2016 ...⇄ #[redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Gettington Credit Account. In Mr. [redacted]’s inquiry he states he purchased a phone from Gettington in September and started having problems with the phone in November. When Mr. [redacted] contacted us he states he was advised the item could not be returned and he needed to work through the manufacturer to resolve the problems with the phone. Mr. [redacted] is requesting to have the phone replaced before he returns the defective phone since he cannot be without a phone due to a medical condition. Our records indicate Mr. [redacted] placed the order for the Boost Mobile Android Smartphone on September 13, 2016. Our return policy for mobile devices is listed on our website and is as follows: Returns are limited for Mobile Devices. Once shipped only defective or damaged devices can be exchanged for an identical device. Defective or damaged exchanges must be within 30 days of purchase. When Mr. [redacted] contacted us on December 2, 2016 via email advising us that he was experiencing issues with his phone, we advised him to contact LG at ###-###-#### as the phone has a 1 year limited manufacturers’ warranty. On December 6, 2016 Mr. [redacted] contacted us by phone and advised he needed a replacement phone before he returned the defective phone. The agent advised Mr. [redacted] we could not accept the return of the phone since it was outside our return timeframe for mobile devices. Mr. [redacted] requested to speak with a supervisor and on December 7, 2016 a supervisor attempted to contact Mr. [redacted] per his request as the phone number provided for the call back was invalid. The supervisor sent an email to Mr. [redacted] advising him to contact us. On December 12, 2016 and December 14, 2016 Mr. [redacted] contacted us again and was advised he could not return the phone due to being beyond our return policy timeframe. On December 16, 2016 a proof of purchase was sent to Mr. [redacted] per his request. Please understand, applying policies fairly and consistently to all customers is among our top priorities. We are unable to accept the return of the phone or to send an exchange due to our policy being applied the same for Mr. [redacted] as it would for any customer with similar circumstances. Since the item has a 1 year manufacturer’s warranty, Mr. [redacted] should contact LG for further assistance at ###-###-####. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/bw
Dear [redacted],[redacted] stated he should not be charged because of the quality of service he has received. [redacted] states service speed was so slow and it would intermittently drop. Upon reviewing the account we obtained notes that supported [redacted]'s argument in regards...
to the service issues. [redacted] states he even upgraded service to get a better connection but unsuccessful. We applied a onetime credit of $60.99 to [redacted]'s account which brought bill balance down to 0. Customer is fully aware of credit and satisfied. We trust this information will assist you in this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: the business continues to reject any involvement even though only equipment connected to Verizon devices were damaged. Items connected to the same wall outlet but not Verizon suffered no damage.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
made by the business in reference to complaint ID [redacted], and find that this resolution ( if credit is applied to Fingerhut account) is satisfactory since I will need to go elsewhere to have the ring repaired. Thank you for allowing me to explain my situation with Fingerhut.[redacted]
We were not able to reach the customer after making several attempts. We suggest the customer contact us at their earliest convenience to discuss their concerns. A letter was mailed to the customer to address their concerns.
received numerous items that I ordered. However, as I stated before I did not receive the Madison Park Piedmont 7-piece Comforter set. I contacted fingerhut alerting them to this matter. I have email confirmation stating they received my affidavit. I sent the affidavit in the time allowed before expiration of refund. I haven't sent any thing new to fingerhut which proves they had the affidavit all along but never adjusted my bill accordingly. Before I started this dispute they never acknowledged they even received the affidavit. I was told each time I called that they never received an affidavit from me. All of a sudden it mysteriously appears but it's past the 60 days. No that's incorrect and I demand a refund immediately! The only thing this company is concerned about is getting paid. Stealing consumers money without providing proper service or product. It was in very bad taste to state my bill in the previous correspondence as that has nothing to do with not receiving my product. Im not sure of the title of the person that is responding to this dispute but I find a lot of the wording very disturbing and not corporate like. I have been hung up on many times by the phone representatives of this company, transferred to departments that had nothing to do with my concerns just to get me off the phone. I have an item here at my home right now that I have called repeatedly about for returning and I haven't received a return request yet and I'm pretty sure i'll have to start another dispute with the Revdex.com among other agencies to get that taken care of as well. I am again requesting a speedy refund for the item i never received.
