Verizon contacted the customer on 1/**/16 and the service tested as working. The test also showed that a telephone was not connected to the Optical Network Terminal. The technician educated the customer on how to isolate her customer owned phone equipment and explained that she should test...
one phone only at each jack at a time. The customer was not home but she said that she would test on 1/[redacted] in the evening and she requested a follow up call on 1/**/16. On 1/[redacted]16, Verizon recalled the customer who stated service was working fine. The customer requested out of service credit. It was noted that Verizon does no credit for trouble with customer owned equipment. In addition, the customer had an appointment scheduled in October that she cancelled because she didn't have time to address the matter and she didn't want to be charged for a visit. Verizon apologizes for any inconvenience experienced by the customer as a result of this matter.
Verizon's investigation found that [redacted] email address [redacted] is not associated with his landlord's internet account. Activity on the landlord's account would not affect his email address. As long as [redacted] is able to access the internet he should be able to access his...
email. Verizon technical support advised that the only way the email would be "blocked/locked" would be 3 unsuccessful attempts entering an incorrect password. If there is a password qualification change and [redacted] password does not meet the qualification he would have to change the password. The technical support team reports that there is currently no issue with [redacted] email address. They don't see any reason the email would be blocked/locked other than the two reasons noted above. If the email account is dormant for 6 months of inactivity, the address could be terminated. The tech support team is unable to investigate any further unless the account becomes blocked/locked. If that should happen again [redacted] should contact [redacted]Verizon for further investigation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I am rejecting this response because:The web site failed to warn me with a pop-up box (when I clicked on the 2 day Delivery) that this means the order will be Processed the next business day and then 2 (Business) days shipping (Not including weekends) once it leaves the ware house. If the web site had given me a warning box with an explanation like that I would not have wasted my money! It is good business practice to make sure the customer is clear on just how many days are involved! [redacted]
Subsequent to receipt of the complaint, I forwarded [redacted] concerns to our Final Accounts Department for further investigation. Account [redacted]was showing as an unpaid collection on the customer’s credit report in the amount of $88. The representative submitted...
request to delete the account from the customer’s credit report. I advised the customer of this information and requested Final Accounts to send a copy of the deletion letter via her email address within the next several days. Ms. was satisfied.
[redacted]Hello and I would like to respond to this complaint by first offering my sincerest apologizes for any inconvenience this may have caused the complainant. We did notify the complainant of this delinquent account, in writing on May -28-2016. We also offered the complainant payment...
arrangements. We were notified by complainant to cease communications with her on July- 15-2016 ,and we did so immediately, and have not contacted nor will we contact complainant again in the future in regards to this account.Please have the complainant contact me directly if she needs anything else .Thanks,Nick
After further review, Verizon's records show an outage reported on 2/**/15 thru 3/**/15. A credit totaling $33.00 was issued to the account for the service outage on 5/**/15. Verizon does not compensate for lost wages or lost time per the Terms of Service (TOS).
An order confirmation was emailed to the customer listing both the Activation Fee and monthly router fee. The Activation Fee of $69.99 can be found under the section "What to Expect on Your 04/**/15 Bill". The $7.99 monthly Wireless Router charge can be found under the "Estimated Monthly Charges"...
section.The supervisor of the sales representative for this customer has advised that he quoted her a price ofapproximately $65.00 a month for internet service for Fios 25/25, router and taxes. The sales representative also stated that he told the customer that he would waived the $79.99 installation fee but there would be an activation fee.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I appreciate Verizon's payment of $10.99 as it acknowledges that they made an error. But this is similar to someone shoplifting by accidentally putting something in their pocket, forgetting about it and walking out of the store. That person can give the stolen merchandise back, but the shoplifter could still be in some trouble. Additionally, that store owner may have to beef up on security costs. I hope the metaphor was useful in that it brings into perspective large corporations like Verizon - their mistakes aren't even thought of as crimes and a simple refund should make it OK. I disagree - I think that with more resources, these mistakes should happen LESS often and I think that Verizon should have to pay the same penalty as we all would for stealing from somebody else.My claim can only be satisfied if Verizon pays for my time to call and correct this situation and my added time in the future to scrutinize every item on their bill. Rejected.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a PayCheck Direct Account. Mr. [redacted] would like his payment plan restored and an apology for being mistreated by a representative when he asked for and itemized email of the purchase order and payment history of his account. He was also transferred to an answering machine when asked to speak to a supervisor.
