Banfield Pet Hospital

I had the WORST experience at this place today (11/24/2016)
Called at 4pm with an emergency with my dog and was told (by a gentleman) if I could be there by 4:30pm he could be seenWe walked in the door and was immediately "greeted" by a heavy set witch from ***Who told me that seeing it was not an emergency they couldn't see himMind you I was just told if I was there by a certain time, he would be seenShe was extremely rude and unprofessional to the point to where I was speaking with a vet tech who was eager and will to assist even told this heavy set lady that they had cancellations and could fit us in...as I kept speaking to the nice vet tech this fat !@#$ kept interrupting us telling me they were not going to see my dogI asked for the manager and how convenient of her not to be thereI will be calling the Revdex.com and the district manager and who ever else I can find to talk to tomorrowWhen we made to to Nashville Pet Emergency down the road and told them of our experience they said they get nothing but nasty complaints about the people who work at this location

Thank you for forwarding a copy of the complaint from our client, *** *** ***Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsWe appreciate the opportunity to address this matter
First and foremost, Banfield Pet Hospital and
PetSmart Grooming are two separate business entities that share a retail spaceAny concerns regarding the treatment or services provided by PetSmart Grooming will need to be addressed directly with PetSmart and have no bearing on the status of a Banfield Optimum Wellness Plan (OWP)
Banfield has no record that a request for sedatives were ever declinedWe do show that there was a request for sedatives but at this time it remains unresolvedWe would encourage *** *** to contact the treating hospital to inquire as to the status of the request
*** *** receives bi-annual month supply of Simparica, an oral flea preventionAt the recent comprehensive examination there was no mention of any concern regarding ***’s skinThe treating medical team noted to abnormalities with ***’s skin at the recent examination
As for the concern regarding the monthly payment for ***’s OWP*** *** renewed the OWP in June and added an option at the time for flea, tick and heartworm preventionThis addition of flea/tick/heartworm options increased the monthly payments to $In August 2017, *** *** changed the flea/tick prevention from FirstShield Trio to SimparicaThis change in medication increased the monthly payments to $These increases were discussed with, and authorized by *** ***Banfield has been charging the appropriate monthly fees
As previously discussed with *** ***, Banfield OWPs are a package of itemized and discounted preventive veterinary care services, such as vaccines, exams, and dental cleaningsThis package of services is designed to be delivered over the course of a year at any Banfield Pet HospitalClients can elect to spread the cost of the OWP over a year with equal monthly payments or they can elect to pay up front for the entire annual cost of the OWP
As indicated in the terms a client can cancel an OWP at any time but if cancelled four or more days after the effective date, Banfield is entitled to recover the lesser of (1) the retail value of services used under the OWP or (2) the remaining monthly payments due under the terms of the OWP
In this case, *** received services and discounts with a retail value totaling $*** *** has paid $towards the services receivedIn this case amount owed to cancel the Optimum Wellness Plan is $

Complaint: ***
I am rejecting this response because She never requested information about any training because we go to a different vet for everything else but they don't do a DNA testThey even asked her for proof that he was recently seen at a different vet just a few days prior because they didn't believe her and she does not recall them ever going over it in the roomShe did have our three kids with her and may have been distracted but they should have confirmed she understoodYes again she should have paid more attention at the time of payment but when you ask a company multiple times before and during the appointment how much it will cost and they only tell you about the one charge you feel reassured that they are on the same page as youThere are multiple reviews on Yelp with the same issues of being told one price and being charged another so this isn't the first time and probably won't be the lastI feel my wife was misinformed and made out to be the bad person for having distractions when her husband was away due to military requirements.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: In the response, they have only indicated that the neuter add on is removed now and will no longer be billedI was on a prepayment plan for this service and services have not been rendered (our dog is a great pyrenees and it is recommended to wait until they are about a year because this surgery can cause more issues in the future if done too earlyI spoke with DrB*** about this after her constantly asking me to schedule the surgery and she understood.) Services have not been rendered, my dog has not been neuteredI was prepaying for this procedureThe plan has been cancelled, now the next step should be a refundBanfield corporate told me that this is separate from the wellness plan so the cancel/refund for the neuter does not effect the cost of service for the wellness planCompletely separatePlease let me know when the refund is issued and provide documentation
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
My dog suffered needlessly with her toe nail issues I suffered needlessly with a miss diagnosis I have no choice but to stay with the hospital because they are not letting me out if my contact without paying crazy charges I can assure you I will not renew my contract I request that instead of going cackling and forth the Revdex.com NEEDS to make a decision This is ridiculous!!
Sincerely,*** ***

Banfield did follow through on our offered resolution and waived the remaining payments on active plan at that timeUnfortunately we did not hear back from Mr*** to complete the cancellation the plans in question did auto renew, per the terms of the agreement, on August 6,
We will process the cancellation and submit a reimbursement for the payments that have come out on the new plans

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me should they actually refund the payment as promisedI will check with my banking institution to see that this happens tomorrow
Sincerely,
*** ***

Thank you for forwarding a copy of the complaint from our client *** ***. Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for Pets. We appreciate the opportunity to address this matterDue to the nature of Ms***, they have
been forwarded to the Leadership Team overseeing the hospital. A member of this team will be contacting Ms*** directly to address her concerns