2016 ...⇄ Revdex.com of Minnesota # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he ordered a necklace and bracelet set from the Fingerhut catalog. He asserts that UPS did not deliver on the expected delivery date, so he filed a complaint but nothing was ever done. Mr. [redacted] had the jewelry set appraised by two jewelers, who advised they are worth $180.00, while our price is $529.95. He claims he returned them both, as instructed, and then received a bill for $46.99. Mr. [redacted] is concerned that his bill is now $70.38, including a late fee on the merchandise that was returned. Additionally, Mr. [redacted] requests to have his account closed and no further calls or correspondence are to be sent to him. The expected delivery date is given to our customers in an attempt to provide an estimated date and to help plan for the arrival of their packages. However, we are unfortunately unable to guarantee an exact date or time the carrier will deliver the package. Our records indicate Mr. [redacted] ordered the 10K Gold 4mm Figaro 20" Necklace & 8-1/4" Bracelet on March 30, 2016 and was charged a total of $579.60. The jewelry set was returned on May 11, 2016, and a credit was issued to his account of $555.16 also on May 11, 2016. As Mr. Worley mentions, and which our return policy states, “the original shipping and handling is nonrefundable if your item is not damaged or defective or in the case of a shipping error.” Our records show a shipping and handling fee of $16.49 and a return shipping fee of $7.95. Please understand, Mr. [redacted]’s account is a revolving account and as such, late fees and interest charges are applied on the account, when appropriate. When we did not receive a minimum payment on the due date of May 9, 2016 and had not yet received the returned merchandise, a late fee of $27.00 was applied. Our terms and conditions states, “a late fee will be charged to an account if the minimum monthly payment is not received by the due date indicated on the customer’s statement.” When Mr. [redacted] opened his Fingerhut credit account he agreed to the terms and conditions. Within these terms and conditions it states, “Late fees will be equal to your minimum payment due with a maximum amount of $27.00. The maximum amount will increase but not be more than $37.00 if you did not make your minimum payment on time in any of the 6 prior billing cycles.” Interest charges are applied on Mr. [redacted]’s cycle date of the 13th of each month, as long as there is a balance. We have closed the account, per Mr. [redacted]’s request. We have revoked consent on Mr. [redacted]’s account, which means Fingerhut will no longer contact him by phone. We have added Mr. [redacted]’s account to our “Do Not Solicit” list to prevent future mailings. Please keep in mind, because our catalogs are printed in advance, he should allow 6 to 8 weeks for this request to process. Mr. [redacted] may place Cease and Desist status on his account to stop further collection calls from being made or written communications sent. However, Mr. [redacted] will continue to be sent monthly statements to keep him aware of any payment(s) due. If Mr. [redacted] wishes to request a cease and desist, he may contact us by calling ###-###-#### or by sending us a letter to [redacted] St. Cloud, MN 56303, attention to: Executive Care Team, Jessica. Thank you for allowing us to explain. Sincerely, Vi [redacted]Executive Care Team VF/jm
CONFIDENTIAL COMMUNICATION July 19, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case #[redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry Mr. [redacted] filed with your office disputing the WebBank/Gettington Credit Account in his name. Mr. [redacted] states he notified the account is fraudulent and he filed a police report, however, a letter he received stated no information was found for the account. Mr. [redacted] requests removal of the account from his credit reporting. Otherwise, he would like the email address and phone number used to open the account, what was bought, the person it was shipped to, when it was received and if it was signed for at delivery, and the tracking information for the order(s). We take the privacy and protection of customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issues. In the interest of confidentiality, please find attached the full response for the consumer to review. Vi [redacted]Executive Care TeamVF/ah
CONFIDENTIAL COMMUNICATION [redacted], Jessup, Pennsylvania 18434-1833 September...
