Bricasti Design LTD

Complaint: ***I am rejecting this response because:
I used the proper channel (followed the link) and my notification that my account was hacked was rejected.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
We need a help from support, not topics
Our Facebook page is closed because of the fake spam copyright infringements, I want Facebook to take a look at it and open our page back
Page ID is: ***
Page URL was: facebook.com/
You can also check our message logs on the Complaint #for more detailsRegards
Sincerely,Emre Tunç

Complaint: ***I am rejecting this response because: I have tried this process several times but it does not help meIt prompts me to enter trusted contacts but I have noneIt also asks me to enter a new email in which I can be contacted but nothing is sent there or it goes back to asking me for trusted contacts which again I have noneI believe the feature was added by the person that hacked the accountI know there is an option to submit id to obtain access and that is that is what I would like to do.Sincerely,*** ***

Hi ***,Thanks for your patienceWe're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,**The Facebook Team

Hi ***,Thanks for letting us know about thisWhile we can't help with this issue here, we want to make sure that your report gets into the right handsTo let us know about something that doesn't belong on Facebook, you can use the “Report” link near a post, profile, photo or comment.To learn more
about how to report different things, please visit the Help Center: ***Thanks,***Community OperationsFacebook

Complaint: ***I am rejecting this response because:
Hi ***,
As I previously mentioned, WE ARE UNABLE TO COMPLETE THE SECURITY CHECK AS THE PERSON WHO SET UP THE ACCOUNT NO LONGER WORKS FOR USWE DO NOT HAVE ANSWERS TO THE SECURITY CHECK!
This is the entire reason we are communicatingWE NEED AN ALTERNATE WAY TO VERIFY AND UNLOCK THE ACCOUNTWe manage this account and I'm happy to talk to someone to prove itPlease contact us directly to solve this issue! If you cannot help me, please escalate this issue to your manager!
Sincerely,
*** ***

Hi,Thanks for writing inWe'd like to help you resolve this issue, but we need more information before we can do soCould you provide a direct link (URL) to the Facebook account?Thanks,***The Facebook Team

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.comFor further assistance please visit the Help Center to find the best way to report or solve this kind of issue: ***
Thanks,
The Facebook Team

Complaint: ***I am rejecting this response because: Response to business. Current email is *** It worked up until about days ago. Tried to add*** and*** Neither were sent the confirm code. Please correspond directly to*** so we can bypass the Consumer Complaint system. Thank You, *** *** Sincerely,*** ***

Hi Pollee,
You can change your name from your Facebook settingsHere is a Help Center article showing you how to do this:
***
If you're unable to change your name, it may be due to a number of reasonsYou can learn more from this Help Center article:
***
Please keep in mind users must use their authentic names on Facebook per our community standards
Thanks,
***
The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an
answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.Other:- I believe my content was removed in error: ***Thanks,***The Facebook Team

Hi ***,
Thanks for writing in to Facebook through the Revdex.comIt looks like you're reporting an account that was hackedTo get immediate help, please report the account here:***From this section of the Help Center you can lock down your account and learn how to
keep it safe in the futureSince we don't support hacked accounts through this channel, this is the best way to get helpSorry for any inconvenience
Thanks,
***
The Facebook Team

I have already said that the email address is ***.
***

Complaint: ***I am rejecting this response because: My account has been deactivated for 3-yearsOn August 28, Facebook contacted me via e-mail at 3:a.mThe message stated that someone was trying to log into my account, if this isn't you, press a button informing them that I was not trying to log into an account that I deactivated years agoOn August 28, later that morning after viewing the e-mail, I followed those instructionsMoreover, I did not try to log into an account at 3:a.mI followed their instructions by informing them that it wasn't me, so they have a duty of care to pay attention when they provide instructions for specific situations
FaceBook has a duty of care to fix that issue after being advised it was not me logging on to that accountI do not have a password or any information to get into that old accountI will not create a new account.
Resolution: Facebook can via technology go into that account and erase all my information completely so that this does not occur again.Sincerely,*** ***

Hi,Thanks for writing inWe'd like to help you resolve this issue, but we need more information before we can do soCould you provide a direct link (URL) to the [Content]?Thanks,The Facebook Team

Revdex.com:I
have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely,
It took SEVEN tries to change the name, SEVEN rejections and FIVE open support tickets which were ignored until I filed this complaint(which I really needed to deal with whilst grieving the loss of my companion of 1/ years)It was ridiculous, but they finally did it.For a company that is trying so hard to get my advertising dollars for my business pages you'd think they'd have some sort of customer service.* *** ***

Complaint: ***I am rejecting this response because: This is the link to the imposter account: ***I've never had a Facebook account. Sincerely,*** ***

Hi,Thanks for reaching out to Facebook through the Revdex.comWe've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and ResponsibilitiesPlease keep in mind that it goes against our usage standards to use multiple accounts.To learn more about this, we recommend reviewing our Community Standards: ***Thanks,***
The Facebook Team

Complaint: ***
I am rejecting this response because: Even before I filed the Revdex.com claim, I had already tried to report my account was hacked through FacebookThe solution they provided is nothing newMy email, phone number, trusted contacts, language and privacy settings were all altered without my permission by a hackerThe hacker changed my account's associated email address and phone number, so when I try to reclaim it, I have no access to it. I have been digitally robbed and Facebook should be more concerned with tracking this individual down to make sure he doesn't do it to other peopleI have his name, because one of my friends happened to be on their Facebook feed as he was "Friending" people from my account and screen shotted itDue to the public nature of the Revdex.com, I do not want to share this individual's name online, but happy to direct the Facebook Team to his profile if they reach out to me.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***