Best Buy Stores, LP - US Headquarters

Dear Mr [redacted] - Thank you for contacting Best Buy regarding your desire to have a gb iPhone Plus Unfortunately, Best Buy does not have any of these phones in stock in our Joplin location in the color that you are interested in We currently show that there is stock in the Rose Gold color and we would be happy to reach out to the store and ask that they hold one of these for you to exchange your current phone, however, due to availability of these phones during the holiday season, we cannot provide you with a date that we may have more in stock Please let us know if you would like to have us reach out to the Joplin, MO store to set aside a Rose Gold iPhone Plus.Thank you, Amy C

Dear Revdex.com, Thank you for bringing this matter to our attention We’d like to apologize on behalf of Best Buy for any difficulties the customer encountered regarding their recent computer service, and I appreciate the time you took to voice your concerns to allow us an opportunity to properly address themIndeed, we value this sort of contact as it provides us with important feedback to make decisions regarding our future direction.At the time of your service was initiated the customer was provided with, and signed acceptance of a service agreement that explained that Geek Squad would be able to provide an estimate for the cost of repair, and that this cost may change depending on the actual service requiredWe also make it clear that the customer will not be charged until we receive approval from them for the chargeThe customer always has the option to stop service and have their computer sent backWe at Best Buy feel that we are transparent with our pricing, and do everything in our power to keep our customers informed regarding the cost of repairsWe do not act without the customer's explicit consent when performing repair, and we do not charge any fee without the customer's OKUnfortunately, for these reasons, we are unable to provide the repairs required for the computer to function with the fee assessed in the initial estimate Thank you again for making us aware of this issuePlease let us know if you have any questions

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this matter has been brought to the attention of our executive resolution team for proper reviewWhile we apologize for any inconvenience, Best Buy is unable to process a refund as we are outside both our day and extended holiday return policyWe would strongly recommend our customer contacting Geek Squad for further assistance as our records indicate a Geek Squad Protection plan was purchased with the dryerUnfortunately, this dryer does not yet qualify for a lemon exchange as it has not met the required service and repair terms specified in this planOur customer can begin the process by either calling 1-Geek Squad or they can schedule repairs via our services portal on Bestbuy.comThank you again for bringing this matter to our attentionBest regards, Shane MExecutive Resolution Specialist Best Buy CoINC

Dear Revdex.com, Thank you for forwarding Ms [redacted] 's concerns to our attentionWe apologize for any inconvenience this may have caused the customer.While we understand the disappointment of a relatively new product not working correctly, the customer is currently outside of the return period and the item is not eligible for a refund or replacementThe item has never been serviced by Geek Squad and we have no way to verify that it is truly irreparableThe customer has been advised to work with [redacted] for repair covered under their warranty, and we encourage her to continue to work with themAt this time, Best Buy will not be replacing the customer's television and consider this matter closedSincerely,Kelsey F

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Please send the $ [redacted] gift card to the following address: [redacted] ***Little Rock, Arkansas

Dear Revdex.com - I reached out to store leadership to discuss the background of the customer's computer issues that have precipitated the customer's complaint Our records show that the customer had problems with this computer in August of when she requested that it be restored to factory setting for a Windows update Her most recent issue involved her user profiles being corrupt The customer was missing data and/or programs when her husband brought her computer in to Best Buy for service Programs that the customer was hoping to access were inaccessible, as the customer did not have correct login/password information Best Buy offered to send a Geek Squad Agent to the customer's home and that appointment was scheduled The Agent had a medical emergency requiring him to go to the hospital, and when our in-home dispatch called her, she threatened legal action, so they did not re-schedule the appointment The Geek Squad manager of the Beaumont store is planning to reach out to the customer to offer in-home service again If the customer is unwilling to work with him regarding scheduling this service, we are not sure what else we are able to do to accommodate her Our agents have done all that is possible to attempt to help this customer with the problems her laptop is experiencing and our review of the services that they have provided shows no error on their part We will be closing our review of this matter.Regards, Amy