Complaint: ***
I am rejecting this response because:There is nothing owed on the OWPThis organization is being manipulative with informationI will continue the OWP plan like you stated and will not renew when the plan ends in FebruaryTherefore I owe installments through FebruaryAs I stated before, and so has corporate, the castration is separate from the OWP and should not have been applied to the OWPPlease remove this and refund the amount back to me as it should beServices were not rendered and I am due a refund periodI should owe nothing aside from the monthly wellness plan
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Ms***, we would be more than happy to look into your mother's recent visits and discuss her concernsUnfortunately we are unable to locate her account/records without her contact information

Complaint: ***I am rejecting this response because: when I signed the contrack I only signed for one year, after I was unhappy with the service I cancelled it, so I do see any reason to pay the amount you ask for, you have so many bad reviews with your service that knowing this I will have never go to this place, I have two other friend who are fighting the contractI was told I was lying about the appointement in front of all the customers at the time, I had a very hard time to put up with it, my blood pressure went up, the vet had to come out to calm me, the cleck made sure she took her time to give me the papers after the vet went inside, did it in purpose, had to leave and ask another cleck to mail the papers, went home and had to take a pill to calm my nervesthis is not rightalso the rules have changed with out notice I would need to contest itthe contract says something elsenot fair, my mom is and I am and we don't need those headacheswe pay for good sevices but not for badand we did cancel the contract way backI started wrinting long time agoSincerely,*** ***/***

Ms*** feels that Banfield should be responsible for all costs associated with the fracture that occurred before they bought the pet and the re-fracture when the pet jumped from a box on the couchBanfield representatives have explained to Ms*** that if there were no signs of lameness, the doctor would not have a reason to take an x-ray of the legs on the first visit. We know Ms*** is frustrated with the situation and the pet store is not taking responsibility for selling a puppy who had a previous injury however Banfield did not cause either injuryWe will not be able to cover the cost of the surgery and have cancelled the plan for the pet in questionAll cancellation terms and amounts will stand for the remaining plans as services have been used in excess of what has been paid in to the plans

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have spoken to Serenity in the collections department who was able to arrange a payment plan so I could pay the reduced negotiated balance in monthly payments of $Serenity is a true asset to the Banfield Company, she was the epitome of professionalism and extremely courteous on the phoneI was lucky to have crossed paths with such a nice person at I time when I have been very distraught over this whole ordeal. Sincerely, *** ***
5/5/

Thank you for forwarding a copy of the complaint from our client *** ***Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsAlthough we appreciate the opportunity to resolve any and all client concerns, we do not feel that this
avenue of communication is appropriate for concerns of a medical natureThis concern would be best addressed directly with the attending VeterinarianWe have passed on your concerns to the hospital and we highly encourage you to communicate with them directly regarding this matter

Thank you for forwarding a copy of the complaint from our client Ms***Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsWe appreciate the opportunity to address this matter
Banfield OWPs are a package of itemized preventive
veterinary care services available at a fixed cost, such as unlimited office visits, vaccines, exams, and dental cleaningsOWP clients also receive other non-preventive veterinary care at a discountThe OWP package of preventive care services is designed to be delivered over the course of a year and at any Banfield Pet HospitalClients can elect to spread the cost of the OWP over a year with monthly payments or they can choose to pay up front for the entire annual cost of the OWP
When Ms*** enrolled Rebel and Dixie on their OWPs on November 12, they were both tested for heartwormUnfortunately, Rebel tested positiveAlthough further diagnostics and treatment plans were discussed that day they were not performedThe radiographs and heartworm treatment were postponed by Ms***
Ms*** opted to continue with the enrollment on the OWPs for both Rebel and DixiePer the terms and conditions of the OWP agreement, if client fails to pay a monthly installment by its due date, Banfield may suspend plan services until client pays all amounts dueHowever, if a monthly payment is past due for days or more, Banfield has the right to cancel the OWP and collect all remaining monthly installments
Ms*** stopped making payments on the OWP after January 19, The OWP was automatically cancelled on July, 7, 2015, more than days after the last payment was madePursuant to the terms of the OWP, Banfield is entitled the remaining payments on the OWP plans of $This is a valid debt

Thank you for forwarding a copy of the complaint from our client *** ***. Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for Pets. We appreciate the opportunity to address this matterDue to the nature of Ms***’s
concerns, they have been forwarded to the Leadership Team overseeing the hospital. A member of this team will be contacting Ms*** directly

Complaint: ***I am rejecting this response because:Sincerely,*** ***

We are sorry we were not able to answer Ms***'s questions and/or respond to her concerns to her satisfactionWe have verified the current expiration date is set for the year of Again as indicated the automated service used by the baking institutions may/may not alter this moving forward however we will do our best to notify Ms*** should we have any difficulties withdrawing the monthly payments

As all medical care and recommendations were reviewed and determined to be appropriate by medical leadership we must continue to decline the requested resolutionPlease know that the payments we offered to waive have been waived and the balance remaining on the plan was adjusted
Although we know that Mrand Mrs*** have spoken with the local hospital leadership we would recommend if they still have question or concerns regarding the care provided they discuss it with the local hospital leadership as they have first hand knowledge of the care provided