Banfield Pet Hospital

Complaint: ***
I am rejecting this response because:I feel that the complaint I wrote was not completely understoodI am not here to complain about and fix the quality of care banfield provided but I am trying to explain why I am asking to rescind this contractI gave specific reasons why we will no longer be using this serviceWe are willing to come to a reasonable conclusion but the fact that we are being stonewalled in trying to rescind this agreement is irritatingI am asking in the nicest possible terms to reach an agreement with me to rescind this contractIn fact, the contract implies that we receive quality care otherwise there would be no point to this contractThe fact that we received care contrary to what we asked for could be viewed as a breachAdditionally, since there was miscommunication regarding a material term in the contract, the contract might have a formation issueIt's possible that there was no meeting of the minds and therefore the contract is voidI am not looking to go down that route but I am simply asking to reasonably rescind this contractThank you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: this complaint is not satisfied and it still shows this on my credit they are lying
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:of what was just mentioned from your previous message"Banfield has done what we can and have offered different resolution options and actions for Mr*** and/or Ms*** to takeThis will be our final response on this matter."If this was the case then how come a supervisor has not spoken to either one of us and if so, are you able to provide those calls? I was told to change my card and find a way to get in touch with *** to have her change her card but after that was done, no one was allowed to talked to me since my card was no longer on the accountWe have agreed to of your options but both were withdrewI agreed to receiving more payments (as your team might have heard after reviewing your calls) and deal with the rest but Banefield changed its terms and denied me a refund because I made a Revdex.com report (*** and I were told this twice and I have one of recording, if your team may have "missed" those conversations)Then *** agreed (to an offer Banefield provided) to be billed those payments and settle the rest (which we agreed on within minutes since a Banefield representative told *** to call me and have a 3-way conversation for confirmation, after a minute call, but then denied and "disconnected").So since the Banefield team overheard all of this agreement on our end, for a mistake on Banefield's end, why are solutions being taken away right after we agree with them right away? I have given my number numerous of times with the times that I am available but have not once had one conversation with a supervisor (because they are always in meetings and doing call backs to "other issues").All I am trying to do is get my money backMy family has pets with Banefield (and I will list them, if needed) but if I can't get any type of resolution besides "file a police report" for a mistake on Banefield's end then I will begin spreading my story (and recordings) to show how manipulating this company is and make sure Banefield loses more money than it owes me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
This is completely unacceptable
I have been in contact with the location manager and that is also the location that misled me into a scam contract
I also called the corporate office and I was told that they would do nothing as I signed the contract The guy wasn't even interested in me as a customer and when I told them I signed it based on the lies they were telling me
He said he was transferring me to a manager and I was forced to leave a message and no manager has ever called me back
This response did nothing to resolve my issue
And I will be the one to choose how and where and in what forum I communicate
Please understand, that I am not going away I am not only here to resolve my issue, I am here to make sure this doesn't happen to others This scam as you can see all over the internet and on every single review board is being reported all across our country and it cannot continue
Sincerely,*** ***

Thank you for forwarding a copy of the complaint from our client, Mr*** ***. Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for Pets. We appreciate any opportunity to resolve client concern and address any opportunitiesWe
have reopened Mr***’s concern (Banfield Case ID #***) and will be communicating directly with Mr*** regarding his concerns. The local hospital and field leadership have been made aware of our expectations that Mr*** be contacted within business days and his concerns discussed and addressed

Thank you for forwarding a copy of the complaint from our client. Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for Pets. Although we appreciate the opportunity to resolve any and all client concerns, we do not feel that this avenue
of communication is appropriate for concerns of a medical nature. This concern would be best addressed directly with the attending Veterinarian. We have been informed that you have spoken with the hospital leadership and a refund was made to reimburse for the services in question, which was declined at that timeWe have passed on the new demands to the hospital and we highly encourage you to communicate with them directly regarding this matter

