Banfield Pet Hospital

I gave them 1 star because I couldn’t give a review. I learned a lesson check reviews even if it’s a big corporation. I had alot of problems with them but all the other reviews in yelp kind of sum up my complaints. Why haven’t they addressed all the things their clients have complained about? If they care about their reputation and the animals they would of improved.
I guess they are making enough. money and our reviews aren’t really hurting them. Go to Bandfield and get low class care and pay your high bill. My dog had surgery and had to go to Animal Specialy Center in Yonkers. 👎👎👎👎👎. for Bandfield Hospitals all over.

I just realized that I’m the first review. The negative reviews I was speaking about were from yelp.

If I could, I would rate Banfield with negative stars. Banfield killed my precious, bouncy, effervescent kitty and accepted ZERO RESPONSIBILITY for doing so. I won't go into details, simply because it's just too painful.

Mars Inc, yes, the candy company, owns Banfield. Both must be stopped. Please join me in signing this petition to stop the "Killing Field"...

I just signed the campaign: Banfield Animal Hospital needs to be held accountable for pet deaths and bill padding.

It would mean the world to me if you could also add your name to this important issue. Every name that is added builds momentum around the campaign and makes it more likely for us to get the change we want to see.

Will you join me by taking action on this campaign? If so, please visit moveon.org. I would include the hyperlink but this forum doesn't allow.

After you've signed the petition please also take a moment to share it with others via email, Facebook or Twitter.

Mars dba Banfield should be held accountable!

I have been trying to cancel my OPW's for 2 pets, I have had them before and was informed that if I contacted them I would be able to cancel with no problem. However, no there is a problem I am not able to cancel, they want to keep charging me monthly for plans I no longer will use just to pay back the Vet. I asked why cant I just be sent a bill so I can pay the vet cost and they just cancel both my plans. Once I was informed of the total price of the Vet cost, I informed them that I can pay that over the course of 6 months maybe less. I was then told that the wellness plan is a payment plan, I do not understand why I am going to be charged for 12 months for 2 pets for a plan they are no longer going to use. The wellness plan personnel informed me that they have no way of paying the vet any amount over the monthly payments ($38 and $31), which would leave me paying until over 600.00 have been paid to the vet. This is not a good business practice and not allowing a person to cancel a plan that clearly states (YOU CAN CANCEL AT ANYTIME), I will just have to pay the vet the remainder out of pocket.

Banfield is not looking at this matter with empathyI am asking for a full refundPlease resolve mstter as a new neutral nonprofit org under irs code and look at it from our perspective to resolve the matterBanfield uses mom profit to improve image with A rating and has upper hand as a paying memberI would hope you can assist neutral Complaint: [redacted] I am rejecting this response because:

Thank you for forwarding a copy of the complaint from our client [redacted] Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsWe appreciate the opportunity to address this matterIn reviewing this matter, we have ascertained that [redacted] has received services and discounts in the amount of $Bruno had received services and discounts in the amount of $This is in reference to Wellness Plan services and discounted non-plan services rendered on June 25, A copy of the invoice from that visit has been included for referenceMs [redacted] had paid six payments @ each towards the Wellness Plan for a total of $per each planTo clarify, we have determined that Ms [redacted] has paid $in total towards both plans, and received services and discounts in the amount of $235.38, for a total difference in value of $In response to this, we have refunded three payments at $each (for a total of $77.85) to the card on fileMs [redacted] should see this refund reflected in her account within three business days allowing for bank processing

Thank you for forwarding a copy of the complaint from our client Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for Pets Although we appreciate the opportunity to resolve any and all client concerns, we do not feel that this avenue of communication is appropriate for concerns of a medical nature This concern would be best addressed directly with the attending Veterinarian We have passed on your concerns to the hospital and we highly encourage you to communicate with them directly regarding this matterThe hospital leadership is currently working on the wellness plan and as such they will need to discuss the cancellation with Mr*** We can clarify that [redacted] was not turned away and the team did in fact attempt to assess and treat him however due to his stress level, difficulties oxygenated and his refusal to be examined becoming more stress and aggressive when exams were attempted

Complaint: [redacted] I am rejecting this response because: I never declined the offer to cancel on October 4, In fact, I told them that I need to cancel due to my financial situationAt that time, I was told by them that I could do any canceling until my contract was upI told them that I do not have the moneyThey are referencing an agreement on February 19thWhat agreement on February 19th? They took the money out of my account on the 19th without my authorizationI have spoken to my bank and they said they did not authorize them to take that amount and that they requested updated VISA card informationNo where did I sign anything that bound me to an agreement for them to take what they want out of my account other than a monthly payment that I attempted to cancelThey were not authorized to take $out of my bank account on February 19thI am now left with "0" and children to care forIf I could afford $to pay them for some pet insurance, I would have done so on my own accordThis is not resolvedI want no further dealings with this company as they are dishonest and lack integrityIf I have to seek further legal assistance, I will do so as I have all documentation of phone calls to customer and to the local hospital that convinced to get this wellness plan Sincerely, [redacted] ***