13, 2016 Revdex.com Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: [redacted] ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of [redacted] regarding a Haband VIP Plus program. Mr. [redacted] states that on September 6, 2016 he found that the Haband VIP Plus program has been charging his Visa credit card account every month for the past 9 months for $14.97 without his approval or knowledge. He called a Haband VIP Plus customer service representative and was told that there would be no refund but he could cancel the service. He called again and the representative told him that the membership was not cancelled and he would continue to be charged the monthly fee. Mr. [redacted]’s desired resolution is cancellation of the program and a refund of $134.73. Our records indicate that an enrollment for the Haband VIP Plus program was accepted while placing a web order that was received on September 10, 2015. Mr. [redacted] was presented with an opportunity to save $15 off his next Haband purchase, simply for trying a membership in our Haband VIP plus program. At no time was Mr. [redacted] ever obligated to accept this membership offer and his Haband purchase was not contingent upon him accepting the offer. To enroll in this program, Mr. [redacted] clicked on the offer and was taken to a web page that fully described the terms, benefits, and costs of Haband VIP Plus. On this page he entered his email address, zip code and the “Join Now” button, activating a membership in Haband VIP Plus. Had Mr. [redacted] skipped any one of these steps, no membership would have been established. Of course once enrolled the customer has the option to cancel their membership at any time with no further obligation. We have contacted our partner company that administers our Haband VIP Plus program and have received confirmation that the membership has been cancelled on September 8, 2016. Mr. [redacted] was fully refunded $181.63. This refund consists of the trial fee of $1.99 and 12 credits of the $14.97 monthly fee. The credits were issued on September 14, 2016 to Visa Credit Card in which the payment was originally applied. If Mr. [redacted] has any further questions or concerns, he may contact Customer Service at ###-###-#### between 9 am- 9 pm (EST), Monday – Saturday. Thank you for allowing us to explain. Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
CONFIDENTIAL COMMUNICATION June 22, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] asserts that he does not believe he owes a balance on his Fingerhut account. Our records indicate credit was issued on May 11, 2016 for the jewelry set, however, as it was explained to Mr. [redacted] in our previous response, he is responsible for shipping and handling costs. Our return policy states, “The original and return shipping/handling is non-refundable if your item is not damaged, defective or in the case of a shipping error.” This policy is available on our website by clicking ‘Returns’, in the “blue pages” of our catalog, and on the customer’s packing slip inserted with their shipment. Our records indicate Mr. [redacted] owes a payment of $81.73 due by July 2, 2016 in order to avoid delinquency and possibly a late fee on his account. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
CONFIDENTIAL COMMUNICATION December 21, 2016 Revdex.com of Minnesota...
...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] - [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the recent inquiry that we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account. Ms. [redacted] states the PlayStation 4 she ordered had a scheduled delivery date of December 6, 2016, but it was not delivered and she never received it. When she notified customer service, the representative advised to complete and return the affidavit they were sending, though Ms. [redacted] did not receive the affidavit. Ms. [redacted] does not want to be billed for an item she never received and requests this be resolved. Our records indicate Ms. [redacted] ordered a Sony PS4 with Unchartered4 game on November 30, 2016. United Parcel Service tracking # [redacted] reflects they delivered it to ‘Front Door’ on December 6, 2016 at 4:34 p.m. local time. On the same date, Ms. [redacted] called notifying she did not receive it, and the representative advised to allow more time as sometimes packages are found nearby or left in a concealed location on the premises to prevent theft. On December 9, 2016, Ms. [redacted] called stating the package had not been found/received, and the representative sent a ‘merchandise not received’ affidavit to her address on file of [redacted] Philadelphia, PA 19151. A second affidavit was sent regular mail on December 12, 2016 per Ms. [redacted]’s request. On December 13, 2016, we received the completed affidavit via an email attachment, and on the same date sent an email reply advising the claim was denied pending a police report given the significant monetary value. Ms. [redacted] called on the same date and the representative provided a fax number to fax the police report as well. To date, we have no record of receiving the police report, and once received, we will proceed with finalizing the investigation, including any adjustments to Ms. [redacted]’s account at that time. She may fax the report to ###-###-####, Attn: MNR Claims or email it to [email protected]. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/a
Verizon issued a repair ticket to correct [redacted] customer profile. The ticket was completed, and the customer's issue should now be resolved. Unfortunately, several attempts to follow-up with the customer have been unsuccessful. We have left messages with the...
proper contact information should [redacted] encounter any additional problems.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Verizon called me and said that they only have proof of my [redacted] card received on March ** and that it is not sufficient but I fax them my [redacted] card on Feb [redacted] not March **. On March ** I fax them for the second time the document they asked for which was the non-driver's license ID, SSI letter plus my [redacted] card. Verizon said that they don't have those documentation because they don't keep them on file because it gets erased from the system after they send me the letter of acceptance or denial. But I ask myself how come they can tell me they only see that I sent them the [redacted] card. They just contradicted themselves. So they did receive the fax on March ** but they are telling me to resend the same documents that they received but they they are unable to see it because of how the system works.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] indicates he received the Air Fryer in a damaged package. When Mr. [redacted] attempted to use the item he heard a clicking noise coming from the fan. When he contacted us to resolve the issue he was advised no returns or exchanges would be allowed. Mr. [redacted] is requesting an exchange of the Air Fryer or credit to his account so he may purchase the item elsewhere. Our records indicate Mr. [redacted] placed the order for the Air Fryer on September 25, 2016 and per the UPS tracking information the package was delivered on September 29, 2016 at 3:17 PM. We have no record of Mr. [redacted] contacting us to advise he received the item damaged until he contacted us via chat on November 29, 2016. Please understand, it is important to contact us as soon as possible to report any concerns regarding damaged or defective products. Since the item Mr. [redacted] received damaged falls within our 90 day return policy timeframe, we will allow Mr. [redacted] to return the item for an exchange or credit. Mr. [redacted] may use the return label he received with the item or he may print a return label directly from our website at www.fingerhut.com. We are requesting Mr. [redacted] to return the item as soon as possible and to indicate if he would like credit for the item or an exchange. Please allow up to 10 days for us to receive and process the return and a prompt credit or exchange will be completed. If Mr. [redacted] has further questions he may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
[redacted] Thank you for referring this case of [redacted] to our office for review. We appreciate you bringing this matter to our attention. Verizon was able to speak with [redacted] acknowledging his concerns. After reviewing account, a repair ticket was created on July...
