Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Best Buy feels that we have fully addressed the concerns that were forwarded to your office in our previous response and we maintain our position Mr [redacted] will need to work directly with DJI to file a warranty claim Thank you

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Dear Revdex.com, Thank you for bringing this matter to our attentionWe apologize for any inconvenience this has caused the customer During the manufacturer warranty period, parts and services covered under the manufacturer's warranty are the manufacturer's responsibilitySharp strictly holds Best Buy to these conditions We highly recommend that the customer continues to work with Sharp and makes them aware of his concerns If the manufacturer is not able to repair or replace the item, the customer can request a Return Authorization (RA) from Sharp that can be fulfilled at Best Buy Best Regards, Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your not doing anything for usThis is why you have lost our business for lifeYou need to stand behind big ticket electronic items for all of days, not Now its been fixed twice and sharpe will only replace it if it breaks a third timeWhich it very well may, but now we won't know that until the summer time when the cottage is opened again this tv gets turned on again, granted it has not turned its self on againdays after purchase it breaks, and you won't exchange the televisionNow we have had it fixed twice and the table scratched thanks to the repair manIts just unbelievable this is the customer service from a big box retail storeIts a learning lesson for us and everyone I tell the story tooDon't buy from best buy they don't careWalmart return policy is days, and even if it works I can still return it! Your is defective and you stick the customer with it! Then make them wait 7-days for a repair, its just the worst customer service I have ever expereicened and I used to manage a retail store! I guess ill have to think about who maybe be able to help me because you clearly will notIll probably buy 10+ TVs in my future and not a single one will be purchased at your story, best buy, as long as you have a return policy that isn't worth the paper its printed on

I am rejecting this response because: Best Buy Stores, LP - US Headquarters denies being liable for reimbursing the value of my [redacted] laptop and the [redacted] external hard drive because the “No Lemon Policy” Clause is no longer active in my GSP after being renewed on 02/21/and the purchases are outside the 15-day return period, My complaint does not fall under the guise of the “No Lemon Policy” because the problems that my laptop is experiencing is directly attributed to the faulty repairs done by Geek SquadIt is clear to see that my laptop’s problems are not a result of the screen flickering issue and in fact the laptop plainly states that the battery that Geek Squad installed is either not connected properly or the battery itself is faultySecondly, the other issues that my laptop is currently experiencing is derived from the motherboard and were not present until Geek Squad replaced it said motherboardThis complaint is addressing the liability that Geek Squad has for damaging my laptop through neglectful work on their employee’s part as well as damage to my hard drive while in the possession of Geek Squad employeesI am not asking to return my laptop and hard drive, I am stating that Best Buy Stores, LP - US Headquarters is liable for the damage created by their employees

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the expired promo code for the joystick purchase to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations when the promo code in the package from the manufacturer was expiredWe have credited their online order (BBY01- [redacted] ) $and for a better Best Buy experience, sending a $ [redacted] Best Buy gift card from our corporate officeThe gift card should be received in approximately 10-business days Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,Best Buy feels that we addressed this issue effectively in our previous response, and we will not be providing it additional considerationWe are unable to provide an exchange on any product that has suffered cosmetic damageThe description of the phone provided by the customer indicates that the phone has been scuffed, which is considered cosmetic damageIf the customer has questions about our return and exchange policy, we encourage him to visit BestBuy.comNevertheless, please forward any new information and we will respond accordinglyThank you for making us aware o fthsi issueBest,Cassie E Exec Res Sr

Initial Business Response / [redacted] (1000, 5, 2016/02/24) */ Dear Revdex.com, We have provided the customer with an in store exchange in order to resolve the customer's issue Kind regards, Best Buy

Dear Revdex.com,We have contacted the Mr [redacted] and he informed me that Samsung is sending a Technician to replace the back of the TV in question.I have requested that the customer provide me with photos of the defect so we can keep them on file should the problem reoccur.Best Buy considers this matter resolved.Thank you,Larry S

Dear Revdex.com, Unfortunately, the information we used to validate the expiration date was invalidMr [redacted] is correct in the protection plan being "stacked" at the end of the manufacturer's warranty end dateWe do apologize for this error and appreciate Mr [redacted] bringing this to our attentionThe Protection Plans have been updated to reflect the correct expiration datePlease be advised that the plan # [redacted] is underneath a different customer, and any claims would have to be made under the owner of said planAlternately, the owner of said plan can contact 1-800-Geek Squad to request a transfer of ownership to another customerAgain, thank you for bringing this to our attention and we are sorry for any inconveniences you may have facedThank you,Best Buy