Dear Revdex.com, Customer has not responded to voice message

Revdex.com: He revisado la respuesta hecha por la empresa en referencia a la queID [redacted] , y encontrar que esta resolución es satisfactorio para míHello!!! Your message I received on February 2018, I want to let you know that the technician came to the house the day February and was more than hours trying to fix the washing machine, but without any positive resultFinally put to wash and saw that the machine does not complete the cycle of SPIN TO ENDDetermined to change parts.On the day of February Today, I call ALL SET APPLIANCE SERVICE INC., the company to which the technician named Julius works with # ###-###-####, there helped me Miss Mia and tells me that they are waiting for the warranty parts, who have only received one (1) and still missing three (3) more, when they are availableThey called me to make an appointment.In this way I wish to understand that I am not denied to fix the washing machine, but if I'm very upset because they have been times to my house and no one has given to the issue of the washing machineAnother annoyance is that I bought a safe and never gave me the warranty terms and conditions, only the attached document[redacted] - [redacted] @gmail.com###-###-####

I am rejecting this response because:Best Buy continues to say that the computer was not returned within the 15-day return period, however the malfunction occurred outside of the 15-days but within a month of the purchase This is a hardware issue that should not occur with a brand new computer and the offer to send it back to the manufacturer leaves me without the ability to work I would like Best Buy to exchange the computer for a fully functioning new computer (which is what I thought I was receiving when I purchased the computer) and Best Buy can then deal with the manufacturer regarding the faulty computer Best Buy is making this my problem and causing a hardship for me, the customer I would think that they would try to satisfy their customers and the contract they create when a purchase is madeBecause this purchase was an open box item, I believe that Best Buy did not exercise their required due diligence to confirm that the machine was working properly and selling it to a consumer as a fully functioning new machine was deceptive and has caused me to expend way too much time and energy dealing with trying to get this remedied.I will not drop this complaint until Best Buy agrees to replace my computer with one that works properlyI am happy to make this exchange as soon as Best Buy is in agreement and then we can consider this matter resolved.Thank you!

Dear Mr [redacted] - You will need to make this request of Tech Liquidators They are a separate entity from the team that responds to Revdex.com complaints for consumers Your concern is a business concern and will not be addressed through this channel again Please reach out to Tech Liquidators through their website or via the toll free number provided in their response to you.Thank you,Amy C

Dear Revdex.com,Best Buy feels that we have fully addressed the complaint that our customer sent to your office on 01/02/Best Buy was not notified of the customer request to cancel the GSP as explained in the terms and conditions of the GSP policy until after he had been charged for the plan Best Buy has cancelled the GSP as requested in a previous interaction with our customer service team and we have provided a gesture of a refund of the payments for the GSP However, Best Buy will not be refunding any additional fees that the customer may have incurred by his bankNevertheless, please forward any additional concerns to our office and we will respond accordinglySincerely,Best Buy

Revdex.com, Thank you for bringing this to our attention After reviewing the purchase dates and billing cycle dates there was a misunderstanding of when the coverage ended, and no wrongful charges were madeRegards, Nick S

Hello Ms***,Thank you for contacting Best Buy through the office of the Revdex.com about your recent computer purchaseMy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate Headquarters.I am sorry to hear about any difficulty that you’ve had with your computer, and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company.After researching your issue, I found that your purchase was made in mid-January, and your computer delivered to you on January 18h ( [redacted] )Unfortunately, this falls outside of our day return and exchange policyAdditionally, we have been unable to substantiate that the computer received did not have the same specs as indicated on our websiteAs such, best Buy will be unable to provide you with a full refund or an exchange on this product According to our records you brought your computer into the geek squad on 03/29/to report that it was not connecting to Wi-FiOur technicians updated the date on your computer to resolve After researching this issue with the technicians that worked with you on your computer, there was no mention made of the fact that your computer did not have the correct specs nor did they observe any abnormalities with your computer.Unfortunately, best Buy does not offer months of warranty with the purchase of a computerMost products do come with a month manufacturer warranty, as does the computer purchased by you This warranty does not cover tech support or issues with softwareBest Buy does not have a partnership with Planitroi, and our records do not indicate that you were advised to work with this groupI would advise that you continue to work with our Geek Squad if you have questions regarding your computerAgain, I apologize for your experience, as we value your business.Kindest regards,Cassie EExec Res Sr