**, 2015. This ticket was assigned to a technician on July **, 2015 but was incomplete. This ticket was reviewed and assigned to a technician on August *, 2015 and repair was completed in the afternoon around 3pm. Regarding his service agreement, Verizon issued credit for the July *, 2015 billing statement for the Fully Loaded Entertainment package in the amount of $49.99 plus tax of $7.51, for a total credit of $57.50. Placed order to add FLEP (Fully Loaded Entertainment package) fee for 12 months going forward. Explained to customer, he will see prorated credit from August **, 2015 through September *, 2015. Customer expressed he is satisfied. Verizon apologies for the inconvenience this issue may have caused. We trust that this information will assist you in closing this complaint. Respectfully, KevinVerizon SW Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am fed up with Verizon's response on insisting that repair was chargeable since it was done inside my premises, even though it was not. I can only maintain that work was done in the basement and not in my office since the repairman came up from the basement and told me the repair was completed. As consumers, when a large utility company wants to impose an unjustified charge down our throats there's really not much we can do about it since it is our words against theirs. I believe this is Verizon's way of forcing consumers to purchase their wire maintenance plan. Since this Revdex.com complaint is not getting anywhere, I will file a complaint with the Department of Public Service.Revdex.com, thank you for your help.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon has issued credit to the customer's account for the first installment billing of $50.00 for the technician visit and $11.66 for the first installment of the existing outlet activation totaling $61.66 in credits. The remaining installment billing has been cancelled. The customer has been...
advised. Verizon apologizes for the inconvenience the customer experienced as a result of this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I saw this response from Verizon the day it was posted (11/**) because I was trying to contact them to request a summary of our credits to date. They did not call me back as promised, instead they posted here on Revdex.com. I prepared our response the same day, but this system does not allow to respond on demand (no email or form to update) - so I left a message with our contact, Lia. Here is what we wrote 11/**/15: 11/*/15We were told by Ms N[redacted] she'd be calling [redacted] back on Monday 11/*/15 to list out all our credits to date, but we did not receive a call back. 11/*/15The second technician, Kebe ([redacted]) came here and informed us hat the phone jacks were NEVER wired for two lines, and NONE of our features were programmed on our lines, only hunting was programmed since Fios was installed. He had to rewire the jacks after calling his supervisor, Paul, for approval. They were wired incorrectly, and were short circuiting our office phones which we thought were failing and were planning to replace them.11/**/15Today I called Verizon to have a recap of our credits. No one got back to me when they said they would call back today...Instead of a phone call back, I just checked the Revdex.com, and see a new note from this evening -- that is not accurate AT ALL. and references that a technician came on 11/**/15 -- a date in the future -- and fixed the lines. This is not possible, as it's only 11/**/15 and the lines are NOT fixed.Currently we don't receive promised call backs, and our 2nd line is not working properly. We continue to wait for this call back to make sure we are not being charged for features not active. We also requested and are waiting for our credits in writing.We were also told they would not fix anything else on the phone lines this week because we are due to switch to Time Warner next week. I assume sure we are still being charged for broken phone lines this week --- we may never know as they don't call us or send clear and accurate bills!Background note:The package price they quoted was NOT the same price that was billed (it was more). In addition to over billing they billed us for Internet that we DECLINED and was not even receiving. Ms N[redacted] suggested that we call the Loss of Business Department due to not providing us with ordered phone service forwarding for 6mths -- the office moves 3 hours away May to October!
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION December 27,...
