Absolute Garcinia

We have gone ahead and refunded. Please give a few days for the transactions to be posted. 
Helvetica, sans-serif; font-size: 12px; background-color: rgb(255, 255, 255);">Absolute Derma $89.31 Trans-ID: [redacted] and 12/08/2014  12/08/2014 01:43pm Refunded - $94.26 Trans-ID: [redacted]
Absolute Rejuven 1:40pm - Refunded - $87.47 Trans-ID: [redacted] and 12/08/2014 01:42pm - Refunded - $93.42 Trans-ID: [redacted]
Thank you,
Support Staff

We see that on 11/14/2014 08:00am there was a  Refunded - $87.47 Trans-ID: [redacted] as well as 
sans-serif; color: #494949; background-color: #ffffff;">11/14/2014 08:00am - Refunded - $84.44 Trans-ID: [redacted]. 
These transactions may take a few days to post but the costumer has already been refunded. 
Thank you,
Support Staff

Please see the following refund 02/09/2015 03:43pm - Refunded - $87.47 Trans-ID: [redacted]
Helvetica, sans-serif; font-size: 12px; background-color: rgb(255, 255, 255);">Please allow a few days for transaction to post. 
Thank you,
Support Staff

After reviewing our records I show that we explained terms and condition's and offered a partial refund in which they excepted 05/05/2015 01:10pm - Refunded -...

$21.87 Trans-ID: [redacted]
We went ahead and refunded the remainder 05/11/2015 09:09am  - Refunded - $65.60 Trans-ID: [redacted] and 05/11/2015 09:10am  - Refunded - $84.44 Trans-ID: [redacted] Please allow a few business days for transactions to post.
Thank you,
Staff Support

We are unable to find any information in our records based on what was given in this complaint. Please provide wife  full name, email address associated with account, address. Thank you,Staff Support

We did a recording search and there is no recordings prior to 10/27/14. We have gone ahead and refunded $87.47 on 10/30/14. Please allow a few days for credit to appear on...

statement. 
 
 
Thank you,
Support Staff

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Absolute Garcinia has agreed to refund me my payment in full within 3-5 business days to my account. Thank you for your assistance.
Regards,
[redacted]

After reviewing our records we see that;  08/28/2015 02:34pm - Refunded - $42.22 Trans-ID: [redacted]    After calling in we reviewed the terms and conditions that they did sign up for online, the customer then hung up on our staff.  We called back...

and administrated a partial refund and a $100.00 voucher which was NOT mentioned in the complaint, or that they okay-ed the refund.. The customer seemed happy. We have since refunded the remainder. 08/31/2015 01:15pm B- Refunded - $42.22 Trans-ID: [redacted]. Please allow a few days for transaction to post.Staff Support

After reviewing our records we went ahead and refunded in full. Please allow a few business days for transaction to post .04/23/2015 04:44pm  - Refunded -...

$87.47 Trans-ID: [redacted]
Thank you, 
Staff Stupport

After review our records; 
Date of phone call, in which we did refund in full on 04/06/2015 03:59pm - Refunded - $84.44 Trans-ID:...

[redacted]
We also credited again on 05/06/2015 01:44pm - Refunded - $87.47 Trans-ID: [redacted] and 05/06/2015 05:00pm- Refunded - $5.95 Trans-ID: [redacted]
Please allow a few business days for transactions to post.
Staff Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Please review my account again.  After the two transactions were refunded to me, the charge of $84.44 was taken back out of my checking account. I can provide proof if needed.  Please credit my account $84.44.  Thank you,]
Regards,
[redacted]

Dear [redacted],Thank you for allowing us the opportunity to respond to our customer complaints. We would like to inform you that after a very thorough investigation into the matter, we have not been able to locate this customer anywhere in our systems. After reviewing the complaint...

description, Ms. Brandvold is also asking about a product Absolute Garcinia Cambogia, which is not our product Absolute Green Coffee, perhaps they could be of more assistance in the matter? We apologize for the delayed reply and inconvenience this has caused Ms. Brandvold.Sincerely, Absolute Green CoffeeCustomer [email protected]

After review our records; Date of phone call, in which we did refund in full on 04/06/2015 03:59pm - Refunded - $84.44 Trans-ID: [redacted]We also credited again on 05/06/2015 01:44pm - Refunded - $87.47 Trans-ID: [redacted] and 05/06/2015 05:00pm- Refunded - $5.95 Trans-ID:...