Thank you for sending this for reviewI have reviewed this and do not see any new information addedI am sorry that there have been issues communicating and getting assistance through [redacted] Unfortunately Best Buy hands are tied in this situation due to [redacted] and the Consumer Product Safety Commission requirements, customers must work with [redacted] to have recall satisfiedWe understand that this has caused a huge inconvenience especially that you will have to purchase a new washer we are unable to help with the difference or help pay for a new oneI have created a new case for this complaint which is [redacted] I am sorry for the delay in getting back to you.Best regards,Karla [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/11/04) */ Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] 's concern regarding the computer purchase to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsWe reached out to our Henderson store (#***) regarding the refund or reshipment requestThe Henderson store's General Manager Kyle [redacted] informed us they will be contacting [redacted] directly in reshipping a new computer Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus Final Business Response / [redacted] (4000, 20, 2015/12/07) */ Hello Revdex.com, We are following up on our previous response to [redacted] 's Revdex.com case After receiving [redacted] 's Revdex.com follow up, we reached out to our Henderson store (***) again in an effort to resolve their computer purchase concernsThe Henderson store's General Manager (GM) Grady [redacted] contact [redacted] directly to actively work with them on their situationGM [redacted] sent [redacted] two different all in ones that fit what he is looking for in order to make a decision on which one that would best fit what he intends to use the computer forGM [redacted] had off from work on Friday and Saturday, but informed [redacted] he was in the store this past Sunday (yesterday) and would offer 3-resolution options: Returning/refunding their money for the computer purchase Discounting the all in one of his choice Or exploring other options such as laptop computers that would work for him Our Henderson store has offered [redacted] options for resolution they requestedBest Buy feels that this has been addressed appropriately and will not take further action on this issue Respectfully, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I feel this response is "satisfactory" to resolve the current issueHowever I hope their process does not hinder other customers and get the run around as wellThey have explained their process and "algorithms" to determine denials but again, these are algorithms and not the 100% facts from customers.Thank you for your time and willingness to stand up for me and other consumers.Sincerely, [redacted] Sincerely, [redacted]

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention At this time with the information provided we don’t have a record of the purchase to find a resolution for the customer If the customer could provide more information we would like to do additional research in providing a resolution Best Regards,

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Dear Revdex.com, Thank you for bringing this matter to our attention to be addressedWe are aware of an issue within the Trade In application where not all tablets are listedStores have an option to work around thisBest Buy has offered to work with store towards system work around but no response was provided from client A solution was offered to client but refusedThe store has offered the same dollar amount of the original promotion towards the qualified deviceWe would suggest the client visit a store to have the offer honored Best Buy will take no further actions on this matter,

Initial Business Response / [redacted] (1000, 18, 2015/09/23) */ Dear Revdex.com, Thank you for bringing the customer's 60" [redacted] television replacement concerns to our attentionWe have contacted our Murfreesboro, TN store management team regarding the customer's requestThe [redacted] television's Geek Squad Service Plan coverage allowed the store to provide an in-store voucher to replace the television up to the original purchase priceAt the time of exchange, the 60" [redacted] television was offered as an option, because it provided a comparable product and met the customer's price requirements Sincerely, Dean [redacted] Executive Resolution Specialist (612) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 20, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Just because I got original [redacted] tv at discounted price should not have made me downgrade to a [redacted] there was a [redacted] at store that had same features as mine and less feature then the [redacted] this [redacted] has a terrible picture compared to the [redacted] Final Business Response / [redacted] (4000, 24, 2015/10/07) */ Dear Revdex.com: Best Buy feels that we have fully addressed the customer's concerns that were forwarded to your office in our previous response and we maintain our position Nevertheless, please forward any additional concerns to our office and we will respond accordingly Thank you, Dean [redacted] Executive Resolution Specialist (612) [redacted]

Dear Revdex.com,Thank you for bringing Mr [redacted] 's concern to our attentionWe have redirected this to our claims adjuster, Sedgwick, who is overseeing this concernThey have been in contact with the third party involved and are aware the inspection of damage is taking place todaySedgwick will be monitoring the situation to ensure the customer's concern to addressed correctly.Thank you,Best Buy

Dear Revdex.com:Thank you for giving us the opportunity to resolve this concernBest Buy and the customer have agreed on a resolution to this caseThank youGail D

Dear Revdex.com, Thank you for bringing this matter to our attention In order to answer the question directly, we do need specific SKU information Based on the scenario described by the customer, the situation appears to involve a SKU that is currently on Clearance When items reach Clearance status, the availability is restricted to stores that have any remaining stock The items cannot be ordered on-line Again, without knowing the specific item, this is just conjecture Thank you, David M

05/24/2018To whom it may concern,We apologize for this scheduling error that resulted in a poor delivery experience Best Buy has worked with our Geek Squad Appliance Escalations team and our delivery partners to re-schedule and complete this service At this time we can confirm the delivery and haul away are complete For any further issues related to this, please feel free to reach out to your Geek Squad case manager directly

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ Dear Revdex.com, Thank you for bringing this to our attentionOn 10/27/our D'Iberville, MS store management team processed a complete refund on the customer's Mac 27" Retina Display computer as requested Thank you, Dean [redacted] Executive Resolution Specialist ( [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Dear Revdex.com, Thank you for bringing the customer’s order return concerns to our attentionCustomer’s total purchase refund has been processedDue to the customer’s delivery/refund experience, a $ [redacted] Best Buy Gift Card was issued to [redacted] and business partner Sincerely, Dean [redacted] Executive Resolution Specialist ###-###-####