Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing this matter to our attention.After reviewing Mr [redacted] 's past cases, I found that on 11/26/Mr [redacted] called and spoke to agent MariaTeresa, who explained that he need only reship the product back with the label that was sent to his email address to receive a refund.In order to receive a refund, Mr [redacted] must utilize this shipping label The email address it was sent to was [redacted] @outlook.comThank you again for bring this matter to our attentionIf you or Mr [redacted] have any questions, please let us knowBest,Cassie E Exec Res Sr

Revdex.com,Again, I have refunded the customerThey can disregard the letterThank you Regards, Sarah L

Dear Revdex.com Best Buy feels that we have fully addressed our customer concerns in the complaint that was sent to your office on 7/11/2017.Our Geek Squad has performed a repair on the computer and offered the customer a gesture towards the repair.Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely,John S

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meResponse accepted by ALPA

Dear Revdex.com, Thank you for bringing Mr [redacted] ’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer The customer has been refunded for the dishwasher, and the Customer Service Pin for the receipt is [redacted] Best Buy considers the matter closed Regards, Kathryn S

Dear Revdex.com, Best Buy feels that we have fully addressed the customers concerns that were forwarded to your office in our previous response and we maintain our position Nevertheless, please forward any additional concerns to our office and we will respond accordingly Thank you

I am rejecting this response because: I was informed by Best Buy customer service personnel that I will be able to do the price match if I call them on Tuesday after Thanks givingBy providing this information I ended up loosing USDthe stock at target was available and I could have gone there to pick the same item at a cheaper priceThe information by customer service of Best buy is making me go through this harrassment

I am rejecting this response because: I was not informed the insurance did not transfer and because I purchased the insurance on the first phone, it should be obvious I intended to have it on the secondNow I am out $for a new phone, not purchased at Best Buy, and I would like reimbursement or gift cards or something for Best Buy's mistake

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 11/20/Best Buy has been able to resolve the issue that caused the orders to be cancelledNevertheless, please forward any additional concerns to our office and we will respond accordinglySincerely,Best Buy

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ***’s concern regarding the iPhone purchase and AT&T monthly billing to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsAfter receiving Mr***’s complaint, we contacted our Downer’s Grove store’s (#316) management team and customer directlyWe provided the signed contracts, thanked them for the feedback provided and Mr [redacted] accepted a check for $as resolution Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ***’s concern regarding the open-box Apple MacBook computer purchase to our attentionWe do offer “open-box” products, so our customers can purchase a high-quality item at a discounted priceAn open-box product can be a floor model, refurbished merchandise, or a return, and is marked down accordingly often below our costEach open-box item is ensured to work just like new, and as a service to our customers, every open-box item is clearly marked with what pieces, if any, are not included, such as manuals, remote controls and peripheralsThey are never re-sold as newThe receipt Ms [redacted] received at the time of the purchase on 03/26/also shows the discount given: Purchase: [redacted] 03/26/SKU#: 5240048, Description: Apple - MacBook - 12" Display - Intel Core M - 8GB Memory - 256GB Flash Storage - Space Gray - SALE DISCOUNT - OPEN ITEM DISCOUNT SERIAL # c02pg0t9gcnLP#: [redacted] CONDITION: SATISFACTORY In addition, open box products purchased through our stores come with a 1-year manufacturer’s warrantyThe open-box Apple MacBook computer Ms [redacted] purchased comes with a 1-year manufacturer warranty which our store would support through our Geek SquadWhen an open-box item is returned for an exchange, a credit is given equal to the amount paid for the item, not at the full price of a new-in-the-box itemOur Raleigh store’s (#299) management team has offered to make an exception exchange on the open-box MacBook computer outside the return policyMs [redacted] would be responsible for the price difference between the open-box Apple MacBook computer purchased and a new-in-the-box computer they wish to exchange the computer forTo receive the exchange, Ms [redacted] can return the computer to the Raleigh store and our store employees would be able to provide further assistance on the exchange processThank you again for making Best Buy aware of this situationSincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing Ms***‘s concerns to our attention We apologize for any frustration or inconveniences this may have caused the customer We left a voice message for Ms [redacted] to which she returned With the timing of her availability with her work schedule we going to pursue a resolution through email I did call her back with my direct email address but also sent her an email with my contact information My email address is scott[redacted] @bestbuy.com Currently we are awaiting an email response with the questions I asked within it Sincerely, Scott M

