Best Buy Stores, LP - US Headquarters

Dear Revdex.com The customer has ben given instructions to return the Computer to the Best Buy Cn Rapids, MN for a full refund at his earliest convenience and is to speak to the Manager On Duty when he arrives.Best Buy considers this matter resolved.Thank you,Larry S

Dear Revdex.com,Thank you for making Best Buy aware of the complaint filed by Mr [redacted] Best Buy has been in contact with the customer, and we can assure you that we are taking every step to prevent similar situations from arising in the futureAs a gesture of goodwill, I was able to issue a $ [redacted] Best Buy gift card to Mr [redacted] , which will arrive via USPS within 10-business days.Thank you again, and kindest regards, Cassie E Exec Res Sr

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention Correspondence regarding the complaint has been brought to our Executive Resolution Team for proper review We apologize for the frustrations and the inconveniences that this may have caused At this time we have reviewed the customer’s order and have confirmed that the product listed in the order was fulfilled and completed Best Regards, Amanda

Dear Mr [redacted] ,Thank you for bringing this matter to our attention, we apologize for any inconvenience this may have caused youWe are unable to substantiate any claim of what was said during the original purchase in March, However even if an agent may have informed you of when the plan starts, the start and end date are clearly provided to you on the original receipt and agents cannot make any changes to the terms and conditions you agreed to upon the original purchasePer the Terms and Conditions (as found at https://www-ssl.bestbuy.com/usw/termsconditions/anonymous) the protection plan starts the date you purchased or received the product, whichever is laterWhen a product is replaced (or a store credit is given for the original purchase amount) under the protection plan, the plan is considered fulfilled and cannot be transferred to another product, each plan covers a single specific product onlyPlease reference the Terms and Conditions, under "Fulfillment of Plans" for more information.Best Buy has fulfilled the plan by issuing a store credit for the full original purchase amount of the product in question which is congruent with the Terms and Conditions of the planBest Buy considers this matter fully addressed.Thanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11598241, and find that this resolution is satisfactory to me

Dear Revdex.com, Thank you for bringing the customer's return concern to our attentionThe customer's Apple iMac order #BBY01- [redacted] , was completely refunded on 3/7/the refund was processed back to the original form of paymentThank you, Dean [redacted] Executive Resolution Specialist ###-###-####

Dear Revdex.com,Best Buy feels that we addressed this issue in our previous response, and we will not be providing it additional considerationWe encourage the customer to review the conditions of use for our websiteWe do sincerely apologize for any disappointment or frustration that this situation has causedNevertheless, please forward any new information and we will respond accordingly.Best, Cassie E Exec Res Sr

Dear Revdex.com,Our records indicate that the freezer has been delivered on 11/2/2016Best Buy considers this matter resolvedThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank you very much for facilitating this! [redacted]

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ***’s service fee refund request to our attentionWhen customers sign the point of purchase box to verify signature, the customers agree to the terms and conditions (T&C) of the Geek Squad Protection (GSP) and plan terms would be sent to them via email address they provided or handed a physical copy – and available on our website too Monthly GSP mobile plan same way, sent via email or physically handed a copy of the GSP T&CA service fee of $is charged for every customer claim under the Geek Squad Protection (GSP) planThis information is printed on the front of Ms***’s purchase receipt which they received on 12/16/and states the following: For each claim, your Geek Squad Protection(GSP) Service Fee will be $Youhave purchased a month to month plan, whichwill automatically renew until canceled.Your credit card will be charged on amonthly basis for the plan identified onthis receiptCall 1-800-Geek-Squad( [redacted] ) to cancel this planSee Terms &Conditions for complete detailsFor a full copy of the terms and conditions for the warranty please visit: http://storage.bestbuy.com/geeksquad/terms/gs_protection_plan/gsp_2014_10_26_to_...⇄ We only offer this for clarificationWhile we are pleased to see Ms [redacted] received the replacement phone under the GSP plan coverage benefits, we would be unable to accommodate their service fee refund requestThank you again for making Best Buy aware of this situationSincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com: Thank you for forwarding Mr [redacted] 's order cancellation response The customer's order failed because the infomation passed from Verizon to Best Buy, stated the phone was already activated Any order that fails activation for Verizon has to be cancelled and the customer would need to go in-store to for purchase optionsSincerely,Dean [redacted] Executive Resolution Specialist###-###-####

Dear Revdex.comThank you for this informationI have reviewed the matter and I see that the order was cancelled and that no charges exist at this pointThe customer called back to have the order replaced and was given a discount due to the inconvenienceIf there ate still unresolved charges on her account that I cannot see in my system, she may respond and I will contact her via e-mail requesting she send me her bank statements reflecting this and then I will be able to investigate with my internal financial teams further

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the online order experience to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsAfter receiving Ms [redacted] ’s complaint, we partnered with our online support team and the account issues have been corrected for Ms [redacted] to place a new order We called and emailed Ms [redacted] a $coupon code as a customer courtesy discounting the item to the previous sale price in placing a new online order Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because: I did receive contact stated that we would speakI called and emailed Best Buy and I still have not received any follow up responseI am still experiencing the same issue

Dear Revdex.com,We have record of two orders for this customer from our eBay storeOne order was for Dragon Quest VI: Realms of Revelation which was $before taxThe other order was for Hello Kitty: Kruisers with Sanrio Friends which was $before taxOur records show both orders were cancelled and have been refunded.Best Buy considers the matter closed.Regards,Kathryn S

Dear Revdex.com - Our records indicate that the customer's order was shipped on December 11, via UPS Second Day Air and was delivered to the customer on December 13, Best Buy considers this matter closed at this time.Regards, Amy C

Hello Mr***,Thank you for contacting the office of Best Buy through the office of the Revdex.comMy name is Cassie and I work with the Executive Resolution team at Best Buy corporateBest Buy offers one remote replacement under geek squad protectionThe terms and conditions of your Geek Squad protection plan state: "You are limited to making one claim during the term of this Plan to replace a TV remote control that was included in the original packaging"Unfortunately, in an effort to remain fair and equal to all of our customers, best Buy is unable to to make exceptions to this policy.I'm sorry for any disappointment that this causes you.Kindest regards,Cassie EExec Res Sr

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am satisfied with the service Best Buy rendered and accept their apology for the misunderstanding concerning the order of the stacker kit for my whirlpool washer /dryer installers I ordered September 27, The installers were polite and worked in a accurate time frameThis is the first time I needed your serviceThank you [redacted]

I am rejecting this response because: Any store can cancel orders for any reason, but canceling my supposedly duplicate order less than hrs from launch date when there is no way I can pre order anywhere else is not customer oriented, I placed my order more than a month agoPlease I am just asking you to call the store and tell them to save one item for me, I am going to pay for itOr reinstate murder and send me the itemThank you for your understanding, I am confident you are a customer oriented company

Dear Revdex.com, Thank you for making best buy aware of the complaint filed by Tzvee RotbergAfter reviewing the customer's account I was able to push through a refund n the three silver iPadsThis information should be available on the customer's account within 24-hoursWe sincerely apologize for the delayPlease let us know if you have any questionsBest,Cassie Exec Res Sr