Best Buy Stores, LP - US Headquarters

Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Hello Mr***, Thank you for contacting Best Buy through the office of the Revdex.com about your recent computer purchaseMy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate Headquarters I am sorry to hear about the difficulty that you've had with your [redacted] computer and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company Best Buy offers a day return and exchange period on most of our productsThis policy is posted on your purchase receipt, as well as at each cash register and o BestBUy.comIn an effort to remain fair and equal to all of our customers, we are unable to make exceptions to this policy Unless a Geek Squad Protection plan is purchased, Best Buy is not authorized by [redacted] to make repairs or exchanges under manufacturers warrantyIn order to obtain warranty service, or to have your product exchanged under warranty, you will need to continue to work with ***They can be reached by visiting https://www.apple.com/support/contact/ Again, I apologize for your experience, as we truly value your businessI am sincerely sorry for any disappointment that this causes you Thank you again for making Best Buy aware of this situation Kindest regards, Cassie E Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did NOT purchase an "***" productYour stating I did shows just how little you pay attention to consumers statements I returned the product to Best Buy using enclosed return label and marked it as "defective" You can go deal with the manufacturer of the product you sold which was used only about days before it stopped workingI believe this manufacurerr is somewhere in South Korea or in the farmlands of ChinaI am sure you would want to cover a product that only worked about a week wouldn't you? I want my money REFUNDED PLUS THE $it cost me to ship back to Best Buy I am considering filing an action in small claims court Final Business Response / [redacted] (4000, 9, 2015/09/08) */ Dear Revdex.com: Best Buy feels that we have fully addressed the customer's concerns in the response that was forwarded to your office, and we maintain our position I do apologize for the confusion regarding the manufacturerUnfortunately the computer still falls outside of the return and exchange period and so Best Buy must encourage Mr [redacted] to work with the manufacturerNevertheless, please forward any additional concerns to our office and we will respond accordingly

Dear [redacted] , Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters I am very sorry that you have had such a difficult time getting the insurance companies to respond and I apologize for the inconvenience and frustration the matter has caused you I am pleased to hear that there has been a consensus by the three insurance groups involved in the claim and that a plan has been made and work has begun to identify and repair the damage to your home If I can be of any further assistance please contact me directly, you have my contact information Thank you for your patience and again, I apologize for your experience, as we do value your business Best Buy considers this matter resolved Sincerely, Larry S

Dear [redacted] - We are sorry to hear that your MacBook, purchased in November 2015, appears to be broken in some way Unfortunately, we are unable to offer you a refund or exchange as it is nearly one year after you made the purchase If you are concerned that there is damage to your MacBook, please contact Apple to see if they are able to offer you a repair under their warranty Your only other option would be to have it sent in for diagnosis through Geek Squad, however, that service may be subject to a charge.Regards,Amy C

Dear Revdex.com, Thank you for forwarding MsGonzalez's concerns to our attentionWe apologize for any inconvenience this may have caused the customerThe product was reshipped to the customer on 12/and our records indicate it was delivered successfully on 12/ At this time, Best Buy feels this matter is fully addressedSincerely, Kelsey FBest Buy

Dear Revdex.com, Thank you for forwarding Ms***'s messagePlease know that we have reviewed the situation further and we have no indication or notes that we offered any customer satisfaction gesturesPer our notes the product has been delivered successfully and no other action will be taken by Best Buy Thank you

Initial Business Response / [redacted] (1000, 13, 2015/09/24) */ Dear Revdex.com, Thank you for bringing the customer's order concerns to our attentionCustomer has been contacted and his [redacted] washer units have been replacedDue to customer experience, a $make good check has been requested for customer satisfaction Sincerely, Dean [redacted] Executive Resolution Specialist (612) [redacted]

Initial Business Response / [redacted] (***0, 8, 2016/01/05) */ Hello Mr [redacted] , Thank you for contacting Best Buy through the office of the Revdex.com about your cancelled BestBuy.com orderI am Brian with the Executive Resolution Team at Best Buy Corporate Headquarters I apologize to you for the cancellation, and for how your complaint was handledI understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company As I am unsure whether you still wish to re-order that Blu-Ray player, please accept a $ [redacted] Best Buy gift card as resolution to this unfortunate experienceYou are welcome to use that gift card toward a new order of that same item and to use the rest of the gift card as you choose, or you may redeem that gift card any way that you wishThis gift card will arrive to you at the address cited on your complaint within approximately weeks Again, I apologize for your experience, as we value your business Thank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Brian.***@BestBuy.com or to call me directly at (612) [redacted] Sincerely, Brian P [redacted] Executive Resolution Specialist Best Buy Brian.***@BestBuy.com (612) [redacted] Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am being offered a solution that seems more than fair and I appreciate that

Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ Dear Revdex.com, Thank you for bringing the customer's Avengers: Age of Ultron return concerns to our attentionCalled customerApologized for her concern, provided information on the need for receipt information and offered a $ [redacted] gift card for customer satisfactionCustomer should receive her gift card within three weeks Sincerely, [redacted] Executive Resolution Specialist (612) [redacted]

Mr [redacted] , Thank you for your response, and I apologize if you may have received a negative impression from our response to the complaintTo reiterate, the price you saw on the 65" television was not correct, unfortunatelyThe prices of all of our products are determined and built within the specific SKU number they are assigned, and the price you saw was not for this productTherefore, we will not be honoring the sale price At this time, Best Buy feels this response firmly closes this complaint Sincerely, Kelsey FBest Buy Co., Inc