With the medical records we have available to us at this time the care and recommendations provided by Banfield were appropriateWe would be happy to review the necropsy results and discuss these in conjunctions with the care providedPlease contact the local hospital so that we may set up a time to discuss this further

Thank you for forwarding a copy of the complaint from our client [redacted] ***Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsWe appreciate the opportunity to address this matter Mr***’s first visit to Banfield Pet Hospital was on August 9, because his pet was panting excessivelyBlood work and x-rays were performed and medication was prescribedIn addition, Mr [redacted] signed up on an Optimum Wellness Plan (OWP)Mr [redacted] had subsequent visits In regards to the OWP, these are a package of itemized and discounted preventive veterinary care services, such as vaccines, exams, and dental cleaningsThis package of services is designed to be delivered over the course of a year at any Banfield Pet HospitalClients can elect to spread the cost of the OWP over a year with equal monthly payments or they can elect to pay up front for the entire annual cost of the OWP Mr [redacted] made one monthly installment payment towards the OWP and received over $in services and discountHe stopped making monthly installment and his plan was cancelled and sent into collectionsMr [redacted] paid $towards this balance and his account was removed from collectionsThere is no refund due as Mr [redacted] paid a total of $towards the $in services and discounts his pet received Mr [redacted] is welcome to return to Banfield for continued care but he would be expected to pay for services renderedHad Mr [redacted] continued to pay the month installments as agreed upon under the terms and conditions of the OWP, vaccines and heartworm testing would have been part of those installmentsWhile the cyst does need to be removed, it would be done at Mr [redacted] expense

Thank you for forwarding a copy of the complaint from our client [redacted] Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for Pets Although we appreciate the opportunity to resolve any and all client concerns, we do not feel that this avenue of communication is appropriate for concerns of a medical nature This concern would be best addressed directly with the attending Veterinarian and their support staffAs the client mentioned, this had been previously brought to our attention and there was an inquiry that was opened into this matterThe hospital and their leadership have been in contact with [redacted] and Jonathan in regards to this concern and any concerns would be best addressed by themWe have forwarded this to them and they will be reaching out to the Mrand Mrs [redacted] directly

Thank you for forwarding a copy of the complaint from our client [redacted] Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsWe appreciate the opportunity to address this matterAll calls within Banfield Pet Hospital’s home office are recorded for quality assuranceThe call Mr [redacted] references was pulled and listened toAt no point had Mrs [redacted] , the caller, inquired about vaccines or services due for her petThose questions would have been referred to the clients’ home hospital: [redacted] in Cincinnati, OHWellness Plans are not insurance; they are discount membership plans designed to help make top quality veterinary care convenient and affordableWellness Plan services are provided at deep discounts under an annual agreement [redacted] Optimum Wellness Plan had renewed on June 2, Mrs [redacted] called to cancel the plan on June 16, No payments were drafted from Mr [redacted] ’s account since the plan had renewed, and therefore he was not owed any services from that plan yearOn the prior plan year, dated June 2, to June 2, 2015, [redacted] received services and discounts with a retail value totaling $Mr [redacted] has paid $(payments @ $32.95) towards the services received [redacted] anniversary date for the Optimum Wellness Plan was June 28, When Mrs [redacted] called to cancel [redacted] plan, [redacted] received services and discounts with a retail value totaling $Mr [redacted] has paid $(payments @ $32.95) towards the services receivedMr [redacted] had until June 27, to use any remaining services left on this planServices do not roll over from one plan year to the nextAt this time, no refund is dueCopies of the signed Optimum Wellness Plan agreements have been included for reference

Thank you for forwarding a copy of the complaint from our client [redacted] Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for Pets We appreciate the opportunity to address this matter.Banfield OWPs are a package of itemized and discounted preventive veterinary care services, such as vaccines, exams, and dental cleaningsThis package of services is designed to be delivered over the course of a year at any Banfield Pet HospitalClients can elect to spread the cost of the OWP over a year with equal monthly payments or they can elect to pay up front for the entire annual cost of the OWPAs indicated in the terms, OWPs auto-renew on an annual basisAlso, as indicated in the terms a client can cancel an OWP at any time but if cancelled four or more days after the effective date, Banfield is entitled to recover the lesser of (1) the retail value of services used under the OWP or (2) the remaining monthly payments due under the terms of the OWP.In this case, [redacted] received services and discounts with a retail value totaling $Mr [redacted] has paid $(payments @ $28.95) towards the services receivedThe remaining balance on the Mr [redacted] ’s Optimum Wellness Plan was $Multiple attempts were made by our Client Financial Services team to contact Mr [redacted] about his past due balanceAfter months of non-payment Mr [redacted] ’s Optimum Wellness Plan was cancelled and the balance was sent to our collection agency.Per the Federal Trade Commission (ftc.gov) regarding consumer protection “no one can legally remove accurate and timely negative information from a credit report” therefore it is unethical and illegal for us to remove information regarding a valid debt from a credit report As this was a valid debt it was reported appropriately we cannot remove it from [redacted] ’s credit report at this time.A Banfield representative was contacted by [redacted] on 9/20/regarding the outstanding balanceAn offer was made to settlement the balance owed for $If Mr [redacted] would like to settle his account we urge him to contact our Client Financial Services team at 1-888-448-4070.Any corrections or changes to [redacted] ‘s credit report would be reflected to days after the correction or change is reported Once a full days have passed, I invite Mr [redacted] to again check with the credit agency and, if there are any further questions, we encourage Mr [redacted] to contact our third party collections agency, ICS, directly at 1-888-735-***

