Upon receipt of the complaint, I spoke with the customer on June **, 2017 and apologized for the inconvenience. The issue was referred to the appropriate department to review and investigate. Our representative spoke with the customer and explained the employee offer, discounts, package options...
and prices. No changes were made to the service. The issue regarding the employee was referred and will be addressed internally. A message and email was sent to the address on file on July * as a follow up.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. A Verizon representative spoke with [redacted] on May **, 2015 in regards to this inquiry. [redacted] inquired about what we could do to...
offer him for the same price he was paying in December. We have researched and made changes to provide him his services for about the same amount he was paying previously. We have also offered a one-time credit of $50.00 that has been applied to his account. [redacted] has accepted these actions as closure to this inquiry. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
I am rejecting this response because: The unit was defective and not even used very often so now I have a laptop that does not work correctly. I will never buy anything form their company again and I did return it within the 90 day period. I used it maybe 5 or 6 times tops, I'm so disappointed in this response and they didn't even bother calling me about the issue. Not happy at all at this point....I'm sorry but this is terrible customer service.
On 6/*/17 Verizon spoke with the customer and agreed to disconnect the account and backdate billing to 4/**/17. On 6/**/17, the order was issued and the customer was advised. Verizon will follow up the account to ensure the proper credit is issued.
Investigation by Verizon technical support found that [redacted] has consumer dynamic internet service. With that service the ip address may change from time to time. The technical support team reports that the ip address change is seamless and should not affect the use of the service. In order to...
have a static ip address, [redacted] would have to subscribe to the business internet service. With the business static internet service the ip address would be fixed. The business service does have different rates than the consumer service. Technical support's attempts to reach [redacted] were unsuccessful. [redacted] has elected to place an order to disconnect his Verizon internet service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will respond after I receive the next bill from Verizon. My current balance is $100; therefore, I would like to see if this amount gets credited to my account and that my monthly bill of $10.39 going forward is accepted. I hope I do not have to call Verizon every month for the next year and a half in order to get my credit. Thank you for all your help. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION [redacted], Jessup, Pennsylvania 18434-1833 March 30,...
2017 Revdex.com Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: [redacted] ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of [redacted] regarding a Haband order. Ms. [redacted] states that she ordered 3 reversible furniture covers and a sofa cover was missing from her order when the shipment arrived. She further states that she called numerous times and was assured that she would receive a credit. She received a reshipment and not a credit and was hung up on at least three times. Our records support that a phone order was placed on December 1, 2016 for three Reversible Furniture Covers. A summary of the order follows: Reversible Furniture Sofa Cover for $36.66 less $2.24 discount: $34.42 Reversible Furniture Loveseat Cover for $26.66 less $1.63 discount: $25.00 Reversible Furniture Chair Cover for $18.66 less $1.14 discount: $17.52 Shipping/Handling $13.99 Total $90.96 The order shipped complete on December 5, 2016 and the total of $90.96 was charged to her Haband credit card on the same date. On December 12, 2016, Ms. [redacted] called stating that she didn’t receive the sofa cover and the agent requested a duplicate shipment. Ms. [redacted] called back on the same day and spoke with a different agent. She had changed her mind and wanted a refund. The duplicate shipment was cancelled but the refund was never processed. Ms. [redacted]’s account is noted that she called on January 28, 2017 and the agent reshipped the sofa cover instead of issuing her a credit for the missing item. There are no notations on her account that her calls were disconnected. I spoke with Ms. [redacted] on March 30, 2017 and advised her that we are sending her a prepaid return label for the duplicate shipment and are crediting her Haband credit card for the merchandise value of the Reversible Furniture Sofa Cover. On March 31, 2017, a credit for $34.42 was processed and will post to Ms. [redacted]’s Haband credit card account within 2 – 3 business days. If Ms. [redacted] has any further questions or concerns, she may contact Customer Service at ###-###-#### between 9 am- 9 pm (EST), Monday – Friday. Thank you for allowing us to explain. Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted] hi , verizon took care of the problem .all o.k. thank you verizon and thank you b.b.b. , truely yours [redacted]
Verizon spoke with the consumer regarding their conversation with Verizon representatives to move their service and the information they were given. We advised the consumer we do not provide transcripts of our calls however we will review the notes on their account and if coaching and or training are needed we will address that internally within the company. Verizon is scheduled to follow-up with the consumer on 9/**/17 to discuss their bill and make sure the credits they were promised are issued and their bill is correct. The consumer also has our contact information should they have any further concerns.
