ACS

This letter is to acknowledge receipt of your correspondence from [redacted].
Due to Federal Regulations, ACS Education Services (ACS) requires a signed privacy authorization from the consumer to release any account specific information to a third party.  Since a signed privacy...

release was not provided, a detailed response will be provided directly to the consumer within 14 days via US mail.
ACS takes consumer feedback very seriously and we will immediately begin to review this specific situation.  We appreciate the opportunity to respond and the case will be fully researched.
Sincerely,
Resolution Management Group

per the instructions from the business, I have attached a letter from [redacted], the guarantor of my loan. This letter states that I have successfully rehabilitated the loan. Please remove from all three credit reporting agencies.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
That was my signature on page 4, but not my handwriting for the date.  It is my handwriting on page 10.   I still want the conversation from 1/8/18 because I know it was clear that I stated the ayment was in consideration for full satusfaction of the debt and confirmed multiple times there was no more balance.  Not past due amount, but balance.  They are withholding the tapes because they are trying to say I didnt say that which I did.  
Regards,
[redacted]

Dear [redacted]-
This letter is to acknowledge receipt of your correspondence from [redacted]
Due to Federal Regulations, ACS Education Services (ACS) requires a signed privacy authorization from the consumer to release any account specific information to a third party. Since a signed privacy release...

was not provided, a detailed response will be provided directly to the consumer within 14 days via US mail. ACS takes consumer feedback very seriously and we will immediately begin to review this specific situation. We appreciate the opportunity to respond and the case will be fully researched. Sincerely, Resolution Management Group

This is in response to the complaint filed by [redacted].
 
ACS Education Services is unable to locate an account with the information provided.
 
If this complaint is in reference to a student loan account with Affiliated Computer Services (ACS), please forward the full...

social security number or ACS account number so we may thoroughly research and address the concerns. 
 
Should you have any further questions or concerns, please contact our offices Monday through Friday from 8:00AM to 11:00PM EST by calling ###-###-####.
 
Sincerely,
 
Resolution Management Group

This letter is to acknowledge receipt of your correspondence from [redacted].
 
Due to Federal Regulations, ACS Education Services (ACS) requires a signed privacy authorization from the consumer to release any account specific information to a third party.  Since a signed privacy...

release was not provided, a detailed response will be provided directly to the consumer within 14 days via US mail.
 
ACS takes consumer feedback very seriously and we will immediately begin to review this specific situation.  We appreciate the opportunity to respond and the case will be fully researched.
 
Sincerely,
 
Resolution Management Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. In giving my social so they can further review it.
Regards,
[redacted]

This letter is to acknowledge receipt of your correspondence from [redacted]
 
Due to Federal Regulations, ACS Education Services (ACS) requires a signed privacy authorization from the consumer to release any account specific information to a third party.  Since a signed...

privacy release was not provided, a detailed response will be provided directly to the consumer within 14 days via US mail.
 
ACS takes consumer feedback very seriously and we will immediately begin to review this specific situation.  We appreciate the opportunity to respond and the case will be fully researched.
 
Sincerely,
 
Resolution Management Group

RE: Case # [redacted]
This letter is to acknowledge receipt of your correspondence from [redacted].
Due to Federal Regulations, ACS Education Services (ACS) requires a signed privacy authorization from the consumer to release any account specific information to a third party. ...

Since a signed privacy release was not provided, a detailed response will be provided directly to the consumer within 14 days via US mail.
ACS takes consumer feedback very seriously and we will immediately begin to review this specific situation.  We appreciate the opportunity to respond and the case will be fully researched.
Sincerely,
Resolution Management Group

File #: [redacted]
 
 
This is in response to your letter regarding the above-referenced complaint filed with the Revdex.com (Revdex.com). 
 
Xerox Education Services, LLC. doing business as ACS Education Services (“ACS”) services one Federal Consolidation Loan for Ms. [redacted] on behalf of [redacted].  [redacted] partnered with ACS to maintain servicing, repayment and collection activities on the student loan.  While ACS remains the primary contact for the servicing activities, the loan is owned by [redacted] and is serviced per their terms and federal regulations.
 
In review of Ms. [redacted]’s account, it was determined that inadvertently the Income Sensitive Repayment (ISR) plan was removed in error.  As such, ACS was able to have the ISR plan reapplied.  Ms. [redacted]’s account is currently reflecting on the ISR with her next installment of $35.17 due for August 28, 2015.
 
Our records do reflect that the ISR plan is expected to be exhausted in September 2015.  I was able to speak to Ms. [redacted] on August 20, 2015 and was able to inform her that the ISR plan has been reapplied and conveyed that it was expected to expire in September 2015. Additionally,  we were able to discuss future repayment plan options.  Ms. [redacted] has been sent an Income Based Repayment (IBR) plan application for her review.
 