I am rejecting this response because:
My account...
was never credited for the shipping and handling costs. I am not sure what is going on but now my account balance is higher and I did make my payment too. So I am still very dissatisfied with the way fingerhut treats there customers. I have NEVER missed a payment before except in july. I feel as if I'm being ripped off and I'm just trying to get this issue resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the physical matter has been resolved, and will await follow up from the company in August to make sure that all has been resolved with the billing.
Sincerely,
[redacted]
I am rejecting this response because: As I stated before Finger hut is who I order my merchandise from, I was not informed of safe line insurance nor did I agree to any term or condition of this insurance benefits I was not aware of the insurance being charge to me and because of my disabilities I do not need any of the benefits being offered. so no I did not contact safe line in the beginning. because finger hut is who I was dealing with and who was charging my account for the money. The fact is I inform finger hut to remove these charges from my account in July 2016 which they refuse to due. this money should be return to me or used as I request the payment toward the balance in December and no I will not pay the late fees charges for money being return because of illegal business practice. and no I did not filed for benefits because I was denied.
CONFIDENTIAL COMMUNICATION April 26, 2016 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to a follow-up inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Gettington credit account. We have included statements from November 19, 2014, December 19, 2014 and January 19, 2015. Ms. [redacted] states in her response she made the agreed upon payments on time while she was enrolled in an approved Consumer Credit Counseling Service (CCCS) program and her account still reported negatively while in the program. Ms. [redacted] further states she contacted Gettington numerous times to have the accounts past due status removed. Ms. [redacted]’s desired resolution is to have the negative reporting removed. As previously stated, our records indicate that on October 10, 2011, an application for credit was processed online using Ms. [redacted]’s name, address and social security number. An order was placed the same day with a representative for an Acer Iconia 10" 16GB Android Honeycomb 3.0 Tablet. The merchandise was shipped October 11, 2011 via FedEx to the same address as provided on the application. The last order, totaling $60.46, was placed on February 17, 2013. We have received multiple payments on this account from a checking account ending in 5824 in the name of [redacted]. The last payment received on November 4, 2014 for $93.64 brought the account to a current status. The statement dated November 19, 2014, showed a balance of $807.83, with a minimum payment of $82.00 due by December 15, 2014. No further payments were received towards the account. Our research indicates that Ms. [redacted] was set up on an approved CCCS program, for sixty months at $41.00 per month through American Consumer Credit, on May 19, 2013. Ms. [redacted] was dropped from the CCCS program on January 23, 2015 for non-payment. The unpaid balance of $855.44 charged off on April 16, 2015 and the account was sold to Jefferson Capital on April 30, 2015. Customers use CCCS arrangements to work with creditors to repay their debts. Some of the benefits customers enjoy through CCCS arrangements include lower interest rates, waiver of late fees and lower monthly payments. While in the CCCS program accounts will report to the credit bureau as “paying under partial payment agreement”. Please note, while customers are enrolled in a CCCS plan, their accounts remain in a “past due” status. Accounts may not show a current status unless the payments made are sufficient to “re-age” the account. Further questions regarding “on time” payments need to be directed to the CCCS Company. Our records reflect the only contact with Ms. [redacted], while she was enrolled in the CCCS plan, was an email received on January 20, 2014 which was a request for a due date change. Our investigation did not reveal any further contact with Ms. [redacted] until the receipt of the correspondence from the Revdex.com. An account review completed on April 6, 2016 confirms the credit bureaus are accurately reporting the account as Transfer/Sold or Purchased by Another Lender with a balance of zero. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Ms. [redacted]’s Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. If Ms. [redacted] has questions about what Jefferson Capital Services may be reporting, she may contact them directly at ###-###-####. Thank you for the opportunity to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa Enclosures
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The only thing I disagree with is the fact that the $15 credit towards my account has not yet been applied. I spoke with a lady in the executive office named Katerina who told me I'd have a $15 credit since I was charged $15 for going over my data allowance when I had no internet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
A Verizon representative spoke with [redacted] on 2/**/17. The representative advised that the profile has been corrected to reflect 1 HD box and DVR service. The representative an adjustment of $52.05 to correct the billing which will appear on the bill dated 3/**/2017. The representative also...
increased the data speed to 100/100 and explained the billing. [redacted] had no further questions. Records show that [redacted] is in a contract expiring 12/**/2018.