2016 ...⇄ #[redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Gettington Credit Account. In Mr. [redacted]’s inquiry he states he purchased a phone from Gettington in September and started having problems with the phone in November. When Mr. [redacted] contacted us he states he was advised the item could not be returned and he needed to work through the manufacturer to resolve the problems with the phone. Mr. [redacted] is requesting to have the phone replaced before he returns the defective phone since he cannot be without a phone due to a medical condition. Our records indicate Mr. [redacted] placed the order for the Boost Mobile Android Smartphone on September 13, 2016. Our return policy for mobile devices is listed on our website and is as follows: Returns are limited for Mobile Devices. Once shipped only defective or damaged devices can be exchanged for an identical device. Defective or damaged exchanges must be within 30 days of purchase. When Mr. [redacted] contacted us on December 2, 2016 via email advising us that he was experiencing issues with his phone, we advised him to contact LG at ###-###-#### as the phone has a 1 year limited manufacturers’ warranty. On December 6, 2016 Mr. [redacted] contacted us by phone and advised he needed a replacement phone before he returned the defective phone. The agent advised Mr. [redacted] we could not accept the return of the phone since it was outside our return timeframe for mobile devices. Mr. [redacted] requested to speak with a supervisor and on December 7, 2016 a supervisor attempted to contact Mr. [redacted] per his request as the phone number provided for the call back was invalid. The supervisor sent an email to Mr. [redacted] advising him to contact us. On December 12, 2016 and December 14, 2016 Mr. [redacted] contacted us again and was advised he could not return the phone due to being beyond our return policy timeframe. On December 16, 2016 a proof of purchase was sent to Mr. [redacted] per his request. Please understand, applying policies fairly and consistently to all customers is among our top priorities. We are unable to accept the return of the phone or to send an exchange due to our policy being applied the same for Mr. [redacted] as it would for any customer with similar circumstances. Since the item has a 1 year manufacturer’s warranty, Mr. [redacted] should contact LG for further assistance at ###-###-####. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/bw
Dear [redacted],[redacted] stated he should not be charged because of the quality of service he has received. [redacted] states service speed was so slow and it would intermittently drop. Upon reviewing the account we obtained notes that supported [redacted]'s argument in regards...
to the service issues. [redacted] states he even upgraded service to get a better connection but unsuccessful. We applied a onetime credit of $60.99 to [redacted]'s account which brought bill balance down to 0. Customer is fully aware of credit and satisfied. We trust this information will assist you in this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: the business continues to reject any involvement even though only equipment connected to Verizon devices were damaged. Items connected to the same wall outlet but not Verizon suffered no damage.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution ( if credit is applied to Fingerhut account) is satisfactory since I will need to go elsewhere to have the ring repaired. Thank you for allowing me to explain my situation with Fingerhut.[redacted]
We were not able to reach the customer after making several attempts. We suggest the customer contact us at their earliest convenience to discuss their concerns. A letter was mailed to the customer to address their concerns.
I am rejecting this response because:
I...
received numerous items that I ordered. However, as I stated before I did not receive the Madison Park Piedmont 7-piece Comforter set. I contacted fingerhut alerting them to this matter. I have email confirmation stating they received my affidavit. I sent the affidavit in the time allowed before expiration of refund. I haven't sent any thing new to fingerhut which proves they had the affidavit all along but never adjusted my bill accordingly. Before I started this dispute they never acknowledged they even received the affidavit. I was told each time I called that they never received an affidavit from me. All of a sudden it mysteriously appears but it's past the 60 days. No that's incorrect and I demand a refund immediately! The only thing this company is concerned about is getting paid. Stealing consumers money without providing proper service or product. It was in very bad taste to state my bill in the previous correspondence as that has nothing to do with not receiving my product. Im not sure of the title of the person that is responding to this dispute but I find a lot of the wording very disturbing and not corporate like. I have been hung up on many times by the phone representatives of this company, transferred to departments that had nothing to do with my concerns just to get me off the phone. I have an item here at my home right now that I have called repeatedly about for returning and I haven't received a return request yet and I'm pretty sure i'll have to start another dispute with the Revdex.com among other agencies to get that taken care of as well. I am again requesting a speedy refund for the item i never received.
CONFIDENTIAL COMMUNICATION June 8,...
