ACS

This letter is to acknowledge receipt of your correspondence from [redacted]
Due to Federal Regulations, ACS Education Services (ACS) requires a signed privacy authorization from the consumer to release any account specific information to a third party.  Since a signed privacy...

release was not provided, a detailed response will be provided directly to the consumer within 14 days via US mail.
ACS takes consumer feedback very seriously and we will immediately begin to review this specific situation.  We appreciate the opportunity to respond and the case will be fully researched.
Sincerely,
Resolution Management Group

This letter is to acknowledge receipt of your correspondence from [redacted].
Due to Federal Regulations, ACS Education Services (ACS) requires a signed privacy authorization from the consumer to release any account specific information to a third party.  Since a signed privacy...

release was not provided, a detailed response will be provided directly to the consumer within 14 days via US mail.
ACS takes consumer feedback very seriously and we will immediately begin to review this specific situation.  We appreciate the opportunity to respond and the case will be fully researched.
Sincerely,
Resolution Management Group

This is in response to the complaint received regarding the above-referenced complaint filed by [redacted].
 
Xerox Education Services, LLC. doing business as ACS Education Services (“ACS”) serviced one [redacted] Loan account for Ms. [redacted] on behalf of the lender, [redacted]...

[redacted].  [redacted] partnered with ACS to maintain servicing, repayment and collection activities on the student loan.  While ACS remained the primary contact for the servicing activities, the loan were owned by [redacted] and serviced per their terms and regulations. 
 
Please note that as of July 1, 2013 the handling of all TPD discharge applications has been transferred to the [redacted] Total and Permanent Disability Servicer; on behalf of the Department of Education.  [redacted] is each customer’s single point of contact throughout the disability discharge process.
 
Our records indicate that [redacted] had approved Ms. [redacted]’s disability discharge, and claim payment was received on October 5, 2016.  Each payment received after the approved disability date provided by [redacted] is returned to the customer.  [redacted] had advised ACS that Ms. [redacted]’s disability discharge approval date is December 29, 2015; in which no payments have been received from that date forward.  If Ms. [redacted] is disputing the approval date, she would need to continue her efforts with [redacted] for resolution.
 
Ms. [redacted] may submit her request along with the necessary documentation to the following mailing address:
[redacted] Total and Permanent Disability Servicer P.O. Box [redacted]
 
Should Ms. [redacted] have any further questions or concerns, she may contact our Customer Care Department Monday through Friday, 8:00a.m. to 11:00p.m. ET, at ###-###-####.  For additional account information, she may also visit our website at www.[redacted].com. 
 
Sincerely,
 
 
Samantha H.
Resolution Management Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not want to close the claim until I receive the letter from ACS stating what happened. This is a pressing issue that needs to be resolved by the end of this week. This is prohibiting me from getting a loan.
Regards,
[redacted]

This letter is to acknowledge receipt of your correspondence from [redacted]
 
Due to Federal Regulations, ACS Education Services (ACS) requires a signed privacy authorization from the consumer to release any account specific information to a third party.  Since a signed...

privacy release was not provided, a detailed response will be provided directly to the consumer within 14 days via US mail.
 
ACS takes consumer feedback very seriously and we will immediately begin to review this specific situation.  We appreciate the opportunity to respond and the case will be fully researched.
 
Sincerely,
 
Resolution Management Group

To Whom It May Concern,   This is in response to the above-referenced complaint filed with your agency by [redacted]. We are providing you with a detailed response that addresses the customer’s concerns.   Xerox Education Services, LLC., doing business as ACS Education Services (“ACS”)...

previously serviced one Federal Stafford educational loan account on behalf of Ms. [redacted]’s lender, Navient, and one Federal Consolidation educational loan account on behalf of College Loan Corporation.  Ms. [redacted]’s lenders, Navient and College Loan Corporation, contracted with ACS to maintain servicing, repayment and collection activities on their student loans.  While ACS was the primary contact point for servicing activities, the loans were owned by Navient and College Loan Corporation and serviced per their requirements, the terms of the loan’s promissory note, and Federal Regulations.   Ms. [redacted] had been granted an In School Deferment for the period of October 16, 2012 through December 8, 2014.  However, notification was received from the National Student Clearinghouse indicating she had ceased qualifying enrollment as of August 18, 2014.  The accounts were updated as follows:    Account Date Action Taken Next Payment Due Date D-0420-0556-2 August 29, 2014 Deferment Shortened September 14, 2014 D-0420-0556-1 September 9, 2014 Deferment Shortened October 14, 2014     ACS had not received the payments required, and the delinquent status was reported to the National Credit Bureaus, once becoming 60 days past due.  Ms. [redacted]’s account D-0420-0556-2 account entered default due to non-payment on September 15, 2015 and was transferred to the guarantor, American Student Assistance.   The account [redacted] defaulted and transferred to the guarantor, Texas Guaranteed Student Loan Corporation as of October 21, 2015.    ACS reports the status of each account monthly to the National Credit Bureaus.  We begin reporting delinquent accounts once they reach 60 days past due and will continue negative reporting every 30 days until the account is brought below 60 days of delinquency.   As we had not received sufficient payments or postponement requests prior to the credit being reported, we are unable to remove this accurate information from her credit history.   Should you have any further questions or concerns, please contact our offices Monday through Friday from 8:00 AM to 11:00 PM EST by calling ###-###-####.   Sincerely, Shannon W[redacted]

The agreement was completed verbally.  The plan was an interest only plan, the amount and term were conveyed to [redacted] when the loan was transferred from the prior servicing agency.  [redacted]...

does not in turn re-disclose this information to the customer, as their plan and terms were not to change with the transfer.  [redacted] does have the information, and if the customer had called [redacted] to inquire about the plan, this information would have been provided.  As advised in the previous response, the agreement was 36 months of interest only payments.