someone posted an unfair review of my business: [redacted] - I would like to claim an unowned Page that represents my business: [redacted] Thanks,**The Facebook Team