2016 ...⇄ Revdex.com of Minnesota # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he ordered a necklace and bracelet set from the Fingerhut catalog. He asserts that UPS did not deliver on the expected delivery date, so he filed a complaint but nothing was ever done. Mr. [redacted] had the jewelry set appraised by two jewelers, who advised they are worth $180.00, while our price is $529.95. He claims he returned them both, as instructed, and then received a bill for $46.99. Mr. [redacted] is concerned that his bill is now $70.38, including a late fee on the merchandise that was returned. Additionally, Mr. [redacted] requests to have his account closed and no further calls or correspondence are to be sent to him. The expected delivery date is given to our customers in an attempt to provide an estimated date and to help plan for the arrival of their packages. However, we are unfortunately unable to guarantee an exact date or time the carrier will deliver the package. Our records indicate Mr. [redacted] ordered the 10K Gold 4mm Figaro 20" Necklace & 8-1/4" Bracelet on March 30, 2016 and was charged a total of $579.60. The jewelry set was returned on May 11, 2016, and a credit was issued to his account of $555.16 also on May 11, 2016. As Mr. Worley mentions, and which our return policy states, “the original shipping and handling is nonrefundable if your item is not damaged or defective or in the case of a shipping error.” Our records show a shipping and handling fee of $16.49 and a return shipping fee of $7.95. Please understand, Mr. [redacted]’s account is a revolving account and as such, late fees and interest charges are applied on the account, when appropriate. When we did not receive a minimum payment on the due date of May 9, 2016 and had not yet received the returned merchandise, a late fee of $27.00 was applied. Our terms and conditions states, “a late fee will be charged to an account if the minimum monthly payment is not received by the due date indicated on the customer’s statement.” When Mr. [redacted] opened his Fingerhut credit account he agreed to the terms and conditions. Within these terms and conditions it states, “Late fees will be equal to your minimum payment due with a maximum amount of $27.00. The maximum amount will increase but not be more than $37.00 if you did not make your minimum payment on time in any of the 6 prior billing cycles.” Interest charges are applied on Mr. [redacted]’s cycle date of the 13th of each month, as long as there is a balance. We have closed the account, per Mr. [redacted]’s request. We have revoked consent on Mr. [redacted]’s account, which means Fingerhut will no longer contact him by phone. We have added Mr. [redacted]’s account to our “Do Not Solicit” list to prevent future mailings. Please keep in mind, because our catalogs are printed in advance, he should allow 6 to 8 weeks for this request to process. Mr. [redacted] may place Cease and Desist status on his account to stop further collection calls from being made or written communications sent. However, Mr. [redacted] will continue to be sent monthly statements to keep him aware of any payment(s) due. If Mr. [redacted] wishes to request a cease and desist, he may contact us by calling ###-###-#### or by sending us a letter to [redacted] St. Cloud, MN 56303, attention to: Executive Care Team, Jessica. Thank you for allowing us to explain. Sincerely, Vi [redacted]Executive Care Team VF/jm
CONFIDENTIAL COMMUNICATION July 19, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case #[redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry Mr. [redacted] filed with your office disputing the WebBank/Gettington Credit Account in his name. Mr. [redacted] states he notified the account is fraudulent and he filed a police report, however, a letter he received stated no information was found for the account. Mr. [redacted] requests removal of the account from his credit reporting. Otherwise, he would like the email address and phone number used to open the account, what was bought, the person it was shipped to, when it was received and if it was signed for at delivery, and the tracking information for the order(s). We take the privacy and protection of customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issues. In the interest of confidentiality, please find attached the full response for the consumer to review. Vi [redacted]Executive Care TeamVF/ah
CONFIDENTIAL COMMUNICATION [redacted], Jessup, Pennsylvania 18434-1833 September...