Ms. [redacted] was also advised that her account is in the process of being transferred to [redacted].  Once the transfer is complete, Ms. [redacted] will be notified.
 
We do regret the inconvenience that Ms. [redacted] has been caused by the service that she have received. We do appreciate her bringing it to our attention. We are committed to improving our service and implementing changes that will prevent situations such as hers from occurring in the future.
                                  
Should you have any further questions or concerns, please contact our offices Monday through Friday from 8:00 AM to 11:00 PM EST by calling ###-###-####.
 
Sincerely,
 
 
Samantha H[redacted]
Resolution Management Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They are askimg for docimentation I have already sent nut will send agaim and call them again.

This letter is to acknowledge receipt of your correspondence from [redacted].
 
As previously advised, due to Federal Regulations, ACS Education Services (ACS) requires a signed privacy authorization from the consumer to release any account specific information to a third party.  Since a signed privacy release was not provided, a detailed response will be provided directly to the consumer within 14 days via US mail.
 
ACS takes consumer feedback very seriously and we will immediately begin to review this specific situation.  We appreciate the opportunity to respond and the case will be fully researched.
 
Sincerely,
 
Resolution Management Group

This letter is to acknowledge receipt of your correspondence from [redacted].
Due to Federal Regulations, ACS Education Services (ACS) requires a signed privacy authorization from the consumer to release any account specific information to a third party.  Since a signed privacy...

release was not provided, a detailed response will be provided directly to the consumer within 14 days via US mail.
ACS takes consumer feedback very seriously and we will immediately begin to review this specific situation.  We appreciate the opportunity to respond and the case will be fully researched.
Sincerely,
Resolution Management Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was contacted over the phone to discuss my issues with ACS, but my issues have not been resolved yet. I do not want to close the case until my issues are resolved. Attached is my waiver, signed. Thank you.
Regards,
[redacted]

This letter is to acknowledge receipt of your correspondence from [redacted].
 
Due to Federal Regulations, ACS Education Services (ACS) requires a signed privacy authorization from the consumer to release any account specific information to a third party.  Since a signed privacy...

release was not provided, a detailed response will be provided directly to the consumer within 14 days via US mail.
ACS takes consumer feedback very seriously and we will immediately begin to review this specific situation.  We appreciate the opportunity to respond and the case will be fully researched.
Sincerely,
Resolution Management Group

Dear [redacted]-
This letter is to acknowledge receipt of your correspondence from [redacted].
Due to Federal Regulations, ACS Education Services (ACS) requires a signed privacy authorization from the consumer to release any account specific information to a third party.  Since a signed privacy release was not provided, a detailed response will be provided directly to the consumer within 10 days via US mail.
ACS takes consumer feedback very seriously and we will immediately begin to review this specific situation.  We appreciate the opportunity to respond and the case will be fully researched.
Sincerely,
Resolution Management Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
ACS response to my complaint has not resolved the matter at hand. I have had to go though another loan agency to try and get the wrongly defaulted loan consolidated ( to get the company Nelnet to buy the loan so that I can hopefully refile and receive my last month of Post graduate study loans made available to me while I am in Australia. The negative effects of this will alit for 7 years as the default will now not come off of my USA credit rating for that amount of time. ACS has provided you as well as I with run around and exudes and has failed to rectify their mistake. The consequences of this are that If I come back to the states to live, my credit is ruined for the next 7 years to say the least.                                     ...⇄ I do however, appreciate your attempts to help rectify the situation that they have caused.  Kind Regards,  [redacted]       
Regards,
Wendy Duke

Hello-Based on the information the customer has provided, her loan account is serviced in the ACS facility in Utica NY.  Please direct this complaint to the Revdex.com of Upstate NY so the issue may be properly routed and tracked to the division that services this loan account.Thank you.[redacted]

This is in response to the complaint filed by [redacted]
ACS Education Services is unable to locate an account with the information provided.
If this complaint is in reference to a student loan account with Affiliated Computer Services (ACS), please forward the full social security...

number or ACS account number so we may thoroughly research and address the concerns. 
Should you have any further questions or concerns, please contact our offices Monday through Friday from 8:00AM to 11:00PM EST by calling ###-###-####.
Sincerely,
Resolution Management Group

This letter is to acknowledge receipt of your correspondence from Stephanie Fox.
 Due to Federal Regulations, ACS Education Services (ACS) requires a signed privacy authorization from the consumer to release any account specific information to a third party.  Since a signed privacy...

release was not provided, a detailed response will be provided directly to the consumer within 14 days via US mail.ACS takes consumer feedback very seriously and we will immediately begin to review this specific situation.  We appreciate the opportunity to respond and the case will be fully researched.Sincerely,Resolution Management Group