Upon receipt of the complaint, we spoke with the customer, apologized for the inconvenience and reviewed the customer's account. It was confirmed that the services were disconnected on December **, 2014 and the bill was mailed to the customer's new address. The...
account was credited for the pro-rated charges billed from December ** through December **, 2014 and there was an Early Termination Fee of $160.00 as there were 16 months left on the contract. In March 2014, it shows there was a 24 month agreement through March **, 2016. The final bill iwas due on January **, 2015. Printed on the January bill statement it states - Your account has been disconnected. Any other charges or credits will appear on your next bill. Overdue balances are subject to collection action. Pay your overdue charges today at verizon.com/paybill. Also printed on the January and February bills which were mailed to the customer under Legal Notices it states Credit Reporting If you fail to pay your bill, Verizon may submit a negative credit report to a credit reporting agency, which will negatively affect your credit report. This information was emailed to the customer at the address provided.
The bill in dispute under account #[redacted], has not been credit reported and was recalled from Convergent on 7/*/16. The investigation determined the charges were the result of an account not being finalized by Verizon and continuing to bill late payment charge of $5.00 per month. Credit...
was issued on 7/**/16, for $62.71 to clear the account. The account currently has a zero balance. I spoke with [redacted] apologized and explained the above and [redacted] will call me directly if she has any problems or questions. Joyce D[redacted]Verizon Executive Relations Sr. Analyst
CONFIDENTIAL COMMUNICATION I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a PayCheck Direct Account. Ms. [redacted] states she requested a copy of her account history but has not received one. She states she did not receive the...
item she purchased, and when she tried to reorder it the item was out of stock. Ms. [redacted] purchased a different TV in which the payments on the first TV she did not receive were not applied to the purchase. Her desired resolution is to have the first payments on her account refunded to her. Records indicate Ms. [redacted] placed an order for a LG 65” 4K LED Smart TV with webOS 3.0 on November 22, 2016. On that same date a payment in the amount of $42.58 was received. This order was cancelled on November 30, 2016 and a 10% discount was offered as a courtesy. When the order was cancelled Ms. [redacted]’s account had a credit balance of $42.58. Ms. [redacted] purchased a LG 65” 4K LED Smart TV with webOS 3.0 with delivery included on December 1, 2016 for $1,810.48. An additional payment in the amount of $69.73 was received on that same date. Both the $69.73 and $42.58 was applied to the balance bring the next month’s account balance to $1,698.17. Ms. [redacted] accepted the 10% discount and her account was credited an additional $180.00 for this item on January 4. 2017. We have included a copy of Ms. [redacted]’s itemized statement with this letter. This statement shows all credits and debits for the duration of her account. If Ms. [redacted] has any additional questions she may contact PayCheck Direct Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain.
Good morning, I cannot find an account with the information that was provided by the claimant. The name, address and email provided yield no results. Additionally, no contact information was provided by the claimant in order for me to contact them and request the information. Will need the claimant...
to provide the account number and or the correct information related to the account in question.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I responded within 10 minutes to Verizon's email stating this money owed had been sent to my bank. I checked my bank transactions for the entire month of April and May 2016 but there are no deposits for the amount owed or from Verizon during that time period. I asked them to provide the bank transaction and confirm that they had the correct bank account (I gave them the last 4 numbers on the account for confirmation). I sent this reply at 3:10pm EST on ** July 2017. I sent another reply today at 5:07pm asking for the bank transaction number so my bank could research.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION July 5, 2016 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a return item issue on her WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states she returned two items to us in the same box but received credit for only one item. She has the return receipt showing a total weight of 3 pounds 20 ounces, which proves both items were returned as the one item initially credited did not weigh that much alone. Our records confirm that on May 27, 2016 Ms. [redacted] placed an order for a Slendertone 9-Pack GelPad Refills, a Slendertone Abs3 Abdominal Muscle Toner, and a Boost Mobile LG G Stylo 8GB Android Smartphone. On June 15, 2016, our Returns Department noted her account that they received the gel pads as a return and credited the full merchandise price of $19.99. In a further review of Ms. [redacted]’s account on June 28, 2016, a customer service representative was able to determine that the return of the abdominal toner was received on the same day as the gel pads. On the same date, they issued an account credit for the full merchandise price of $99.99. Please note that our return policy states, in part, “Shipping and handling charges are non-refundable. Return postage is the responsibility of the customer.” As a result, the shipping/handling charges were not credited. These adjustments for the return items have already been applied to the account and will reflect on a future monthly statement for Ms. [redacted]’s records. We apologize to Ms. [redacted] for any inconvenience, and appreciate her patience and understanding while we worked towards this resolution. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
A representative spoke with the consumer who reviewed the orders and provided a breakdown of the estimated charges the service would be on each order. The representative advised there have been no additional line charges on any of the bills. The representative sent the...
customer copies of the reviewed bills for her review. The representative issued two adjustments of $10.00 and the late payment fee; as a courtesy. The representative added a recurring adjustment of $10.00 for the remainder of the customer's contract for customer satisfaction.