Revdex.com:
I will proceed and contiue to fight finger Hut on this because their lieing and should be aloud to get away with this!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Verizon contacted the customer on 1/**/16 and the service tested as working. The test also showed that a telephone was not connected to the Optical Network Terminal. The technician educated the customer on how to isolate her customer owned phone equipment and explained that she should test...
one phone only at each jack at a time. The customer was not home but she said that she would test on 1/[redacted] in the evening and she requested a follow up call on 1/**/16. On 1/[redacted]16, Verizon recalled the customer who stated service was working fine. The customer requested out of service credit. It was noted that Verizon does no credit for trouble with customer owned equipment. In addition, the customer had an appointment scheduled in October that she cancelled because she didn't have time to address the matter and she didn't want to be charged for a visit. Verizon apologizes for any inconvenience experienced by the customer as a result of this matter.
Verizon's investigation found that [redacted] email address [redacted] is not associated with his landlord's internet account. Activity on the landlord's account would not affect his email address. As long as [redacted] is able to access the internet he should be able to access his...
email. Verizon technical support advised that the only way the email would be "blocked/locked" would be 3 unsuccessful attempts entering an incorrect password. If there is a password qualification change and [redacted] password does not meet the qualification he would have to change the password. The technical support team reports that there is currently no issue with [redacted] email address. They don't see any reason the email would be blocked/locked other than the two reasons noted above. If the email account is dormant for 6 months of inactivity, the address could be terminated. The tech support team is unable to investigate any further unless the account becomes blocked/locked. If that should happen again [redacted] should contact [redacted]Verizon for further investigation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I am rejecting this response because:The web site failed to warn me with a pop-up box (when I clicked on the 2 day Delivery) that this means the order will be Processed the next business day and then 2 (Business) days shipping (Not including weekends) once it leaves the ware house. If the web site had given me a warning box with an explanation like that I would not have wasted my money! It is good business practice to make sure the customer is clear on just how many days are involved! [redacted]
Subsequent to receipt of the complaint, I forwarded [redacted] concerns to our Final Accounts Department for further investigation. Account [redacted]was showing as an unpaid collection on the customer’s credit report in the amount of $88. The representative submitted...
request to delete the account from the customer’s credit report. I advised the customer of this information and requested Final Accounts to send a copy of the deletion letter via her email address within the next several days. Ms. was satisfied.
[redacted]Hello and I would like to respond to this complaint by first offering my sincerest apologizes for any inconvenience this may have caused the complainant. We did notify the complainant of this delinquent account, in writing on May -28-2016. We also offered the complainant payment...
arrangements. We were notified by complainant to cease communications with her on July- 15-2016 ,and we did so immediately, and have not contacted nor will we contact complainant again in the future in regards to this account.Please have the complainant contact me directly if she needs anything else .Thanks,Nick
After further review, Verizon's records show an outage reported on 2/**/15 thru 3/**/15. A credit totaling $33.00 was issued to the account for the service outage on 5/**/15. Verizon does not compensate for lost wages or lost time per the Terms of Service (TOS).
An order confirmation was emailed to the customer listing both the Activation Fee and monthly router fee. The Activation Fee of $69.99 can be found under the section "What to Expect on Your 04/**/15 Bill". The $7.99 monthly Wireless Router charge can be found under the "Estimated Monthly Charges"...
section.The supervisor of the sales representative for this customer has advised that he quoted her a price ofapproximately $65.00 a month for internet service for Fios 25/25, router and taxes. The sales representative also stated that he told the customer that he would waived the $79.99 installation fee but there would be an activation fee.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I appreciate Verizon's payment of $10.99 as it acknowledges that they made an error. But this is similar to someone shoplifting by accidentally putting something in their pocket, forgetting about it and walking out of the store. That person can give the stolen merchandise back, but the shoplifter could still be in some trouble. Additionally, that store owner may have to beef up on security costs. I hope the metaphor was useful in that it brings into perspective large corporations like Verizon - their mistakes aren't even thought of as crimes and a simple refund should make it OK. I disagree - I think that with more resources, these mistakes should happen LESS often and I think that Verizon should have to pay the same penalty as we all would for stealing from somebody else.My claim can only be satisfied if Verizon pays for my time to call and correct this situation and my added time in the future to scrutinize every item on their bill. Rejected.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION May 11, 2017 ...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a PayCheck Direct Account. Mr. [redacted] would like his payment plan restored and an apology for being mistreated by a representative when he asked for and itemized email of the purchase order and payment history of his account. He was also transferred to an answering machine when asked to speak to a supervisor.