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he received a temporary credit line increase from Fingerhut which affected his credit report. He would like the temporary credit increase restored on his account or to opt out of future temporary credit increases. Per the Account Terms and Conditions to which Mr. [redacted] agreed to, “We may increase or reduce your credit limit, or suspend or terminate your Account, at any time with or without cause. We will provide notice to you to the extent required by applicable law.” Any reduction, increase, or other change to the account’s credit limit is the result of ongoing systematic monitoring of account activity data. This information may pertain to the customer’s Fingerhut Account as well as their credit history as a whole. Customers showing an overall strong performance with respect to credit may notice their WebBank/Fingerhut Advantage Credit Account has been given a credit line increase, either temporary or permanent. By placing an order or orders on their credit account during the time their temporary increase is in effect, the customer’s regular credit limit is given a permanent increase matching the amount of the order(s), to a rounded dollar figure. If no orders are placed within the applicable timeframe, the temporary increase expires and the regular credit limit is restored. Our records indicate a temporary increase of credit was issued on April 1, 2016 which brought Mr. [redacted]’s credit limit to $2,800.00. The offer was to expire on June 30, 2016. While we feel this process does not have any long-term, unreasonable impact on our customer’s credit ratings, we respect and will accommodate customer requests to opt out of it. On August 23, 2016 Mr. [redacted]’s credit limit was frozen at $1,800.00. There will not be any further credit line increases issued to his account. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
March 18, 2016
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: [redacted]
Case #: [redacted]
Dear Ms. [redacted],
I am...
writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding his WebBank/Fingerhut Credit Account.
Mr. [redacted] states he was informed on February 24, 2016 that once his account was paid in full, it would be removed from his credit report. He further states that he made a $150.00 payment to catch up on the account and was unaware at that time the account was charged off. Mr. [redacted] indicates he has settled his account with the account owner, [redacted]. Mr. [redacted]'s desired resolution is to have the trade line removed from his credit bureau reporting.
Our records indicate that on September 30, 2013, an application was processed online using Mr. [redacted]' personally identifiable information. He was approved for a Fingerhut FreshStart Installment Loan account ending in 5218 with a credit limit of $130.00. Mr. [redacted] successfully completed the FreshStart Installment Loan account and graduated to Fingerhut revolving credit account ending in [redacted] on March 20, 2014.
The unpaid balance of $556.54 charged off on August 7, 2015 and the account was sold to [redacted] on September 1, 2015.
According to our records, Mr. [redacted] contacted Fingerhut on August 13, 2015, after the account had charged off and scheduled a partial payment for $150.00. Mr. [redacted] spoke to a second representative approximately 30 minutes after he scheduled this payment and was advised the account was charged off and may be sold at any time. Per Mr. [redacted] request, the scheduled payment for $150.00 was cancelled that same day.
Fingerhut received an email from Mr. [redacted] on October 27, 2015 checking to see if he could get his account re-instated after he recovered from his financial issues. Mr. [redacted] was advised his account was sold to [redacted] and he was directed to contact the account owner.
Mr. [redacted] has disputed the account with the credit bureaus on November 12, 2015 and January 8, 2016. He was advised each time his account was reporting accurately as sold to another lender and he was directed to contact the account owner.
A review of the chat transcript on February 24, 2016 indicates that Mr. [redacted] was advised his account was sold to another lender. He stated he was told he would have to contact Fingerhut to have his trade line removed. He was advised that even though his account was sold to another lender Fingerhut will still reflect on his credit report. He again asked who to speak with at Fingerhut about getting his account removed once his payment cleared. He was advised to contact [redacted] for further assistance. However, the representative incorrectly stated "your account will be automatically removed from your credit report once your payment is cleared from the agency handling your account." We apologize for any inconvenience this may have caused.
Please note Fingerhut does not offer deletion of credit bureau reporting for payment. We are required by law to furnish accurate reporting.If Mr. [redacted] was promised by [redacted] that they would accept payment for deletion of their trade line and they are still reporting his account to the credit bureaus, he would need to contact [redacted] directly at [redacted].
An account review completed March 17, 2016, indicates the credit bureaus are accurately reporting the account as Transfer/Sold or Purchased by Another Lender with a balance of zero.
We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Mr. [redacted] Welcome Packet. It states:
"If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies."
Conversely, accounts that are in good standing will be reported as well.
Thank you for the opportunity to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/sa
Initial Business Response /* (1000, 6, 2015/06/26) */
CONFIDENTIAL COMMUNICATION
June 26, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in...
response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut FreshStart Account.