[redacted]Please allow a few business days for transactions to post.Staff Support

We have refunded as following; Absolute Green Coffee 
font-size: 12px; background-color: rgb(255, 255, 255);">12/12/2014 01:25pm - Refunded - $84.44 Trans-ID: [redacted] and
Absolute Garcinia 12/2014 01:27pm - Refunded - $87.47 Trans-ID: [redacted]
Please allow a few days for transactions to be posted. 
Thank you,
Staff Support

After reviewing the complaint, the consumer has been refunded.Thank you,Staff Team

Customer has been sent a check for a full refund. Check will arrive in 5-7 business days.Thank you,Staff Support

Company responded by phone 1/19/2016-[redacted]Ms. [redacted] states that the consumer's order have been cancelled and that she will not be charged for any further product or charges. She states that the consumer was charged because she did not cancel the trial membership.

Review: Who knows if it really works, I haven’t tried it yet. I did however fall for the RISK FREE TRIAL. Over 3 months I got charged $240 for the FREE trial of the garcinia .I do have a RMA to return 1 bottle. I have not used any of the 3 bottles. When I called to see why I was charged, I was informed it was only FREE for 13 days. Which it says nowhere in ad. I was informed this information was in their terms in conditions. I am so angry that there are companies willing to trick consumers into trying things they cannot afford. Please help with my claim Revdex.com.Desired Settlement: Please issue refund the the other 2 unused untouched bottles. Thanks

Business

Response:

Our records show that on 12/29/2014 12:31 we Refunded - $81.47 Trans-ID: [redacted] (Exclude Restocking Fee) when Mr. [redacted] called in.

Review: I ordered a 30-day supply of Garcinia Cambogia at the introductory rate of $4.95. I did not see the 'fine print' that indicated I was signing up for a monthly subscription at an ongoing price of $77.85 (per month) - my bad. I was surprised when I received a second shipment yesterday. I called their customer servce number (877-836-5521). The first thing I heard on the recording was an announcement that, "You may cancel your account immediately by pressing '1'." I pressed '1' and followed the menu of commands to cancel my account. I then pressed '0' to speak with a rep because I wanted to obtain an RMA to return the unopened shipment. The rep came on the line and I explained what I wanted to do. She advised that since I had already closed my account, she could not issue me an RMA and that I am, essentially, 'stuck' with the product that I received yesterday. I complained that their automated customer service system (mis)led me to cancel my account first. She said, "That's how our terms of service work." I was extremely frustrated. It's not even so much the money, it's the underhanded way that they advertise and then their process that essentially assures them they get to keep at least one month's charges when a customer cancels.Desired Settlement: I want to return the unopened bottle for a full refund.

Review: I opted in on a trial offer of Absolute Garcinia's product.The offer stated to pay a small fee for shipping and handling.The trial period was 13 days at which point you had to call customer service to cancel the trial or your credit card would be charged for the bottle received and for future products. I called within 13 days to cancel the subscription. I was told that I needed to pay for the unused bottle, $20.11, or return it at my expense. I informed them that no where in their policy did it state that I would be sending the unused portion back, nor would I be paying for the bottle. I then read the policy to the CSR. He insisted I was wrong. I became upset. I asked him at several points to please explain where this was stated and he outright refused me, telling me he would not tell me where to find it. He said it was clearly stated and it was my responsibility to have read it. The conversation was less than polite, on both parts, agreed. In the end it was my understanding that return information would be sent to me along with a cancellation letter< although I had also agreed to call back for the return information. I was, however never explained to me that if I did not call back my subscription would be reactivated and I would be paying $87.47 for the bottle I received. I received a letter stating that I had indeed cancelled and that no further or current charges would be made, but no return information like I had expected. Since that conversation I have been charged the $87.47 for the bottle I received and enrolled in the program, to which no refunds will be made. Today I called to ask about the charge and received pretty much the same runaround, however my subscription has AGAIN been cancelled and I will not be charged from this point out. No refund was ever made to me however for the trial bottle. I do have the return policy copied from the site, in case they decide to change it. It is available at your request since I see I have no place to attach it.Desired Settlement: I have no problem mailing back the unopened bottle of the product. I do, however, expect a full refund for the amount I was billed, $87.47. And further confirmation that I will no longer be charged for their products in the future.

Business

Response:

We have looked into the complaint, and we went ahead a refunded $87.47. Please give a few days for transaction to appear on statement.