Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Thank you for bringing this to our attentionWe have been in contact with Mr [redacted] and have resolved this issue to his satisfaction.Best Buy feels we have fully addressed this concernThank you,Gail D

I already sent the response and the document to Terrance's email addressIt includes the statement from the [redacted] This still is not resolving my issueI still have the defected item in my hands and no one, nor [redacted] or Best Buy are willing to take an action on thisI don't care who does, I just want this adjustedI made a legit purchase thru Best Buy and got unit that's not serviceable in USA and I only used it in USAThat to me is unacceptableAgain we are talking about $It may be small amount to you, but to me and many other it's a lot a money

Dear Revdex.com,Thank you for making us aware of the complaint filed by [redacted] Best Buy's mobile Geek Squad Protection plan is charged monthly until such a time as the plan expires, is fulfilled, or a customer cancelsIf a customer wishes to cancel their protection plan, they need only make Best Buy aware either by phone or in storeBest Buy has no way of knowing if a customer still has their phone, or wants their protection plan cancelled, nor do we have any way of verifying that a phone was no longer activeFor these reasons, Best Buy is not able to offer refunds on plans retroactively.We sincerely apologize for nay disappointment that this causes.Best,Cassie E Exec Res Sr

I am rejecting this response because:That is not what the promotion was explained to meIf you read the complaint you would know your salesperson stated that I can come back whenever the price drops at your stores until March because that was the promotion you were having for black FridayWhich I did and you guys denied itAgain read the original complain thoroughly

Revdex.com: I deeply appreciate the help from Steven with bestbuy executive team, thanks for the effort he has took in resolving the issue, thank to the Bestbuy store in Arden Sacramento, they helped to corrected the cellphone plan, the one store in Elk Grove is cold hearted though, their employees are not willing to help, all they do is throwing the customers away! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

I am rejecting this response because: This is not the only time I have experienced or misleading pricing at Best Buy, including but not limited to my experience switching my Sprint cell phone service from a direct Sprint account to a Best Buy Sprint account, where we were promised an approximate 50% savings on our monthly bill -- which didn't pan out I believe this is a pattern of and misleading price practices at Best Buy, and I do not want to drop my claimIn fact, I intend to uncover further examples from friends as well as in the store itself It is not okay to say, "Oh well, sometimes this happens." There are laws about truth in advertising and pricing, and simply having a disclaimer that the price might not be accurate is not an excuse to violate the law If it were, this kind of bait and switch would be rampant

Dear Revdex.com Best Buy feels that we have fully addressed the concern that our customer sent to your office on 9/6/17.The customer has been refunded and the issues seems to be resolved.Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, John S

I am rejecting this response because:I did not acept anything the agent said that hes sending something out due to my time wasted

Hello Revdex.com, We are following up on our previous response to [redacted] ’s Revdex.com case We apologize again for any frustration the gift card process and time frame to receive the gift card has takenAfter receiving [redacted] ’s Revdex.com follow up, we have confirmed they have been interacting on this gift card issue with Social Media Specialist George on our Twitter responses to their concerns on the status of the $gift card (case # [redacted] ) On 02/02/2017, Best Buy Corporate Social Media Specialist George on our Social Connections & Innovations team has placed a new request for a $gift card to be sent to [redacted] and will be sent to the address they provided in the complaint in response to GeorgeThe time frame to receive the gift card is approximately 10-business days and currently being processed Again, we are sorry for the experience they encountered with our company Best Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the washer/dryer delivery and install service to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsWe have in place a specific team for assisting customers with appliance delivery and installations [redacted] ’s Revdex.com complaint was forwarded onto our Geek Squad appliance team and assigned to Case Manager Agent Defender Lindsey [redacted] who has contacted [redacted] directly leaving a Voice Mail (VM) at the phone # they provided in offering assistance in resolving their situationCase Manager Agent Defender Lindsey [redacted] will be reaching out again to [redacted] and addressing their concerns [redacted] ’s feedback is very much appreciatedPlease be assured [redacted] ’s concerns have been heard and documented here at the corporate office (case # [redacted] ) Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com: Thank you for sending this one for our reviewI have confirmed that Best Buy released the hold in the amount $on July 4, I am sorry to read the customer's understandable frustration with this processI am pleased it was resolved weeks agoThank you

I am rejecting this response because: I do have records that I called on this day that it was breached and the number stolenWhen the store pulled up my card number they could see this I am hesitant to post the card and pin number here since it may be public It should not be my responsibility to take care of this I will file a report with police if that is what I need to do However, I would like a direct contact from Best Buy that is willing to work with me on this When I call the main Best Buy number, I do not get a response If I have to take this legal matter further and spend additional money to invesitage, then I will hold Best Buy financially accountable since it is a problem with their security system! Thank you, [redacted]

