Bricasti Design LTD

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I am still not satisfied with the fact that Facebook offers no customer service whatsoever.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It does not allow me to add the "Learn More" button to my website link [redacted] " or [redacted] My Facebook Page URL is as follows: [redacted] Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI still feel it was completely unacceptable that it took this amount of time to inform me of the issueI also think it was unacceptable that Facebook charged me any amount for advertisingIf someone violates a policy, they should inform them of that when they take action and if they are charging someone for a service, provide a method of contactFacebook does not deserve a good rating from the Revdex.com as it is not A+ service to leave someone waiting days to know why their ads/page was cancelledI apologize for violating a policyI created a separate account because I followed a video tutorial I found online for creating business pages that recommended doing itPerhaps Facebook should consider providing email/chat customer service to ask questions (if this exists it is not easily found) or creating their own video tutorials for those creating business pages.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: TO ANYONE CONCERNED, ESPECIALLY THE Revdex.com CASE SPECIALIST, [redacted] : I AM NOT - REPEAT NOT - GOING TO TOLERATE THIS ABUSE FROM FACEBOOK FACEBOOK WILL GIVE ME A REAL ANSWER, OR, THEY WILL FACE ACTION THAT THEY WILL CERTAINLY UNDERSTAND THIS NONSENSE OF GIVING ME A COOKIE CUTTER RESPONSE IS A BUNCH OF TOTAL NONSENSE !!!!!!!!!!!! Sincerely, [redacted]

Hi [redacted] ,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted] Thanks, [redacted] The Facebook Team

Complaint: [redacted] I'm not rejecting this, but they are asking me about thingsSo I want to answer them Hi ***, Thanks, my direct link should be: [redacted] or [redacted] Thanks! Sincerely, [redacted] ***

Hi,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted] - I am not receiving my security code: [redacted] - My email or phone number is attached to someone else’s account: [redacted] Thanks, [redacted] The Facebook Team

Hi***Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I need help with my Facebook - Someone posted an unfair review of my business: [redacted] I would like to report a fake account or other abuse on Facebook or Instagram:- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted] Thanks,***The Facebook Team

Complaint: [redacted] I am rejecting this response because: I can't log in and find my account username or direct URL, but here is my Account ID: [redacted] This issue needs to be resolved and I need to receive some for of customer credit for what I have had to go through, twice now ($ad credit preferredAlso, I need reassurance that this wont happen againI love the platform when it works, but when I get this many bugs and you disable my account and make it near to impossible to contact support, idk any other way to contact your support teamAnd in reality, no ad campaign purchaser/customer should have to go through this to get account assistanceIt's not fair and it is misleadingFacebook has a top notch company reputation, but that reputation needs to be lived up to and demonstrated, not just talked about I will accept your response once you have resolved these issues with my account and with the system.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I just wanted you to know that I already tried all that stuff you suggested and it did not workHowever, I did try to get on from my computer as I did many times but this worked todayAlso, I tried from my cell and that worked, alsoI am puzzled because you did not say you did anything about my problem but it is temporarily resolvedI just wanted you to know so the next time you reply I will accept your 'solution' Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have visited the Help Center several timesThough I stated the facts and examples of the harassment, Facebook denies the claim even though harassment clearly goes against the community standardsIf Facebook had responded appropriately to my complaint, it never would have made it to the Revdex.comSince Facebook refuses to uphold their own standards, I had to find another way to get in contact with Facebook, since no one is accessible to assist with my situation Please remove the harassing reviews Sincerely, [redacted] ***

Hi [redacted] Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted] - My Facebook account has been hacked: [redacted] - I am not receiving my security code: [redacted] I would like to report a fake account or other abuse on Facebook or Instagram:- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted] Other:- I believe my content was removed in error: [redacted] - Facebook is asking me to submit ID: [redacted] - I think someone was trying to scam me or a friend: [redacted] Thanks,***The Facebook Team

Complaint: [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and and am attaching a link to my Facebook business account as asked by facebook's representative named [redacted] Below is the link: [redacted] Sincerely, [redacted]

my facebook page is [redacted] and the email used is [redacted]

Hi ***,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted] - Report an impostor account on Instagram: [redacted] - Report abuse on Instagram (ex bullying, harassment, spam): [redacted] - Report other abuse on Facebook (ex bullying, harassment, spam): [redacted] Thanks, [redacted] The Facebook Team

Complaint: [redacted] I am rejecting this response because: I found the best way to contact Facebook fot this issue but I can't get replySincerely, [redacted] ***

Hi,Thanks for reaching out to Facebook through the Revdex.comIt looks like you already have an open support ticket with us regarding this issueThe best way for you to get help is to respond to the email with the requested informationIf you have to submit your ID, please see the Help Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted] - What types of ID does Facebook accept?: [redacted] Thanks,***The Facebook Team

Hi [redacted] ,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted] - I am not receiving my security code: [redacted] - My email or phone number is attached to someone else’s account: [redacted] Other:- Facebook is asking me to submit ID: [redacted] Thanks,***The Facebook Team

Hi ***,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.Other:- I believe my content was removed in error: [redacted] - I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted] Thanks,***The Facebook Team

Complaint: [redacted] I am rejecting this response because: This does not resolve my issueI have already uploaded the IDI need to get the account reactivatedIt was deactivated erroneously, as well as the one belonging to my friend [redacted] ( [redacted] )We have been offered no explanation other than "we were not following community rules," even though we wereWe might have been hacked, but there's no way to find out what happenedThree of our friends were removed on the same dayI just need access to take off my personal property-- my pictures, my saves, etcIf you don't want us on facebook, fine, but we need to be able to get our pictures off and our contactsPlease let us know what we can doWe follow the rules--even those outlined in the Facebook Community Guidelines-- we combed through all of themout of of us has had their account reinstated with a message saying "this account was taken down in error." We believe all of ours are deactivated by errorPlease reactivate the ones belonging to [redacted] and [redacted] We have both submitted IDs Sincerely, [redacted] ***