Best Buy Stores, LP - US Headquarters

Dear Mr [redacted] - We have reviewed your concerns and agree that you intended to receive the Reward Zone points with your purchase, but were unable to do so because of the way the purchase had to be made We have made an exception and applied 1,points to your My Best Buy account The points/certificates should be available to you within hours We will work with the Loyalty Rewards team to ensure that the purchase is added to your MY Best Buy account to count towards a status upgrade Thank you for notifying Best Buy of your concerns.Regards, Amy C

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the Fit Bit and replacement request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsWith the Fit Bit being outside our 15-day return period, we would be unable to accommodate their exchange or replacement request However, we encourage [redacted] contact Fit Bit directly for service under the manufacturer’s warranty they provideFit Bit can be contacted via Live Chat, phone call or email at the following hyperlink from their website: http://help.fitbit.com/?cu= Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received the memory card the other day, thank you for your interest and I am fully satisfied with the resolution Best Buy was very accommodating, and for that I am very appreciativeI still don't understand their policy to 'cancel' part of an order when it arrives before the rest of the order and is not picked up separately, but it all worked out in this case Thanks again, ***

Hello Revdex.com, We are following up on our previous response to [redacted] ’s Revdex.com case As we outlined in our previous response, the return policies are posted at our checkouts and visible to customers prior to purchase and would be unable to accommodate Mr [redacted] ’s exception to our return policies based on the return history with our company Best Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com Best Buy feels that we have fully addressed our customer concerns in the customers correspondence forwarded to your office on 7/19/2017The item was refunded upon return and a giftcard was issued Customer has since ordered item from store.Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely,John S

I am rejecting this response because:The 10% discount was not for a military discount, it was for a one time couponI also have an email from you stating:However, I am happy to provide a one-time exception and issue the $refund to youI will be refunding the receipt directly, and you should be seeing this back onto your account in 5-business days

I am confirming refund has been applied to this order Best Buy representative, please advise on return procedure for returning the product to you Would I be best served to return it to a store with the order information and Revdex.com file #? Thank you for your prompt response to my inquiry Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Dear Mr [redacted] , Thank you for bringing your concern to our attentionWe have contacted you directly to discuss the DVD's and gain a little more informationThank you,Best Buy

Dear Revdex.com, Thank you for bringing this matter to our attention The store where the refrigerator purchase was originally made was contacted regarding this concern Leadership from the store contacted the customer directly to discuss the matter A resolution was proposed and has been accepted by the customer which meets his request.Thank you,David M

From: [redacted] , [redacted] Sent: Monday, April 10, 1:PM To: ' [redacted] @gmail.com' < [redacted] @gmail.com> Subject: Best Buy Revdex.com Complaint [redacted] Dear Mr [redacted] , Thank you for taking the time to contact the Revdex.com regarding your BestBuy.com orderYour complaint was forwarded to our corporate office and assigned to me for handling I apologize that the $was not refunded to you when you canceled the item on your orderI have made an adjustment to your order and refunded the $This was the total amount that was collected after you used your My Best Buy certificate We hope that you are satisfied with this resolution Sincerely, Dan [redacted] Senior Specialist | Executive Resolution Team Phone: ###-###-#### Fax: ###-###-#### daniel[redacted] @bestbuy.com

Dear Revdex.com:Best Buy feels that we have fully addressed the customer's concerns that were forwarded to your office in our previous response and we maintain our positionDue to the refrigerator purchase is outside our return or exchange period, we would not be able to accommodate the customer's replacement request.Sincerely, Dean [redacted] Executive Resolution Specialist ###-###-####

Dear Revdex.com,Thank you for bringing the customer's order concerns to our attention Customer's [redacted] 50" TV has been received and a complete refund processed on 2/22/ Thank you, Dean [redacted] Executive Resolution Specialist###-###-####

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the Apple phone refund request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsWe have received the preowned Apple iPhone on the return and refunded Mr [redacted] to the Visa c.caccount on 10/23/for $ Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the gift card reissue request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsAfter receiving Mr [redacted] ’s complaint, we contacted them directly and will be sending a $ [redacted] Best Buy gift card and should be received in approximately 10-business days Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing Ms [redacted] ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer After reviewing the customer’s account, we see she was able to return the item in store on 11/21/We will be sending a $ [redacted] Best Buy gift card as a customer service gesture to the address provided to the Revdex.comPlease allow 10-business days for it to arrive Best Buy considers the matter closed Regards, Kathryn S

Dear Revdex.com, Thank you for bringing this to our attentionOur York, PA store's management has contacted the customer and was informed an update was completed on the [redacted] Gear SSmartwatch which corrected the issues the customer was experiencing.Thank you,Dean [redacted] Executive Resolution Specialist###-###-####

Dear Revdex.com: I cannot locate the purchases or the work order the customers mentionsI will be happy to look into it further, if they provide the work order request number(s),the order number(s), the Customer PIN(s) from the store receipt(s), any actual copies of any of the aforementioned (attach to Revdex.com complaint for my reference)Thank you!

Revdex.com,Please know that Sedgwick has been actively involved in assisting with the customer's claom, and in contact with all partiesThe customer will need to continue working with Sedgwick as this is a damage claim and must be addressed by the proper channelsThank you Regards, Sarah L

September 25, To Whom It May Concern: Best Buy apologizes for any delay experienced by [redacted] with the order in questionThe promotional items in question were offered by [redacted] and would be fulfilled through them directly with the customerNevertheless, in recognition of the delay experienced by Mr [redacted] I have requested a $ [redacted] Best Buy gift card in his nameThe gift card will be processed and mailed in the next to business daysPlease forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

11/13/2017To whom it may concern,Upon review we have determined that this item is defective with a fractured/cracked display panel However, it does not appear the device was abused or misused in any way and appears to be free of damage We have therefore concluded the device to be factory defective and approved a return The customer has been provided with a return label as the item was ordered through our website Should the customer have further questions or concerns, please feel free to reach out directly