I am rejecting this response because:
My account...
was never credited for the shipping and handling costs. I am not sure what is going on but now my account balance is higher and I did make my payment too. So I am still very dissatisfied with the way fingerhut treats there customers. I have NEVER missed a payment before except in july. I feel as if I'm being ripped off and I'm just trying to get this issue resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the physical matter has been resolved, and will await follow up from the company in August to make sure that all has been resolved with the billing.
Sincerely,
[redacted]
I am rejecting this response because: As I stated before Finger hut is who I order my merchandise from, I was not informed of safe line insurance nor did I agree to any term or condition of this insurance benefits I was not aware of the insurance being charge to me and because of my disabilities I do not need any of the benefits being offered. so no I did not contact safe line in the beginning. because finger hut is who I was dealing with and who was charging my account for the money. The fact is I inform finger hut to remove these charges from my account in July 2016 which they refuse to due. this money should be return to me or used as I request the payment toward the balance in December and no I will not pay the late fees charges for money being return because of illegal business practice. and no I did not filed for benefits because I was denied.
Verizon's position is unchanged.
CONFIDENTIAL COMMUNICATION April 26, 2016 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to a follow-up inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Gettington credit account. We have included statements from November 19, 2014, December 19, 2014 and January 19, 2015. Ms. [redacted] states in her response she made the agreed upon payments on time while she was enrolled in an approved Consumer Credit Counseling Service (CCCS) program and her account still reported negatively while in the program. Ms. [redacted] further states she contacted Gettington numerous times to have the accounts past due status removed. Ms. [redacted]’s desired resolution is to have the negative reporting removed. As previously stated, our records indicate that on October 10, 2011, an application for credit was processed online using Ms. [redacted]’s name, address and social security number. An order was placed the same day with a representative for an Acer Iconia 10" 16GB Android Honeycomb 3.0 Tablet. The merchandise was shipped October 11, 2011 via FedEx to the same address as provided on the application. The last order, totaling $60.46, was placed on February 17, 2013. We have received multiple payments on this account from a checking account ending in 5824 in the name of [redacted]. The last payment received on November 4, 2014 for $93.64 brought the account to a current status. The statement dated November 19, 2014, showed a balance of $807.83, with a minimum payment of $82.00 due by December 15, 2014. No further payments were received towards the account. Our research indicates that Ms. [redacted] was set up on an approved CCCS program, for sixty months at $41.00 per month through American Consumer Credit, on May 19, 2013. Ms. [redacted] was dropped from the CCCS program on January 23, 2015 for non-payment. The unpaid balance of $855.44 charged off on April 16, 2015 and the account was sold to Jefferson Capital on April 30, 2015. Customers use CCCS arrangements to work with creditors to repay their debts. Some of the benefits customers enjoy through CCCS arrangements include lower interest rates, waiver of late fees and lower monthly payments. While in the CCCS program accounts will report to the credit bureau as “paying under partial payment agreement”. Please note, while customers are enrolled in a CCCS plan, their accounts remain in a “past due” status. Accounts may not show a current status unless the payments made are sufficient to “re-age” the account. Further questions regarding “on time” payments need to be directed to the CCCS Company. Our records reflect the only contact with Ms. [redacted], while she was enrolled in the CCCS plan, was an email received on January 20, 2014 which was a request for a due date change. Our investigation did not reveal any further contact with Ms. [redacted] until the receipt of the correspondence from the Revdex.com. An account review completed on April 6, 2016 confirms the credit bureaus are accurately reporting the account as Transfer/Sold or Purchased by Another Lender with a balance of zero. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Ms. [redacted]’s Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. If Ms. [redacted] has questions about what Jefferson Capital Services may be reporting, she may contact them directly at ###-###-####. Thank you for the opportunity to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa Enclosures
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The only thing I disagree with is the fact that the $15 credit towards my account has not yet been applied. I spoke with a lady in the executive office named Katerina who told me I'd have a $15 credit since I was charged $15 for going over my data allowance when I had no internet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
A Verizon representative spoke with [redacted] on 2/**/17. The representative advised that the profile has been corrected to reflect 1 HD box and DVR service. The representative an adjustment of $52.05 to correct the billing which will appear on the bill dated 3/**/2017. The representative also...
increased the data speed to 100/100 and explained the billing. [redacted] had no further questions. Records show that [redacted] is in a contract expiring 12/**/2018.
Attached is our letter of response regarding the case of [redacted]. If we can be of further assistance, please don't hesitate to contact us.
Revdex.com:
I will proceed and contiue to fight finger Hut on this because their lieing and should be aloud to get away with this!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am rejecting this response because:I was mislead I earned the credit increase with on time payments I would like the PlayStation 4 sent to me