13, 2016 Revdex.com Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: [redacted] ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of [redacted] regarding a Haband VIP Plus program. Mr. [redacted] states that on September 6, 2016 he found that the Haband VIP Plus program has been charging his Visa credit card account every month for the past 9 months for $14.97 without his approval or knowledge. He called a Haband VIP Plus customer service representative and was told that there would be no refund but he could cancel the service. He called again and the representative told him that the membership was not cancelled and he would continue to be charged the monthly fee. Mr. [redacted]’s desired resolution is cancellation of the program and a refund of $134.73. Our records indicate that an enrollment for the Haband VIP Plus program was accepted while placing a web order that was received on September 10, 2015. Mr. [redacted] was presented with an opportunity to save $15 off his next Haband purchase, simply for trying a membership in our Haband VIP plus program. At no time was Mr. [redacted] ever obligated to accept this membership offer and his Haband purchase was not contingent upon him accepting the offer. To enroll in this program, Mr. [redacted] clicked on the offer and was taken to a web page that fully described the terms, benefits, and costs of Haband VIP Plus. On this page he entered his email address, zip code and the “Join Now” button, activating a membership in Haband VIP Plus. Had Mr. [redacted] skipped any one of these steps, no membership would have been established. Of course once enrolled the customer has the option to cancel their membership at any time with no further obligation. We have contacted our partner company that administers our Haband VIP Plus program and have received confirmation that the membership has been cancelled on September 8, 2016. Mr. [redacted] was fully refunded $181.63. This refund consists of the trial fee of $1.99 and 12 credits of the $14.97 monthly fee. The credits were issued on September 14, 2016 to Visa Credit Card in which the payment was originally applied. If Mr. [redacted] has any further questions or concerns, he may contact Customer Service at ###-###-#### between 9 am- 9 pm (EST), Monday – Saturday. Thank you for allowing us to explain. Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
CONFIDENTIAL COMMUNICATION June 22, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] asserts that he does not believe he owes a balance on his Fingerhut account. Our records indicate credit was issued on May 11, 2016 for the jewelry set, however, as it was explained to Mr. [redacted] in our previous response, he is responsible for shipping and handling costs. Our return policy states, “The original and return shipping/handling is non-refundable if your item is not damaged, defective or in the case of a shipping error.” This policy is available on our website by clicking ‘Returns’, in the “blue pages” of our catalog, and on the customer’s packing slip inserted with their shipment. Our records indicate Mr. [redacted] owes a payment of $81.73 due by July 2, 2016 in order to avoid delinquency and possibly a late fee on his account. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
CONFIDENTIAL COMMUNICATION December 21, 2016 Revdex.com of Minnesota...
...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] - [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the recent inquiry that we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account. Ms. [redacted] states the PlayStation 4 she ordered had a scheduled delivery date of December 6, 2016, but it was not delivered and she never received it. When she notified customer service, the representative advised to complete and return the affidavit they were sending, though Ms. [redacted] did not receive the affidavit. Ms. [redacted] does not want to be billed for an item she never received and requests this be resolved. Our records indicate Ms. [redacted] ordered a Sony PS4 with Unchartered4 game on November 30, 2016. United Parcel Service tracking # [redacted] reflects they delivered it to ‘Front Door’ on December 6, 2016 at 4:34 p.m. local time. On the same date, Ms. [redacted] called notifying she did not receive it, and the representative advised to allow more time as sometimes packages are found nearby or left in a concealed location on the premises to prevent theft. On December 9, 2016, Ms. [redacted] called stating the package had not been found/received, and the representative sent a ‘merchandise not received’ affidavit to her address on file of [redacted] Philadelphia, PA 19151. A second affidavit was sent regular mail on December 12, 2016 per Ms. [redacted]’s request. On December 13, 2016, we received the completed affidavit via an email attachment, and on the same date sent an email reply advising the claim was denied pending a police report given the significant monetary value. Ms. [redacted] called on the same date and the representative provided a fax number to fax the police report as well. To date, we have no record of receiving the police report, and once received, we will proceed with finalizing the investigation, including any adjustments to Ms. [redacted]’s account at that time. She may fax the report to ###-###-####, Attn: MNR Claims or email it to [email protected]. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/a
According to records a $15.78 (includes tax) credit was applied to [redacted]' account on 11/**/17. The credit will appear on bill dated 12/*/17.
Verizon issued a repair ticket to correct [redacted] customer profile. The ticket was completed, and the customer's issue should now be resolved. Unfortunately, several attempts to follow-up with the customer have been unsuccessful. We have left messages with the...
proper contact information should [redacted] encounter any additional problems.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Verizon called me and said that they only have proof of my [redacted] card received on March ** and that it is not sufficient but I fax them my [redacted] card on Feb [redacted] not March **. On March ** I fax them for the second time the document they asked for which was the non-driver's license ID, SSI letter plus my [redacted] card. Verizon said that they don't have those documentation because they don't keep them on file because it gets erased from the system after they send me the letter of acceptance or denial. But I ask myself how come they can tell me they only see that I sent them the [redacted] card. They just contradicted themselves. So they did receive the fax on March ** but they are telling me to resend the same documents that they received but they they are unable to see it because of how the system works.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION December 29, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] indicates he received the Air Fryer in a damaged package. When Mr. [redacted] attempted to use the item he heard a clicking noise coming from the fan. When he contacted us to resolve the issue he was advised no returns or exchanges would be allowed. Mr. [redacted] is requesting an exchange of the Air Fryer or credit to his account so he may purchase the item elsewhere. Our records indicate Mr. [redacted] placed the order for the Air Fryer on September 25, 2016 and per the UPS tracking information the package was delivered on September 29, 2016 at 3:17 PM. We have no record of Mr. [redacted] contacting us to advise he received the item damaged until he contacted us via chat on November 29, 2016. Please understand, it is important to contact us as soon as possible to report any concerns regarding damaged or defective products. Since the item Mr. [redacted] received damaged falls within our 90 day return policy timeframe, we will allow Mr. [redacted] to return the item for an exchange or credit. Mr. [redacted] may use the return label he received with the item or he may print a return label directly from our website at www.fingerhut.com. We are requesting Mr. [redacted] to return the item as soon as possible and to indicate if he would like credit for the item or an exchange. Please allow up to 10 days for us to receive and process the return and a prompt credit or exchange will be completed. If Mr. [redacted] has further questions he may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
[redacted] Thank you for referring this case of [redacted] to our office for review. We appreciate you bringing this matter to our attention. Verizon was able to speak with [redacted] acknowledging his concerns. After reviewing account, a repair ticket was created on July...
