Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Best Buy has provided our stance on this matter and that stance remains unchangedBest regards, Scott M

Dear Revdex.com,Thank you for bringing this matter to our attention We have reviewed the customer's claim, and we do apologize for the issues the customer encountered It appears as of August 8, 2016, transactions were processed to assist the customer in getting the desired resolution of the $price match Best Buy considers this matter resolved.Thank you,David M

Thank you for sending this over for reviewI am sorry for the frustration and inconvenience this has causedI see that the consumer has already been responded by one of our social media specialist on 12/08/Unfortunately Best Buy is not able to cover the difference in this situation we understand that its frustrating, however we are only following the process we were given [redacted] will be providing rebates on those who qualify for them and if you would like to discuss other options it will have to be done through [redacted] I have documented this complaint under case number [redacted] .Once again thank you and I am sorry for the misunderstanding.Best regards,Karla [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Dean from the executive resolutions team was very pleasant to work with and provided great service and an acceptable solution.Thank you to the Revdex.com and Dean for the help! Happy Holidays!

Initial Business Response / [redacted] (1000, 10, 2015/10/28) */ Dear Revdex.com, Thank you for bringing this matter to our attentionWe have verified that the client was advised of a failing hard drive on her unit during the service work started on 05/22/ The plan purchased by the customer, Geek Squad Technical Support, does not cover the cost of hardwarePlease refer to the terms and conditions of that plan as found at: https://www-ssl.bestbuy.com/usw/termsconditions/anonymous Best Buy has performed services in line with the scope of work of those services and requested the required hardware necessary to perform a complete fix on the computer in questionBest Buy considers this case closed Thanks, Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not informed at all of a failing hard driveI was informed of this on the other HP computer I put in for service and did not go ahead with the repair on that oneThis one, the Compaq, I was never toldIt was in the shop for a couple of months waiting for me to get the restore discs as this is what I was told was needed, never ever was I told a hard drive as if I had been told this, I would not gone ahead and purchased the restore discs Final Business Response / [redacted] (4000, 14, 2015/10/30) */ Dear Revdex.com, The service order notes that were given to the customer indicate a need for both recovery media (discs) as well as a new Hard Drive to be purchased Thanks,

Dear Revdex.com, Thank you for reaching out to my team regarding the concern brought forth by [redacted] ***My name is Shane with the Executive Resolution Team here at Best Buy and this case has been corresponded to myself for further reviewI have reviewed the information provided and found a different existing case, case ID: 189494868, escalated to our Post Purchase Support teamAs of 12/06/2016, our Administrative team has approved a refund for the difference in prices and the credit is currently pending an authorization holdMr [redacted] should be seeing a credit applied to his account within 3-business daysIf in days a credit has not yet been seen, I gladly encourage Mr [redacted] reach out to myself and I would be happy to further investigateWe sincerely apologize for any inconvenience experiencedI appreciate the time taken to reach out to my team and myself that we may address and resolve this issuePlease feel free to reach out with any further questions or concernsSincerely, Shane [redacted] Executive Resolution Specialist Best Buy Corp

Dear Revdex.com, Thank you for submitting Ms***'s concerns to us againWe apologize for any confusion caused to the customer with the previous responsePlease note the product is currently not eligible for a refund because it is outside of the return and exchange periodEven if the customer was an Elite Plus member, the item would still be outside of the extended return exchange period as it was purchased in MayAgain, if the customer is having some kind of issue with the performance of the product, we recommend she works with the manufacturer to resolveBest Buy will not be issuing a return or an exchange of the productSincerely, Kelsey F

August 18, To Whom It May Concern: Best Buy feels that we have fully addressed Mr [redacted] ’s concerns that were forwarded to your office as the store staff has since resolved the matter with the customer by offering an exchangeNevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, Thank for bringing this matter to our attentionFirst of all, we are very sorry to hear of the setbacks endured by the customer when dealing with this Please know that we has reviewed the issue and we have decided to refund the customer for the TV purchased with usThe customer should received the funds back to his credit card within the next few business days Best Buy considers this matter resolved nevertheless, please feel free to forward and additional concerns and our office will address accordinglyThank you

Dear Revdex.com, Thank you for bringing Mr [redacted] ‘s concern to our attentionWhen we looked into the order we see FedEx picked the item up on 1/3/and had the item out for delivery on 1/4/It appears FedEx ran into issues locating the street address which delay the delivery until 1/5/ We understand this may have caused inconveniences however the delay on delivery for 1/4/was not caused by Best BuyMr [redacted] has accepted the mentioned discount/gift cards offered by the representatives as a gesture for the delay on our endNo further gestures will be offeredBest Buy does not compensate for time Best Buy feels that we have fully addressed Mr [redacted] ’s concernsBest Buy has provided our final stance and that stance remains the same Nevertheless, please forward any additional concerns to our office and we will respond accordingly Thank you, Best Buy