Our records indicate since November 19, 2011 there have been 46 orders placed on Mr. [redacted]'s account. All of these orders have been for men's shoes. There have been two orders that have shipped and both were delivered to the address Mr. [redacted] included in his inquiry. The remaining orders have all been cancelled. All of the orders except one have been placed on our website. The only email address that has been listed on this account is the same one Mr. [redacted] included in his inquiry.
Unauthorized account registration and activity is a serious matter, and we have certain procedures in place to assist those making this claim. On January 18, 2015 an order was placed for a pair of New Balance Men's 780 Running Shoes in Silver/Red size 12. At the time of the order being placed a down payment of $30.00 was requested per the terms and conditions of the Fingerhut FreshStart Account. The down payment was made through a checking account ending in 4319. Mr. [redacted]'s financial institution returned the payment to us because the bank account associated with the payment information that was provided to us at the time of the order was closed. The order shipped on January 26, 2015 and according to the tracking information was delivered on January 31, 2015 at 2:01 PM to Mr. [redacted]'s address.
We have also received recent payments on June 21, 2015 for $60.00, June 22, 2015 for $52.16, June 23, 2015 for $52.16 and on June 24, 2015 for $3.27. The payments were made using a checking account ending in 5156. We allow 10 days for the payment to clear through the financial institution.
In order for an investigation to be completed regarding the merchandise Mr. [redacted] states he did not order or receive our Credit Risk Department will require a police report to be filed and a copy of the report. Our records indicate Mr. [redacted] contacted our Customer Service Department multiple times on June 25, 2015 advising us that he has filed a police report however we were unable to obtain all the information required for our investigation. Mr. [redacted] spoke with a Supervisor and advised that he would be mailing a copy of the police report to us. Mr. [redacted] should allow 10 days for the report to be received. Our Credit Risk Department will contact Mr. [redacted] by mail once their investigation is complete. Until the investigation is completed no orders may be placed on the account.
We appreciate Mr. [redacted]'s patience while we researched his concerns and thank you for allowing us to explain and assist.
Sincerely,
Vi [redacted]
Executive Care Team
VF/bw
Initial Consumer Rebuttal /* (2000, 8, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I ahve a police report in from of me
Please be advised, Verizon has made contact with the consumer regarding this incident. Apologies were given for any mistreatment. The consumer has provided a description of the vendor/agent. This information has been forwarded to the manager of the vendor to address the matter directly with him....
Verizon has added the consumers name to the Do Not Knock solicitation list to prevent any further unwanted visits. We again apologize for any inconvenience caused surrounding this matter.
Verizon contacted the customer and issued the required orders to suspend her Voice and Video services, leaving only the Internet / Data service working as requested. In order to correct prior action taken, we have issued a $50.00 credit for the first suspension fee. The bundled services have been...
separated effective with the order for 11/** to break the bundle and move the internet to $79.99 per month rate. The TV and Voice standalone rates are unchanged. The customer was promised $64.99 for the internet, so we issued a recurring adjustment for 5 months of $15 per month to meet the stated price. Verizon apologizes for the inconvenience the customer experienced as a result of this matter.
I am rejecting this response because:LG I have also contacted and they took no responsibility either. No one is doing anything about the matter .LG told me to talk to the warranty dept .we are going back and forth with both companies that was the reason why I contacted the Revdex.com. Please let me know the next further action.
Upon receipt of the rebuttal, an email was sent to the customer to the address provided on the complaint on October **, 2017. The issue was referred to the appropriate department to review and investigate. Our representative spoke with the customer on November * and reviewed some of the bills which were previously mailed. The customer did not agree with the monthly bundle price as well as the restoral fees. The representative advised he will review the bills and call back after our investigation. Our representative spoke with the customer, advised the charges are valid as well as the restoral fees. However, it was mutually agreed the two restoral fees at $29.99 each for a total of $59.98 will be credited. The representative submitted to credit the restoral fees which can take two to four weeks for processing. The representative emailed the customer a breakdown of the bills and payments received via email on November *.