Dear Revdex.com, Best Buy feels that we have fully addressed the customer's concerns that were forwarded to your office in our previous response and we maintain our position Nevertheless, please forward any additional concerns to our office and we will respond accordingly Thank you

Initial Business Response / [redacted] (1000, 18, 2015/09/29) */ Dear Revdex.com, Thank you for bringing the customer's returns concerns to our attentionBest Buy's posted Return and Exchange policy for is 15-days from the date of purchaseCustomer purchased the [redacted] television on 05/20/2015, and we would not be able to accommodate the customer's request for refund or exchangeWe encourage the customer contact the [redacted] Company for service repair, and they can be reached at [redacted] Sincerely, Dean [redacted] Executive Resolution Specialist (612) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 20, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ridiculous

Dear Revdex.com,Thank you for bringing Mr [redacted] 's concerns to our attentionWe apologize for any inconvenience or frustration caused to the customer.We unfortunately are unable to find any purchase receipt, order number, or service event for the scenario described by the customer with the information providedUnless this information could possibly be under another name (such as a spouse name or family member), we are unable to substantiate the claimWe encourage the customer to provide us with any information regarding the purchase, delivery, or installation so that we may proceed with a resolutionThank you again for forwarding this concern to usAt this time, we consider this matter closed.Sincerely,Kelsey F.Executive Resolution SpecialistBest Buy

Dear Revdex.com, Thank you for contacting Mr [redacted] 's concerns to our attentionWe apologize for any inconvenience this may have caused.Please note that Best Buy takes these matters very seriously, and we have forwarded all feedback store leadership concerning the interactionsWe have also spoken to the individuals involved and can confirm the store did their best to assist the customerUnfortunately, they had received an error message when trying to complete the transfer because of the IMEI number, and occasionally the solution is to refer to the store of purchase due to a system errorWe were informed that the customer began demanding personal information of the associate that was trying to help, and the manager provided his contact card to the customer when explaining that he was not going to provide the associates informationWhen the customer continued to demand this, the store manager requested he leave the storeAgain, thank you for providing this feedback and allowing us to fully investigate the matterAt this time, Best Buy feels this concern has been fully addressed Sincerely,Kelsey F.Executive Resolution SpecialistBest Buy Co., Inc

Dear Revdex.com., Thank you for making Best Buy ware of this issue.At the time of the customer's original sale, they were provided with (and signed acceptance of) the conditions of use for the AppleCare programThere is responsibility on the part of the consumer to to familiarize themselves with a contract prior to signing itAs such, we are unable to provide the customer with a replacement phoneIf the customer would like to cancel their AppleCare program, and receive a prorated refund of their plan, they can do so my visiting the following link: https://support.apple.com/en-us/HTAdditionally, they may want to contact At&t via the following link to see if they are still eligible to enroll in their insurance program.Thank you again for making Best Buy aware of this issueWe apologize for any disappointment that the causesKindest regards,Cassie EExec Res Sr

Dear Revdex.com, Thank you for bringing Mr [redacted] concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customerThe order number the customer provided is not completeIn store order numbers, which start with 111, are thirteen digits longPlease provide a valid order number so we may look into the issueRegards,Kathryn S

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the HP laptop purchase from our online store to our attention We called and connected with Ms [redacted] and they confirmed the refund on the HP computer was processed and received by a local BB storeIn addition, we will be sending a $ [redacted] Best Buy gift card as a customer service gestureMs [redacted] accepted the gift card as resolution Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of allwe are very sorry to hear of the setbacks endured by the customer when dealing with thisUpon further review, we have verified that indeed the customer has been completely refunded for the lost item Best Buy considers this matter resolved nevertheless, feel free to forward any other concerns to our office and we will respond accordingly Thank you