Complaint: ***I am rejecting this response because:I dint request these services I just want annaul pet vaccinationsSincerely,*** ***

Complaint: ***I am rejecting this response because: The cost of the plan was not the issue, the serve lack of service was; i.ethe inability of the provider to change a contact telephone number after several requests, the provider constantly calling my cell phone instead of the number provided on at least three separate occasions whilst I was at work causing me hardship within my work place and the inability of the manager of the *** *** location to call to correct this lack of service as promised by the employeesThe response provided by this business demonstrates their lack of understanding their customers concerns, their inability to provide and deliver service they advertiseSincerely,*** ***

Thank you for forwarding a copy of the complaint from our client *** ***Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsWe appreciate the opportunity to address this matter
We are sorry to hear about the passing of *** and
would like to offer our condolences for their lossWe understand the client may have not been fully aware of the functions of the Wellness Plan and would like to take the opportunity to explain the plan for the client
Wellness Plans are not insurance plans, they are discount membership plans designed to help make top quality veterinary care convenient and affordableUnlike insurance, plan services should always be used; not only if the Pet is ill or injuredWellness Plans include only the discounted services listed on the agreement, so there is no need to list exclusions, deductibles or co-paymentsWellness Plan services are provided at deep discounts under an annual agreementAgreements may be cancelled at any timeHowever, if an agreement is cancelled before the end of its term, the client is responsible for the remaining payments on the plan or the full retail value for services and discounts used under the plan, less payments received (whichever is less) regardless of Pet status including Pet death or Pets given away
In this case the remaining balance of was the total cost of services already provided from the plan which was minus the April installment of that was paid towards the plan yearAs this amount was due for services that were rendered in good faith, Banfield is unable to offer a credit or refund for this amount that was paid

Thank you for forwarding a copy of the complaint from our client *** ***. Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for Pets. We appreciate the opportunity to address this matter.Banfield OWPs are a package of itemized and
discounted preventive veterinary care services, such as vaccines, exams, and dental cleaningsThis package of services is designed to be delivered over the course of a year at any Banfield Pet HospitalClients can elect to spread the cost of the OWP over a year with equal monthly payments or they can elect to pay up front for the entire annual cost of the OWP. As indicated in the terms, OWPs auto-renew on an annual basisAlso, as indicated in the terms a client can cancel an OWP at any time but if cancelled four or more days after the effective date, Banfield is entitled to retain all monthly installments that have previously been paid or become due, including the installment for the month in which cancellation occurs, regardless of the cancellation request date.As a client courtesy, we have refunded $(payments at $35.95) to the card Ms*** has on file and apologize for any inconvenience this may have caused Ms***

Thank you for forwarding a copy of the complaint from our client *** ***. Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for Pets. We appreciate the opportunity to address this matterWe are sorry to hear about the inconveniences
experienced at the hospitalBanfield is committed to providing the best care possible for pets and their ownersBanfield does operate on an appointment basis in order to provide great service and attention to our petsWhile Banfield will make every effort possible to accommodate urgent or unforeseen pet issues, there may be circumstances where a pet would be referred to an emergency facility in order for a pet to receive care in a prompt manner if the Banfield location cannot make appropriate accommodations or feels this is an issue that requires further monitoring or treatment than what Banfield is prepared to provideAs stated in the terms and conditions of the Wellness Plan agreement, the plan does not cover services provided outside of Banfield so we are unable to offer a refund for the $requested by the clientAs a client service gesture for this misunderstanding, Banfield is offering to waive the next installments for the client’s Wellness Plans for their pet MikaThis would cover the months of March and April so the client would not see another charge till the month of MayAgain we apologize for any inconveniences experienced at the hospital

They you for providing us with Ms***'s concernsWe appreciate the opportunity to address her concernsFirst and foremost, the plan for *** is still active though it is on hold for the unpaid paymentsThe account doesn't appear when logging in online due to the on hold status
We
have asked that the appropriate team reach out to Ms*** ASAP to assist in bringing the account up to date to ensure the plan remains usableMs*** may also make the needed payments at the local hospital as well

