Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customerOur holiday return period ended on January 15th, and this item was returned to store credit on February 23rdSince we have already made an exception for the customer by processing a return after the return period, we will not be returning the store credit for a refund At this time, Best Buy feels this matter has been fully addressed Sincerely,Kelsey F.Executive Resolution SpecialistBest Buy Co., Inc

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] 's concern regarding the My Best Buy loyalty program and certificate reissue request to our attention Our Social Media Specialist Derek responded to Mr***'s concerns on 10/05/and provided the response here for Re: Discount, Bad Rewards, Lies and Deceit 10/5/ Good afternoon **, and welcome to the Best Buy forum, There definitely seems to be some miscommunication surrounding the 10% back offer, which we have been offering for more than a year nowI can understand feeling frustrated if certificates that you were awarded ended up expiring before you had the chance to redeem themLet me see what I can do to clarify the 10% offer and potentially help straighten out your account A member can earn 10% back in points when they use a newly approved My Best Buy credit card or MasterCard in days with standard financingUnless you had Elite or Elite Plus status, the points that you are awarded will automatically be converted into certificates based on your certificate preferenceA certificate will usually expire after days and cannot be reissued once having expiredThat is not necessarily information a store associate would mention unless specifically asked, as it is mentioned online I do want to apologize for any inconvenience you may have experienced, as that is simply not the level of service that Best Buy strives to provideI noticed while looking over your account that you did in-fact send an email into us regarding the issue at hand, and from what I can see, it appears that a resolution has been metI would encourage you to login to your My Best Buy account, and if you have any additional questions, then please send me a private message by clicking on the blue button in my signature Thank you for reaching out to us and for being a member of the My Best Buy program Derek Social Media Specialist Best Buy Corporate In addition, our My Best Buy support team member reissued 6,points which converts to $certificate to Mr [redacted] when they responded to their concerns on 10/03/2015: Hi **, Thank you for contacting My Best Buy Im sorry to hear that the points has not been posted on your My Best Buy Account as of yetI understand that can be quite frustratingLet me help you with this I am happy to say that I have already made a point adjustment that is equivalent to $reward certificateA total of 6,points will be posted to your account 24-hours from now We appreciate your loyalty for being a My Best Buy memberFor any other concerns, you may visit our Program FAQs at www.bestbuy.com/mybestbuy Sincerely, Gie My Best Buy Account Specialist Reference ID: [redacted] Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, We have researched this matter furtherMr [redacted] was issued a Warning in November that future returns may be deniedThis warning was issued due to the large percentage of his purchase dollars that were returned or exchanged, and it is why he was denied this attempted returnWe will be unable to lift this restriction Thank you, Dan S.Best Buy Executive Resolution Team

Initial Business Response / [redacted] (1000, 12, 2015/10/01) */ Hello Ms [redacted] , Thank you for contacting Best Buy through the office of the Revdex.com about the delivery and installation of your appliancesI am Brian with the Executive Resolution Team at Best Buy Corporate Headquarters I apologize for the experience that you had, and I understand the frustration that this situation must have caused for youWe value feedback such as this, as it helps us make decisions for the future of our company I have shared your complaint with the team that resolves installation and delivery issues, and I have been advised that we have completed the delivery and installation nowIf any issues remain unresolved, please email me at Brian.***@BestBuy.com or call me at (612) [redacted] Your satisfaction is important to usPlease accept a $ [redacted] Best Buy gift card as our invitation to shop with us again for a better experienceThis gift card will arrive to the address cited on this complaint within approximately 2-weeks Again, I apologize for your experience, as we value your business Thank you again for making Best Buy aware of this situation, and for being our customer Sincerely, Brian P [redacted] Executive Resolution Specialist Best Buy Brian.***@BestBuy.com (612) [redacted]

Hello Revdex.com, My name is Shane and I am a member of our Executive Resolution TeamI am writing in regards to the complaint brought to our attention regarding [redacted] Upon reviewing Ms [redacted] 's order, it appears that while our order management system confirmed the creation of the order, the credit card used was never authorized for the full purchase, resulting in order cancellationOnce the order has cancelled, we are unable to further support the purchaseIf Ms [redacted] would like, she simply needs to redo her order as she has not been charged for the purchase Additionally, conditions of use for our website state: Order ConfirmationOur order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sellAt any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reasonWe may impose these limits on a per-person, per-household, per-order, or any other basisIf we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to usIf we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order While Best Buy considers this matter resolved, please feel free to reach out if any further questions ariseThank you Shane, Exec Res Spec

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Best Buy did refund my order that was lost by UPSWhile the lost package was not Best Buy's fault (UPS lost my package)The time it took foe Best Buy to issue me the refund and the misinformation provided to me by several Best Buy customer service reps was unacceptableWhat was not provided in Best Buy's response was that the refund was issued only after I got my credit card company involvedIt should never have to come to thatI hope Best Buy will take note of this and try to prevent such issues from happening again

Dear Revdex.com,Thank you for your patience with us as we worked to resolve this issueI received confirmation from our Geek Squad executive team that the customer's order is being delivered today, and that a [redacted] gift card has been issued as a gesture of goodwill for the delay that he experienced.Thank you, and please let us know if you have any questions.Best,Cassie E Exec Res Sr