**, 2015. This ticket was assigned to a technician on July **, 2015 but was incomplete. This ticket was reviewed and assigned to a technician on August *, 2015 and repair was completed in the afternoon around 3pm. Regarding his service agreement, Verizon issued credit for the July *, 2015 billing statement for the Fully Loaded Entertainment package in the amount of $49.99 plus tax of $7.51, for a total credit of $57.50. Placed order to add FLEP (Fully Loaded Entertainment package) fee for 12 months going forward. Explained to customer, he will see prorated credit from August **, 2015 through September *, 2015. Customer expressed he is satisfied. Verizon apologies for the inconvenience this issue may have caused. We trust that this information will assist you in closing this complaint. Respectfully, KevinVerizon SW Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am fed up with Verizon's response on insisting that repair was chargeable since it was done inside my premises, even though it was not. I can only maintain that work was done in the basement and not in my office since the repairman came up from the basement and told me the repair was completed. As consumers, when a large utility company wants to impose an unjustified charge down our throats there's really not much we can do about it since it is our words against theirs. I believe this is Verizon's way of forcing consumers to purchase their wire maintenance plan. Since this Revdex.com complaint is not getting anywhere, I will file a complaint with the Department of Public Service.Revdex.com, thank you for your help.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon has issued credit to the customer's account for the first installment billing of $50.00 for the technician visit and $11.66 for the first installment of the existing outlet activation totaling $61.66 in credits. The remaining installment billing has been cancelled. The customer has been...
advised. Verizon apologizes for the inconvenience the customer experienced as a result of this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I saw this response from Verizon the day it was posted (11/**) because I was trying to contact them to request a summary of our credits to date. They did not call me back as promised, instead they posted here on Revdex.com. I prepared our response the same day, but this system does not allow to respond on demand (no email or form to update) - so I left a message with our contact, Lia. Here is what we wrote 11/**/15: 11/*/15We were told by Ms N[redacted] she'd be calling [redacted] back on Monday 11/*/15 to list out all our credits to date, but we did not receive a call back. 11/*/15The second technician, Kebe ([redacted]) came here and informed us hat the phone jacks were NEVER wired for two lines, and NONE of our features were programmed on our lines, only hunting was programmed since Fios was installed. He had to rewire the jacks after calling his supervisor, Paul, for approval. They were wired incorrectly, and were short circuiting our office phones which we thought were failing and were planning to replace them.11/**/15Today I called Verizon to have a recap of our credits. No one got back to me when they said they would call back today...Instead of a phone call back, I just checked the Revdex.com, and see a new note from this evening -- that is not accurate AT ALL. and references that a technician came on 11/**/15 -- a date in the future -- and fixed the lines. This is not possible, as it's only 11/**/15 and the lines are NOT fixed.Currently we don't receive promised call backs, and our 2nd line is not working properly. We continue to wait for this call back to make sure we are not being charged for features not active. We also requested and are waiting for our credits in writing.We were also told they would not fix anything else on the phone lines this week because we are due to switch to Time Warner next week. I assume sure we are still being charged for broken phone lines this week --- we may never know as they don't call us or send clear and accurate bills!Background note:The package price they quoted was NOT the same price that was billed (it was more). In addition to over billing they billed us for Internet that we DECLINED and was not even receiving. Ms N[redacted] suggested that we call the Loss of Business Department due to not providing us with ordered phone service forwarding for 6mths -- the office moves 3 hours away May to October!
Sincerely,
[redacted]
Again, Customer was called and explained about the Best Effort. The charges are sustained. Case closed.