Hello; My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters.Best Buy offers a day return and exchange periodOutside of this time period, we are unable to offer exchanges or refunds on productsThis policy is provided on your receipt or order invoice, as well as being posted in store at each register and available onlineWe encourage you to continue working with your manufacturer to service your computer.I apologize for your disappointment, as we value your business.Thank you for making Best Buy aware of this concern.Sincerely, Cassie EExec Res Sr

Initial Business Response / [redacted] (1000, 6, 2016/02/22) */ Dear Revdex.com, Thank you for bringing this matter to out attentionOur records indicate that MrS [redacted] placed an order for an iPad Mini on 02/12/This order was unfortunately cancelled due to an unforeseen availability shortageThe customer has contacted our offices and we have sent a replacement gift card as he did not have the original used on the purchaseFurthermore, our records indicate that MrS [redacted] has purchased a secondary itemWe have no indication of further attention is needed for this matter but we have added a link for our conditions of us to our website with further information http://www.bestbuy.com/site/Help-Topics/Conditions-of-Use/pcmcat204400050067.c?i...⇄ Thank you,

Dear Ms [redacted] - We have reached out to the store where you exchanged the Garmin GPS One of the managers at that location, Paul [redacted] , is unsure as to why you were not offered the same item that you purchased, however he is happy to assist you by exchanging the GPS that you currently have for the same size and model that was originally purchased Please reach out to him at the Bridgeton location Regards, Amy C

Initial Business Response / [redacted] (1000, 12, 2015/07/17) */ Dear Revdex.com, Thank you for bringing this matter to our attention We have been made aware from the Technician at A&E that the denial for service is not about the type/placement of laundry detergent but rather about an infestation of insects in or around the unitBest Buy and our service providers will not perform any repairs or parts replacements on units considered infestedDirection was given to eradicate the infestation before we can assist in the repairs We would advised to eradicate the infestation properly and then contact us through means to initiate a repair of the unitUntil this is done, Best Buy will not be taking further action on this matter Thanks, Derek

June 10, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] ***’s concerns that were forwarded to your office as the product has since been delivered and installed Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance Westerman Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com,Thank you for your partnership in bringing this concern to our attentionCorrespondence regarding this matter has been brought to our Executive Resolution Team for proper reviewWe are very sorry to hear about the described difficulties encountered with our customers fridge purchase At this time, our records indicate local leadership has worked directly with our customer and an exchange has been performed for the unit in questionWe would at this time consider this matter closed, however, we will respond accordingly should new information be brought to our attentionBest regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Dear Revdex.com, sent the following email:Dear [redacted] , Thank you for contacting the Revdex.com about your order concernsI'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to me for reviewI am very sorry to hear of the difficulties you encountered with the delay in receiving your Bell'O Media cabinet w/fireplaceWe have checked the case notes tied to your call with April, and providing the media cabinet at no cost was not mentioned, nor was there a request for reimbursement listedYour first order # BBY01- [redacted] , entered on 11/16/16, listed the price of $499.99, and was cancelled due to the manufacturer shipping delayYour second order #BBY01- [redacted] , entered on 11/30/16, listed the lower price of $and was pickat our Monroe, LA storeAlthough we can not accommodate your request for a complete refund of your purchase, I do appreciate your concerns, and have requested a $ [redacted] gift card as an invitation to visit Best Buy againYou should receive the gift card within three weeks at your Finks Hideaway Road, AptaddressThank you again for making Best Buy aware of your concernsWe do appreciate your patronage, and I hope you will let me know if you have any future questions or concernsSincerely, Dean [redacted] Executive Resolution Specialist ###-###-####

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our Executive Resolution Team for proper review.We sincerely apologize for any inconvenience experienced in the attempt to make this purchaseUnfortunately, Bestbuy.com is unable to reflect proper inventory levels in real time and occasionally, orders may cancel or items become unavailable as a resultAs this item remains sold out, we do not possess a way at this time to process any orders for the Nintendo Switch and are unable to fulfill this requestWe again sincerely apologize for any frustration this may cause, and encourage our customer to replace their order once the item becomes available again on bestbuy.comBest regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

I am rejecting this response because: the employees who sold [redacted] product did not tell me that I was still under coverage through [redacted] and never directed me to [redacted] , they just told me I had no coverage

December 9, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] ’s concerns that were forwarded to your office as I have completed a $credit to the order in question We apologize for any inconvenience this matter caused and Mr [redacted] ’s Gamers Club membership is fully active Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus