Best Buy Stores, LP - US Headquarters

I am rejecting this response because: While a notice in store the day of may satisfy legal requirements, it does nothing for those of us who planned our shopping and spent lots of timeIt does not also address the large amount of time spent on phone with customer service only to be directed back to the store manager where I had already startedThis is not good customer service and is not ethical practiceThat picture was there to deceive people and a notice in store doesn't address the advertising

I am rejecting this response because: This was not an advertising issue, but rather a labeling price conveyance issueI will contact weights and measures and media if necessary

Dear Revdex.com, We have been investigating this case as TRE contacted us directly about the situationThe return block has been removedThank you

Dear Revdex.com, Thank you for forwarding Ms [redacted] 's concerns to our attentionWe apologize for any inconvenience this may have causedOur records indicate the store was able to place a new order for the customer that has since been given to the customer, and she has been provided a gift card as a customer service gesture At this time, Best Buy feels this issue has been fully addressedSincerely,Kelsey FExecutive Resolution SpecialistBest Buy Co., Inc

Dear Revdex.com, Thank you for bringing Ms [redacted] 's concerns to our attention We apologize for any frustration or inconveniences this may have caused the customer The protection plan expired a month and a half before the customer came into our location, so there was no opportunity to renew the contract Best Buy did offer an exception to restore her operating system free of charge to fix her computer issue, but the offer was declined Our local store is still willing to provide this exception if the customer happens to change her mind Best Buy considers this matter closed Sincerely, Scott M

Dear Revdex.com - Our records indicate that the customer's washing machine has been replaced under the manufacturer's warranty We apologize that the washing machine was not replaced as quickly as the customer would have liked, however, because the machine was replaced by [redacted] , it was up to them to procure a new unit and get it scheduled for installation We will be closing our review of this customer's concerns at this time.Regards,Amy

December 9, To Whom It May Concern: Best Buy apologizes for the confusion regarding the Bose CineMate Home Theater Speaker The incorrect price was listed and removed as soon as we identified the mistake There are other soundbar systems available within that price range on our website However, Best Buy will be unable to fulfill the offer in question as stated in our Conditions of Use list on BestBuy.com Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com,Best Buy has reached out to Mr [redacted] and have reached a final settlement concerning this matterA Settlement Agreement that the customer has agreed to is being sent to Mr [redacted] .Best Buy considers this matter resolvedThank you.Larry S

Dear Revdex.com, Thank you for bringing Mr [redacted] ’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer We have submitted for a refund of $on the customer’s orderPlease allow 3-business days for the refund to be processedBest Buy considers the matter closed Regards, Kathryn S

Dear Revdex.com,Best Buy feels that we have fully addressed the customer's concerns that were forwarded to your office in our previous response and we maintain our position Nevertheless, please forward any additional concerns to our office and we will respond accordingly Thank you

09/18/To whom it may concern, Best Buy has reached out to the customer and resolved this matter We will be issuing a credit as a one time exception to our return policy Additionally we have followed up with the local store and will be addressing this issue on a store level as well Nevertheless, should any further questions or concerns arise, please feel free tor each out to me directly for assistance

I am rejecting this response because: It is to late for any help, I visited multiple stores, called your help line multiple times and asked for helpI have since had to open the item and just use it for school since I couldn't get any resolve by physically going to your stores or talking to your customer service line, when I asked to talk to a manager I was disconnected multiple times and never called backI was told you don't have a corporate office or a phone number to callI called the store multiple times was in a call queue and then disconnected multiple times after waiting for minutesI finally drove out to the store minutes away and was told essentially that oh well you were busyI will be cutting up our Bestbuy card, and I will no longer go to Bestbuy since they are to busy to care or assistSince I have now opened the item there is nothing Bestbuy can do for me now so this can be marked as unresolved but closedVery sad after being a loyal customer over the past years that this is how they treat people

To Whom it may concern, Requested additional information from Mr [redacted] by phone and email Require a copy of the receipt Thank you Larry S

Dear Revdex.com, Thank you for bringing Ms***'s concern to our attentionIt does appear there was a failed authorization attempt on her purchase and a coupon was usedWhen the purchased was authorized again the coupon code was erased and the customer was indeed mischarged $We apologize for this and have applied a refund of the $ We have attempted to reach the customer and have left a voicemail for herThank you,Best Buy

Revdex.com, Thank you for bringing this to our attention We were able to locate what caused the camera to not be sent, please know that we sent the missing product to the customer at no costRegards, Nick S

Dear Revdex.com,Thank you for sending this for reviewI have looked into the customer's interactions and see that he reported this on 02/12/17, unfortunately the gift cards were used on 2/11/and at that point were already at a $balanceAlthough Best Buy has a process we follow to report any lost or stolen gift cards we will freeze (cancel) the gift cards and will reissue it with whatever the remaining balance isBest Buy is not liable or responsible for the funds after it has been used as we treat gift cards like cashThe following link will answer any gift card questions --> http://www.bestbuy.com/site/help-topics/gift-cards/pcmcat203400050004.c?id=pcmca...⇄ are extremely sorry and do not wish any customer to be victim of fraud and we try our best to cancel the gift card before it gets used unfortunately it was too late in this case.Thank you,Best Buy

I am rejecting this response because:You did not address anythingThe corporate representative who responded to me was emotional and often interrupted meThe pure fact is that the items were not properly cancelled in the system, which eBay confirmed as muchIt is not my fault or eBay's fault if Best buy's automated system failed to cancel the itemsI am a seller on eBay and am fully aware on how to manually cancel itemsBest Buy needs people to properly address issues like these by accessing eBay's system manuallyWhen I have PayPal and eBay insisting no refund or item cancellation took place, and I have to ask them to step in and open a claim, that is akin to fraud on Best Buy's partI wholly do not accept Best Buy closing my repeated escalations and pleas for help when they did not handle the order correctly, pure and simpleI don't need any further response to this from Best Buy

10/06/2017To whom it may concern,After review, we have extended the customer a one time customer service gesture to remove the return restriction The customer is now welcome to return product from future purchases to our stores Please note, future excessive returns may result in future return restrictions and as this is a one time exception to our policy, we may not be able to remove restrictions in the future Nevertheless, should further issues arise, please feel free to reach out directly for assistance

Dear [redacted] , Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters I apologize for the difficulties you experienced with having your Phone Plan change without your permissionI am pleased to hear that the Store worked out a plan to cover your additional costs for the during the duration of the year contract and that you accepted that resolution and verified that with me today 4/18/Thank you for your patience and again, I apologize for your experience, as we do value your business Best Buy considers this matter resolvedSincerely, Larry S [redacted]

Dear Revdex.com, Since the phone was exchanged with a new phone instead of a refurbished phone her Geek Squad Protection Plan was fulfilledNormally a claim would not fulfill the plan but she received a new deviceThank you, Dan [redacted] Best Buy Executive Resolution Team