I am rejecting this response because: Best Buy is simply not taking responsibility for selling their own products that they sellI bought a product from them and from the start they have not fixed the issue and have tried to charge me extra money in order to correct an issue that was their faultI will try and reach out to Samsung and hope that they will fix it

Better Business Bureau: On June 9, the Geek Squad called to say that they did NOT have a replacement door, and that I would have to accept a different type of microwaveThis did NOT satisfy me, and I pointed out that if they had the same microwave in their store, that they could take that door off and put it on mine, since it was not MY fault that the door was brokenThey acted like they had never heard of nor thought of that idea, and said they would talk to the manager and see if this was an optionIt was, and the Geek Squad guy found a door and brought it to us, and put it on the microwaveIf I had not pressed and pressed, they would NOT have resolved the problem to my satisfactionThey obviously had not read the part of the Revdex.com complaint where I said what would satisfy me, since they made quite the opposite offer.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that, after further negotiation, this resolution is satisfactory to me

Dear [redacted] ,Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters I am very sorry to hear about the difficulty you are having with the Micro Soft Surface Book and I apologize for the inconvenience and frustration this matter may have caused you.I am sorry to inform you the item was beyond the Best Buy day return policy and the return denied The Surface Book does have a yrmanufactures warranty We recommend that you send the unit in for warranty repair to MicrosoftThank you for your patience and again, I apologize for your experience, as we do value your business Best Buy considers this matter resolvedSincerely,Larry S

Dear Revdex.com,Thank you for sending this for reviewI have partnered with our support team as to why the order was cancelled I do however have one last contact I can reach out to if the customer wants more informationThe initial answer was because we do not ship to freight forwardersI will follow up with the customer via email with that informationAs far as the order not going through with her debit card I will also let that team know if they are able to look into some more to provide a specific reasonBest Buy will not be providing a notarized letter to the customerPlease keep this response for your records that the orders cancelling or not going through will not affect the customers credit score.Thank you,Karla [redacted]

May 18, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] ***’s concerns that were forwarded to your office as the customer was given accommodations with upgrades to the appliances purchased and a gift card has since been issued to them from our offices Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus [redacted]

December 14, To Whom It May Concern: Best Buy strives to deliver great experiences for our customers – and to keep our prices low Like many retailers, we use a third party (The Retail Equation, or TRE) to help prevent losses by detecting improper or excessive returnsSeveral factors are used within the proprietary algorithms to determine whether when a Warn or Deny will be issuedIf [redacted] was cautioned or denied a return, he may request a copy of his Return Activity Report by calling ###-###-####After receiving his Return Activity Report, if he disputes the accuracy of it, he will have directions on how to dispute the reportThis is part of our overall policy on returns and exchanges, available at www.BestBuy.com/Returns and in our stores Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

I am rejecting this response because: Not sure if this is actually the correct 'acceptance' or lack there ofI explained to BB that it was a glitch in their computerI find it interesting they don't have those calls to tech support trying to fix itBB has the rudest peopleI found my speakers, at a slightly higher price, from KohlsI wouldn't take anything from BB if they offered it for freeI have satisfaction knowing I am not alone in these feelingsI posted a public post on FB and YelpI'm not alone

Dear Revdex.com: Thank you for sending this on for us to review and respondThe reason that we swipe an ID for a return is to track for potential fraudIn the past we have had people who have abused our return policyWe partner with a company called The Retail Equation to monitor our returnsThey also partner with many other retailers across the country in the same mannerThey collect the encrypted data from the ID and use the historical data from previous returns at Best Buy to either allow or deny a returnIf there is a large history of returned items, future returns may be deniedCustomers will receive a warning before a return is deniedCustomers would be notified of a warned or denied return by receiving a warning or denial slip at the time of requesting a return or exchange at the storeThis slip includes the TRE transactin IDUntil approximately May 1, 2015, when a customer was warned, the slip specified a blackout period of days, after which the blackout period was typically automatically liftedThe Warn slips no longer specify a blackout time period; the period will be up to a year, but could be lifted sooner, depending on the customer's activityIf the customer has more questions or concerns, they may call The Retail Equation at ###-###-#### (Monday-Friday, 8am-5pm PT) as described on their warn/deny slip; TRE will discuss the details with the customer, and will also offer to provide the customer with their Return Activity Report (RAR)If a customer chooses to dispute information on their Return Activity Report, TRE will explain the process to that customerThank you!I am very sorry if this policy has caused you to take your business elsewhereIt is unfortunate that we had to enact such a policy due to a small number people taking advantage of the systemHopefully, I have better explained why this is necessaryIf you have any additional questions, or need any further clarification, feel free to contact me