I am rejecting this response because:
they are lying. why don't they do inventory of this scooter like I asked them back then. I spoke to them many times and they just lie about everything.its amazing to me they actually stated they treat everyone the same meaning, they don't care
Upon receipt of the complaint, I spoke with the customer on June **, 2017 and apologized for the inconvenience. The issue was referred to the appropriate department to review and investigate. Our representative spoke with the customer and explained the employee offer, discounts, package options...
and prices. No changes were made to the service. The issue regarding the employee was referred and will be addressed internally. A message and email was sent to the address on file on July * as a follow up.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. A Verizon representative spoke with [redacted] on May **, 2015 in regards to this inquiry. [redacted] inquired about what we could do to...
offer him for the same price he was paying in December. We have researched and made changes to provide him his services for about the same amount he was paying previously. We have also offered a one-time credit of $50.00 that has been applied to his account. [redacted] has accepted these actions as closure to this inquiry. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
When service was moved a tech was sent out issue was resolved
I am rejecting this response because: The unit was defective and not even used very often so now I have a laptop that does not work correctly. I will never buy anything form their company again and I did return it within the 90 day period. I used it maybe 5 or 6 times tops, I'm so disappointed in this response and they didn't even bother calling me about the issue. Not happy at all at this point....I'm sorry but this is terrible customer service.
On 6/*/17 Verizon spoke with the customer and agreed to disconnect the account and backdate billing to 4/**/17. On 6/**/17, the order was issued and the customer was advised. Verizon will follow up the account to ensure the proper credit is issued.
Investigation by Verizon technical support found that [redacted] has consumer dynamic internet service. With that service the ip address may change from time to time. The technical support team reports that the ip address change is seamless and should not affect the use of the service. In order to...
have a static ip address, [redacted] would have to subscribe to the business internet service. With the business static internet service the ip address would be fixed. The business service does have different rates than the consumer service. Technical support's attempts to reach [redacted] were unsuccessful. [redacted] has elected to place an order to disconnect his Verizon internet service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will respond after I receive the next bill from Verizon. My current balance is $100; therefore, I would like to see if this amount gets credited to my account and that my monthly bill of $10.39 going forward is accepted. I hope I do not have to call Verizon every month for the next year and a half in order to get my credit. Thank you for all your help. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION [redacted], Jessup, Pennsylvania 18434-1833 March 30,...
2017 Revdex.com Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: [redacted] ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of [redacted] regarding a Haband order. Ms. [redacted] states that she ordered 3 reversible furniture covers and a sofa cover was missing from her order when the shipment arrived. She further states that she called numerous times and was assured that she would receive a credit. She received a reshipment and not a credit and was hung up on at least three times. Our records support that a phone order was placed on December 1, 2016 for three Reversible Furniture Covers. A summary of the order follows: Reversible Furniture Sofa Cover for $36.66 less $2.24 discount: $34.42 Reversible Furniture Loveseat Cover for $26.66 less $1.63 discount: $25.00 Reversible Furniture Chair Cover for $18.66 less $1.14 discount: $17.52 Shipping/Handling $13.99 Total $90.96 The order shipped complete on December 5, 2016 and the total of $90.96 was charged to her Haband credit card on the same date. On December 12, 2016, Ms. [redacted] called stating that she didn’t receive the sofa cover and the agent requested a duplicate shipment. Ms. [redacted] called back on the same day and spoke with a different agent. She had changed her mind and wanted a refund. The duplicate shipment was cancelled but the refund was never processed. Ms. [redacted]’s account is noted that she called on January 28, 2017 and the agent reshipped the sofa cover instead of issuing her a credit for the missing item. There are no notations on her account that her calls were disconnected. I spoke with Ms. [redacted] on March 30, 2017 and advised her that we are sending her a prepaid return label for the duplicate shipment and are crediting her Haband credit card for the merchandise value of the Reversible Furniture Sofa Cover. On March 31, 2017, a credit for $34.42 was processed and will post to Ms. [redacted]’s Haband credit card account within 2 – 3 business days. If Ms. [redacted] has any further questions or concerns, she may contact Customer Service at ###-###-#### between 9 am- 9 pm (EST), Monday – Friday. Thank you for allowing us to explain. Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted] hi , verizon took care of the problem .all o.k. thank you verizon and thank you b.b.b. , truely yours [redacted]
Please see attached response. Thank you.
I am rejecting this response because:
THEY KNOW THEY PLACED AN INQUIRY ON MY CREDIT REPORT AND I WANT IT REMOVED IMMEDIATELY
Verizon spoke with the consumer regarding their conversation with Verizon representatives to move their service and the information they were given. We advised the consumer we do not provide transcripts of our calls however we will review the notes on their account and if coaching and or training are needed we will address that internally within the company. Verizon is scheduled to follow-up with the consumer on 9/**/17 to discuss their bill and make sure the credits they were promised are issued and their bill is correct. The consumer also has our contact information should they have any further concerns.