Complaint: ***
I am rejecting this response because:I do not want to hear from the hospitals themselves, I would like to hear from the corporate officeWhen I tried in the passed to speak to the offices they didn't want to hear anythingSo I do not wish to continue with themI would like a response from corporate
Sincerely,
*** ***

*** *** spoke previously with the Practice Manager at the Henderson Location, however she has not spoken with the President of Banfield (we have never had a female president)Furthermore the Practice Manager offered to waive monthly payments on *** plan as a client service gestureThere
was no agreement to waive ALL remaining paymentsThe September payment for *** was supposed to have been waivedThis $payment was reversed on September 5thWe show that this has processed to *** ***'s bank and should appear on her account within 3-business days. No further refund or waiving of payments will be processed in this matterWe decline to waive the remaining payments on this plan

All services provided on both 2-13-and 3-13-were not only authorized by the client but were provided by the hospital team from the wellness planThis is a valid agreement and a valid debt
Attached are the invoices and endorsed agreement (via electronic pin pad)The invoices indicate all the services discussed with and authorized by Mr***
These materials have also been supplied to the third party collections agency

The local hospital leadership has spoken with the client of record, MrRyan S***, regarding this concernThere was no history of any mass nor a need to remove it prior to the day of the dentalThe treatment plan, authorized by MrS***, did not include a mass removalAfter the discussion, as a
client service gesture, the Hospital Leader agreed to credit MrS***'s case $for the inconvenienceMrS*** indicated he was satisfied with this resolution

The medical records are inaccurate due to incompetenceThey are useless.
Complaint: ***I am rejecting this response because:

Complaint: ***I am rejecting this response because: This is not true banfield is over charging me they took out two payments in november of this year Sincerely,*** ***

Thank you for forwarding a copy of the complaint from our client *** ***. Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for Pets. We appreciate the opportunity to address this matterBanfield OWPs are a package of itemized and
discounted preventive veterinary care services, such as vaccines, exams, and dental cleaningsThis package of services is designed to be delivered over the course of a year at any Banfield Pet HospitalClients can elect to spread the cost of the OWP over a year with equal monthly payments or they can elect to pay up front for the entire annual cost of the OWPAs indicated in the terms, OWPs auto-renew on an annual basisAlso, as indicated in the terms a client can cancel an OWP at any time but if cancelled four or more days after the effective date, Banfield is entitled to recover the lesser of (1) the retail value of services used under the OWP or (2) the remaining monthly payments due under the terms of the OWPIn this case, *** used $in services and discounts and Mr*** paid $149.70. Mr*** was advised there was a balance due to cancel his plan for services rendered when he called on April 7th and in a response to his email dated April 17, 2017. He was also advised that his account was currently behind payments and this would need to be brought current. If this balance was not brought current his OWP would be cancelled for non-payment and his account sent to collectionsThis balance was not brought current and Mr***’s account was cancelled with a balance due of $149.70. This amount is due for services rendered and can be paid by contacting our Client Financial Team at *** *** ***

I'm just gonna list the issues because Banfield seems to not want to answer any questions
First issue I call Banfield to ask a question when account is current they sell me on more insurance to get more money
I call Banfield with a question about something I was told by the hospital they try to up sell more insurance
I now call Banfield now that I'm not current they just want money and still will not answer questions
I would like to know why in Feb when *** was inside of a facility he wasn't given a shot I just found out from a pet hospital was due
I'd like to know why he is due for Lyme shots when again *** was inside of a facility and no one opted to give him these required shots, SO now I'd sure like to know what we're they doing with my pet when he was inside of this Jackson Mississippi facility
I'd also like to know why when I first needed a flea treatment for *** I was told there wasn't one, However his plan was suddenly changed by a doctor who told me it could have been added prior to when it was