Complaint: [redacted] I am rejecting this response because:I have never had or ever been been responsible for these dogsI am not liable for these bills.Sincerely, [redacted]

We apologize for any inconvenience that this billing issue has caused Mr***The payments that were withdrawn on 7/12/have been refunded to the account we have on fileAlso, as a courtesy, the remaining payments owed on his Optimum Wellness Plans have been waived and the OWPs have been cancelled at no cost

Complaint: [redacted] I am rejecting this response because: Mr [redacted] did not have the authority to purchase the Wellness program even though he was acting with the best intentions As I stated in my original complaint We are a 501cnon-profit rescue organization I am not surprised that Banfield is attempting to justify its bullying marketing practices or its over inflated pricing structure You would think that they would at least want to show some kind of good faith by refunding more than the lousy $they gave us after cancelling a $Wellness program after only days of being in the program It's obvious that their profits come first It's not about patient care or customer relations We will never do business with ANY Banfield facility and we have advised our foster volunteer to take his own business elsewhere We will also be advising any adopter or potential adopter who gives a Banfield facility as a reference, to take their business elsewhere too and we will clearly explain why Thanks for nothing, Banfield

Thank you for forwarding a copy of the complaint from our client [redacted] Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsWe appreciate the opportunity to address this matter.Banfield OWPs are a package of itemized and discounted preventive veterinary care services, such as vaccines, exams, and dental cleaningsThis package of services is designed to be delivered over the course of a year at any Banfield Pet HospitalClients can elect to spread the cost of the OWP over a year with equal monthly payments or they can elect to pay up front for the entire annual cost of the OWP.As indicated in the terms, OWPs auto-renew on an annual basisAlso, as indicated in the terms a client can cancel an OWP at any time but if cancelled four or more days after the effective date, Banfield is entitled to recover the lesser of (1) the retail value of services used under the OWP or (2) the remaining monthly payments due under the terms of the OWP.While reviewing this case, we noted Ms [redacted] ’s signature was not captured on the agreement or the renewal term, and for this reason we have waived the remaining balance of $403.19, and have cancelled the OWP as of the date of this response

Thank you for forwarding a copy of the complaint from our client Ms [redacted] Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for Pets We appreciate the opportunity to address this matter Banfield OWPs are a package of itemized and discounted preventive veterinary care services, such as vaccines, exams, and dental cleaningsThis package of services is designed to be delivered over the course of a year at any Banfield Pet HospitalClients can elect to spread the cost of the OWP over a year with equal monthly payments or they can elect to pay up front for the entire annual cost of the OWP As indicated in the terms, OWPs auto-renew on an annual basis (see enclosed agreement)Also, as indicated in the terms a client can cancel an OWP at any time but if cancelled four or more days after the effective date, Banfield is entitled to recover the lesser of (1) the retail value of services used under the OWP or (2) the remaining monthly payments due under the terms of the OWP Ms [redacted] ’s plan for [redacted] auto-renewed, per the authorized agreement, on October 24, Ms [redacted] presented [redacted] for preventive care and services under the plan agreement on November 1st and November 15th, The monthly payments for October and November were withdrawn without issue however the payment on December 26, was denied due to an invalid card number communication attempts were made over the next month (phone, email and/or letter) however we failed her here form Ms [redacted] regarding her accountOn April 26, 2015, after more than days without payment the plan was cancelled and the balanced owed was sent to a third party collections agency, per the terms of the OWP Ms [redacted] paid the balance in full on May 10, Any corrections or changes to Ms [redacted] ‘s credit report would be reflected to days after the correction or change is reported We encourage Ms [redacted] to contact our third party collections agency, ICS, directly at 1-888-735-

Thank you for forwarding a copy of the complaint from our client [redacted] Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsAlthough we appreciate the opportunity to resolve any and all client concerns, we do not feel that this avenue of communication is appropriate for concerns of thisThis concern would be best addressed directly with the local hospital leadership, as pricing varies on a regional and local level based on numerous factorsWe have passed on Ms [redacted] ’ concerns to the Woodlands hospital and we highly encourage her to communicate with them directly regarding this matter

Thank you for providing Mr [redacted] ’ responseIn reviewing this matter, we see that the hospital has issued a credit to the client’s account in the amount of $for a future office visitIf Mr [redacted] prefers, we can supply this refund via check, which can take two to three weeks to process