Dear Revdex.com,Thank you for your continued partnership in this matterBest Buy feels that we have properly addressed the issue at hand and we have provided our final stance regarding the requested price matchPlease note, the terms and conditions agreed upon by use of bestbuy.com com do state: "Information on Our SiteWe try to be as accurate as possible with the information we present on the Best Buy PropertiesWe will make reasonable efforts to accurately display the attributes of the products we sellWe do not warrant that product descriptions or other content is accurate, complete, or error freePrices and promotions are subject to change, and may vary from those offered in our storesWe cannot confirm the availability or price of an item until you place your orderDespite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispricedFor any of these reasons, we may cancel your order or we may contact you for instructions on the order."We would also like to make notice that our price match promise excludes any items that may be listed in errorFull details regarding this policy can be found belowhttps://www.bestbuy.com/site/help-topics/best-buy-low-price-guarantee/pcmca...⇄ again sincerely apologize for any frustration and inconvenience experiencedAt this time, we would consider this matter closed, however, we will respond accordingly should new information be brought to our attention

Dear [redacted] , Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.I apologize for the inconvenience and frustration that our inability to the delivery of your new TV to your home may have caused you Pursuant our phone conversation today 8/11/2016, I have requested a $ [redacted] Best Buy gift card as a customer service gesture As I mentioned the gift card will take to weeks to arrive and will be mailed in a plain white envelope for security purposes so please watch for it in the mail Thank you for your patience and again, I apologize for your experience, as we do value your business Best Buy considers this matter resolved Sincerely, Larry S

Dear [redacted] - We have reviewed your concerns and are sending you a $ [redacted] Best Buy gift card You are correct that changes were made to our traprogram Unfortunately, stores are unable to override our point-of-sale systems to offer the additional amount on a trade in This affected very few customers, however, you are one that was affected and we apologize for your frustration The gift card has been requested and you should receive it within the next weeks Thank you for bringing this matter to Best Buy's attention and for your continued patronage.Regards, Amy C

Dear Revdex.com, Thank you for bringing this matter to our attentionPlease know that we have left a voice mail to the customer so we can work with hear towards an amicable solutionPlease have her check her voice mail and call us back so we can assist Thank you,

December 7, To Whom It May Concern: In order to further investigate the concerns forwarded to your office by [redacted] Fuentes we need further information such as the Customer Service PIN number off of the purchase receipt for the television in question and a copy of the coupon in question Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Initial Business Response / [redacted] (1000, 9, 2016/03/23) */ Dear Revdex.com: Thank you for the referralBest Buy reviewed this matter and reached out the appropriate resources to investigate and seek proper resolutionI have been advised that as of this morning, our assistant store manager (ASM) worked with our Comcast partner, whom was able to fix the billing issue for Mr [redacted] The ASM advised me that he called Mr [redacted] today and left a voicemail, asking that he call him back if he had any further questions or needsto call me back if he had any questionsCompensation for the customer experience is not managed via the Revdex.com cases to Best Buy; therefore, the billing issue being resolved qualifies this complaint as closedThank you! Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/03/24) */

Dear Revdex.com, Thank you for contacting us regarding this matter Best Buy reviewed the complaint presented by the customer The store where the purchase was made was contacted regarding the matter Store personnel contacted the customer and offered a resolution to the situation The customer agreed to the resolution Best Buy considers the matter closedThank you,

Dear Revdex.com: After looking into this issue, I can advise that there are several service orders showing and two fulfillment orders.The first order is the original for delivery that took place on 7/15/15, but there weren’t any notes on this order about about he installation or that the client had any questions about the unit's condition.~ The history reflects the client called into 888-BBY to report the “freezer was not cooling and was making noise”The phone agents contacted the Geek Squad, resulting in a service call being scheduled for 8/7.During this service order, 8/7/15, they informed the client that she would need a return/exchange orderThe exchange order is under OMS [redacted] for 8/11.~ On 8/11/15, the client was a not at home and the order was rescheduled for 8/13.~ On 8/13/15, again the client was a not at home and did not accept deliveryPer the notes, the customer was to call back to reschedule at a time that worked for her.~ On 8/15/15, the client called and spoke with a representative and requested to cancel the return/exchange order because the return unit was now working.Following that interaction, she did not reach out regarding issues with the product until March Therefore, Best Buy was never neglectful in any response or service requests and I am closing this complaintHowever, the customer dis purchase a protection plan; therefore, I have engaged my team to review what options we have for resolution within the terms of her coverageI have sent the customer an e-mail as well

Dear Revdex.com,Arrangement have been made for Mr [redacted] to return the computer to Rockville Store for a refund Mr [redacted] has been in contact with the Store GM and will bring the unit in when he visits his father.Best Buy considers this matter resolved.Thank you, Larry S

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11597063, and find that this resolution is satisfactory to me I will not shop there again They do not point out a day return policy, but I didn't ask I felt the computer was under warranty for a longer period of time and was naive to believe they were concerned about their customers service and retention I will accept a check in the amount of $as they offered

I am rejecting this response because: I would like this case to remain open until I receive the check I was told I would get a refund but they have been giving me the run around Please keep case open I would also like instructions on how to place a negative review about Magnolia Home Theater