I am rejecting this response because: i'm going to pay for an item I returned until it's payed off idon't get my disablity check til next monthi'll send the payment of the amount owed
CONFIDENTIAL COMMUNICATION August 7, 2017 Better Business...
Bureau of Minnesota �...⇄ [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the rebuttal we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We take the privacy and protection of our customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issues. In the interest of confidentiality, we have attached our response for the consumer to review. Sincerely, Vi [redacted]Executive Care Team VF/jg
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate an order was placed on April 4, 2016 for the New Balance Men’s 411V2 Walking Shoe Wide Size 11. We sincerely apologize Mr. [redacted] has experienced this inconvenience regarding the problem with the shoes. We are able to offer a replacement order for the shoes prior to receiving the return of the defective shoes, however, we cannot send the order without charging Mr. [redacted]’s account. Mr. [redacted] received a postage paid return label with the order for the shoes. If we place a new order on his account, upon receipt of the new order Mr. [redacted] may return the defective shoes immediately. Please understand returns may take up to 10 days to be received and processed. Mr. [redacted]’s monthly statement will cycle on May 17, 2016. If the new order is placed prior to the cycle date, Mr. [redacted]’s minimum payment would only change for one to two billing cycles depending on when the return is received. If Mr. [redacted] would like to place the order he may contact our order line at ###-###-####, 7 days a week, 24 hours a day. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
I am rejecting this response because: this was my first order with this company and new credit. It stated Free shipping on your first order with an approved Gettington Credit Account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I call the phone number given (###-###-####), no one I talk to understands what is going on. Please listen to my past calls.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION
March 23, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the inquiry we received from...
your office on behalf of Mrs. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Ms. [redacted]'s account indicates she spoke with a representative on March 14, 2016 at which time an agreement to send a replacement was reached with Ms. [redacted]. The Chef's Mark .7 cu. ft. 700-Watt Microwave Oven was purchased on April 10, 2015 and came with a one year limited warranty. The extended warranty doesn't start until the limited warranty has expired. The terms and conditions would have been explained in the information she would have received shortly after placing the order.
Our records indicate that a replacement of the Chef's Mark .7 cu. ft. 700-Watt Microwave Oven shipped to her on March 14, 2016 with an expected delivery date of March 23, 2016. A postage paid label was also sent to her on March 14, 2016.
Total customer satisfaction is a goal we strive daily to achieve. We will make note that Ms. [redacted] did not receive a call back from a supervisor within the 48 hour time frame and we appreciate her bringing this to our attention.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...
been resolved because:
The contractor, S and N, responsible for this has not been responsive. I emailed back to Bianca several times, telling here that I did not hear anything back and do not know what to do related to the case. But all she does it just emailing to the contractor. It seems like there's a lack of effective communication between Verizon and their contractors. Nor there is any follow ups from Verizon either.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/08) */
CONFIDENTIAL COMMUNICATION
July 7, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in...
response to the inquiry we received from your office on behalf of Mr. [redacted].
Our Marketing Department does extensive research to determine which potential customers would be interested in ordering from Fingerhut, and as a result of this process, Mr. [redacted] was identified as a potential customer.
To comply with Mr. [redacted]'s request, we have now added him to the Do Not Solicit list. As our contact lists are prepared several weeks in advance, it may take up to four to six weeks for the solicitations to completely stop.
Allowing for this timeframe, Mr. [redacted] will cease to be contacted in any way by our company. We apologize for any inconvenience.
Thank you for allowing us to assist and explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The issue is not resolved. The business's response is not adequate $18 for an entire months non-service and all the hassles it caused me is not adequate.Please reopen my complaint as requested. In addition I have been paying for "high-speed internet" for years and found out that I have never been receiving the high speed service I was paying for. They have been overcharging me for years.
Sincerely,
[redacted]
Verizon apologized to [redacted] and credited her for the $10.00 [redacted] gift card that expired, as well as added a recurring credit of $10.00 for 12 months. Verizon has tried to make contact with [redacted] with no success.