Dear Revdex.com, Thank you for bringing this matter to our attentionWe are very sorry to hear of the setbacks endured by Mr [redacted] while contacting Best BuyPlease know that that Mr [redacted] is able to print and save his online purchase receipts from his Best Buy purchase accountAdditionally, Mr [redacted] has days from date of purchase to return or exchange most items with Best BuyUnfortunately, if that time has passed, Best Buy will no longer be able to accept any returns or exchangesBelow is the link to the sign in page for his account and a link to our return and exchange policy https://www-ssl.bestbuy.com/identity/signin?token=tid%3A5f070cda-a103-11e6-bf27-...⇄ you

Dear Revdex.com,The customer has been refunded as of today 1/6/for lost Item on order # BBY01- [redacted] .We as very sorry for the delayIt may take up to hrs for the refund to appear in the customer's account depending on the Bank.Best Buy considers this matter resolved Thank you.Larry S

I am rejecting this response because: It is completely non-responsive to my complaint As I bought the device from Best Buy, I believe it is Best Buy's responsibility to "activate the order with the Verizon service plan." The response does not explain why the 'carrier financed plan" was not properly processed

I am rejecting this response because: I am appalled and insulted at the dishonest deceitful way the problem was addressedTheir canned answer had ABSOL:UTELY nothuing to do with the fact that Best BUy has treated me with discourtesy disrepect and deceitI am aware of their return policy and have asked - NO- BEGGED - for an appointment with a best buy technition to correct the problem Their day return policy was not even a matter of concern.What I AM angry about is that fact that I have been cheated by a multi-million dollar sales outlet who has essentialy told me that my preacticaly NEW [redacted] TV is now worthless junk - with NO warrenty.I have contacted [redacted] several times in an attempt to get the problem solved but to no availI have ghad virtually no real service from it ) apx 10-hours max).What is the point of buying ANY expensive brand new product - if the warranty is worthless BUYER BEWARE! DO NOT DO BUSINESS WITH THESE PEOPLE!No one had YET To contact me and apologise for cutting me off THREE TIME IN A ROW!If you buy a BRAND NEW car or BRAND NEW Appliance - you normally do not expect the manufacturer to service legitimate problems under warranty THE DEALER TAKES CARE OF ITNo one has yet to contact me to even see how they could solve my problem The simple truth is that Besy But WILL NOT Stand behind the products they sell unless you spend MORE AND MORE needless MONEY.No one has yet to explain just WHY they REFUSE to return my calls - as common courtesy - if for no other reason

I am rejecting this response because: The phone number provided on the account is either [redacted] or [redacted] ***It may be under my husbands name [redacted] as wellThe address on file is [redacted] ***, gilbert az

Dear Revdex.com,Best Buy has verified that Order BBY01- [redacted] has been full cancelled and the forms of payment has been fully refunded and replenishedThe gift cards were then used at an in store location per transaction [redacted] Best Buy has fulfilled all obligations as far as refundsWe will not be offering any considerations to this matter as we consider this resolved.See attached receipt.Regards,Ash

Dear Revdex.com,Thank you for bringing this matter to our attentionWhen the Geek Squad performed this repair, they used certified refurbished Apple parts in accordance with our agreement with AppleWe have confirmed that they did not give the customer another client's iPad and we apologize that the previous customer did not clear their serial number with Apple when their unit was replaced.If the customer is having issues with the serial number, they would need to work directly with Apple to resolve this situationAt this time, this claim does not warrant a refund, as the work was performed within the terms and conditions of the Geek Squad Protection Plan.We consider this case closed and will take no further action.Best Regards,