Initial Business Response / [redacted] (1000, 7, 2015/09/25) */ September 25, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] 's concerns that were forwarded to your office as he was correctly informed that he had exceeded the allotted returns on purchases from his past purchase historyTherefore, Best Buy is unable to offer a return/exchange on the purchase in questionNevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not informed that I was not allowed to exchange or returnAlso it is not written in best buy's policy that for example if you return or exchange times let's say, that you won't be able to exchange or returnIf I knew that auch a thing would happen, anymoreI would never buy anything from them again because it is not fair to buy something and not be able to exchange it or return it, especially if it is defectiveI would buy my laptop from a different store where customers actually have rights when they pay money for things they buyThis is very unproffessional and the manager literally talked to me as if I was asking him for free moneyDon't forget I paid 950$ for a laptop and it is not like I bought some earphones for 10$This is unacceptable response and I want this issue to be resolvedI am still until this day paying for that laptop through the best buy card and I am willing to stop paying on it if this is the case and not stop asking for my rights as a customer Final Business Response / [redacted] (4000, 13, 2015/10/13) */ October 13, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] 's concerns in the previous correspondence forwarded to your office on September 25, and our position remains unchangedNevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, Thank you for your partnership in bringing this to our attention At this time we have reached out to the customer directly and are providing a resolution in regards to the matterBest Regards, Amanda H

Dear Revdex.com, Mr [redacted] corresponded with a Brian who is a member of our Best Buy Executive Resolution TeamOn 1/16/17, Brian informed Mr [redacted] that we would need a TRE Transaction ID from when he was warned for us to research this matter furtherBlackout periods last days from when the warning occursWe would be unable to consider an exception without this information It is also of note that on 1/18/a price match was processed on the Microsoft Surface Pro, in which we provided Mr [redacted] with a refund of $Thank you, Dan SBest Buy

Initial Business Response / [redacted] (1000, 7, 2015/08/28) */ August 28, To Whom It May Concern: Best Buy is unable to fulfill the request forwarded to your office by [redacted] for the offer in question as a correction notice was posted prior to Mr [redacted] 's inquiryNevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Mr [redacted] , Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters I am very sorry to hear about the delay in receiving your Preorder and I apologize for the inconvenience and frustration the matter has caused you Please understand there are several factors that are out of Best Buy’s control when it comes to preorder delays the most significant is delays by the supplier in shipping the product on time to us We do understand you have options to make these purchases elsewhere and as we do value you as a customer I have applied a $ [redacted] credit back to your Credit Card the original form of payment as a customer service gesture for any inconvenience Thank you for your patience and again, I apologize for your experience, as we do value your business Best Buy considers this matter resolved Sincerely, Larry S

Dear Revdex.com,Best Buy has authorized a check to be mailed out to the address provided in the Revdex.com to offset the price matchWe would like to apologize for any inconvenience and frustration that this situation may have caused.Kind regards,Ash E

I am rejecting this response because:I had to cancel the order because best buy didn't not after to the price after hours of conversation with best buyThe laptop I ordered was inferior to the one earlier orderedI would still like the laptop I ordered initially

I am rejecting this response because: The last time this happened they also assured me the problem was fixedAlso like the last time because of BestBuy.com not fixing the problemI lose out on another deal and BestBuy.com will not honor the agreed upon price offeredThey made the mistake and expect the consumer that did nothing wrong to pay an extra $because of THEIR mistakeI want the agreed upon product and price that I signed up for and completed

Dear Revdex.com, The customer has indeed been contacted and has accepted a replacement of the unit in questionBest Buy feels that we have fully addressed Mr [redacted] 's concerns that were forwarded to your office in our previous response and we maintain our position Nevertheless, please forward any additional concerns to our office and we will respond accordingly Thank you,Best Buy

Dear Mr [redacted] Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters I apologize for the delay in receiving your refund and for any inconvenience and frustration this matter may have caused you I am pleased to inform you that a refund for both the Dishwasher and the GSP Plan haves been issued to your original form of paymentReference # [redacted] 7/08/ It may take to days for the refund to appear on your account Thank you for your patience and again, I apologize for your experience, as we do value your business Best Buy considers this matter resolved Sincerely, Larry S

May 3, To Whom It May Concern: Again, Best Buy apologizes for the concerns outlined in the complaint that was forwarded to your office by [redacted] and for any inconvenience that she has experienced Ms [redacted] can visit her local Best Buy store location and request a prorated refund on the remainder of her service Plan the refund will be prorated under the terms and conditions outlined in the plan Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus [redacted]

August 9, To Whom It May Concern: In order for Best Buy to respond accordingly to this matter or investigate [redacted] ’s concerns we would ask that the [redacted] supply documentation from [redacted] explaining the nature of the denial of service Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus ###-###-####Fax [redacted]

Initial Business Response / [redacted] (1000, 13, 2015/10/15) */ Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters I apologize for the time that it took for this Geek Squad computer repair to be completedThe service center notates that they replaced drop-damaged palmrest, wifi card, power button board, and motherboard due to drop-damage, under the Geek Squad Protection plan with Accidental Damage from Handling coverageThe service center also verified that the wifi card functions correctly, and the computer was shipped to Mr [redacted] and received on 9/ I understand that on 9/13, the store replaced the computer for Mr [redacted] Mr [redacted] , I hope that your new computer serves you well for years to come Thank you for making Best Buy aware of this concern Sincerely, Brian P [redacted] Executive Resolution Specialist Best Buy Brian.***@BestBuy.com (612) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response because I requested FULL refund and not prorated refund! But after this respond and because I was FORCED to drive back and force to BEST BUY store at least times to prove that my old computer was not working, I would like to be compensated for that too I'm asking for a minimum compensation for my suffering which is @store credit for my next purchase Regards [redacted] ***