In accordance with our investigation, it was confirmed that the customer was billed a $29.99 restoral charge for her Internet service in error as she wanted to terminate the service versus having it restored. We issued a credit adjustment of $29.99. The final bill was rendered in the amount...
of $24.49. With the credit, it now has credit balance of $5.50 which will be refunded in approximately thirty days. Verizon apologizes for any inconvenience the customer experienced as a result of this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[NO one at Verizon has called me to discuss my complaint. I can be reached at ###-###-####.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Spoke with [redacted], and the issue has been resolved.......Sandy W[redacted] Verizon Business Agency Relations
Upon receipt of the complaint, we spoke with the customer, apologized for the inconvenience and reviewed the customer's account. It was confirmed that the services were disconnected on December **, 2014 and the bill was mailed to the customer's new address. The...
account was credited for the pro-rated charges billed from December ** through December **, 2014 and there was an Early Termination Fee of $160.00 as there were 16 months left on the contract. In March 2014, it shows there was a 24 month agreement through March **, 2016. The final bill iwas due on January **, 2015. Printed on the January bill statement it states - Your account has been disconnected. Any other charges or credits will appear on your next bill. Overdue balances are subject to collection action. Pay your overdue charges today at verizon.com/paybill. Also printed on the January and February bills which were mailed to the customer under Legal Notices it states Credit Reporting If you fail to pay your bill, Verizon may submit a negative credit report to a credit reporting agency, which will negatively affect your credit report. This information was emailed to the customer at the address provided.
The bill in dispute under account #[redacted], has not been credit reported and was recalled from Convergent on 7/*/16. The investigation determined the charges were the result of an account not being finalized by Verizon and continuing to bill late payment charge of $5.00 per month. Credit...
was issued on 7/**/16, for $62.71 to clear the account. The account currently has a zero balance. I spoke with [redacted] apologized and explained the above and [redacted] will call me directly if she has any problems or questions. Joyce D[redacted]Verizon Executive Relations Sr. Analyst
CONFIDENTIAL COMMUNICATION I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a PayCheck Direct Account. Ms. [redacted] states she requested a copy of her account history but has not received one. She states she did not receive the...
item she purchased, and when she tried to reorder it the item was out of stock. Ms. [redacted] purchased a different TV in which the payments on the first TV she did not receive were not applied to the purchase. Her desired resolution is to have the first payments on her account refunded to her. Records indicate Ms. [redacted] placed an order for a LG 65” 4K LED Smart TV with webOS 3.0 on November 22, 2016. On that same date a payment in the amount of $42.58 was received. This order was cancelled on November 30, 2016 and a 10% discount was offered as a courtesy. When the order was cancelled Ms. [redacted]’s account had a credit balance of $42.58. Ms. [redacted] purchased a LG 65” 4K LED Smart TV with webOS 3.0 with delivery included on December 1, 2016 for $1,810.48. An additional payment in the amount of $69.73 was received on that same date. Both the $69.73 and $42.58 was applied to the balance bring the next month’s account balance to $1,698.17. Ms. [redacted] accepted the 10% discount and her account was credited an additional $180.00 for this item on January 4. 2017. We have included a copy of Ms. [redacted]’s itemized statement with this letter. This statement shows all credits and debits for the duration of her account. If Ms. [redacted] has any additional questions she may contact PayCheck Direct Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain.
Good morning, I cannot find an account with the information that was provided by the claimant. The name, address and email provided yield no results. Additionally, no contact information was provided by the claimant in order for me to contact them and request the information. Will need the claimant...
to provide the account number and or the correct information related to the account in question.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I responded within 10 minutes to Verizon's email stating this money owed had been sent to my bank. I checked my bank transactions for the entire month of April and May 2016 but there are no deposits for the amount owed or from Verizon during that time period. I asked them to provide the bank transaction and confirm that they had the correct bank account (I gave them the last 4 numbers on the account for confirmation). I sent this reply at 3:10pm EST on ** July 2017. I sent another reply today at 5:07pm asking for the bank transaction number so my bank could research.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION July 5, 2016 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a return item issue on her WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states she returned two items to us in the same box but received credit for only one item. She has the return receipt showing a total weight of 3 pounds 20 ounces, which proves both items were returned as the one item initially credited did not weigh that much alone. Our records confirm that on May 27, 2016 Ms. [redacted] placed an order for a Slendertone 9-Pack GelPad Refills, a Slendertone Abs3 Abdominal Muscle Toner, and a Boost Mobile LG G Stylo 8GB Android Smartphone. On June 15, 2016, our Returns Department noted her account that they received the gel pads as a return and credited the full merchandise price of $19.99. In a further review of Ms. [redacted]’s account on June 28, 2016, a customer service representative was able to determine that the return of the abdominal toner was received on the same day as the gel pads. On the same date, they issued an account credit for the full merchandise price of $99.99. Please note that our return policy states, in part, “Shipping and handling charges are non-refundable. Return postage is the responsibility of the customer.” As a result, the shipping/handling charges were not credited. These adjustments for the return items have already been applied to the account and will reflect on a future monthly statement for Ms. [redacted]’s records. We apologize to Ms. [redacted] for any inconvenience, and appreciate her patience and understanding while we worked towards this resolution. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
A representative spoke with the consumer who reviewed the orders and provided a breakdown of the estimated charges the service would be on each order. The representative advised there have been no additional line charges on any of the bills. The representative sent the...
customer copies of the reviewed bills for her review. The representative issued two adjustments of $10.00 and the late payment fee; as a courtesy. The representative added a recurring adjustment of $10.00 for the remainder of the customer's contract for customer satisfaction.