CONFIDENTIAL COMMUNICATION August 24,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he received a temporary credit line increase from Fingerhut which affected his credit report. He would like the temporary credit increase restored on his account or to opt out of future temporary credit increases. Per the Account Terms and Conditions to which Mr. [redacted] agreed to, “We may increase or reduce your credit limit, or suspend or terminate your Account, at any time with or without cause. We will provide notice to you to the extent required by applicable law.” Any reduction, increase, or other change to the account’s credit limit is the result of ongoing systematic monitoring of account activity data. This information may pertain to the customer’s Fingerhut Account as well as their credit history as a whole. Customers showing an overall strong performance with respect to credit may notice their WebBank/Fingerhut Advantage Credit Account has been given a credit line increase, either temporary or permanent. By placing an order or orders on their credit account during the time their temporary increase is in effect, the customer’s regular credit limit is given a permanent increase matching the amount of the order(s), to a rounded dollar figure. If no orders are placed within the applicable timeframe, the temporary increase expires and the regular credit limit is restored. Our records indicate a temporary increase of credit was issued on April 1, 2016 which brought Mr. [redacted]’s credit limit to $2,800.00. The offer was to expire on June 30, 2016. While we feel this process does not have any long-term, unreasonable impact on our customer’s credit ratings, we respect and will accommodate customer requests to opt out of it. On August 23, 2016 Mr. [redacted]’s credit limit was frozen at $1,800.00. There will not be any further credit line increases issued to his account. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
March 18, 2016
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: [redacted]
Case #: [redacted]
Dear Ms. [redacted],
I am...
writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding his WebBank/Fingerhut Credit Account.
Mr. [redacted] states he was informed on February 24, 2016 that once his account was paid in full, it would be removed from his credit report. He further states that he made a $150.00 payment to catch up on the account and was unaware at that time the account was charged off. Mr. [redacted] indicates he has settled his account with the account owner, [redacted]. Mr. [redacted]'s desired resolution is to have the trade line removed from his credit bureau reporting.
Our records indicate that on September 30, 2013, an application was processed online using Mr. [redacted]' personally identifiable information. He was approved for a Fingerhut FreshStart Installment Loan account ending in 5218 with a credit limit of $130.00. Mr. [redacted] successfully completed the FreshStart Installment Loan account and graduated to Fingerhut revolving credit account ending in [redacted] on March 20, 2014.
The unpaid balance of $556.54 charged off on August 7, 2015 and the account was sold to [redacted] on September 1, 2015.
According to our records, Mr. [redacted] contacted Fingerhut on August 13, 2015, after the account had charged off and scheduled a partial payment for $150.00. Mr. [redacted] spoke to a second representative approximately 30 minutes after he scheduled this payment and was advised the account was charged off and may be sold at any time. Per Mr. [redacted] request, the scheduled payment for $150.00 was cancelled that same day.
Fingerhut received an email from Mr. [redacted] on October 27, 2015 checking to see if he could get his account re-instated after he recovered from his financial issues. Mr. [redacted] was advised his account was sold to [redacted] and he was directed to contact the account owner.
Mr. [redacted] has disputed the account with the credit bureaus on November 12, 2015 and January 8, 2016. He was advised each time his account was reporting accurately as sold to another lender and he was directed to contact the account owner.
A review of the chat transcript on February 24, 2016 indicates that Mr. [redacted] was advised his account was sold to another lender. He stated he was told he would have to contact Fingerhut to have his trade line removed. He was advised that even though his account was sold to another lender Fingerhut will still reflect on his credit report. He again asked who to speak with at Fingerhut about getting his account removed once his payment cleared. He was advised to contact [redacted] for further assistance. However, the representative incorrectly stated "your account will be automatically removed from your credit report once your payment is cleared from the agency handling your account." We apologize for any inconvenience this may have caused.
Please note Fingerhut does not offer deletion of credit bureau reporting for payment. We are required by law to furnish accurate reporting.If Mr. [redacted] was promised by [redacted] that they would accept payment for deletion of their trade line and they are still reporting his account to the credit bureaus, he would need to contact [redacted] directly at [redacted].
An account review completed March 17, 2016, indicates the credit bureaus are accurately reporting the account as Transfer/Sold or Purchased by Another Lender with a balance of zero.
We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Mr. [redacted] Welcome Packet. It states:
"If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies."
