Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Thank you for bringing this matter to our attentionWe have verified that the store Geek Squad released the same exact unit that was dropped off to be restoredThe iPad was brought into store with a "iPad Disabled" issue and was locked by the original owner's iCloud accountThe Geek Squad completed the restore of the unit successfully and released it back to the clientAfter a restore, the client would have to enter the previous Apple ID, which is linked to the school district, in order to access the iPadBest Buy and Geek Squad has rendered the services correctly and no further action is to be taken on this matterWe would suggest that the client contact the party from whom they received the iPad in order for it to be unlocked via iCloud.comThanks,

Dear Revdex.com, Thank you for forwarding Ms [redacted] 's concerns to our attentionWe apologize for any inconvenience this may have causedWe will be reaching out to the customer directly to resolve outside the medium of the Revdex.comSincerely,Kelsey F.Best Buy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you to Best Buy for working with me I wish it didn't take getting the Revdex.com to achieve this resolution, but I do appreciate it getting resolved

I am rejecting this response because: I haven't even received the $and the $gift cards that were supposed to be mailed to me according to their reps and they dont even address the fact that the order was placed on the 26th and didnt arrive on the 29thIt never left their facility and thatvis their fault not the shipping companyAlso, as a elite rewards member I am supposed to get day shippingFinally they didnt address the issue of their reps and making me take an unnecessary trip to the store to be treated rudly by their manager

Dear Revdex.com,Thank you for forwarding Mr [redacted] 's concerns to us again As reiterated in the previous response, we will not be providing a refund or a replacementThe customer should continue to work with the police and his property management regarding the employee who he alleges stole the merchandise This response provides Best Buy's final stance on this issue.Sincerely, Kelsey F.Executive Resolution SpecialistBest Buy

Dear Mr [redacted] - As stated in my original response to you, we do not have the range in stock to deliver to you You may reselect a different range that is readily available or you may wait for the GE range that is on order for you.Regards, Amy C

Hello; My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters.After communicating with the store, and reviewing previous cases with our Consumer relations team, we have found that we will be unable to replace your TVAccording to store leadership, your TV was inspected prior to sale for damage, and checked to make certain that it was fully functioningAs such, Best Buy will be unable to provide an exchange under our return and exchange policy, which states:"All Final Sale merchandise cannot be returnedOther nonreturnable purchases include .(..) items returned that are damaged, unsanitary or missing major contents."You can review this policy by visiting http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat26080005001...⇄ sincerely apologize for your disappointment, as we value your business.Thank you for making Best Buy aware of this concernKindest regards,Cassie E Executive Resolution Sr

Dear Revdex.com - We have reviewed the customer's purchase and their concerns Best Buy partners with many manufacturers to create electronics that can only be found at our stores The product that the customer purchased is a co-branded television Smart televisions do need to be reset occasionally, as they function essentially like tablet or a smart phone This is not a defect, nor does it mean that the television needs repair We understand that the customer was given misinformation by a repair person, however, we will not be replacing the customer's television, as there is no defect.Regards, Amy

Dear Revdex.com, Thank you for bringing this matter to our attentionPlease know that the customer has contacted us via our social media channels and an agent is working with her to resolve the issue We will continue to work with her but please forward any additional concerns to our office and we will respond accordingly Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.My conversations with Larry [redacted] have made me feel the resolution was acceptableThe Best Buy Store I went to originally for the second attempt to make the purchase was the same store that assisted me and they went above and beyond to make sure the situation was resolvedMy faith has been restored and I am pleasantly surprised by the process

Dear Revdex.com,The customer can check the status of her Visa Gift Card by clicking the link belowThe tracking number for her prepaid visa from Verizon is : [redacted] www.verizonwireless.com/digitalrebatecenterKind regards,Ash

Dear Revdex.com, Thank you for making us aware of the complaint filed by Mr***.Best buy offers a day return and exchange periodThis information is provide at the time of purchase on the receipt or order confirmation, as well as being posted at each register and onlineIn an effort to remain fair and equal to all of our customers, we are unable to make exceptions to this policy.We apologized for any disappointment that this causesKindest regards,Cassie E Exec Res Sr

Dear Revdex.com, Best Buy feels that we have fully addressed Ms***'s concerns that were forwarded to your office in our previous response and we maintain our positionThank you,Gail D

Revdex.com, Thank you for bringing this to our attentionPlease know we cannot corroborate the customer's claimWe show that the customer called on only once stating that a fraudulent charge was made, and asking for the unit to be picked up; however, the response was that we could not cancel the order, and the customer would need to open a fraud claimThere was no return label issued to the customerAlso, our process is just thatWe can send the customer a return label, or have them return it to the storeWe do not instruct a customer that we will call them back in a few daysWe issue a return label We have no other cases from the customer until recently with the same complaint as enclosedWe cannot validate anyone picked up this unit for the customer as there was no exchange or return initiated on the order whatsoeverI verified this in our order systemWhen we issue a return label, it will show on the order, and there will be a tracking number attached Although we are sorry for what the customer is going through, please know that Best Buy did not initiate or receive any return from the customer The customer should also have been following the instructions by their card with regards to the fraud claimIf the customer's card required payment, it would have been the customer's responsibility to make those payments Best Buy maintains no liability in this matter, and again, cannot corroborate the customer's claim of the item being arbitrarily picked up by a company unknown when no return label was issuedThank you for allowing us to address this matter Regards, Sarah L

Revdex.com, Thank you for your replyAgain, the customer is claiming they were defraudedWe cannot say how the fraudster accessed the customer's informationThis needs to be properly investigated, and Best Buy is not responsibly to refund the customer for fraud committed against themAgain, they can open a police report and contact their card to file a disputeAlso, per the terms of use, the customer is responsible for the security of their informationYou can find that verbiage here: https://www.bestbuy.com/site/help-topics/conditions-of-use/pcmcat204400050067.c?...⇄ you Regards, Sarah L

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I called Verizon again and it has been resolvedthank you for your help [redacted]

Dear Revdex.com,The Customers concerns have been resolved.The Geek Squad Protection Plan has been reinstated and her account has been updated.If there are any questions, problems or concerns, please feel free to contact us Warmest Regards, Best Buy

Revdex.com, Thank you for bringing this to our attentionPlease know that the store has tried to connect with the customer to reach a resolutionIf the customer would like further assistance, he can reach Jasmine at ###-###-####Thank you again for allowing us to address out customer's concern as we always strive for excellence Regards, Sarah L

Dear Ms [redacted] , We are sorry to hear that you have had such a poor experience in the delivery of your refrigerator I can see that you have been promised a $ [redacted] gift card by the Delivery Distribution Center That gift card will be sent to you from that group, and I will follow up with them to ensure that they make good on that offer It may take up to weeks to receive it, but there are notes that it was offered in our system I have gone into your online order and processed a credit in the amount of $ You should see that refund reflected immediately on your credit card statement Again, please accept my apology on behalf of Best Buy for your negative delivery experience We value your patronage and appreciate you bringing this issue to our attention Regards, Amy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11432587, and find that this resolution is satisfactory to me.The General Manager reached out to me and was very helpful in resolving my issue and also mentioned training his staff appropriately so this doesn't happen to any other customersHe was very friendly and I appreciated his empathy regarding the situationI am pleased with Best Buy's prompt and friendly problem resolution process and we plan on continuing to be a Best Buy customerThank you to the Revdex.com and Best Buy for making this right!Sincerely, [redacted] ***