I am rejecting this response because: i'm going to pay for an item I returned until it's payed off idon't get my disablity check til next monthi'll send the payment of the amount owed
CONFIDENTIAL COMMUNICATION August 7, 2017 Better Business...
Bureau of Minnesota �...⇄ [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the rebuttal we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We take the privacy and protection of our customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issues. In the interest of confidentiality, we have attached our response for the consumer to review. Sincerely, Vi [redacted]Executive Care Team VF/jg
CONFIDENTIAL COMMUNICATION May 3, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate an order was placed on April 4, 2016 for the New Balance Men’s 411V2 Walking Shoe Wide Size 11. We sincerely apologize Mr. [redacted] has experienced this inconvenience regarding the problem with the shoes. We are able to offer a replacement order for the shoes prior to receiving the return of the defective shoes, however, we cannot send the order without charging Mr. [redacted]’s account. Mr. [redacted] received a postage paid return label with the order for the shoes. If we place a new order on his account, upon receipt of the new order Mr. [redacted] may return the defective shoes immediately. Please understand returns may take up to 10 days to be received and processed. Mr. [redacted]’s monthly statement will cycle on May 17, 2016. If the new order is placed prior to the cycle date, Mr. [redacted]’s minimum payment would only change for one to two billing cycles depending on when the return is received. If Mr. [redacted] would like to place the order he may contact our order line at ###-###-####, 7 days a week, 24 hours a day. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
I am rejecting this response because: this was my first order with this company and new credit. It stated Free shipping on your first order with an approved Gettington Credit Account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I call the phone number given (###-###-####), no one I talk to understands what is going on. Please listen to my past calls.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION
March 23, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the inquiry we received from...
your office on behalf of Mrs. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Ms. [redacted]'s account indicates she spoke with a representative on March 14, 2016 at which time an agreement to send a replacement was reached with Ms. [redacted]. The Chef's Mark .7 cu. ft. 700-Watt Microwave Oven was purchased on April 10, 2015 and came with a one year limited warranty. The extended warranty doesn't start until the limited warranty has expired. The terms and conditions would have been explained in the information she would have received shortly after placing the order.
Our records indicate that a replacement of the Chef's Mark .7 cu. ft. 700-Watt Microwave Oven shipped to her on March 14, 2016 with an expected delivery date of March 23, 2016. A postage paid label was also sent to her on March 14, 2016.
Total customer satisfaction is a goal we strive daily to achieve. We will make note that Ms. [redacted] did not receive a call back from a supervisor within the 48 hour time frame and we appreciate her bringing this to our attention.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...
been resolved because:
The contractor, S and N, responsible for this has not been responsive. I emailed back to Bianca several times, telling here that I did not hear anything back and do not know what to do related to the case. But all she does it just emailing to the contractor. It seems like there's a lack of effective communication between Verizon and their contractors. Nor there is any follow ups from Verizon either.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/08) */
CONFIDENTIAL COMMUNICATION
July 7, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in...
response to the inquiry we received from your office on behalf of Mr. [redacted].
Our Marketing Department does extensive research to determine which potential customers would be interested in ordering from Fingerhut, and as a result of this process, Mr. [redacted] was identified as a potential customer.
To comply with Mr. [redacted]'s request, we have now added him to the Do Not Solicit list. As our contact lists are prepared several weeks in advance, it may take up to four to six weeks for the solicitations to completely stop.
Allowing for this timeframe, Mr. [redacted] will cease to be contacted in any way by our company. We apologize for any inconvenience.
Thank you for allowing us to assist and explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The issue is not resolved. The business's response is not adequate $18 for an entire months non-service and all the hassles it caused me is not adequate.Please reopen my complaint as requested. In addition I have been paying for "high-speed internet" for years and found out that I have never been receiving the high speed service I was paying for. They have been overcharging me for years.
Sincerely,
[redacted]
Verizon apologized to [redacted] and credited her for the $10.00 [redacted] gift card that expired, as well as added a recurring credit of $10.00 for 12 months. Verizon has tried to make contact with [redacted] with no success.
In accordance with our investigation, it was confirmed that the customer was billed a $29.99 restoral charge for her Internet service in error as she wanted to terminate the service versus having it restored. We issued a credit adjustment of $29.99. The final bill was rendered in the amount...
of $24.49. With the credit, it now has credit balance of $5.50 which will be refunded in approximately thirty days. Verizon apologizes for any inconvenience the customer experienced as a result of this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[NO one at Verizon has called me to discuss my complaint. I can be reached at ###-###-####.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]