Conversely, accounts that are in good standing will be reported as well.
Thank you for the opportunity to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/sa
Initial Business Response /* (1000, 6, 2015/06/26) */
CONFIDENTIAL COMMUNICATION
June 26, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in...
response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut FreshStart Account.
Our records indicate since November 19, 2011 there have been 46 orders placed on Mr. [redacted]'s account. All of these orders have been for men's shoes. There have been two orders that have shipped and both were delivered to the address Mr. [redacted] included in his inquiry. The remaining orders have all been cancelled. All of the orders except one have been placed on our website. The only email address that has been listed on this account is the same one Mr. [redacted] included in his inquiry.
Unauthorized account registration and activity is a serious matter, and we have certain procedures in place to assist those making this claim. On January 18, 2015 an order was placed for a pair of New Balance Men's 780 Running Shoes in Silver/Red size 12. At the time of the order being placed a down payment of $30.00 was requested per the terms and conditions of the Fingerhut FreshStart Account. The down payment was made through a checking account ending in 4319. Mr. [redacted]'s financial institution returned the payment to us because the bank account associated with the payment information that was provided to us at the time of the order was closed. The order shipped on January 26, 2015 and according to the tracking information was delivered on January 31, 2015 at 2:01 PM to Mr. [redacted]'s address.
We have also received recent payments on June 21, 2015 for $60.00, June 22, 2015 for $52.16, June 23, 2015 for $52.16 and on June 24, 2015 for $3.27. The payments were made using a checking account ending in 5156. We allow 10 days for the payment to clear through the financial institution.
In order for an investigation to be completed regarding the merchandise Mr. [redacted] states he did not order or receive our Credit Risk Department will require a police report to be filed and a copy of the report. Our records indicate Mr. [redacted] contacted our Customer Service Department multiple times on June 25, 2015 advising us that he has filed a police report however we were unable to obtain all the information required for our investigation. Mr. [redacted] spoke with a Supervisor and advised that he would be mailing a copy of the police report to us. Mr. [redacted] should allow 10 days for the report to be received. Our Credit Risk Department will contact Mr. [redacted] by mail once their investigation is complete. Until the investigation is completed no orders may be placed on the account.
We appreciate Mr. [redacted]'s patience while we researched his concerns and thank you for allowing us to explain and assist.
Sincerely,
Vi [redacted]
Executive Care Team
VF/bw
Initial Consumer Rebuttal /* (2000, 8, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I ahve a police report in from of me
Please be advised, Verizon has made contact with the consumer regarding this incident. Apologies were given for any mistreatment. The consumer has provided a description of the vendor/agent. This information has been forwarded to the manager of the vendor to address the matter directly with him....
Verizon has added the consumers name to the Do Not Knock solicitation list to prevent any further unwanted visits. We again apologize for any inconvenience caused surrounding this matter.
Verizon contacted the customer and issued the required orders to suspend her Voice and Video services, leaving only the Internet / Data service working as requested. In order to correct prior action taken, we have issued a $50.00 credit for the first suspension fee. The bundled services have been...
separated effective with the order for 11/** to break the bundle and move the internet to $79.99 per month rate. The TV and Voice standalone rates are unchanged. The customer was promised $64.99 for the internet, so we issued a recurring adjustment for 5 months of $15 per month to meet the stated price. Verizon apologizes for the inconvenience the customer experienced as a result of this matter.
I am rejecting this response because:LG I have also contacted and they took no responsibility either. No one is doing anything about the matter .LG told me to talk to the warranty dept .we are going back and forth with both companies that was the reason why I contacted the Revdex.com. Please let me know the next further action.
Upon receipt of the rebuttal, an email was sent to the customer to the address provided on the complaint on October **, 2017. The issue was referred to the appropriate department to review and investigate. Our representative spoke with the customer on November * and reviewed some of the bills which were previously mailed. The customer did not agree with the monthly bundle price as well as the restoral fees. The representative advised he will review the bills and call back after our investigation. Our representative spoke with the customer, advised the charges are valid as well as the restoral fees. However, it was mutually agreed the two restoral fees at $29.99 each for a total of $59.98 will be credited. The representative submitted to credit the restoral fees which can take two to four weeks for processing. The representative emailed the customer a breakdown of the bills and payments received via email on November *.
I am rejecting this response because:
they are lying. why don't they do inventory of this scooter like I asked them back then. I spoke to them many times and they just lie about everything.its amazing to me they actually stated they treat everyone the same meaning, they don't care